Service Delivery Manager

Role: Oracle ERP Support Service Delivery Manager

Location: Marathahalli, Bangalore

Job Description:

Required Skills & Qualifications

Ø Experience: Experience in Oracle ERP Support (Cloud/EBS) and IT Service Delivery Management.

Ø Technical Knowledge: Understanding of Oracle ERP modules (e.g., Financials, HCM, SCM).

Ø Leadership: Small to Medium (15-40) Team management and development skills

Ø Communication: Good client-facing, negotiation, and communication skills.

Key Responsibilities:

Ø Service Delivery Management: Manage end-to-end support operations, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Ø Lead incidents, problems, and change management processes, including supporting patches and new releases. Develop service dashboards, monitor performance metrics, and ensure adherence to compliance and risk management.

Ø Identify opportunities for automation and process optimization within ERP operations.

What You’ll Do:

In the Platform (30–40% of your time)

• Review cloud and data architectures to identify gaps and risks.
• Lead technical triage on P1 incidents — be comfortable on bridge calls and know the right questions to ask.
• Stay hands-on with automation, scripting, and platform operations; you're not above writing the runbook yourself.
• Conduct FinOps reviews including cost anomaly analysis, licence audits, and resource right-sizing, bringing a technical and commercial lens.
• Stress-test transition readiness and define the gates before services move into BAU.

Running the Service (60% of your time)

• Own SLA performance and the RAID log across multiple client engagements.
• Lead sprint retrospectives and daily stand-ups with a strong understanding of Agile ways of working.
• Create executive service review packs that are crisp, data-driven, and actionable.
• Manage the Run / Change / Project boundary and protect BAU capacity from scope creep.
• Mentor and performance-manage a team of engineers, with a strong understanding of technical quality and delivery.
• Navigate commercial structures including fixed retainers, capacity tokens, and NTE caps.

With Clients

• Build trusted relationships with CXO and VP-level stakeholders through technical credibility.
• De-escalate challenging situations with empathy, clarity, and precision.
• Run effective Executive Business Reviews (EBRs) that build client confidence and demonstrate tangible value.

What We’re Looking For

You came up through the technical side — cloud engineering, data engineering, platform, or DevOps — and over time started solving problems beyond purely technical challenges. You now want a role that explicitly combines technical depth, service delivery, operations, and client leadership.

Specifically:

• 8+ years of experience working in cloud and data environments, with meaningful experience in managed services or operational delivery.
• Hands-on expertise in at least one major platform: Azure, AWS, GCP, Snowflake, or Databricks.
• Ability to read infrastructure and diagnose issues at the code/configuration level, not just through dashboards.
• Experience managing complex client relationships, including difficult or escalated conversations.
• Practical working knowledge of ITIL (Incident, Problem, Change) and Agile methodologies.
• Commercial exposure to SOW management, scope negotiation, and capacity planning.
• Strong operational judgment developed through handling critical incidents and making decisions with incomplete information.
• Strong communication, stakeholder management, and team leadership skills.

You don't need to have had "Service Delivery Manager" in your previous title. If your background is in senior data, cloud, platform, or DevOps engineering and you've also handled operations, governance, service delivery, and client-facing responsibilities, we'd like to hear from you.

What You’ll Get

• Opportunity to work across industries, clients, and technologies.
• Exposure to global businesses and complex technology environments.
• Access to technical IP, frameworks, playbooks, and accelerators.
• Exposure to a broad ecosystem of technologies.
• Mentorship and support from experienced senior consultants and technical leaders.
• Strong learning and development support, including certifications, training, hackathons, and mentoring.
• Transparent career progression and structured performance reviews.
• Opportunities to strengthen public speaking, consulting, and leadership skills.
• Comprehensive health insurance.
• Recognition, rewards, and long-term incentives.
• A collaborative environment with regular team and social activities.

Interview Process

The interview process consists of four stages:

1. Technical Online Screening – Baseline assessment of problem-solving and technical capabilities.
2. Introductory & Cultural Assessment – Discussion around experience, career goals, and alignment.
3. Technical Assessment – Detailed evaluation of technical competency by the technical panel.
4. Final Round – Final assessment covering technical depth, leadership, and overall fit.

Job Description:

We are looking for an experienced Oracle Field Service Management Consultant with a strong background in Supply Chain Management (SCM) and hands-on experience delivering Oracle Field Service Management implementations.

Key Requirements:

• 6+ years of overall experience inSupply Chain Management (SCM).
• Hands-on experience withOracle Field Service Management.
• Experience working onat least 2 Oracle Field Service Management projects.
• Strong understanding of SCM processes and business requirements.
• Experience in implementation, configuration, testing, and support activities.
• Strong communication and stakeholder management skills.

We are looking for an experienced Oracle Fusion Planning & Order Management Consultant/Lead with 8+ years of experience to lead end-to-end implementation, configuration, integration, and production support across Oracle Fusion Planning and Order Management modules. The ideal candidate should have strong functional expertise in Demand Planning, Supply Planning, Sales & Operations Planning (S&OP), Order Management, and Order-to-Cash (O2C) processes, along with good understanding of RICE components and Oracle Cloud best practices

.

Key Responsibilities

• Lead end-to-end Oracle Fusion Planning and Order Management implementation, configuration, and support.
• Configure Order Management including order orchestration, fulfillment, pricing, shipping, and O2C processes.
• Configure Demand Planning, Supply Planning, and S&OP, including planning parameters, demand/supply plans, forecasting methods, and exception management.
• Conduct fit-gap analysis and recommend Oracle Cloud standard solutions with minimal customization.
• Lead business requirement workshops and translate requirements into functional solution designs.
• Prepare functional specifications, RICE specifications, and lean design documents.
• Work with technical teams on Reports, Interfaces, Conversions, Extensions (RICE), integrations, data migration, OTBI/BI reporting, and extensions.
• Perform functional unit testing and support SIT/UAT, including test-script preparation and defect resolution.
• Provide production support, troubleshoot functional issues, and drive continuous process improvements.
• Collaborate with business stakeholders, technical teams, and cross-functional Oracle SCM teams.
• Mentor junior consultants and contribute to Oracle practice development.
• Review quarterly Oracle Fusion Cloud updates, assess their impact, and recommend required configuration/process changes.

Good to Have

• Oracle Fusion Cloud SCM certification.
• Experience with Oracle quarterly release updates.
• Exposure to other Oracle SCM modules such as Inventory, Procurement, and Global Order Promising (GOP).
• Experience in full-lifecycle Oracle Cloud implementations.

GEMBA CONCEPTS · TECHNOLOGY DIVISION

 · JOB DESCRIPTION

Technical Delivery Manager – Services LOCATION Bengaluru (Hybrid) ABOUT GEMBA CONCEPTS EXPERIENCE 5–8 years REPORTS TO Chief Technology Officer TYPE Full-time Gemba Concepts helps manufacturers and enterprises improve how their operations run. Our technology division builds and runs Gemba Connect, a suite of enterprise SaaS products spanning warehouse management, logistics, ERP, and applied AI/ML, deployed across 30+ active client accounts in manufacturing, pharma, FMCG and retail.

ABOUT THE ROLE

We're looking for a technical leader to own Gemba's services business end to end: delivery, people, commercials and reporting. You'll run every client implementation and custom development engagement, build and manage the team that delivers them, and be the single point of accountability to clients and leadership for how services perform. You've written production Java code, can read a Spring Boot service and a SQL execution plan, and have since hired, reviewed and led delivery teams. The product roadmap stays with product leadership; everything we deliver to clients runs through you.

WHAT YOU'LL OWN Services business ownership

• Own the health of the services portfolio: delivery, client satisfaction, billing milestones and account growth.

• Run post-sale SOW execution. Ensure milestones are hit and billed on time, and follow up with finance and clients on receivables.

• Grow accounts by converting change requests and enhancements into scoped, priced, billable work.

• Track effort, utilisation and margin by account; act when an engagement turns unprofitable. Delivery

• Run multiple concurrent client implementations, owning scope, timeline, cost and quality.

• Plan and run sprints with Tech Leads: grooming, estimation, capacity planning, reviews and retros.

• Own go-lives (UAT, cutover, data migration, hypercare) and post-go-live support SLAs.

• Maintain RAID logs and delivery dashboards; flag risk early, with a proposed fix. Requirements and change control

• Be the single intake point between consulting teams, clients and engineering; convert requirements into user stories with testable acceptance criteria.

• Baseline scope and run a formal change-request process. Every change is priced in effort, cost and date before it's accepted.

• Make sure what's agreed is documented before it's built. People and hiring • Plan services headcount against the delivery pipeline and run hiring end to end (role definition, interviews, closing) at a high bar.

• Run goal-setting, regular 1:1s and performance reviews for the services team; give input on promotions, compensation and performance plans.

• Grow Tech Leads and senior engineers into people who can own accounts independently.

• Own team retention and morale. Know who's at risk before they resign. Gemba Concepts · Technology Division Page 1GEMBA CONCEPTS · TECHNICAL DELIVERY MANAGER – SERVICES Reporting

• Publish monthly services MIS to leadership: revenue billed, collections, on-time delivery, SLA adherence, utilisation, hiring and attrition.

• Contribute the services section to quarterly board reporting.

• Run monthly or quarterly business reviews with key client stakeholders. Technical oversight

• Work with Tech Leads on design reviews, integrations (ERP, WMS, third-party systems) and non-functional requirements.

• Lead incident triage and root-cause reviews on client escalations; track corrective actions to closure.

• Coordinate with DevOps on environments, CI/CD and release windows.

• Uphold security and compliance controls (e.g., SOC 2) across delivery. Improving how we deliver

• Drive adoption of AI-assisted development and testing tools, and measure whether they actually raise throughput per engineer.

• Tighten estimation accuracy, definition of done and release discipline across the services team. MUST-HAVES

• 5–8 years in software, including 2+ years as a hands-on Java developer and 2+ years in delivery or project management.

• 1+ year leading a team of 5+ directly, including hiring and performance reviews.

• Strong working knowledge of Java and Spring Boot. You can review a PR, understand how a service is structured, and challenge an estimate.

• Solid SQL: schema design, writing and debugging queries, and understanding of indexing, transactions and production issues such as slow queries and connection pool exhaustion (SQL Server/Azure SQL, PostgreSQL or MySQL).

• Hands-on exposure to cloud platforms (Azure preferred, AWS/GCP acceptable).

• Working experience with the commercial side of client engagements: SOWs, milestone billing and change orders. Margin tracking is a plus.

• Track record of delivering enterprise B2B software to external clients across multiple parallel engagements.

• Proficiency with Jira or Azure DevOps, Confluence and Git-based workflows.

• Clear communication. You can present to a client CXO, write a board-ready MIS, and give an engineer hard feedback. GOOD TO HAVE

• Domain experience in manufacturing, supply chain, warehousing, logistics or ERP.

• Background in an IT services firm or the services arm of a product company.

• Familiarity with microservices, REST API design and message queues.

• Experience delivering AI/ML features.

• Exposure to SOC 2 or ISO 27001 audits.

• Certifications (PMP, CSM, PMI-ACP) are welcome but won't substitute for a delivery and team-building track record. WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 6 MONTHS

• 85%+ of implementations go live on the committed date.

• Billing milestones are invoiced on time, and receivables ageing is visibly down. • Every active account has baselined scope, a live RAID log and a change log.

• Services hiring is on plan, with near-zero regretted attrition.

• Leadership gets a monthly services MIS without having to chase it. WHO YOU'LL WORK WITH The services delivery team (engineers, Tech Leads, BAs, QA), product squads, DevOps, consulting teams, finance and client stakeholders.

WHY JOIN Own a real business line with direct access to leadership. Build the team and operating model your way. Work on enterprise products in active growth, including applied AI.

Role / Responsibilities

• Own functional configuration and implementation of Oracle Fusion Cloud Procurement, Supplier, Inventory, and Product Information Management (PIM/PDH) modules.
• Manage the complete Procure-to-Pay (P2P) lifecycle, including requisitions, purchase orders, receipts, and 2/3/4-way invoice matching.
• Configure and support Self-Service Procurement (SSP), Sourcing, Procurement Contracts, and BPM approval hierarchies.
• Manage the end-to-end Supplier lifecycle, including supplier and supplier-site setup, Supplier Portal onboarding, Supplier Qualification, and Blanket/Contract Purchase Agreements.
• Configure and support Inventory Management, including inventory organizations, subinventories, locators, material status, transfers, shipping networks, FOB points, reservations, and on-hand tracking.
• Manage PIM/Item Management, including item classes, attributes, templates, catalogs, categories, item structures/BOMs, and New Item Request (NIR) workflows.
• Handle item data migration using FBDI/ADFDi and support data validation and reconciliation.
• Perform requirement gathering, fit-gap analysis, solution design, and functional documentation.
• Work with technical teams on RICE objects, including functional requirements, specifications, interfaces, conversions, reports, and extensions.
• Perform functional unit testing and support CRP, SIT, and UAT cycles.
• Troubleshoot interface and ESS errors, support data migration activities, and manage Oracle Support SRs.
• Support implementation and post-production application support lifecycles.
• Conduct end-user training and prepare functional documentation and training materials.
• Provide functional guidance on Cost Management, including standard/average costing and landed cost, where required.

• Total Experience:10+ years of professional experience in Oracle Supply Chain Planning environments.
• Oracle Fusion Cloud Experience: 5+ years of dedicated, hands-on functional experience specifically within Oracle Fusion Cloud Supply Chain Management (SCM).
• Specialized Expertise: Proven track record as a Subject Matter Expert (SME) with at least 2 full-lifecycle, end-to-end implementations of the Oracle Fusion Demand Planning module from readiness to go-live.
• Cross-Module Knowledge: Strong understanding of how Demand Planning integrates with broader Cloud SCM, Procurement, and Finance modules.
• Leadership: Proven ability to operate independently as an SME, steering the project roadmap rather than just executing tasks.
• Communication: Exceptional consulting and communication skills to influence and guide director-level stakeholders.
• Change Management, Business Process Mapping, Reporting and Analytics, OIC ( Oracle Integration Cloud) and OAC (Oracle Analytics Cloud)

Key Responsibilities

• Solution & Functional Leadership
• Delivery & Project Management
• Team & Stakeholder Leadership
• Quality & Continuous Improvement
• Leadership
• Lead end-to-end solution design across the Order-to-Cash cycle: order capture, pricing and discounting, order orchestration, global order promising/ATP, fulfillment, shipping, and integration to Receivables/Revenue Management.
• Own configuration decisions for Order Management (order orchestration, workflows, order import),
• Advanced Pricing (pricing strategies, price lists, discounting rules), GOP (sourcing rules, ATP rules, supply allocation), and Shipping Execution (shipping parameters, pick/pack/ship, carrier integration).
• Review and approve functional design documents (BR100/BP080-equivalent), configuration workbooks, and test scripts produced by the team.
• Troubleshoot complex, cross-module issues (e.g., orders stuck in orchestration, pricing discrepancies, promising/ATP failures, shipment exceptions) and drive root-cause resolution.

Delivery & Project Management

• Manage project plans, timelines, and resourcing for OTC workstreams across implementations, rollouts, and AMS/support engagements.
• Own client-facing status reporting, risk/issue escalation, and steering committee updates.
• Coordinate cutover, data migration (FBDI/HDL for orders, price lists, sourcing rules), and go-live activities for the OTC track.
• Manage scope, identify change requests, and support estimation/effort sizing for new work.

Team & Stakeholder Management

• Lead, mentor, and develop a team of Oracle Fusion functional/techno-functional consultants.
• Conduct performance reviews, allocate work, and support career development of direct reports.
• Act as the primary escalation point for client stakeholders on OTC-related matters.
• Support presales activities: solution demos, proposal responses, and effort estimates for OTC/Pricing/GOP/Shipping scope.

Quality & Continuous Improvement

• Establish and enforce testing standards (unit, SIT, UAT) for OTC processes.
• Identify opportunities to leverage Oracle Redwood features, automation, and standard functionality to reduce customization.
• Stay current on Oracle quarterly release updates impacting Order Management, Pricing, GOP, and Shipping, and assess/communicate impact to stakeholders.

Skills Required

• Strong Leadership & Team Management
• Oracle Fusion Cloud Order Management (OM)
• Order-to-Cash (OTC) end-to-end processes
• Oracle Advanced Pricing
• Oracle Global Order Promising (GOP/ATP)
• Oracle Shipping Execution
• Order orchestration, workflows, order import, pricing, sourcing, and fulfillment
• Oracle Fusion integrations and Receivables/Revenue Management
• FBDI/HDL and data migration
• Functional design, configuration, SIT/UAT, and go-live
• Client & stakeholder management
• Project planning, risk management, scope/change management
• Presales, solutioning, and effort estimation
• Oracle Redwood and quarterly release awareness

Job Description:

Required Qualifications & Skills:

• Total Experience:10+ years of professional experience in Oracle Supply Chain Planning environments.
• Oracle Fusion Cloud Experience: 5+ years of dedicated, hands-on functional experience specifically within Oracle Fusion Cloud Supply Chain Management (SCM).
• Specialized Expertise: Proven track record as a Subject Matter Expert (SME) with at least 2 full-lifecycle, end-to-end implementations of the Oracle Fusion Demand Planning module from readiness to go-live.
• Cross-Module Knowledge: Strong understanding of how Demand Planning integrates with broader Cloud SCM, Procurement, and Finance modules.
• Leadership: Proven ability to operate independently as an SME, steering the project roadmap rather than just executing tasks.
• Communication: Exceptional consulting and communication skills to influence and guide director-level stakeholders.
• Change Management, Business Process Mapping, Reporting and Analytics, OIC ( Oracle Integration Cloud) and OAC (Oracle Analytics Cloud)

Job Title : Engagement Manager / Delivery Manager

Experience : 7 to 12 Years

Location : Hyderabad

Work Mode : Hybrid – 3 Days Office

Open Positions : 2

Shift : EST – 09:30 PM to 06:30 AM IST

Joining : Immediate Joiners Preferred

Job Summary :

We are looking for an experienced Engagement Manager / Delivery Manager to own end-to-end delivery of client engagements and serve as the primary point of contact for clients and stakeholders. The role requires strong experience in offshore delivery, client management, Agile project management, cross-functional team leadership, and stakeholder management.

The ideal candidate should have a strong consulting mindset, excellent communication skills, and the ability to manage multiple priorities while ensuring timely, high-quality delivery.

Key Responsibilities :

• Own end-to-end delivery of client engagements from planning through successful execution and closure.
• Define and manage project scope, timelines, milestones, resources, quality, risks, and dependencies.
• Act as the primary client-facing point of contact, ensuring effective communication and relationship management.
• Lead and coordinate cross-functional offshore teams working across different time zones.
• Drive Agile/Scrum ceremonies, including sprint planning, daily stand-ups, retrospectives, reviews, and release planning.
• Track project progress, delivery metrics, milestones, and provide regular status reporting to clients and leadership.
• Manage stakeholder expectations, escalations, scope changes, and change requests.
• Identify client/business needs and proactively recommend solutions, improvements, and delivery strategies.
• Identify and mitigate project risks, issues, dependencies, and delivery challenges.
• Drive continuous process improvement and delivery excellence across engagements.
• Collaborate with business, product, technology, QA, and other functional teams to ensure successful project outcomes.
• Ensure adherence to delivery standards, governance processes, and quality expectations.

Mandatory Skills :

• 7+ years of experience in Engagement Management / Delivery Management / Program Management
• Strong offshore delivery & client management
• Excellent stakeholder management & communication
• Cross-functional team leadership across time zones
• Strong Agile / Scrum, project & risk management
• Consulting / problem-solving mindset
• Willingness to work EST hours (9:30 PM–6:30 AM IST).

Good to Have :

• Experience in the Insurance domain.
• Experience delivering No-Code / Low-Code projects.
• PMP, CSM, SAFe, or other relevant project / agile certifications.
• Experience managing enterprise clients and large-scale transformation / digital initiatives.

Candidate Profile :

• Strong client-facing and relationship management skills.
• Proven ability to lead distributed/offshore teams.
• Excellent verbal and written communication skills.
• Strong ownership of delivery, timelines, quality, and outcomes.
• Ability to work effectively with senior stakeholders and handle escalations.
• Strong analytical, problem-solving, and decision-making abilities.
• Comfortable working in a night / EST shift environment.