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MyOperator - VoiceTree Technologies logo
Site Reliability Engineer
MyOperator - VoiceTree Technologies's logo

Site Reliability Engineer

Vijay Muthu's profile picture
Posted by Vijay Muthu
2 - 3 yrs
₹5L - ₹7L / yr
Remote only
Skills
skill icongrafana
prometheus
skill iconAmazon Web Services (AWS)
DevOps
CI/CD
skill iconKubernetes
skill iconDocker
skill iconPython
Bash
Reliability engineering

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.


About the Role

We are seeking a Site Reliability Engineer (SRE) with a minimum of 2 years of experience who is passionate about monitoring, observability, and ensuring system reliability. The ideal candidate will have strong expertise in Grafana, Prometheus, Opensearch, and AWS CloudWatch, with the ability to design insightful dashboards and proactively optimize system performance.


Key Responsibilities

  • Design, develop, and maintain monitoring and alerting systems using Grafana, Prometheus, and AWS CloudWatch.
  • Create and optimize dashboards to provide actionable insights into system and application performance.
  • Collaborate with development and operations teams to ensure high availability and reliability of services.
  • Proactively identify performance bottlenecks and drive improvements.
  • Continuously explore and adopt new monitoring/observability tools and best practices.


Required Skills & Qualifications

  • Minimum 2 years of experience in SRE, DevOps, or related roles.
  • Hands-on expertise in Grafana, Prometheus, and AWS CloudWatch.
  • Proven experience in dashboard creation, visualization, and alerting setup.
  • Strong understanding of system monitoring, logging, and metrics collection.
  • Excellent problem-solving and troubleshooting skills.
  • Quick learner with a proactive attitude and adaptability to new technologies.


Good to Have (Optional)

  • Experience with AWS services beyond CloudWatch.
  • Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines.
  • Scripting knowledge (Python, Bash, or similar).


Why Join Us

At MyOperator, you will play a key role in ensuring the reliability, scalability, and performance of systems that power AI-driven business communication for leading global brands. You’ll work in a fast-paced, innovation-driven environment where your expertise will directly impact thousands of businesses worldwide.



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About MyOperator - VoiceTree Technologies

Founded :
2013
Type :
Product
Size :
100-500
Stage :
Bootstrapped

About

MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:


- Cloud Call Center/ Contact Center Software

- WhatsApp API

- IVR and Toll-free Number

- Multi-store telephony

- Enterprise Mobility


MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.


MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.


In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)


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Company video

MyOperator - VoiceTree Technologies's video section
MyOperator - VoiceTree Technologies's video section

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Ranjith Selvaraj
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Vijay Muthu
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Devdutta Sahu

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