ServiceNow Developer

🚨 We’re Hiring | Support Engineer – Trading & Capital Markets 🚨

📍 Location: Bangalore

🕘 Shift: Night Shift

🎯 Domain Priority: Trading / Capital Markets ONLY

We are looking for a Support Engineer with hands-on experience in trading systems and capital markets, who thrives in fast-paced, high-availability environments and is passionate about client-facing technical support.

✅ Must-Have Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field
• 2+ years of experience in Application / Technical Support, preferably in the broking or trading domain
• Strong understanding of Capital Markets – Equity, F&O, Currency, Commodities
• Solid technical troubleshooting skills:
• Linux/Unix
• SQL
• Log analysis
• Familiarity with Trading Systems, RMS, OMS, APIs (REST/FIX), and order lifecycle
• Excellent communication and interpersonal skills for effective client interaction
• Ability to work under pressure during live trading hours and manage multiple priorities
• Customer-centric mindset with strong problem-solving and relationship-building abilities

🔍 Key Responsibilities

• Act as the primary point of contact for clients reporting issues related to trading applications and platforms
• Log, track, and monitor incidents using internal tools and ensure resolution within defined TATs
• Coordinate with Development, QA, Infrastructure, and other internal teams to drive timely resolution
• Provide clear, proactive, and regular updates to clients and internal stakeholders
• Maintain detailed logs of incidents, escalations, resolutions, and fixes for audits and future reference
• Support clients with queries related to system functionality, performance, and usage
• Communicate proactively with clients regarding product enhancements, features, and updates

⚠️ Note: Candidates with experience in the Trading / Capital Markets domain will be given first priority.

📩 Interested candidates can comment “Interested” or share their resume via DM.

Let’s connect and build reliable trading support systems together!

Strong Product Designer profile.

Mandatory (Experience 1) – Must have a minimum 5+ years of experience in end-to-end Product Design (UI + UX) for B2B SaaS products or consumer tech products.

Mandatory (Experience 2) – Must have hands-on experience in both UX and UI, including User Research, User Journey Mapping, Wireframing, Prototyping, and Visual Design.

Mandatory (Portfolio) – Must have a strong design portfolio showcasing case studies of complete product design work — including UX-focused projects such as user research, personas, user flows, information architecture, and high-fidelity UI designs for B2B dashboards, SaaS products, or consumer-facing apps.

Mandatory (Tools) – Must be proficient in design tools such as Figma (wireframing, prototyping, design systems).

Mandatory (Company) – B2B SaaS OR Top Consumer-Tech Products (Swiggy, Dunzo, Nykaa, Cred)

About Us

21 Knots is a design, engineering, and consulting firm providing services to the global maritime and oil & gas industry. In an industry constantly evolving due to dynamic regulations, economic fluctuations, and climate change mandates, we strive to deliver cutting-edge solutions with an unwavering commitment to excellence. Our comprehensive services are designed to create value for our esteemed clients while enabling them to achieve their business goals.

The Role

We’re looking for a skilled and motivated Software Developer to join our team at 21 Knots. Someone with backend development with a working knowledge of frontend technologies. The ideal candidate will have a strong command of backend frameworks such as Django, FastAPI, or Flask, and familiarity with frontend tools like HTML, CSS, JavaScript, and optionally React, Angular, or Vue. You will play a key role in building, maintaining, and optimizing scalable software solutions while collaborating with a team

Responsibilities

• Develop,test, and maintain backend services using Django, FastAPI, or Flask.
• Design and implement RESTful APIs for web and internal tools.
• Work with relational and non-relational databases such as PostgreSQL, MySQL, or MongoDB.
• Optimize application performance and implement backend security best practices.
• Collaborate with frontend developers, designers, and cross-functional teams to deliver high-quality solutions.
• Write clean, maintainable, and well-documented code.
• Support basic frontend development tasks using HTML, CSS, and JavaScript.
• Work with modern frontend frameworks like React.js, Angular, or Vue (good to have).

What You’ll Need

Experience:

• 1–4 years of hands-on experience in backend development.
• Exposure to full-stack development environments.
• Experience working with RESTful APIs, databases, and cloud integration is a plus.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Tools & Software Proficiency:

• Proficiency in Django, FastAPI, or Flask.
• Familiarity with PostgreSQL, MySQL, or MongoDB.
• Basic knowledge of frontend technologies: HTML, CSS, JavaScript.
• Exposure to Bootstrap or Tailwind CSS for responsive UI design.
• Good to have: experience with React, Angular, or Vue.
• Familiarity with cloud platforms (AWS, Azure, or GCP) and Agile/Scrum methodologies is an added advantage.

Skills & Competencies:

• Strong problem-solving and debugging skills.
• Understanding of RESTful architecture and secure coding practices.
• Ability to collaborate in a cross-functional environment.
• Good verbal and written communication skills.

• 1-5 years of experience in a full stack software development role.
• Experience in technologies - PHP, Bootstrap, Vuejs and MySQL.
• Knowledge of Cloud services (GCP/AWS), MongoDB and Nodejs is a plus.
• Experience of working in an Agile environment
• Ability to design for scale and performance
• Ability to do peer code reviews
• Solid problem-solving skills

Accounts Payable

• Excellent knowledge in Invoice Processing & T&E claims and guide the team
• Handle all payment exceptions, including positive pay items, and administers all special handling
• Performs internal duplicate payment reviews daily.
• Reviews all A/P checks subject to escheatment.
• Vendor reconciliation & follow-up with the vendor
• Compliance audits
• Month-end activities of chargeback, accrual, reporting, and analysis
• Performance Reporting, Management, and SLA Adherence
• People Management – Should be able to lead a team of 10 – 15 people

Accounts Receivable

• Monitor daily activities such as Customer Master, Cash Applications, Billing, Dunning, etc.,
• Period / quarterly accounting and analysis: Period P&L and Sales Reporting
• Identify the unallocated/unapplied cash and work with onshore teams in clearing the customer accounts
• KPI/SLA management
• Performance Management and Reporting

General Ledger

• Responsible for service delivery with zero surprises for a particular process e.g. Reconciliation and Journals
• Responsible for driving process standardization and delivery excellence for the process and team
• Responsible for pro-active issue resolution and troubleshooting
• Single point of contact and L1 escalation level

• Join the product research team to develop the leading Geodata and GeoAI platform in Hong Kong
• Be part of the product team to develop web front-end interface with a focus of data and AI application
• Develop automated software in Arical data and AI pipeline
• On job training for rapid product development cycle
• Will have to deliver reliable and maintainable code
• Use analytical skills effectively for hands on problem solving
• Translate UI/UX design wireframes to actual code
• Work with UI/UX designer

• Degree or above in Computer Science, Information Systems, or related fields
• Coursework in programming, data science, machine learning, AI and databases
• Strong organizational and project management skills
• Proficiency with client-side scripting and database technology

• Knowledge of one or more system programming languages (Python, C++, Java, etc)
• Knowledge of MongoDB and other NoSQL data stores such as Redis
• Proficiency with HTML, CSS, JavaScript, cross-browser optimization
• Proficiency with one or more front-end web development framework (Bootstrap, Angular, React)
• Knowledge of one or more web-scripting languages (PHP, Rudy, Node.js etc)
• Knowledge of web-scraping library (Beautiful Soup, web driver etc)
• Knowledge of API packaging and Docker deployment
• Knowledge of app development
• Knowledge of UI/UX design

• Work from home

Job Responsibilities: 

This role requires you to work on Linux systems and their associated services which provide the capability for IG to run their trading platform. Team responsibilities include daily troubleshooting and resolution of incidents, operational maintenance, and support for proactive and preventative analysis of Production and Development systems. 

1. Managing the Linux Infrastructure and web technologies
2. Patching and upgrades of Redhat Linux OS and server firmware. 
3. General Redhat Linux system administration and networking. 
   iii. Troubleshooting and Issue Resolution of OS and network stack incidents. 
   iv. Configurations management using puppet and version control. 
   v. Systems monitoring and availability. 
   vi. Web applications and application routing. 
   vii. Web-site infrastructure, content delivery, and security. 
4. Day to day responsibilities will include: Completing service requests, responding to Incidents and Problems as they arise as well as providing day to day support and troubleshooting for Production and Development systems. 
   3. Create a run book of operational processes and follow a support matrix of products. 
   4. Ensuring Internal Handovers are completed, and all OS documentation is updated. 
   5. Troubleshoot system issues, plan for future capacity, and monitor systems performance. 
   6. Proactive monitoring of the Linux platform and ownership of these tools/dashboards. 
   7. Work with the delivery and engineering teams to develop the platform and technologies, striving to automate where possible. 
   8. Continuously improve the team, tools, and processes, support regular agile releases of applications and architectural improvements. 
   9. The role includes participating in a team Rota to provide out-of-hours support. 

Person Specification: 
Ability / Expertise 

This position is suited to an engineer with at least 8 years of Redhat Linux / Centos Systems Administration experience that is looking to broaden their range of technologies and work using modern tools and techniques. 

We are looking for someone with the right attitude: - 

• 
  Eager to learn new technologies, tools, and techniques alongside applying their existing skills and judgment. 
  • Pragmatic approach to balancing different work priorities such as incidents, requests and 

Page Break troubleshooting. 

• Can do/Proactive in improving the environments around them. 
  • Sets the desired goal and the plans to achieve it. 
  • Proud of their achievements and keen to improve further. 

This will be a busy role in a team so the successful candidate’s behaviors will need to strongly align with our values: 
• Champion the client: customer service is a passion, cultivates trust, has clarity and communicates well, works with pace and momentum 
• Lead the way: innovative and resilient, strong learning agility and curiosity 
• Love what we do: Conscientiousness - has high self-discipline, carefulness, thoroughness, and organization, Flexible and adaptable 

 The successful candidate will be able to relate to the statements above and give examples that back them up.  We believe that previous achievements signpost a good fit at IG. 
 

Qualifications 

Essential: 

• At least 4 years’ Systems Administration experience with Redhat Enterprise Linux / Centos 5/6/7 managed through a Satellite infrastructure. 
• Managed an estate of 1000+ hosts and performed general system administration, networking, backup, and restore monitoring and troubleshooting functions on that estate. 
• 1 Years of experience with scripting languages (bash/Perl/Ruby) and automating tasks with Puppet and Redhat Satellite. Experience with custom RPM generation. 
• Strong analytical and troubleshooting skills. You will have resolved complex systems issues in your last role and have a solid understanding of the tools needed to do so. 
• Excellent Communication (Listening, speaking, the transmission of concepts with/without examples, etc). 
• Calm under pressure and work to tight deadlines. You will have brought critical production systems back to life. 

We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –

• A Bachelor’s degree, with sales as your core dream.
• Proven Sales Experience.
• Fantastic track record of meeting sales target.
• A passion towards multitasking and team building.
• Ability to work under pressure.
• Strong problem-solving, organizational and management skills.
• Excellent negotiation, convincing and consultative sales expertise.
• Effective communication skills.
• Exceptional customer orientation knowledge.

Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.

• Strong verbal and written communication skills.
• A versatile personality with above average organizational and planning skills.
• A person with critical thinking and problem solving ability.
• A good team player with creation and handling of team.
• A customer centric person with customer centric business agenda.
• An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
• A person who can develop transparent marketing strategies to expand brand recognition.

Experience –

3 – 8 years in FMCG/Retail of Insurance Marketing.

CTC –

20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.