Service Delivery Manager

Roles & Responsibilities

• Design and build ontologies (knowledge models) that organize Dell's business information in a structured way.
• Connect data from different systems so that all information is consistent and easy to understand.
• Create relationships between products, customers, services, and other business data to improve search and AI capabilities.
• Work closely with business teams to understand their requirements and convert them into structured knowledge models.
• Ensure data is organized according to industry standards such as RDF, OWL, and SPARQL.
• Improve enterprise search, analytics, and AI-driven applications by maintaining accurate knowledge structures.
• Collaborate with developers, data engineers, AI teams, and business stakeholders on knowledge management projects.
• Manage and update ontologies as new products, services, and business information are introduced.
• Support knowledge graph and metadata initiatives to improve data quality and consistency.
• Use graph databases and ontology management tools (where applicable) to maintain semantic data models.

Ideal Candidate

• Strong Ontologist Profile with deep semantic (RDF) ontology experience in complex enterprise environments
• Mandatory (Experience 1) – Must have 7+ years of total experience, with 5+ years in semantic (RDF) ontology building/structuring for a complex/large enterprises
• Mandatory (Experience 2) – Must have a strong understanding of content and information management, data structures, and semantic metadata extraction
• Mandatory (Tech skill 1) – Must have strong experience with graph databases, taxonomies, and NLP strategies for optimization
• Mandatory (Tech skill 2) – Must have strong working experience of ontology/TOMS tools such as PoolParty (Semantic Web), TopQuadrant EDG, or GraphDB (Ontotext)
• Mandatory (Tech skill 3) – Must be familiar with W3C industry standards, including SPARQL and OWL.
• Mandatory (Communication) – Must be fluent in English, with strong stakeholder management skills to operate across a complex, multi-team environment.many stakeholders.
• Mandatory (Note) – Must be available to work during US time zones for at least 4 hours per day
• Preferred (Education) – Must have a degree in Computer Science or Library Science, preferably with a minor / concentration / certificate in Information Management or Library Automation
• Preferred (Tech skill 3) – Understanding of content development and search/retrieval tools.

We’re hiring a Founding SDR for a new project we’re launching at GTM Playroom.

This is for someone who wants to build from scratch, work closely with founders, and be part of an early GTM motion for the US market.

What you’ll work on:

* Outbound prospecting for the US market

* Lead generation and account research

* Writing and testing cold emails

* Creating personalized Loom videos for prospects

* Building early sales processes with the founding team

What we’re looking for:

* 6 months to 2 years of SDR / BDR / outbound experience

* Comfort with email, LinkedIn, research, and prospecting tools

* Strong communication skills

* Someone who enjoys ownership and does not want a monotonous role

* Prior experience working directly with founders is a strong add-on

Timings:

5 PM to 1 AM IST

5 days a week

This is not a standard SDR role where everything is already defined.

It is for someone who is excited to experiment, learn fast, and help build the outbound engine from day one.

Job description

We are on the lookout for a skilled and motivated Full-Stack Developer to join our team in a fully remote capacity. As a Full-Stack Developer, you will play a crucial role in developing and maintaining user-friendly, responsive web applications. Join us in creating innovative solutions and collaborating with cross-functional teams to design and implement exceptional user interfaces.

Qualifications:

• Strong proficiency in HTML, CSS, JavaScript, and front-end frameworks/libraries (Angular, React, Vue.js).
• Experience with responsive design, web performance optimization, and cross-browser compatibility.
• Knowledge of web development best practices, accessibility standards, and version control (Git).
• Experience working with APIs and integrating with back-end systems/services.
• Bachelor's degree or higher in Computer Science, or a related field, or equivalent work experience.
• Excellent communication and teamwork skills, with the ability to collaborate effectively in a remote work environment.
• Experience with TypeScript, SASS/LESS, and/or Node.js is a plus.

Roles and Responsibilities:

• Developing new user-facing features using React.js
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Experience with RESTful APIs
• Troubleshooting interface software and debugging application codes.
• Create database schemas that represent and support business processes.
• Implement automated testing platforms and unit tests.
• Optimize application for performance and speed.
• Implementation of security and data protection.
• Provide technical support to users.

Skills:

• At least 5 years of experience as a Java Developer or similar role
• Strong expertise in Java programming language and working Knowledge on Back-end technologies such as Spring/Spring Boot.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Familiarity with database technology such as MySQL, MongoDB.
• Good knowledge of Unit Testing.
• Experience with at least one of the Cloud Services such as AWS, GCP, Azure are plus.
• Familiarity with SCRUM methodologies
• Strong organizational and project management skills.
• Excellent verbal communication skills.
• Analytical and logical skills
• Good problem-solving skills.

Qualification:

• 3-4 years of experience working as a ReactJS Developer or in a similar role.

What we offer:

• Flexible working hours
• Up to 12 Lakh insurance
• Work life balance

Experience:- Overall 10 to 12 years of experience of which atleast 5 to 7 years’ experience should be in Information Security. Mandatory is 5 to 7 years’ experience in Information security and with one full end to end implementation experience.

Base location: - Bengaluru - Must

Requirements: -

1. Mandatory - ISO 27001:2013 lead implementor certified
2. Mandatory - ISO 27001:2013 lead auditor certified (but if it is a good candidate, we can still consider)
3. Good to have – CISA, CISM, Risk management certification, Privacy certifications.
4. Mandatory - Atleast one end to end implementation experience of ISO 27001 standard. The candidate should have a good implementation knowledge of ISO 27001, ISO 27002 standards and is required to implement the ISO requirements and run the ISMS program for multiple countries.
5. This immediate requirement is for implementing the ISMS program for our Canadian office location. The candidate should be willing to work from Bengaluru in EST time zone during this implementation phase whenever required.
6. Good documentation skills.
7. Develop, implement, maintain, review and continually improve Information Security policies.
8. Good understanding and knowledge of applicable legal and regulatory requirements as relevant to information security.
9. Manage and maintain a risk register / risk database along with risk treatment plans.
10. Good understanding of physical and environmental security.
11. Conduct Internal Audits based ISO 27001 standards and Personal Data Protection policies. A good experience in independently conducting Internal and supplier audit with respect to information security.
12. Provide training to the employees on Privacy & Information Security Management System on regular intervals.
13. The greater part of the job involves interacting with people, interviewing them / auditing, Preparing audit reports, discussing / persuading / influencing.
14. Mandatory: Good verbal and written communication skills. Eye for details.
15. Good presentation skills.
16. Since this is a trusted role, candidates must be willing to undergo extensive background checks to verify their identity, character, qualifications, skills and experience.

Mandatory Skill Requirements:

1. Strong Fundamentals on Manual Testing.
2. Some experience on API Automation Testing .
3. Basic understanding of any of the coding languages.(During the interview one coding question will be asked)
4. Basic understanding of SQL.(During the interview one SQL question will be asked)
5. Preferred Experience ( 2-6 yrs)