EA To CEO

Job Title: Data Analyst (AI/ML Exposure)

Experience: 1–3 Years

Location: Mumbai

Job Description:

We are looking for a Data Analyst with strong experience in data handling, analysis, and visualization, along with exposure to AI/ML concepts. The role involves working with structured and unstructured data (SQL, CSV, JSON), building data pipelines, performing EDA, and deriving actionable insights. Candidates should have hands-on experience with Python (Pandas, NumPy), data visualization tools, and basic knowledge of NLP/LLMs. Exposure to APIs, data-driven applications, and client interaction will be an added advantage.

Skills Required: Python, SQL, Data Analysis, EDA, Visualization, APIs

Apply: Share your resume or connect with us.

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

Responsibilities:

• Develop, test, implement and maintain application software
• Take part in software and architectural development activities
• Debug application issues and helping support respond to client queries
• Participate in application development meetings
• Provide accurate estimates, clearly communicate status of tasks and identification of risks
• Commitment to accomplishing the task at hand and identify the fastest and most reliable way to solve a problem
• Performance tuning of application code at different service levels
• Interact with customers of the application and help address issues reported

Requirements:

• Bachelor's degree in Computer Science or equivalent
• 1-3 years of experience with Java and Spring frameworks.
• Having good knowledge in a scripting language like python is a plus
• Experience with Spring and Hibernate/ ORM
• Understanding of relational database and normal forms
• Understanding of NoSQL / RDBMS (Mongo or Postgres) and ability to write optimized and high performing queries
• Strong understanding of Java concurrency, concurrency patterns, experience building thread safe code
• Experience building RESTful web services
• Strong written and verbal communication skills
• Strong interpersonal skills and time management skills
• Strong problem solving and analytical skills
• Experience with GIT as a VCS, Unix based systems
• Experience with NoSQL Database is a plus
• Following are a set of 'good to have' skills React AWS Bitbucket, JIRA

Job Brief

 We are currently hiring a Shopify Developer to join in our team who will be responsible for handling the development of Shopify-based websites including layout, user interface (UI), and front & back-end development. The person will also handle Shopify Apps and Integrations for the aforementioned functionalities. 

Main Responsibilities of a Shopify Developer

• Manage e-commerce digital shelves and day-to-day website updates; responsible for maintenance, and accuracy of all website assets (creative, product imagery, landing pages, etc.) via Shopify.
• Monitor site performance, speed, traffic, and conversion across all device type
• Improve the e-commerce experience and feature sets by evaluating new payment solutions, customer communication tools, mobile solutions, merchandising tools and other enhancements.
• Executes all product websites, categories, and pricing data.
• Implementing Shopify plug-ins, themes and Customizing templates
• Maintain well-documented, reusable, and transferable code

Key Requirements

• Have a Strong understanding of front-end and back-end website development.
• Have Strong Knowledge of Shopify platform
• Hold a bachelor's degree with a preference for computer science or a related field
• Knowledge of cloud hosting (preferably Amazon LightSail)
• Have a strong portfolio of previous projects

Manage all aspects of assigned properties

Design business plans for assigned properties that suit customers’ needs

Inspect and arrange maintenance to meet standards

Maintain a positive, productive relationship with tenants

Negotiate lease/contracts with contractors in a timely and reliable manner

Advertise and market vacant spaces to attract tenants

Collect receivable accounts and handle operating expenses

Develop and manage annual budgets by forecasting requirements and analyzing variances, data and trends

Oversee properties’ personnel and assess its performance

Accomplish financial goals and report periodically on financial performance

Source and build relationships with prospective clients to expand business opportunities

Update job and market knowledge

Your key responsibilities

• Create and maintain optimal data pipeline architecture. Should have experience in building batch/real-time ETL Data Pipelines. Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources
• The individual will be responsible for solution design, integration, data sourcing, transformation, database design and implementation of complex data warehousing solutions.
• Responsible for development, support, maintenance, and implementation of a complex project module
• Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint
• Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
• Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
• Continually improve ongoing reporting and analysis processes, automating or simplifying self-service support.
• complete reporting solutions.
• Preparation of HLD about architecture of the application and high level design.
• Preparation of LLD about job design, job description and in detail information of the jobs.
• Preparation of Unit Test cases and execution of the same.
• Provide technical guidance and mentoring to application development teams throughout all the phases of the software development life cycle

Skills and attributes for success

• Strong experience in SQL. Proficient in writing performant SQL working with large data volumes. Proficiency in writing and debugging complex SQLs.
• Strong experience in database system Microsoft Azure. Experienced in Azure Data Factory.
• Strong in Data Warehousing concepts. Experience with large-scale data warehousing architecture and data modelling.

• Should have enough experience to work on Power Shell Scripting

• Able to guide the team through the development, testing and implementation stages and review the completed work effectively
• Able to make quick decisions and solve technical problems to provide an efficient environment for project implementation
• Primary owner of delivery, timelines. Review code was written by other engineers.
• Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code, with repeatable quality and predictability
• Must have understanding of business intelligence development in the IT industry
• Outstanding written and verbal communication skills
• Should be adept in SDLC process - requirement analysis, time estimation, design, development, testing and maintenance
• Hands-on experience in installing, configuring, operating, and monitoring CI/CD pipeline tools
• Should be able to orchestrate and automate pipeline
• Good to have : Knowledge of distributed systems such as Hadoop, Hive, Spark

To qualify for the role, you must have

• Bachelor's Degree in Computer Science, Economics, Engineering, IT, Mathematics, or related field preferred
• More than 6 years of experience in ETL development projects
• Proven experience in delivering effective technical ETL strategies
• Microsoft Azure project experience
• Technologies: ETL- ADF, SQL, Azure components (must-have), Python (nice to have)

Ideally, you’ll also have

Java Full stack developer for Tech ladd company

Learned company standards of application software development, Agile and iterative 

development methodologies

Adept at planning and executing deployment of system features, orchestrating the integration, and maintaining the system throughout its life cycle. Proficient in interacting with key clients, understanding their requirements to complete projects within stipulated time and budget, and ensuring optimum client satisfaction.