Service Engineer

We are looking for a result-driven TL to be responsible for monitoring and supervising a team of consultants to achieve the organization's objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the

sales team's

potential.

Sales Lead Requirements:

• A bachelor's or associate's degree in marketing, sales, or a related

field may be advantageous.

• Experience in sales is necessary.

• Strong sales ability, business acumen, and commercial awareness.

• Excellent communication, interpersonal, and customer service

skills.

• Strong leadership abilities.

• Good time management, strategic planning, and organizational skills.

Position: Team Leader

Shift Timing: 10 AM to 7 PM - Monday to Saturday (Hybrid)

Company: JNJ Technologies & Services

Location: Vijayawada, Hyderabad

Language: English & Hindi

Salary: 5 LPA to 6 LPA

Job Description: We are looking for a UI Developer HTML & CSS Developer responsible for the client side of our service. Your primary focus will be to implement a complete user interface in the form of a desktop and mobile web app, with a focus on performance.

Key Skills: HTML5, CSS3, Bootstrap, Jquery and JavaScript.

We are building for the future of work by changing the way the world looks at information and data paradigms. The Meaning Engine by India-based Needle Innovision enables building solutions by processing meaningful data out of anything stored anywhere - structured, unstructured data types, distributed, at scale and more. 

In our quest to do more, we are looking for a fantastic Talent Acquisition Specialist to join us in a hybrid setting. Below are some (seriously important) green flags that we are looking for from you: 

🟢 Ability to build and repeat the vision, not just work on tasks in the new phase of your career

🟢 Empathy for people and ability to connect with diverse individuals

🟢 Be a transparent and communicative person 

🟢 Champion Diversity and Inclusion initiatives and incorporate them in the hiring process

This could be an awesome launching pad for someone who believes in our mantra of "find them, grow them, keep them,". Our teams are sustained on values of care and we offer a generous number of vacation days, the opportunity to craft your calendar with flexible schedules and very soon an insurance plan for you and your loved ones.

What you will do: 

• Coordinate with the functional and technical team leads to identify staffing needs
• Determine selection criteria and standardize the selection process across tech and non-tech roles
• Source potential candidates through online channels (e.g. social platforms and professional networks)
• Plan interview and selection procedures, including screening calls, assessments and in-person/virtual interviews
• Assess candidate information, including resumes and contact details, and maintain an updated pipeline
• Design compelling job descriptions and interview questions that reflect each position’s requirements
• Lead employer branding initiatives and collaborate with the Marketing and Communications team, when needed
• Foster long-term relationships with past applicants and potential candidates

What you will bring: 

• 2-4 years experience in talent acquisition (preferably in a start-up environment) and hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
• Proficiency in maintaining the hiring pipeline for multiple roles, at the junior - mid-level roles (experience in hiring for leadership roles can be a bonus)
• Familiarity with social media, resume databases, and professional networks (e.g. Stack Overflow and Github) 
• Ability to devise innovative sourcing strategies for potential applicants
• Excellent verbal and written communication skills and ability to work closely with others across different teams.
• A keen understanding of the requirements for each role in the company
• Proficiency in documenting processes and keeping up with industry trends

If you are excited by the prospect of helping us build a team that works to build digital transformation solutions, and if you have an eye for spotting talent in the fast-paced start-up environment, we think you could be the one to help build the impact we are looking for.

- You will manage all elements of the post-sale program relationship with your customers, starting with customer on-boarding and continuing throughout the customer relationship. 

- As the primary customer interface, you engage with customer teams to educate, identify needs, develop designs, set goals, manage and execute on plans that unlock continuous, incremental value from their investments in the CloudPassage Halo platform.

- You are hands-on during execution and thoroughly enjoy seeing your security projects come to life and supporting them afterwards. You are a trusted adviser.

Responsibilities :

- Manage a portfolio of 5+ Enterprise customer accounts with complex needs (typical enterprise customers invest between $500k and $4m+ per year with CloudPassage, have hundreds to tens of thousands of individual public cloud infrastructure deployments, and protect hundreds of thousands of cloud infrastructure assets with Halo).

- Provide level-3 technical support on your customer's most complex issues

- Lead implementation of low-level security controls in Cloud environments, for services, server and containers

- Remotely diagnose & resolve DevSecOps issues in customer environments - able to resolve their DevOps issues that may be interfering with CloudPassage processing.

- Interact with CloudPassage Engineering team by providing customer issue reproduction and data capture, technical diagnostics and validating fixes. QA experience preferred.

- Establish and program manage proactive, value-driven, high-touch relationships with your customers to understand, document and align customer strategies, business objectives, designs, processes and projects with Halo platform capabilities and broader CloudPassage services.

- Develop a trusted advisor relationship by building and maintaining appropriate relationships at all levels with your customer accounts, creating a premium and high-caliber experience.

- Ensure continued satisfaction, identify & confirm unaddressed customer needs that can be value-add opportunities for up-sell and cross-sell, and communicate those needs to the CloudPassage sales team. Identify any early CSAT issues and renewal risks and work with the internal team to remediate and ensure strong CSAT and a successful renewal.

- Be a strong customer advocate within CloudPassage and identify and support areas for improvement in the customer experience, both in our product and processes.

- Be team-oriented, but with a bias towards action to get things done for your customers.

Requirements : Strong cloud security knowledge & experience including :

- End-to-end enterprise security processes

- Cloud security - cloud migrations & shift in security requirements, tooling & approach

- Hands-on DevOps, DevSecOps architecture & automation (critical)

- 4+ years experience in security consulting and project/program management serving cybersecurity customers.

- Complex, level 3 technical support

- Remotely diagnosing & resolving DevSecOps issues in customer environments

- Interacting with CloudPassage Engineering team with customer issue reproduction

- Experience working in a security SaaS company in a startup environment.
 
- Experience working with Executive and C-Level teams.

- Ability to build and maintain strong relationships with internal and external constituents.

- Excellent organization, project management, time management, and communication skills.

- Understand and document customer requirements, map to product, track & report metrics, identify up-sell and cross-sell opportunities.
 
- Analytical both quantitatively and qualitatively.

- Excellent verbal and written communication skills.
 
- Security certifications (Security +, CISSP, etc.).

Expert Technical Skills :

- Consulting and project management : documenting project charters, project plans, executing delivery management, status reporting. Executive-level presentation skills.

- Security best practices expertise : software vulnerabilities, configuration management, intrusion detection, file integrity.

- System administration (including Linux and Windows) of cloud environments : AWS, Azure, GCP; strong networking/proxy skills.

Proficient Technical Skills :

- Configuration/Orchestration (Chef, Puppet, Ansible, SaltStack, CloudFormation, Terraform).

- CI/CD processes and environments.

Familiar Technical Skills & Knowledge : Python scripting & REST API's, Docker containers, Zendesk & JIRA.

• 3 to 4 years of experience in Software Sales (SaaS/Cloud Software)
• e-Learning/LMS Sales experience is preferred
• Excellent verbal and written English

• Identifying business opportunities, establishing contact and developing relationships with prospects
• Analysing the need of the prospect, conducting product demonstrations and recommending solutions.
• Maintaining relationships with clients by providing support, information, and guidance
• Identifying product improvements based on current industry trends, market research and competition

• Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)
• Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
• Servicing & Collections - Proactively reaching out to borrowers who have missed payments
• Product - Escalating customer feedback and IT bugs to help improve our product
• Finance - Manage refunds, repayments, and other payment processes
• General - various administrative projects as needed

• 1-2 years of previous job experience in customer service
• Passionate about our mission and our customers
• Highly entrepreneurial, proactive, and willing to get your hands dirty
• Excellent communication skills, both oral and written
• Good grammar, spelling and punctuation
• Driven by data and highly analytical, good understanding of excel preferred
• Good typing speed (ideally above 45 wpm)
• Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays

• You are required to take an online typing speed test through the link below
• Go to http://www.typingtest.com/">http://www.typingtest.com/ to complete a type speed test.
• On the left, select English, 1 minute, and Aesop's Fables.
• Click the green "Start Test" button.
• Please upload a screen shot of your typing test results as part of your cover letter.