Senior salesforce developer

Role Overview

We’re looking for a dynamic and empathetic Customer Support Executive to join our Bangalore-based support team. You will be the first point of contact for customers, ensuring prompt resolution of queries related to healthcare, insurance claims, appointments, and more.

Key Responsibilities:

* Handle inbound and outbound customer interactions via calls, emails, and chats

* Resolve queries related to health insurance coverage, claims, and wellness services

* Maintain accurate records of customer interactions and updates in CR

* Coordinate with internal departments to ensure seamless support

•Deliver an excellent customer experience and maintain high satisfaction levels

* Manage escalations professionally and ensure timely follow-ups

Requirements:

* Minimum 2 to 4 years of experience in customer support (healthcare/insurance background preferred)

* Strong communication skills in English and Hindi

* Ability to handle rotational shifts

* Excellent problem-solving and interpersonal skills

* Familiarity with CRM tools and ticketing systems is a plus

Perks & Benefits:

Competitive salary Upto 4.5 LPA + Incentives 

Health insurance and wellness benefits

Fast-paced, mission-driven work environment

Opportunities for growth in a high-impact health-tech company

Industry – Manufacturing

10+ years of overall experience in handling IT in manufacturing companies.

Qualification: Bachelors in IT or relevant

Job Summary: 

1. Exposure to Manage IT functions involving Infrastructure and Application.

2. SAP/ Business One Administration Handling, Managing, Maintain and Controlling the entire SAP Platform including Enhancements. 

3. Business Continuity and Disaster Recovery. 

4. Providing Training and Support to Internal Team and End users. 

Mandatory Skills:

 • SAP B1 Administration, Configuration and Support experience. 

• Experience on Linux OS and HANA Database administration. 

• Experience in Business Process automation experience.

• Proven working experience in installing, configuring, upgrading and troubleshooting SAP B1,

Linux /windows Operating Systems and HANA Database platforms.

• Knowledge on Monitoring and Maintaining performance according to requirements and upgrading the systems with new release models as per changing requirements.

• Knowledge of interfacing SAP B1 with 3rd Party Solutions.

• Knowledge on security, backup, redundancy and Disaster Recovery strategies.

• Understanding of License Compliance, Governance, Risk Management and Statutory Audit requirements.

·  Knowledge about Information Security Management System (ISMS ISO27001:2022)

·  Knowledge about Cloud - Migrations, Implementation, Management and Maintenance

Additional Skills:

• Knowledge on Active Directory, DNS, Group Policies creation, DHCP servers designing and planning.

• Knowledge of IT system security, anti virus (mainly TrendMicro), and firewall devices.

• Being Self-motivated – driven to achieve results & flexible to work anytime and weekends, as may be needed

• Excellent verbal and written communication skills. 

• Strong analytical and problem-solving skills.

• Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads

• Exposure to AWS, Azure, and GCP.

Responsibilities :

1)Support to all SAP B1 users as first level problems solving and inquiries. Coordinates

communication and the resolution of complex issues. 

2) Manage day-to-day SAP B1 operations and server infrastructure supporting a multi-site End

Users environment.

3) Manages projects including planning and execution of enhancements.

4) Monitoring and managing user access, permissions, and security protocols to maintain system integrity and performing routine maintenance on servers and network infrastructure, including patch updates and performance tuning.

5) Implementing and monitoring backup, restore, and redundancy strategies to ensure data security and availability.

6) Troubleshooting and resolving hardware and software issues across various systems promptly to minimize downtime.

7) Configuring and maintaining virtualization platforms, ensuring high availability and optimized performance.

8) Conduct Internal and Statutory IT Audits

• Have 3+ years of experience in Python development
• Be familiar with common database access patterns
• Have experience with designing systems and monitoring metrics, looking at graphs.
• Have knowledge of AWS, Kubernetes and Docker.
• Be able to work well in a remote development environment.
• Be able to communicate in English at a native speaking and writing level.
• Be responsible to your fellow remote team members.
• Be highly communicative and go out of your way to contribute to the team and help others