Service Delivery Manager

 JOB DETAILS:

* Job Title: Head of Engineering/Senior Product Manager

* Industry: Digital transformation excellence provider

* Salary: Best in Industry

* Experience: 12-20 years

* Location: Mumbai

Job Description

Role Overview

The VP / Head of Technology will lead company’s technology function across engineering, product development, cloud infrastructure, security, and AI-led initiatives. This role focuses on delivering scalable, high-quality technology solutions across company’s core verticals including eCommerce, Procurement & e-Sourcing, ERP integrations, Sustainability/ESG, and Business Services.

This leader will drive execution, ensure technical excellence, modernize platforms, and collaborate closely with business and delivery teams.

Roles and Responsibilities:

Technology Execution & Architecture Leadership

·        Own and execute the technology roadmap aligned with business goals.

·        Build and maintain scalable architecture supporting multiple verticals.

·        Enforce engineering best practices, code quality, performance, and security.

·        Lead platform modernization including microservices, cloud-native architecture, API-first systems, and integration frameworks.

Product & Engineering Delivery

·        Manage multi-product engineering teams across eCommerce platforms, procurement systems, ERP integrations, analytics, and ESG solutions.

·        Own the full SDLC — requirements, design, development, testing, deployment, support.

·        Implement Agile, DevOps, CI/CD for faster releases and improved reliability.

·        Oversee product/platform interoperability across all company systems.

Vertical-Specific Technology Leadership

Procurement Tech:

·        Lead architecture and enhancements of procurement and indirect spend platforms.

·        Ensure interoperability with SAP Ariba, Coupa, Oracle, MS Dynamics, etc.

eCommerce:

·        Drive development of scalable B2B/B2C commerce platforms, headless commerce, marketplace integrations, and personalization capabilities.

Sustainability/ESG:

·        Support development of GHG tracking, reporting systems, and sustainability analytics platforms.

Business Services:

·        Enhance operational platforms with automation, workflow management, dashboards, and AI-driven efficiency tools.

Data, Cloud, Security & Infrastructure

·        Own cloud infrastructure strategy (Azure/AWS/GCP).

·        Ensure adherence to compliance standards (SOC2, ISO 27001, GDPR).

·        Lead cybersecurity policies, monitoring, threat detection, and recovery planning.

·        Drive observability, cost optimization, and system scalability.

AI, Automation & Innovation

·        Integrate AI/ML, analytics, and automation into product platforms and service delivery.

·        Build frameworks for workflow automation, supplier analytics, personalization, and operational efficiency.

·        Lead R&D for emerging tech aligned to business needs.

Leadership & Team Management

·        Lead and mentor engineering managers, architects, developers, QA, and DevOps.

·        Drive a culture of ownership, innovation, continuous learning, and performance accountability.

·        Build capability development frameworks and internal talent pipelines.

Stakeholder Collaboration

·        Partner with Sales, Delivery, Product, and Business Teams to align technology outcomes with customer needs.

·        Ensure transparent reporting on project status, risks, and technology KPIs.

·        Manage vendor relationships, technology partnerships, and external consultants.

Education, Training, Skills, and Experience Requirements:

Experience & Background

·        16+ years in technology execution roles, including 5–7 years in senior leadership.

·        Strong background in multi-product engineering for B2B platforms or enterprise systems.

·        Proven delivery experience across: eCommerce, ERP integrations, procurement platforms, ESG solutions, and automation.

Technical Skills

·        Expertise in cloud platforms (Azure/AWS/GCP), microservices architecture, API frameworks.

·        Strong grasp of procurement tech, ERP integrations, eCommerce platforms, and enterprise-scale systems.

·        Hands-on exposure to AI/ML, automation tools, data engineering, and analytics stacks.

·        Strong understanding of security, compliance, scalability, performance engineering.

Leadership Competencies

·        Execution-focused technology leadership.

·        Strong communication and stakeholder management skills.

·        Ability to lead distributed teams, manage complexity, and drive measurable outcomes.

·        Innovation mindset with practical implementation capability.

Education

·        Bachelor’s or Master’s in Computer Science/Engineering or equivalent.

·        Additional leadership education (MBA or similar) is a plus, not mandatory.

Travel Requirements

·        Occasional travel for client meetings, technology reviews, or global delivery coordination.

Must-Haves

·        10+ years of technology experience, with with at least 6 years leading large (50-100+) multi product engineering teams.

·        Must have worked on B2B Platforms. Experience in Procurement Tech or Supply Chain

·        Min. 10+ Years of Expertise in Cloud-Native Architecture, Expert-level design in Azure, AWS, or GCP using Microservices, Kubernetes (K8s), and Docker.

·        Min. 8+ Years of Expertise in Modern Engineering Practices, Advanced DevOps, CI/CD pipelines, and automated testing frameworks (Selenium, Cypress, etc.).

·        Hands-on leadership experience in Security & Compliance.

·        Min. 3+ Years of Expertise in AI & Data Engineering, Practical implementation of LLMs, Predictive Analytics, or AI-driven automation

·        Strong technology execution leadership, with ownership of end-to-end technology roadmaps aligned to business outcomes.

·        Min. 6+ Years of Expertise in B2B eCommerce Logic Architecture of Headless Commerce, marketplace integrations, and complex B2B catalog management.

·        Strong product management exposure

·        Proven experience in leading end-to-end team operations

·        Relevant experience in product-driven organizations or platforms

·        Strong Subject Matter Expertise (SME)

Education: - Master degree.

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Joining time / Notice Period: Immediate - 45days.

Location: - Andheri,

5 days working (3 - 2 days’ work from office)

I. Core Responsibilities & Operations

• Advanced Setup & Operation: Independently perform complex setup of 3-axis, 4-axis, and 5-axis Vertical Machining Centers (VMC) for production runs, including fixture alignment, tool pre-setting, and datum establishment.
• Program Ownership: Proficiently read, edit, and optimize existing CNC programs (G-code/M-code) for improved cycle time, tool life, and surface finish, particularly for complex, contoured aerospace parts.
• First-Part Approval (FPA): Responsibility for running the first component (first off), conducting full dimensional inspection, and signing off on the production setup sheet (Setup Verification).
• Troubleshooting: Act as the first line of defense for machine, tooling, and program issues, conducting root cause analysis (RCA) for non-conformances and implementing immediate corrective actions.
• Material Expertise: Expertly machine exotic aerospace materials such as Titanium, Inconel, Invar, and specialized aluminum/stainless steel alloys, understanding material-specific cutting parameters.

II. Quality, Inspection & Compliance

• GD&T Mastery: Expertly interpret complex engineering blueprints, technical drawings, and specifications using advanced Geometric Dimensioning and Tolerancing (GD&T) principles.
• Precision Measurement: Perform detailed, in-process, and final quality checks using a full range of precision instruments (e.g., micrometers, bore gauges, height masters, and surface roughness testers).
• Tolerancing: Consistently achieve and maintain ultra-tight tolerances, often in the range of $\pm 0.0005$ inches ($\pm 12 \mu m$) as required for flight-critical components.
• Documentation: Maintain meticulous and accurate production records, tool logs, inspection reports, and adherence to AS9100/ISO 9001 quality standards for traceability.

III. Process Optimization & Leadership

• Process Improvement: Proactively identify and propose Kaizen/Continuous Improvement initiatives related to tooling, fixturing, and machining strategies to increase productivity (throughput) and reduce scrap rates.
• Mentorship: Train, guide, and mentor junior operators and setters on best practices, machine safety, quality control procedures, and technical setup skills.
• Maintenance: Perform detailed preventive maintenance (PM) tasks and communicate complex machine performance issues to the maintenance team effectively to minimize downtime.

Experience: 4-5 years as a VMC Operator/Setter, preferably in Aerospace, Defence, or High-Precision manufacturing industries.

Machinery: Strong hands-on experience with 3/4/5-axis VMC machines (e.g., Haas, Fanuc, Siemens control systems).

Technical: Expert in GD&T and ability to read $\mu m/\mu in$ surface finish callouts.

Software: Ability to read/edit G-code; experience with CAM software (Mastercam, Siemens NX, PowerMill) is a significant advantage.

Education: Diploma in Mechanical Engineering

Automation Tester ( Selenium, API, SQL )

Experience - 8+

• 2+ yrs of experience into MEAN stack Development
• Hands on Experience into MEAN, Node.js, Angular 6+ Versions, HTML5, CSS, Jquery,
• Building Single Page Applications (SPAs) with Angular JavaScript coding
• Designing and developing user interfaces using angularJS best practices.
• Adapting interface for modern internet applications using the latest front-end technologies.
• Writing JavaScript, CSS, and HTML.
• Developing product analysis tasks.
• Making complex technical and design decisions for AngularJS projects.
• Developing application codes and unit tests in AngularJS, Java Technologies, and Rest Web Services.
• Conducting performance tests.
• Consulting with the design team.
• Ensuring high performance of applications and providing support.
• Bachelor’s degree in computer science, computer engineering or similar Roles and Responsibilities
• Present design specifications
• Build, deploy and maintain websites
• Troubleshoot website problems
• Monitor website traffic
• Desired Candidate Proficiency

We are looking for a Ruby on Rails developer responsible for managing existing ruby on rail projects and any future interchange of data between the server and the users. Your primary focus will be development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating and building the front-end elements required by our team into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities

• Design, build, and maintain efficient, reusable, and reliable Ruby code
• Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)
• Integration of user-facing elements developed by front-end developers with server side logic
• Identify bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization and automatization.
• Be an individual contributor and a team player.
• Be able to lead a development project from scratch to execution.
• Maintaining and troubleshooting existing web applications.
• Creating back-end components.
• Connecting applications with additional web servers.
• Maintaining APIs.

Skills

• Experience with Ruby on Rails, along with other common libraries such as RSpec and Resque
• Good understanding of the syntax of Ruby and its nuances
• Solid understanding of object-oriented programming
• Good understanding of server-side templating languages such as Liquid, Slim, etc which will keep on changing based on our technology stack.
• Good understanding of server-side CSS pre-processors such as Sass, based on project requirements
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Familiarity with concepts of MVC, Mocking, ORM, and RESTful
• A knack for writing clean, readable Ruby code
• Ability to integrate multiple data sources and databases into one system
• Understanding of fundamental design principles behind a scalable application
• Able to create database schemas that represent and support business processes
• Able to implement automated testing platforms and unit tests
• Proficient understanding of code versioning tools e.g. Git, Mercurial or SVN
• Familiarity with development aiding tools such as Bower, Bundler, Rake, etc.
• Familiarity with continuous integration, CICD pipeline.
• Familiarity with Graphql and React framework is a bonus.
• Familiarity with testing tools.

• Bachelor’s degree in Computer Science, Computer Engineering, or related field.

Job Description –

• Full stack developer position.
• Should have total of 5-7 years of experience.
• Should have min. of 2 years of experience in developing Enterprise apps on React.js and 2 years on Django apps.
• Very good in Data structure, logical reasoning, and algorithms.
• Experience with cloud providers like AWS or Azure or GCP is also required.
• Good Understanding of Design and Integration patterns.
• Ability to work independently and with lots of ownership.
• Ability to learn and apply newer technologies quickly.
• Good to have knowledge in building progressive web apps.

Role Description

• You will be full stack senior developer.
• Handle team of junior backend and frontend developer.
• You can and want to write code end-to-end.
• You would enjoy designing a system for speed and scale.
• Developing product using Reactjs for front end and Python for back end.
• We want you to debate on the pros and cons of different architectures and tech stack choices and be real contributing members.
• We want people who can and want to learn new stuff in real-time while on the job.

Skills - JavaScript, React.js, HTML, CSS, SQL with MySQL / PostgreSQL, Python, Django, AWS or Azure or GCP