Service Engineer

Job Title: Senior Office 365 & Intune Administrator

Location: Bangalore (Whitefield) – Preferred / Coimbatore

Experience: 7–12 Years

Work Mode: Work from Office (5 days) during probation (3 months), followed by Hybrid (3 days WFO)

Shift: Rotational (Day and Night)

About the Company

We are a leading technology-driven organization providing innovative solutions that enable secure, efficient, and compliant business operations across global enterprises. Our mission is to leverage intelligent tools, automation, and data-driven strategies to deliver scalable and reliable IT infrastructure services.

Role Overview

We are seeking an experienced Office 365 & Intune Administrator to manage and optimize enterprise-level collaboration, endpoint, and security solutions. The ideal candidate will have a strong background in Office 365, Intune, Entra ID, and automation, along with experience supporting Data Center Operations (DCO) and Network Operations Center (NOC) environments.

Key Responsibilities

Office 365 Administration:

• Manage and maintain all Office 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Handle user accounts, licenses, permissions, and configuration changes.

Intune Administration:

• Oversee device management, configuration policies, application deployment, and mobile device management (MDM) to ensure secure access.

Identity & Security Management:

• Maintain strong endpoint and user security through Entra ID, MFA, DLP, and compliance policies.

Automation & Scripting:

• Develop and maintain PowerShell scripts and other automation tools to streamline Office 365 and Intune administrative tasks.
• Use Terraform or Ansible for infrastructure automation (IaC).

Monitoring & Incident Response:

• Monitor performance, health, and security of Office 365 and Intune environments.
• Provide 24/7 on-call support and ensure timely incident resolution.

Backup & Recovery:

• Manage backup solutions for Office 365 data and contribute to disaster recovery planning.

User Support & Documentation:

• Deliver end-user and technical team support, maintain comprehensive documentation, and create internal training resources.

Key Deliverables

• Reliable and secure operation of Office 365 and Intune services.
• Effective integration with DCO and NOC operations.
• Timely incident response ensuring 24/7 availability.
• Efficient management of licenses, accounts, and security settings.
• Regular monitoring, reporting, and auditing of system health and compliance.
• Updated documentation and training resources for internal teams.

Required Skills & Knowledge

• Strong expertise in Office 365 Administration (Exchange, SharePoint, Teams, OneDrive).
• Proficiency in Microsoft Intune for device management and application deployment.
• Solid understanding of Entra ID and identity security principles.
• Experience in Data Center Operations (DCO) and NOC support.
• Hands-on scripting experience with PowerShell and automation via Terraform or Ansible.
• Knowledge of security & compliance tools such as MFA, DLP, and regulatory frameworks.
• Familiarity with backup and recovery solutions for Office 365 environments.
• Strong communication and documentation skills.
• Willingness to work in rotational shifts and support 24/7 operations.

Job Title: Java Developer 

Experience: 5 –14 Years 

Location: Mumbai / Bangalore 

Employment Type: Full-time 

We are looking for experienced and passionate Java Developers with strong expertise in Core Java, multithreading, and performance tuning. You will be responsible for designing and developing high-performance, scalable, and resilient backend systems. This is an exciting opportunity to work on complex, enterprise-level systems and modern architectures like microservices and event-driven frameworks.

 • 5–10 years of hands-on experience in Java (8 or above) development. 

 • Strong foundation in OOPs, data structures, algorithms, and design patterns.

 • Deep understanding of multithreading, concurrency, and synchronization techniques.

 • Experience with Spring Boot, Spring MVC, JPA/Hibernate. 

 • Good working knowledge of RESTful API development. 

 • Proficient in SQL and experience with relational databases like MySQL, PostgreSQL, etc.

 • Familiarity with Git, Maven/Gradle, and CI/CD pipelines. 

 • Exposure to Agile/Scrum methodology

• · 3+ years of software engineering experience primarily leveraging ReactJS. · Strong engineering and technical background with demonstrable enterprise development experience using ReactJS and RESTful APIs. · Deep understanding of JavaScript/Typescript, HTML5 and CSS. · Experience using Redux, Web Workers and PWAs. · Experience with continuous integration and build (CI/CD) process & tools. · Proven ability to quickly understand functional requirements and technical concepts. · Experience with TDD and familiarity with testing frameworks, ideally Cypress, Selenium and PACT. · Exposure to mobile development via React Native an advantage. GitHub portfolio an advantage.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Implement consistent observability, deployment and IaC setups
• Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
• Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Lead infrastructure security audits

Requirements

• At least 7 years of experience in handling/building Production environments in AWS.
• At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Experience in security hardening of infrastructure, systems and services.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

Job Type: Full-time

CTC Offering : 3.6L PA to 6L PA

Job Location: Remote for 6-9 months due to the pandemic, then Mumbai, Maharashtra

Required experience:

• Minimum 1.5 to 2 year of experience in Web & Backend Development using Python with experience in some form of Machine Learning ML Algorithms

Overview

We are looking for Python developers with a strong understanding of object orientation and experience in web and backend development. Experience with Analytical algorithms and mathematical calculations using libraries such as Numpy and Pandas are a must. Experience in some form of Machine Learning. We require candidates who have working experience using Django Framework

Key Skills required (Items in Bold are mandatory keywords) :

1. Proficiency in Python 3.x based web and backend development

2. Solid understanding of Python concepts

3. Experience with some form of Machine Learning (ML)

4. Experience in using libraries such as Numpy and Pandas

5. Some form of experience with NLP and Deep Learning using any of Pytorch, Tensorflow, Keras, Scikit-learn or similar

6. Hands on experience with RDBMS such as Postgres or MySQL

7. Experience building REST APIs using DRF or Flask

8. Comfort with Git repositories, branching and deployment using Git

9. Working experience with Docker

10. Basic working knowledge of ReactJs

11. Experience in deploying Django applications to AWS,Digital Ocean or Heroku

KRAs includes:

1. Understanding the scope of work

2. Understanding and adopting the current internal development workflow and processes

3. Understanding client requirements as communicated by the project manager

4. Arriving on timelines for projects, either independently or as a part of a team

5. Executing projects either independently or as a part of a team

6. Developing products and projects using Python

7. Writing code to collect and mathematically analyse large volumes of data.

8. Creating backend modules in Python by building or reutilizing existing modules in a manner so as to

provide optimal deliveries on time

9. Writing Scalable, maintainable code

10. Building secured REST APIs

11. Setting up batch task processing environments using Celery

12. Unit testing prepared modules

13. Bug fixing issues as reported by the QA team

14. Optimization and performance tuning of code

Bonus but not mandatory

1. Nodejs

2. Redis

3. PHP

4. CI/CD

5. AWS

•  Lead the design and implementation of our new web-based user interface for our partner management service
  •    Work effectively with product management, UX designers and backend engineers
  •    Commit to deliver high quality, robust, and accessible user interface
  •    Follow software development best practices including writing unit tests and perform code reviews
  •    Build reusable components and libraries and optimize for maximum performance
  •    Provide production deployment support and troubleshooting

What you need to be ready: 

•  Minimum 3+ years of experience in UI Development
•  Thorough understanding of React.js and its core principles with minimum 2 years of experience
•  Prior experience in building customer facing web Application
  •    In-depth knowledge of HTML, Typescript/JavaScript, CSS/Sass, and related frameworks and libraries
  •    Thorough understanding of React.js and its core principles with minimum 2 years of experience
  •    Experience in Single Page Application architecture
  •    Proficient in writing tests using Jest, Mocha or any similar framework
  •    Strong computer science fundamentals in design, data structures, and problem solving
  •    Excellent troubleshooting skills