Social Media Account Manager

Job Description: Telecaller / Pre-Sales Executive

Role: Telecaller / Pre-Sales Executive

Experience: 0–3 years

Location: Bangalore

Industry: IT Services / Digital / B2B

Role Objective

To generate, qualify, and nurture leads through outbound and inbound calling, supporting the

sales and business development team.

Key Responsibilities

● Make outbound calls to prospective clients using provided databases

● Handle inbound inquiries and explain company services clearly

● Qualify leads based on defined criteria (requirement, budget, timeline)

● Schedule meetings/demos for the Business Development team

● Follow up with leads via calls, WhatsApp, and email

● Maintain accurate lead data and call logs in CRM or tracking sheets

● Meet daily/weekly calling and lead qualification targets

● Handle basic objections and provide standard information

● Coordinate with sales and marketing teams for smooth lead handover

● Share feedback and market insights gathered from calls

Required Skills & Qualifications

● Excellent verbal communication skills

● Basic understanding of sales and customer handling

● Ability to handle rejection and pressure

● Familiarity with CRM tools and MS Excel

● Target-driven and disciplined approach

KPIs

● Number of calls per day

● Qualified leads generated

● Meetings/demos scheduled

● Lead conversion ratio (to BD team)

Role Overview

We are seeking an experienced SEO & Digital Marketing Specialist to lead organic growth and

digital visibility across search engines and marketing platforms. This role focuses on SEO,

content optimization, social media, video marketing, and PPC, with working knowledge of

WordPress for SEO implementation and content management.

Key Responsibilities

SEO

 Conduct technical, on-page, and off-page SEO audits

 Perform keyword research and competitor analysis

 Optimize website content for search visibility and conversions

 Implement on-page SEO including meta tags, headings, internal linking, and schema

basics

 Coordinate with developers for technical SEO fixes

 Plan and execute link-building and off-page SEO strategies

 Track and analyze SEO KPIs using tools like Google Analytics, Search Console, Ahrefs,

SEMrush

 Prepare monthly SEO reports with actionable insights

 Knowledge of work with client directly.

WordPress

 Manage and optimize content within WordPress CMS

 Implement SEO updates using tools like Yoast, Rank Math, or similar plugins

 Ensure SEO best practices for URLs, metadata, image optimization, and internal linking

 Publish and optimize blogs and landing pages in WordPress

 Coordinate with developers for advanced WordPress or technical changes

Content & Optimization

 Optimize blogs, landing pages, and marketing content for SEO

 Create SEO content briefs and optimization guidelines

 Ensure alignment between content strategy and keyword goals

 Optimize bulk URLs of the job posting

Social Media Marketing

 Plan and manage social media strategies and content calendars

 Write captions, research hashtags, and schedule posts

 Engage with audiences and monitor platform performance

Video Marketing

 Ideate and support short-form video content (Reels, Shorts, LinkedIn)

 Optimize video captions, titles, and descriptions for reach

PPC

 Support PPC campaign setup and optimization

 Assist with keyword and audience research

 Track ad performance and optimization metrics

Required Skills & Experience

 5+ years of experience in SEO and digital marketing

 Strong understanding of SEO best practices and search algorithms

 Working knowledge of WordPress CMS for content publishing and SEO implementation

 Experience with SEO tools: Ahrefs, SEMrush, Screaming Frog, GA, GSC

 Familiarity with SEO plugins (Yoast, Rank Math, etc.)

 Experience in social media management and content marketing

 Basic to intermediate knowledge of PPC platforms

 Strong client communication and reporting skills on daily basis and client calls.

Job Summary:

Technical Support Associates

We are looking for technically skilled and customer-oriented SME Voice – Technical Support Associates to provide voice-based support to enterprise clients. The role involves real-time troubleshooting of complex issues across servers, networks, cloud platforms (Azure), databases, and more. Strong communication and problem-solving skills are essential.

Key Responsibilities:

- Provide technical voice support to B2B (enterprise) customers.

- Troubleshoot and resolve issues related to:

- SQL, DNS, VPN, Server Support (Windows/Linux)

- Networking (TCP/IP, routing, firewalls)

- Cloud Services – especially Microsoft Azure

- Application and system-level issues

- Assist with technical configurations and product usage.

- Accurately document cases and escalate unresolved issues.

- Ensure timely resolution while meeting SLAs and quality standards.

Required Skills & Qualifications:

- 2.5 to 5 years in technical support (voice-based, B2B preferred)

 Proficiency in:

- SQL, DNS, VPN, Server Support

- Networking, Microsoft Azure

- Basic understanding of coding/scripting

- Strong troubleshooting and communication skills

- Ability to work in a 24x7 rotational shift environment

Job Description

Den monk is hiring for a Tele-sales Executive at its own office in Janakpuri, New Delhi. The job roles and responsibilities are given below:

·        Initiate Outbound Calls to Potential B2B Customers Using Established Sales Scripts and Strategies to Generate Leads and Close Sales Deals.

·        Identify Business Needs and Provide Accurate Information About Products Including Features, Benefits, And Pricing, While Understanding the Customer's Industry, Market, And Pain Points.

·        Develop and Nurture Relationships with Potential Customers, Understand Their Business Requirements, And Provide Tailored Solutions to Meet Their Needs.

·        Conduct Research to Identify and Target Potential B2B Customers, Including Market Segments, Industries, And Geographic Regions.

·        Follow Up on Leads and Inquiries Received Via Phone, Email, Or Other Communication Channels in A Timely and Professional Manner.

·        Stay Updated on Product Knowledge, Industry Trends, And Competitor Activities to Effectively Position Products or Services in The B2B Market. Prepare and Present Sales Proposals, Negotiate Pricing and Contract Terms, And Close Sales Deals.

·        Qualifications and Requirements: Bachelor's Degree in Business, Marketing, Or A Related Field, With Relevant Experience in Inside Sales and business development.

·        Preferably in A B2B Environment. 

Write and post technical job descriptions

Source potential candidates on niche platforms, like LinkedIn

Parse specialized skills and qualifications to screen IT resumes

Perform pre-screening calls to analyze applicants’ abilities

Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions)

Coordinate with IT team leaders to forecast department goals and hiring needs

Craft and send personalized recruiting emails with current job openings to passive candidates

Participate in tech conferences and meetups to network with IT professionals

Compose job offer letters

Onboard new hires

Promote company’s reputation as a great place to work

Conduct job and task analyses to document job duties and requirements

Keep up-to-date with new technological trends and products

solutions and with customer success team for deploying the same to customers.

2. Build & Design conversational chatbots that can be directly deployed for usage bya

large volume of customers.

3. Prepare Chabot user flows and process flows to effectively communicate interaction and

design ideas.

4. Analyze data coming from bot conversation to provide insights w.r.t processes and user

experience enhancement

5. Ensure that the customer understands the solution and receive responses to all open

questions and action items.

6. Prepare solution-related documents and specifications with the ability to write clear,

concise requirements and functional design documentation. Configure the solution,

followed by the creation, execution and maintenance of accurate and detailed test plans

for applicable testing.

7. Drives problem management and associated resolutions delivery with product

management teams.

REQUIRED SKILS

1.Pre-Sales or technical consulting with enterprise software

2. Able to understand technology practitioner - you have got your hands dirty with APIs,

technical definitions, and stitching solutions between partner ecosystems with basic REST

APIs consumption & JSON manipulation knowledge.

3. Excellent understanding of SDLC, Agile & Scrum.

4. Good knowledge of preparation of BRD, FRD, SRS, Use Case, UML, ER Diagrams & Flow

Charts.

5. Creation of user-stories and bridging the gap between the development team, client, and

project manager.
6.Requirement Gathering, Preparation of Documents, Writing Test cases, and UAT.

Product : Industrial Process Chiller

Job Responsibilities :

1.Collaborating with senior executives to establish and execute a sales goal for the region

2.Managing a sales team in order to maximize sales revenue and meet or exceed corporate-set goals

3.Forecasting annual, quarterly, and monthly sales goals

4.Assisting sales personnel in their techniques

5.Developing specific plans to ensure growth for both long and short-term

6.Educating the sales team with presentations of strategies, seminars, and regular meetings

7.Reviewing regional expenses and recommending improvements

8.Travel across South India, the base location will be Cochin / Chennai.

Requirements

Education: B.Tech Mech / Electrical with an MBA

Prefer candidates from Kerala / Chennai locations

• You must have a proven ability to sell industrial products/capital equipment / Heavy Machinery to industries like Pharma, Food and Beverages, Plastic, etc.
• A strong technical understanding of products and their application to facilities is critical.
• Must be willing to travel PAN India
• Must have a Bachelor's degree BE / B.Tech or equivalent in Electrical or Mechanical Engineering
• Must have Fluent language skills like English, Hindi, and Local Language of the respective state