Senior Engineer – Windows Administration

Mumbai malad work from office

6 Days working

1 & 3 Saturday off

AWS Expertise: Minimum 2 years of experience working with AWS services like RDS, S3, EC2, and Lambda.

Roles and Responsibilities

1. Backend Development: Develop scalable and high-performance APIs and backend systems using Node.js. Write clean, modular, and reusable code following best practices. Debug, test, and optimize backend services for performance and scalability.

2. Database Management: Design and maintain relational databases using MySQL, PostgreSQL, or AWS RDS. Optimize database queries and ensure data integrity. Implement data backup and recovery plans.

3. AWS Cloud Services: Deploy, manage, and monitor applications using AWS infrastructure. Work with AWS services including RDS, S3, EC2, Lambda, API Gateway, and CloudWatch. Implement security best practices for AWS environments (IAM policies, encryption, etc.).

4. Integration and Microservices:Integrate third-party APIs and services. Develop and manage microservices architecture for modular application development.

5. Version Control and Collaboration: Use Git for code versioning and maintain repositories. Collaborate with front-end developers and project managers for end-to-end project delivery.

6. Troubleshooting and Debugging: Analyze and resolve technical issues and bugs. Provide maintenance and support for existing backend systems.

7. DevOps and CI/CD: Set up and maintain CI/CD pipelines. Automate deployment processes and ensure zero-downtime releases.

8. Agile Development:

Participate in Agile/Scrum ceremonies such as daily stand-ups, sprint planning, and retrospectives.

Deliver tasks within defined timelines while maintaining high quality.

Required Skills

Strong proficiency in Node.js and JavaScript/TypeScript.

Expertise in working with relational databases like MySQL/PostgreSQL and AWS RDS.

Proficient with AWS services including Lambda, S3, EC2, and API Gateway.

Experience with RESTful API design and GraphQL (optional).

Knowledge of containerization using Docker is a plus.

Strong problem-solving and debugging skills.

Familiarity with tools like Git, Jenkins, and Jira.

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

We’re looking for passionate and skilled professionals who:

✅ Have deep understanding of the Fiserv Signature platform

✅ Come from BA, Dev, or QA background

✅ Can contribute to high-impact banking & fintech projects

✅ Are ready to take their career to the next level with a collaborative team

Experience:

1–3 years of SEO content writing (agency experience preferred)

Shift:

Day Shift (9:30 AM – 6:30 PM)

Key Responsibilities:

• Create strong content outlines based on search intent and competitor analysis

• Conduct keyword research and map keywords to content

• Write high-quality SEO content including blogs, landing pages, service pages, and guides

• Optimize content using SEO best practices (H1–H3 structure, metadata, internal linking,

readability, schema basics, E-E-A-T)

• Refresh existing content to improve rankings

Required Skills:

• Strong understanding of Google E-E-A-T guidelines

• Excellent command of English with clarity-driven writing skills

• Good knowledge of SEO writing, keyword intent, and readability

• Familiarity with tools such as Google Search Console, Semrush, or similar SEO tools

• Ability to conduct in-depth research and produce plagiarism-free content

• Experience in writing long-form SEO blogs

Technical Expertise:

• Strong proficiency in OOP concepts, C#, .NET Core, Entity Framework, React, SQL Server, PostgreSQL, Dapper, ADO.NET, LINQ, and Web API Development.
• Experience with event-driven architecture and messaging systems such as Kafka or Rabbit MQ.
• Excellent debugging, troubleshooting, and performance optimization skills.
• Expertise in database development including tables, views, stored procedures, triggers, and functions.
• Hands-on experience with unit testing frameworks (XUnit).
• Proficiency in JWT services, Git, and third-party API integration.
• Experience in code review and mentoring junior developers.
• Preferred Qualification:
• Bachelor’s Degree in Business, Marketing, Communications, or related field.

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.