Collections Associate at A Fintech startup · Bengaluru (Bangalore) · 3 - 6 years · Posted 4 Jan 2024
Collections Associate
The company's mission is simple: we want to make financial products accessible to everyone. They offers the ambitious a plethora of products to simplify banking in the US, such as: A Bank Account you can create from anywhere in the world in under five minutes A high-limit Credit Card that helps build a healthy credit score Easy, lightning-fast, cross-border money transfers with the best rates in the market Zolve is expanding its horizons, and we're excited to open our doors to everyone expanding theirs. We believe: that if space tourism is real, so is reaching for the stars.
RESPONSIBILITIES
● Responsible for communicating with customers from a collections stand-point
● Omni channel communication such as Email, SMS, Tele Calling etc.
● Contact clients and discuss their overdue payments in a friendly manner, and proactively propose
solutions based on defined SOPs
● Monitor accounts on a daily basis
● Identify outstanding account receivables
● Collaborating on debt collection efforts with Finance, Sales, and the Legal team.
● Investigate historical data for debts and bills
● Developing debt collection strategies and plans
● Take actions in order to encourage timely payments
● Process payments and refunds
● Resolve billing issues
● Ensure compliance to all federal and local regulations for collection process
● Update account status records
REQUIREMENTS
● Bachelor’s Degree in Finance, Business or related field
● 3-6 years of relevant experience
● Experience working in the collections team for consumer credit products such as Credit Card,
Personal Loan, Education Loan, 2W and 4W, Home Loan, etc.
● Excellent knowledge of various collection techniques
● Experience in developing and enacting debt recovery plans and strategies to prevent losses
● Knowledge of MS Office, Data Interpretation, databases, and alternate mode of collections
● Excellent communication and interpersonal skills
● Demonstrated experience of being empathetic with customers
● Problem-solving and critical-thinking skills
Shubham Vishwakarma
Full Stack Developer - Averlon
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ob Details:
💰 Salary: ₹15,000 – ₹17,000 + Attractive Performance Incentives
🎓 Eligibility: Any Graduate / Diploma / ITI
💼 Experience: Minimum 1 year of experience in NBFC/ Fresher are also welcome
🗣️ Languages: Kannada, Tamil, Telugu, Malayalam
⚡ Joining: Immediate
🎯 Key Responsibilities:
✔️ Handle assigned DPD delinquent loan accounts and ensure timely recoveries.
✔️ Negotiate repayment plans and resolve overdue accounts through effective customer communication.
✔️ Achieve monthly collection and recovery targets while maintaining compliance with company and regulatory guidelines.
✔️ Update collection activities accurately in the CRM and coordinate with internal teams to resolve customer queries.
Key Responsibilities
- Manage assigned B2B customer portfolios and drive timely collection of outstanding/overdue invoices.
- Handle end-to-end O2C, collections, reconciliation, dispute management, and payment research.
- Follow up with international clients through calls and emails and resolve invoice/PO discrepancies.
- Analyze aging reports, payment patterns, credit limits, and account statements.
- Coordinate with Sales, Credit, Operations, and Revenue teams for dispute and invoice resolution.
- Maintain accurate account updates, collection notes, approvals, and documentation.
- Participate in cash calls, client meetings, governance reviews, and process improvement initiatives.
- Achieve defined collection targets, SLAs, and quality standards.
Mandatory Criteria
- 4+ years overall experience with 2+ years in B2B Collections/O2C.
- International Voice & Portfolio Handling – Mandatory.
- Domestic Voice experience not acceptable.
- Excellent communication and analytical skills.
- Comfortable with US shifts and one-way cab facility.
- PF registration with previous organization mandatory.
- Knowledge of Dynamics / Oracle / NetSuite & Advanced Excel is preferred.
Role & Responsibilities
- Lead end-to-end O2C/AR & B2C Collections operations and manage the complete portfolio.
- Manage team performance, productivity, quality, collections, and SLA/KPI targets.
- Handle International Voice Collections, customer escalations, and stakeholder management.
- Monitor ageing, recovery, DSO, cash flow, and outstanding receivables through regular MIS and reporting.
- Drive process improvements, automation, transitions, and operational excellence.
- Collaborate with Finance, Sales, Operations, and other cross-functional teams.
- Coach and develop team members while ensuring process compliance and governance.
Mandatory Requirements
- 10+ years overall experience with 4+ years Team Lead/Managerial experience.
- International Voice + Portfolio Handling – Mandatory.
- 2+ years B2C Collections/O2C experience – Mandatory.
- Domestic Voice experience not acceptable.
- Excellent communication, leadership, analytical, and stakeholder-management skills.
- Comfortable with US shifts and one-way cab facility.
- PF registration with previous organization is mandatory.
- Knowledge of SAP/Oracle/ERP systems preferred.
- Bachelor's degree in Finance/Accounting/Business or related field; MBA preferred.
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Full Stack Developer - Averlon