Senior UI/UX Designer (Figma Specialist)

Service management office lead (F/M)

Summary of the role

The SMO Lead is responsible for establishing, leading, and continuously maturing the Service Management Office (SMO) as a core governance and performance function within IT. The role ensures that IT services are consistent, predictable, and measurable, and that they effectively support business needs. This is achieved through strong service governance, performance management, and a structured Continual Service Improvement (CSI) approach. The SMO Lead reports to the SLS DWP Operations Director.

The SMO Lead acts as a key partner for senior business stakeholders (SLS IT Director and Operation teams), providing transparency on operational performance, identifying improvement opportunities across service domains, and ensuring that improvement initiatives deliver measurable and sustainable benefits.

KEY METRICS OF THE ENVIRONMENT

•User population: 85,000

•Number of incidents /years: 170,000

•Service requests /year: 350,000

•Countries covered: Global deployment

Key Objectives & KPIs

•Establish and lead a best practice SMO operating model aligned with IT and business strategy to maintain and improve service quality, efficiency and effectiveness.

•Define and drive SMO OKRs to support service stability, performance, and transparency

•Strengthen alignment between IT operations and business stakeholders

•Ensure consistent service governance and reporting across service lines

•Drive measurable improvements through a structured CSI framework

•Achievement rate of SMO OKRs

•Number and impact of CSI initiatives delivered

•Benefits realization rate of improvement initiatives

•Reduction of recurring operational issues

•SLA and OLA achievement trends

•Stakeholder satisfaction

KEY RESPONSIBILITIES

• 2026: Transfer from the existing external SMO structure to an internal one and optimize the service

• Lead the service management Office:

oDefine and maintain the SMO vision, scope, and operating model

oLead and represent the SMO across IT and business forums, Drive alignment with stakeholders

oManage/Mentor a team of Major Incident Coordinators and Continual Service Improvement Analysts, set priorities, and foster a culture of service excellence and continuous improvement

• Define the Service Management Framework and processes:

oImplement and maintain ITIL processes such as incident, problem, change, request, and service level management.

oDevelop standard processes, templates, tools, and governance mechanisms for consistent service delivery

• Service performance, SLAs, and reporting:

oDefine SMO OKRs and ensure tracking and reporting

oMonitor service performance and capacity, analyze KPIs, identify trends and root causes, and drive corrective and preventive actions

• Stakeholder management and communication

oPartner with senior leaders and service owners to align service strategies with business needs and influence priorities and investments

oMaintain effective relationships with internal teams, external suppliers, and customers, providing clear communication and regular service reviews.

• Continuous improvement and service design

oLook for opportunities for continuous service improvement, automation, and productivity lever. Track the benefits realization of improvement projects

oOwn and manage the CSI register and prioritization of initiatives

• Risk, compliance, and governance

oIdentify and manage risks related to service delivery, define contingency plans, and support business continuity.

oEnsure compliance with policies, standards, and relevant regulations in service management practices.

• Own and lead Service Domain Review meetings (Weekly/Monthly), ensure consistent governance cadence and reporting

• Act as an escalation point for major service governance issues

• Work closely with Service Now Tooling team that build and operate the platform.

PROFILE

Academic background & Experience

•Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. A Master’s degree in IT Management, Information Systems, or Business Administration is considered an asset.

•10–15 years of experience in IT operations, IT service management, or IT governance roles, with demonstrated progression into senior or lead positions. Creation of a successful SMO structure would be a +

•Fluency in English (written and spoken) required; additional languages are a plus.

•Experience working in international or cross-cultural teams is highly valued.

•Proven experience leading cross-functional initiatives and governance activities in environments without direct hierarchical authority.

•Strong applied knowledge of ITIL-based service management practices, including Incident, Problem, Change, Service Level, and Continual Service Improvement processes. Demonstrated ability to apply ITIL concepts pragmatically in operational environments, focusing on outcomes rather than theory.

•Experience with service performance analytics, KPI/SLA reporting, and data-driven decision-making.

•Experience with service management tooling (Service Now is a plus) and automation of service workflows

•Preferred Certifications:

oITIL® 4 Managing Professional or equivalent.

oAdditional certifications such as ITIL® Strategic Leader, COBIT, PMP, or SIAM are considered an advantage.

Behavioral Capabilities

• Leadership:

•Demonstrates authority, accountability, and credibility while maintaining a collaborative and inclusive leadership style.

•Proven leadership and people-management skills, including mentoring and building high-performing teams

• Decision Making:

•Able to make structured, informed decisions under pressure and in ambiguous situations.

• Resilience:

•Demonstrates resilience, composure, and professionalism in high-pressure or crisis situations.

• Integrity:

•Acts with integrity, transparency, and fairness, reinforcing trust across teams and stakeholders.

Skills

Skill Area

Description Technical Expertise (Foundations)

Solid understanding of IT operational domains and service support environments, enabling effective dialogue with technical teams.

Governance & Operating Models

Experience designing, implementing, or evolving IT service governance frameworks, operating models, and service review structures.

Performance & KPI Management

Strong experience defining KPIs and OKRs, analyzing service performance, and tracking benefits realization of improvement initiatives.

Data-Driven Decision Making

Ability to interpret operational data, dashboards, and trends to support decision-making and prioritization. International & Multicultural

Experience

Experience working in international and multicultural environments, with the ability to adapt communication and governance approaches across regions and cultures.

Stakeholder Management

Strong ability to engage, influence, and align senior IT and business stakeholders, including CIO-level interactions. Communication &

Facilitation

Excellent written and verbal communication skills, with experience leading governance forums, workshops, and executive presentations.

Why Join Us?

•Supportive Culture: Join a team that values Diversity, Collaboration, Accountability, Courage and Trust.

• Global Impact: Be the main driver of IT Service excellence, supporting a large, diverse user base.

• Organizational Challenge: Influence IT operational excellence and reliability in a complex corporate IT environment.

• Career Growth: Opportunities to progress into senior enterprise leadership roles.

Total Exp: 7+ years 

Job Location: Ahmedabad - WFO

We are seeking a talented Lead UI/UX designer to join our team. As a Lead UI/UX designer, you will be responsible for creating intuitive and visually appealing designs that meet our clients' needs and enhance the user experience.

Responsibilities:

• As a Lead you will be responsible for leading a team and Designing and creating visually compelling websites that align with brand guidelines and objectives.
• Ensuring all designs are optimized for digital platforms and adhere to best practices for web and social media.
• Developing intuitive, usable, and engaging interactions and graphic designs for mobile.
• Prepare wire frame, mobile app design, web design & concept design
• Collaborating with cross-functional teams throughout the design process.
• Participating in the development process from definition, through design, build, test, release, and maintenance.
• Stay abreast of design trends and look for creative ideas and inspiration in parallel analogous worlds.
• Research and track advancements in mobile application design patterns.
• Break any design problem down into viable actionable chunks and solve them with clarity and precision.
• Staying in the loop and on top of the latest standards, changes, and trends in the mobile design field.

Requirements:

• Minimum 7 years experience as a UI/UX designer in IT Services with a strong portfolio showcasing design projects.
• Proficiency in wireframing tools.
• Up-to-date knowledge of design softwares, including Adobe Illustrator, Photoshop, and Figma.
• Familiarity with responsive design principles.
• Excellent communication and teamwork skills.
• Strong time-management abilities
• Kindly revert back if interested for the same and send me your updated resume and Portfolio.

Job Profile:

1. Manage all online activities pertaining to sales on leading e-commerce portals such as Amazon, First Cry, Flipkart, Big Basket, Gofers and Nykaa, Purplle, Myntra etc.
2. Coordinate with various e-portals to prepare a plan for periodic sales increments.
3. Should be an expert in cataloguing (Listings, A+, Variations) and order processing.
4. Should have problem-solving skills when it comes to account health / Catalogue health.
5. Design a strategy to increase sales and visibility at different websites.
6. In coordination with logistics to ensure proper supply at different warehouses.
7. Keep a check on warehouse stock and provide estimated sales requirements to the production team to avoid a shortfall in stock.
8. In the need market, combo and discount strategy is to be designed for getting maximum sales.
9. Meet up with marketplace agencies to get maximum visibility and sales volume.
10. Ensure 360-degree operational efficiency up to the dispatch of goods from the warehouse.
11. Well-versed in dealing with e-commerce category managers for product placement and visibility.
12. Excellent Written and Oral Communication skills

About the Role:

We are looking for a detail-oriented and analytical Senior Data Analyst to join our Chennai team. The ideal candidate will have strong skills in T-SQL/PL-SQL, data platform management, and reporting tools, along with experience in database administration and performance tuning. You will play a key role in transforming raw data into meaningful insights that drive business decisions.

Key Responsibilities:

• Write complex queries using T-SQL / PL-SQL to extract, manipulate, and analyze data.
• Develop and maintain reports, dashboards, and visualizations using modern reporting platforms (Power BI, SSRS, etc.).
• Manage and maintain the data platform to ensure availability, accuracy, and security.
• Support database administration tasks including backups, restores, access management, and monitoring.
• Perform performance tuning of SQL queries and databases to ensure optimal response times.
• Collaborate with cross-functional teams to understand data requirements and deliver actionable insights.
• Ensure data integrity and consistency across all reporting systems.

Mandatory Skills:

• T-SQL / PL-SQL – Advanced query writing and stored procedure development.
• Reporting Platforms – Experience with tools like Power BI, SSRS, Tableau, etc.
• Data Platform Management – Knowledge of modern data ecosystems (SQL Server, Oracle, Azure Data Services, etc.).
• Database Administration – Proficient in handling database maintenance, security, and monitoring.
• Performance Tuning – Strong understanding of optimizing SQL queries and database performance.

Preferred Qualifications:

• Experience with cloud-based data services (Azure, AWS, etc.)
• Knowledge of ETL tools and data warehousing concepts
• Understanding of data governance and compliance

What We Offer:

• Great Culture – A workplace that feels like home! We believe in collaboration, trust, and creating a supportive environment.
• Growth Opportunities – We invest in your learning and development to help you grow both personally and professionally.
• Health & Wellness – Comprehensive wellness programs and benefits to support your well-being.
• Performance Recognition – We celebrate achievements and recognize efforts through regular rewards and appreciation.

Drop us a message or apply now to be part of something big.

kindly Mentions your:

-Current Location

-Your Total Experience

-CTC

-ECTC

-N.P-

Let's Grow Together

Job Type: Full-time

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

We are looking for an experienced Architect to support our villa, resort, and hospitality development projects across Bali, Kerala, Zanzibar, and India. The ideal candidate will be responsible for developing conceptual layouts, detailed designs, 3D models, and high-quality renderings with speed and precision.

You will work closely with the leadership team to bring design concepts to life and ensure timely delivery of all project assets

Women returnees or candidates who have taken a career break are strongly encouraged to apply.

Key Responsibilities

Develop concept designs, master plans, and space layouts for villas and resort projects

Produce 3D models, walkthroughs, and photorealistic renderings

Create fast design iterations and explore multiple design options

Prepare presentation boards, mood boards, and concept decks

Ensure all drawings follow quality standards, accuracy, and project timelines

Coordinate with internal teams on design revisions and improvements

Incorporate region-specific design sensibilities (tropical, coastal, luxury styles)

Key Skills

Strong experience in villa, resort, residential & hospitality architecture

Proficiency in AutoCAD, Revit, SketchUp, Lumion, VRay/Enscape

Expertise in 3D modeling, visualization & rendering

Excellent understanding of concept development, space planning & master planning

Knowledge of materials, construction detailing & building codes

Strong design sense with the ability to deliver creative and accurate outputs quickly

Excellent communication and coordination skills

What are the Key Responsibilities:

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

What are we looking for:

• Bachelor’s degree in computer science, information technology, or a similar field.
• Previous experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills

Role: D365 CE / CRM Developer

Experience: 3-7 years

Location: Hyderabad (Initially remote)

You will need to:

• Configure and customize Dynamics 365.
• Have a strong understanding on one of these 3 areas Sales, Service, Marketing & Field Service.
• Possess strong know how on the Microsoft Biz apps data model to perform end to end architectural design and review.
• Pose an in-depth understanding of the Dynamics capabilities to fit business logic inside Dynamics 365 in a seamless way to attain customer requirement with no adverse impact.
• Be a good coder and a reviewer to ensure the customization code quality is at the highest level possible and comply to the Organization standard.
• Be a hands-on coder to build POC on-the-fly and should be able to present to the customers.
• Be responsible for building custom applications, modifications, integrations, data conversion routines and custom reports.
• Provide technical support for project life cycle.

You must have:

• 3-7 years of experience in design, development, and delivery across the Dynamics 365 CRM landscape.
• Proficiency in developing, customizing, integrating, deploying, and supporting multi-channel Dynamics 365 CRM systems.
• Experience with the use of the Dynamics 365 CRM SDK.
• Absolute know-how of Microsoft Dynamics 365 CE Platform, its capability, its data model, security/ access control, web services and other integration approach.
• Strong knowledge on Canvas Model Driven Apps and common data service (CDS).
• Strong .NET framework and C# development experience including CRM API, REST and SOAP.
• Hands on experience in server-side coding, workflows, Java scripts & plugins.
• Strong designing skills around HTMS, CSS etc.
• Strong experience on SQL Server database, Integration services & reporting services.
• Knowledge on leveraging cloud infrastructure

You may have:

• Knowledge of Power Platform usage is a big plus with experience on Power Apps & Power Automate.
• Strong experience on ADO.NET, ASP.NET, WCF & Workflow foundation.
• Strong knowledge on Model Driven Apps and common data service (CDS).
• Knowledge on Data Volume metric analysis, database tuning, detecting bottleneck will be a plus.

Desired qualifications and skills:

• Graduate Degree (B.E/ B.Tech, BCA)
• Microsoft certification for Dynamics 365 CRM would be an added advantage.
• Excellent business communication skills with effective presentation and demonstration skills.
• Should have a strong learning orientation with regards to new technologies and implementing them.
• Should be a self-starter and initiative taker.
• Should possess strong analytical skills and be detail oriented

About our Client

Our client is a B2B2C tech firm backed by India’s largest retailer and tech venture capitalist founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech

It aims to become one app to manage all your brands loyalty points, cashback and coupons. It will have additional content and discovery layer for customers and brands for further engagement and commerce.

The company currently powers closed-loop loyalty programs for all different brands under its parent retail group. Currently, it has 20Mn+ registered customers and 3Mn MAU across 8 brands. Its vision is to be at the center of D2C Brands and the consumer consumption ecosystem

Job Location -Bangalore

Requirement

4+ years ​of experience building frontend for ​consumer facing​ products

2+ years​ experience on   ​React .Jsand core principles

 Good to have experience with popular React.native

​Team Lead/Management ​experience

Develop all user-facing products in React

Thorough understanding of ​architecting​ the frontend system with ​Server Side  Rendering –

Familiarity with modern front-end build pipelines and tools

Understands ​app development cycle

Flexibility and deadline driven

Regards
Team Merito

Primary Responsibilities:

• Principal Engineers  are responsible for driving Technology and Engineering Best Practices in their respective teams.
• They should demonstrate a high level of ownership and accountability for their product and software systems.
• They are expected to go above and beyond their role by contributing in tools, processes and practices which bring operational efficiency and are aligned with business goals.
• They are expected to actively participate in development along with team members and create systems and modules which represent a working model of engineering best practices.
• They are expected to participate in code reviews, design reviews, architecture discussions.
• They are responsible for the Engineering metrics/health of their systems including strong alerting and monitoring mechanisms.
• They are expected to lead the adoption of best practices around coding, designing, performance of systems in a team.

Experience or Skills Required:

• B.Tech or Advanced degree in Computer Science with 6-12 years of industry experience in product based companies.
• Proficiency with Basic libraries for machine learning such as scikit-learn and pandas
• Experience in building solutions based on Linear Regression, Logistic Regression, K Nearest neighbor, SVM, Random Forest, Decision Trees.
• Strong experience with at least one of programming languages: Python, Java, Vertx, Golang
• Strong experience in building Server side reusable components based on Microservices or Distributed Architecture.
• Solid coding skills with ability to lead teams in identifying clearing tech debts for large scale code base.
• Good understanding & experience in improving performance of scalable and real time responsive applications.
• Excellent Problem Solving skills and an aptitude to approach problems from first principles and build solutions for those.
• Must have excellent communication (verbal & written), interpersonal, leadership, and problem solving skills.
• Must be able to work independently and enjoy working at a fast paced start-up environment
• Excellent Mentoring skills. Be the technical mentor to your team.
• Must be comfortable working in fuzzy environments where boundaries are not clearly defined.