Site Reliability Engineer - Product

We are looking "Associate" for Reputed Client @ Chennai Permanent Role.

Experience: 0 - 2 Yrs

Responsibilities:

• Handle up to two (2) Chat concurrent chats or one voice interaction(s) in an efficient or effective manner.

• Provide friendly and efficient service via chat or voice support to our customers regarding 

  - Order Status Queries

  - Promotional Assistance

  - Product Information

  - Site & App Navigation & Troubleshooting

  - Problem with Orders Received Queries

• Maintain a strong customer service focus – “Active communication” skills with ability to empathize with the customer and prioritize customer needs.

• Accurately log all handled chats and calls in the appropriate tools, as outlined in our case management process.

• Consistently achieve metric goals proactively and independently with minimal direction and support.

• Stay up to date with and follow on-going process, product, and policy changes.

• Ensure the privacy and security of Client and Sutherland information

• Build a culture of open and honest communication by offering and being open to receiving feedback.

• Promote the culture, values, and mission of Shutterfly and Sutherland and act as a messenger to brand and community.

Requirements:

• Excellent command of the English Language and communication skills

• Ability to type 35-40 words per minute

• Competently multi-task in a fast-paced environment

• Enjoys challenging learning experiences, views failures as a learning opportunity, flourishes in unfamiliar territory, and is a relentless learner.

• Ability to actively listen, understand and summarize with clarity and simplicity.

• Ability to build rapport and relate well to diverse global customers. Use tact to mediate high-tension situations.

• Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays, as our customers need us. Shifts may include evening or early morning hours.

• Ability to handle conflict, maintain composure, and be a settling influence in stressful situations.

• Genuinely care about people and are eager and ready to help under any circumstances.

• Can communicate with clarity, style, compassion, and purpose.

• Technical aptitude and the ability to pick up new technology quickly. 

• Ideate & gather requirements from key stakeholders for new product development, including enhancement of the existing products.
• Create, maintain, and monitor product management processes to ensure excellence in execution during product development.
• Drive Product development/projects from inception to completion, identifying and managing risks, while navigating hurdles and resolving issues in real time to successfully complete projects on time.
• Managing the product backlog and prioritizing them based on changing requirements
• Continually evolve the project management process to ensure optimal efficiency and timeliness.
• Develop strong relationships and work collaboratively with the engineering teams/ external partners by defining joint roadmaps and managing multiple product development workflows simultaneously.
• Business Analyst (Agile), product management life cycle, sprint ceremonies, Backlog refinement

Ideal Candidate should have:

• 5+ years of experience; 2+ years as a product owner
• A Masters Degree (B.Tech+MBA is preferred)
• Strong experience in agile product development. A certification (Scrum/SAfe/PO) is preferred 
• Expertise in Business documentation &translating functional requirements into technical specifications.
• Extensive experience working in a scrum/Kanban environment
• Extensive experience defining agile requirements (Epics/stories), including functional and technical in a product/services organization
• Experience with Project Management Tool such as AzureDevOps/Jira

About Softobiz 

Innovation begins with like-minded people aiming to transform the world together. We invite you to become a part of an organization that has been helping clients transform their business by fusing insights, creativity, and technology. At Softobiz, we embrace a diverse mix of talented people who come here to stay and do their best work. Softobiz, a team of 250+ technology enthusiasts have been trusted by the leading enterprises around the globe for last 15+ years

At Softobiz, we transform passionate individuals into proficient professionals dedicated to exploring new frontiers in Software development. Here you will get the opportunity to work with technical craftsmen that are pioneer in latest technologies. We promote a culture of equality, learning, collaboration, and creative freedom so that our employees grow.

For more information about our solutions and organization, visit http://www.softobiz.com/" target="_blank">www.softobiz.com, 

Follow us on https://www.linkedin.com/company/softobiz-technologies" target="_blank">LinkedIn, https://twitter.com/softobiz/" target="_blank">Twitter and https://www.facebook.com/softobiz" target="_blank">Facebook for more updates

POSITION:ITSM Consultant / ITSM Tech Lead

EXPERIENCE:  5-15YRS

NP :IMMEDIATE/10 DAYS

LOCATION: NOIDA

WORK FROM OFFICE

Demonstrates knowledge and experience in the following areas

• Service Management Office ( SMO) setup and operations

• ITIL / ISO 20000 / IT Operations process definition

• Service Integration and Management ( SIAM)

• Managed services operations – both AMS and IMS

• Incubating new services and solutions related to IT Service Management (ITSM)

• Planning of purchase requirements as per manufacturing schedule/purchase indent
• Controlling budgets
• Managing and developing vendors
• Managing inventory
• Managing ongoing supplier relationships
• Preparing reports on purchases, including cost analyses
• Negotiating with supplier for economical pricing for best quality material

Desired Candidate Profile

• 10 years experience in Purchase
• Prior experience in an FMCG/Personal care company preferred
• Experience in purchasing ingredients, extract powders, solvents, and consumable items

𝐖𝐡𝐚𝐭 𝐜𝐚𝐧 𝐲𝐨𝐮 𝐞𝐱𝐩𝐞𝐜𝐭?

You will be part of the founding team at LDU and will be responsible for the end-to-end technology of the company including:

- Formulate long-term technology & product strategy along with implementation roadmap, while envisioning the tech-stack required to scale the business 100X

- Architecting and engineering solutions across the entire technology stack including front-end, back-end, infrastructure, architecture, server-side engineering, UI, etc. in line with the company's strategy.

- Plan and collaborate with the other teams including marketing/ growth, customer success/ sales, design, operations, etc. to implement new product features, growth hacks/ initiatives identified through user interviews/ insights, etc in a timely manner.

- Build processes/mechanisms to track the KPIs across product/ technology and ensure religious execution of the targets

- Build and lead the technology team including the engineering team, product team, Quality Assurance, etc.

- Awesome work-culture (flexible work timings; no need to wear formals; awesome snacks to name a few)

𝐖𝐡𝐚𝐭 𝐚𝐫𝐞 𝐰𝐞 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫?

We are looking to onboard a Senior Software Engineer, who has a founder's mindset including the following traits:

- Experience of full stack development across web & mobile based technologies and should have scaled a business 

- Ability to build scalable products/ platforms, fully redundant fault-tolerant infrastructure while working on modern technologies.

- Stronghold in both front-end & back-end development/ algorithms with experience of building agile, highly scalable, data-driven platforms from scratch

- Ability to be hands-on with coding across big data, mobile apps, AI & ML, analytics, DevOps, business intelligent solutions, etc. apart from strategically guiding/ mentoring the team

- Ability to manage end-to-end delivery of large-scale initiatives from concept, scope, planning, estimation, project management, and deployment.

- Stronghold in executing stuff on the ground and hustle around to “Get things done”

- Ability to think and see the big picture while focusing on short term goals and deliverables

- Leadership qualities to hire and build a kick-ass technology/ product team going forward

- Experience as a founder/ being part of founding team is huge plus but not mandatory

- Experience in the Fashion/ Apparel industry is a plus but not mandatory

𝐀𝐛𝐨𝐮𝐭 𝐋𝐃𝐔:

- LDU is has been selected as one of the top 17 startups (amongst 1200+ startups in South-East Asia) by Lightspeed Venture Partners, one of the top VCs in the world. We are building India’s version of Stitch Fix – Personalized clothing (your size, your style) at Scale. We personalize the user experience by building a Designer layer for the user through technology. Also, we leverage technology to aggregate the highly unorganized and broken supply side of tailor-units/ boutiques/ small manufacturers etc.

- LDU is a pre-series A start-up and has closed two rounds of funding. We are backed by India's top VC and angels.

𝐅𝐀𝐐

- Full time role.

- Location: Gurgaon

- CTC : INR 24 Lacs (with hansome Esops/ Equity)

- Experience: Preferably 2-5 years

What problems will you be working on: 

• Work with community leaders to closely understand their behaviour
• Reimagine users flows for assisted behaviour of community leaders
• Gamify community leader journey to grow on CityMall platform
• Integrate workflows between WhatsApp, CL app and End Cx App

Desired skill sets :

• Engineering or MBA from Tier 1 colleges (IITs / IIM)
• 5+ years of experience in product in high growth startup
• Supreme problem solving ability
• Location - Gurgaon