Machine Learning Engineer

As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.

Key Responsibilities

Call Handling & Query Management

• Answer inbound calls on the dedicated support line with professionalism.

• Log and document customer/system queries accurately.

• Maintain structured records for tracking and reporting.

Basic System Support

• Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.

• Guide the users through basic troubleshooting steps.

• Escalate unresolved or technical issues to the internal team.

Collaboration & Escalation

• Work closely with the internal support team to ensure timely resolutions.

• Communicate escalated issues with complete details for faster problem-solving.

• Follow up to ensure query closure and customer satisfaction.

Documentation & Reporting

• Maintain logs of queries and call outcomes for reference.

• Prepare simple reports on recurring issues and support trends.

• Share daily, weekly and monthly updates with the internal team.

Professional Communication

• Ensure clear, polite, and professional communication with customers. • Handle customer queries with patience and empathy.

• Represent SmartWinnr’s brand values in every interaction.

Key Responsibilities:

• Make outbound calls to customers and explain products/services in Tamil
• Handle inbound customer queries politely and professionally
• Maintain call logs, update customer records, and follow up regularly
• Achieve daily/weekly targets for call volume and lead conversion
• Provide accurate information and resolve customer concerns
• Report call status and feedback to the team lead/manager

Requirements:

• Good communication skills in Tamil (additional languages a plus)
• Basic computer knowledge and typing skills
• Patience and customer-friendly attitude
• Previous experience in telecalling or customer service is an advantage
• Minimum qualification: 10th/12th/Any Degree

Admin

Role : Admin

Exp - 6 Plus

Salary - 35k ctc 31.5k in hand

Location :- Daryaganj , Delhi

Number of Position – 2

must be okay in traveling in India

1. Excellent spoken and written English

2. Good with drafting commercial contracts agreements MOUS, notices, circulars and complaint letters.

3. Good knowledge of property markets, how deals happen, registry sale deeds etc..

4. Good knowledge of the construction sector, materials, maintenance issues of residence or commercial projects.

preferred

You can search for combo

a. Admin + legal background llb

b. Admin + good knowledge of construction sector

c. Admin + Property market background.

Hospitality background would be preferred

- Design, Maintain, Support and Troubleshoot LDAP infrastructure spread across geographies and used for Authentication and authorization of critical applications/infrastructure.

- Design, Maintain, Support and Troubleshoot LDAP databases running on MySQL and Berkely DB.

- Design, Maintain, Support and Troubleshoot OpenSSL OR any other crypto suite.

Description:

We are looking for a highly motivated Full Stack Backend Software Intern to join our team. The ideal candidate should have a strong interest in AI, LLM (Large Language Models), and related technologies, along with the ability to work independently and complete tasks with minimal supervision.

Responsibilities:

• Research and gather requirements for backend software projects.
• Develop, test, and maintain backend components of web applications.
• Collaborate with front-end developers to integrate user-facing elements with server-side logic.
• Optimize applications for maximum speed and scalability.
• Implement security and data protection measures.
• Stay up-to-date with emerging technologies and industry trends.
• Complete tasks with minimal hand-holding and supervision.
• Assist with frontend tasks using JavaScript and React if required.

Requirements:

• Proficiency in backend development languages such as Python or Node.js
• Familiarity with frontend technologies like HTML, CSS, JavaScript, and React.
• Experience with relational and non-relational databases.
• Understanding of RESTful APIs and microservices architecture.
• Knowledge of AI, LLM, and related technologies is a plus.
• Ability to work independently and complete tasks with minimal supervision.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork skills.
• Currently pursuing or recently completed a degree in Computer Science or related field.

Benefits:

• Opportunity to work on cutting-edge technologies in AI and LLM.
• Hands-on experience in developing backend systems for web applications.
• Mentorship from experienced developers and engineers.
• Flexible working hours and a supportive work environment.
• Possibility of a full-time position based on performance.
• 
  

If you are passionate about backend development, AI, and LLM, and are eager to learn and grow in a dynamic environment, we would love to hear from you. Apply now to join our team as a Full Stack Backend Software Intern.

• Content writing for various social media platforms, primarily LinkedIn and Twitter.
• Writing and editing articles and success stories, conducting interviews as necessary.
• Generating, researching, and pitching ideas for content
• Asking effective questions and developing rapport/trust with story subjects.
• Storyboarding: understanding the effectiveness and appropriateness of story assets (text, images, audio, video) and combining them to build a robust story.
• Converting conversation pointers into a strong storyline.
• Creating content marketing strategies from scratch and taking ownership on end-to-end execution.
• Visual, audio and video content creation experience; Know how of basic video editing, photo editing tools
• Well-developed eye/ear for best practices in each format of content.
• Work closely with core team and regular interaction with founder.

• Understanding of story fundamentals (effective character, trajectory, hook, authenticity/details and calls-to-action)
• Keen sense of storytelling (what makes a story interesting from the audience’s perspective)
• Stellar writing skills and sense of conveying more in less words.
• Familiarity with tech lingo & Games
• LinkedIn & Twitter native writing style.
• Confidence in picking up conversation with story subjects (students, founders, CXOs, investors, other stakeholders)
• Street smart (gives equal weightage to hard work and smart work)
• Self-learning and self-initiating attitude with attention to detail.

• Past experience in Gaming industry. (Internship/full-time)
• Know how of Airtable, Notion, G Suite, Canva, and a few no-code tools.
• Experience in cold mailing, cold reach out copywriting.
• Strong hold on any one social media platform: LinkedIn, Twitter, Youtube.
• Know how of scaling a social media handle from 1 to 100 and starting from 0 to 1.

• You’ll be working in a fast paced startup with a small team.
• You’ll be scaling experiments, operations from 1 to 10.
• You’ll experience Content led growth.
• We are a well funded start-up with renowned investors.
• We’re tackling a big problem with an even bigger potential to become a launchpad for the global game industry.
• Not to forget, we go on workations, our first one was in Himachal Pradesh in 2021 🏔 second in Bangalore in April’22 🏖 and well, next is a surprise!

This role comes with:

✔️ Competitive Salary

✔️ Annual Bonus

✔️ Flexible Leave Policy: We don't track leaves!

91 Springboard, Jhandewalan, New Delhi

Neokred is a FinTech company based in Bangalore and an ISO 9001 | 27001 & 20000-1 and PCIDSS certified firm in Information and Data security. The company builds Consumer Tech for Financial Infrastructure stack to provide curated versions of embedded banking in the payment ecosystem. We've created a platform which enables Corporates, Banks, FinTech’s, Retail Companies, and Start-ups to launch their own banking services or financial products, such as issuance of co-branded cards, facilitating lending, and virtual bank accounts and KYC for their customers or employees with the help of low code plug and play technology stack.

BRIEF DESCRIPTION OF THE ROLE:

We are looking for an analytical, result driven Senior Java Developer who will use his or her understanding of programming languages and tools to build and analyse codes, formulate more efficient processes, solve problems, and create more seamless experience for users. 

Your KRAs will include the following:

• You will design, build, and own APIs and Services, which will be the core of the product.
• You will participate in continuing education and training to remain current on best practices, learn new programming languages and better assist other team members.
• You will part of developing ideas for new programs, products or features by monitoring industry developments and trends.
• You will have to take lead on projects, compile and analyse data, processes, and codes to troubleshoot problems and identify areas of improvement. 

YOU SHOULD POSSESS: 

• Minimum 4+ years of experience with Proficient understanding of Java, Hibernate, Springboot.
• luency in JAVA, Operating System may be required and Experience on Database such as MySQL or Postgre SQL.
• Proficiency with Springboot, Spring Security and Hibernate.
• Strong understanding of Computer Science Fundamentals, Data Structures and Algorithms, SOLID Design Principles and REST Patterns.
• Focus on efficiency, user experience and process improvement. • Excellent project and time management skills.
• Strong problem solving and communication skills.
• Ability to work independently or with a group. 

• Working alongside client servicing team, and responsible for clear understanding of client requirements, and aligning the right fit candidate with the role, and providing best possible solutions based on availability of talent pool
• Suggesting additional upskilling based on client role requirement and ensuring the candidates are completely role ready and onboarded seamlessly
• Working on collaboration with training head and trainers to understand the skill levels of each Fellow, attending client meetings to understand client specific needs, nominating Fellows as per job role-skill alignment and also providing recommendations for upskilling needs and ensuring Fellows complete the upskilling program satisfactorily
• Continuously monitoring and improving the Fellows’ performance pre-and post-deployment, as well as analyzing client feedback, upskilling needs, retention and billability

Desired Candidate Profile

• Client facing and client management skills
• Awareness of job role skill and capability requirement for data engineer or similar technical job role, experience in performance management and employment relations
• Strong coaching and mentoring capabilities
• High data-driven and process oriented mindset
• Strong interpersonal and communication skills
• Excellent relationship building skills
• Ability to influence and persuade and manage difficult conversations
• High levels of confidentiality
• Managing a KPI driven approach