Senior Solutions Engineer (Pre-Sales)

About MyOperator

MyOperator is a Business AI Operator platform that allows businesses, teams, and AI Agents to work in tandem for customer operations, i.e., handle Sales, Support, Escalation, Feedback, and Refund processes. With over 12,000+ businesses using our platform, we are the largest in the space.

MyOperator is built for people who want to work on ambitious problems at a meaningful scale. We value ownership, speed, critical thinking, and a bias for building things that create real customer and business outcomes. This is a high-expectation, high-learning environment where people are trusted to think independently, challenge ideas openly, move with urgency, and keep raising the bar as we build for long-term impact.

Role Overview

MyOperator's platform handles billions of real-time interactions — cloud call centers, IVR flows, WhatsApp APIs, AI voicebots, and a unified communication suite. As Manager QA, you will own quality across this entire product surface: from defining the QA strategy and automation architecture to taking accountability for production escapes and release confidence. This is not a sign-off role. You define what "good" looks like, build the systems to enforce it, and lead a team that treats quality as a product outcome — not a checkpoint.

You will work directly with Engineering, Product, and DevOps to embed quality at every stage of the development lifecycle. If you've scaled automation frameworks, reduced defect escape rates measurably, and built QA cultures where the team doesn't wait to be told what to test — this role is built around you.

Key Responsibility Areas

• Own and enforce the quality bar across MyOperator's full product suite — Cloud Call Center, IVR & Call Flows, WhatsApp API, AI Voicebots, and Unified Communication Platform — from sprint planning through production
• Architect and scale automation frameworks across UI (Web/Mobile), REST and GraphQL APIs, and end-to-end integration flows; integrate these into CI/CD pipelines for continuous testing
• Define, track, and improve quality metrics including defect escape rate, automation coverage percentage, test cycle time, flakiness rate, and Mean Time to Detect (MTTD)
• Lead performance and load testing strategies using JMeter, k6, or Locust to validate system behavior under production-scale traffic conditions
• Drive Root Cause Analysis (RCA) for production incidents and implement systemic fixes to prevent recurrence — not just mitigation
• Lead, mentor, and scale the QA team; set clear performance expectations, run regular calibrations, and build an ownership-driven, bias-for-action team culture
• Establish and maintain release entry/exit criteria, test environment parity with production, and structured test data management processes

Requirements — Must Have

• 5–8 years in QA with at least 2 years in a lead or ownership role managing a team of 3 or more'.
• Prior experience with technologies like Telephony, VOIP, WebRTC, Voice Bots, Sockets and WebSockets is a must have.​
• Hands-on expertise with one or more automation frameworks: Selenium, Cypress, Playwright, or Appium — with demonstrated ability to build or significantly scale a framework from the ground up
• Proficiency in Python, Java, or JavaScript for writing and maintaining automation code
• Strong hands-on experience in API testing using Postman or RestAssured, and CI/CD integration using Jenkins, GitHub Actions, or GitLab CI
• Demonstrable track record of reducing defect escape rates or improving automation coverage — with numbers to back it
• Experience with performance/load testing tools (JMeter, k6, or Locust) in a real production context

Requirements — Good to Have

• Prior experience at a SaaS, CPaaS, or Cloud Telephony company; understanding of SIP, IVR, VoIP, or WebRTC
• Exposure to AWS, GCP, or Azure in the context of test environment management or deployment pipelines
• Experience testing microservices and event-driven systems, including webhooks, async flows, and message queues
• Familiarity with contract testing (Pact) or AI/ML-specific testing — chatbots, voicebots, NLP output validation
• Knowledge of basic security testing principles, OWASP top 10, or chaos/resilience testing

This profile is not for

• Someone whose primary mode is reviewing test cases and delegating execution rather than building and owning the automation stack themselves
• Someone who treats QA sign-off as the finish line — this role is accountable for customer experience, not just green test runs
• Someone who waits for complete requirements before starting and escalates ambiguity upward instead of driving clarity

Qualifications

• Education:

• Bachelors or equivalent experience in Computer Science, Software Engineering, or a related field preferable.

Technical Skills:

• Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI) and CRM platforms

• Expertise in financial modeling, forecasting and planning

• Advanced knowledge of strategy frameworks (e.g., SWOT, PESTEL, Porter’s Five Forces).

• Competence in business intelligence tools and scenario planning.

• Professional Experience:

• 9-10 years of experience in business strategy, management consulting, or a similar role

• Proven track record of designing and implementing successful business strategies

• Experience in leading high-stakes projects and managing cross-functional teams.

• Background in scaling operations or expanding into new markets.

• Exposure to diverse industries or global market environments.

• Experience with Agile and Scrum methodologies and the ability to work in multi-functional teams.

Soft Skills:

• Analytical Thinking: Ability to synthesize complex data into actionable insights.

• Problem-Solving: Innovative approach to overcoming business challenges.

• Leadership: Strong capability to influence and lead teams toward common objectives.

• Communication: Excellent verbal and written communication skills, capable of engaging with stakeholders at all levels.

• Adaptability: Comfort in navigating ambiguity and adjusting strategies as needed.

• Collaboration: Strong interpersonal skills to build relationships across departments and external partners.

• Time Management: Expertise in prioritizing tasks and managing tight deadlines.

Job Description

Responsibilities

• Develop and implement strategic plans to drive adoption of Adobe Digital Media solutions across enterprise customers, ensuring alignment with organizational goals and improving value realization.

• Collaborate with key collaborators to identify growth opportunities, analyze usage trends, and implement targeted initiatives to enhance engagement and success metrics within customer organizations.

• Develop, implement, and manage comprehensive business strategies that align with organizational goals and market demands.

• Conduct market research and competitive analysis to identify growth opportunities and potential risks.

• Monitor key performance indicators (critical metrics) to evaluate the success of strategies and recommend adjustments as needed.

• Identify inefficiencies within business operations and propose solutions to streamline processes.

• Work closely with senior leadership to define and prioritize critical initiatives.

• Collaborate with cross-functional teams (marketing, sales, operations, finance) to implement strategies effectively.

• Stay updated on industry trends, emerging technologies, and market shifts to provide actionable insights.

• Identify and evaluate new business models and revenue streams.

• Communicate and coordinate well with Customer team members as well as consultants and managers

Job Description:

We are seeking a skilled Power BI Developer with 4 to 7 years of experience to join our dynamic team in Mumbai. The ideal candidate will have a strong background in data visualization, data modeling, and the ability to work with large datasets to provide actionable insights through Power BI.

Skill: Power BI

Experience: 4 to 7 years

Location: Mumbai (Goregaon)

Notice Period: 0 to 15 days

Key Responsibilities:

• Develop and Maintain Dashboards & Reports:
• Design, build, and deploy Power BI reports and dashboards using data from various sources, ensuring they are intuitive and user-friendly.
• Data Modeling:
• Develop and maintain efficient data models using Power BI, ensuring data accuracy and performance optimization.
• DAX Queries & Calculations:
• Write complex DAX queries to implement calculations and business logic, optimizing the performance of Power BI dashboards and reports.
• Data Integration:
• Connect Power BI to various data sources (SQL Server, Excel, APIs, etc.) and work with ETL processes to transform raw data into usable insights.
• Performance Optimization:
• Optimize report performance through best practices in data modeling, query tuning, and Power BI report development.
• Collaboration with Stakeholders:
• Work closely with business users, stakeholders, and data analysts to gather and understand requirements, translating them into effective Power BI solutions.

Required Skills:

• Strong proficiency in Power BI, including Power Query, Power Pivot, and DAX.
• Experience with data modeling and performance tuning in Power BI.
• Hands-on experience with SQL, and the ability to write complex queries.
• Knowledge of ETL tools and processes.
• Experience working with different types of data sources (SQL, Excel, APIs).
• Familiarity with cloud platforms like Azure or AWS is a plus.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Excellent attention to detail, with a focus on delivering high-quality, accurate reports.

What you'll do :

• Work closely with product managers and engineers to design, implement, test, and continually improve scalable frontend and backend services.
• Develop products using agile methods and tools.
• Develop commercial-grade software that is user-friendly and suitable for a global audience.
• Plan, create, and execute (manual and automated) tests.
• Be involved and participate in the overall application lifecycle.
• Building reusable code and libraries for future use.
• Staying up to date with current technologies and providing insights on cutting-edge software approaches, architectures, and vendors.
• Ensure that non-functional requirements such as security, performance, maintainability, scalability, usability, and reliability are considered when architecting solutions.
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Skills you bring to the table:

• 3+ years of relevant experience. 
• Fluency in any one of JavaScript, TypeScript, or Python.
• Should have built large scalable enterprise applications from scratch.
• Strong experience in architectural patterns, High-level designs.
• Experience in NoSQL and SQL DBs.
• Have a knack for launching and iterating on products quickly with quality and efficiency.
• Strong problem-solving skills.
• Willingness to learn and ability to flourish in a dynamic, high-growth, entrepreneurial environment.
• Hands-on, self-starter, capable of working independently.
• True love for technology and what you do.
• Maniacal attention to detail.

About Us:

We are an innovative tech company focusing on cutting-edge AI projects. Our mission is to create impactful AI solutions that transform industries and enhance user experiences. We are looking for a skilled Python Developer to join our dynamic team and contribute to the development of AI-powered applications.

Responsibilities:

Develop, test, and deploy scalable AI and machine learning models using Python.

Collaborate with data scientists and AI engineers to integrate models into production systems.

Write efficient, reusable, and scalable code for AI applications and pipelines.

Optimize existing Python codebases for performance and scalability.

Design and implement APIs and microservices to support AI-driven features.

Debug and resolve issues in AI systems and pipelines.

Stay updated with the latest advancements in AI and Python development trends.

We are hiring a UI/UX design for a full-time opportunity at HQ. The candidate must be having -

1. A minimum of 3 and a maximum of 5 years of work experience with UX, UI is required
2. Prior experience leading a team of UX and UI designers
3. Experience around end-to-end client communication and design project management
4. Experience handling multiple design projects simultaneously
5. Should be having pro-level experience in design tools such as - Figma, Sketch, Adobe XD, etc

Expectations

1. Should be proactive with communications
2. Great communication skills

• Identifying opportunities for new business development through following up on leads and conducting research on target clients.
• New business generation by meeting potential clients to understand needs and providing relevant solutions.
• Building strong relationships with the existing portfolio of clients.
• Good communication skills.
• Good knowledge of bidding portals (Upwork, Freelance)

• Generating leads By Email – Marketing
• Generating leads for website design and development

Job description

We are looking for a highly motivated Node.js developer to optimize our application performance. You will be collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions.

Responsibilities

• Work as part of a team developing applications and services using Agile development methods
• Contribute to team and organizational improvements in process and infrastructure
• Integration of user-facing elements developed by front-end developers with server-side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)

Skills

• Excellent interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• At least 5 years’ experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• BitRise, BitBucket, GitHub
• Fluent in AWS environment and MicroServices
• Knowledge of front-end technologies such as HTML5 and CSS3.

Responsibilities

• Developing new user-facing features using ReactJS
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Understand business requirements and translate them into technical requirements
• Building robust applications that can handle both unexpected errors and heavy load

• 3+years experience in Reactjs
• Strong proficiency in JavaScript and Typescript
• Strong Knowledge of Redux/React Context/Hooks
• Strong Knowledge of frontend end technologies such as HTML/CSS
• Experience developing with responsive applications
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools like Webpack or Create React App
• Familiarity with Git

Designation - SDE II / III (3D team)

About Livspace

Livspace is India’s trusted interior design and renovation platform that connects interior designers, homeowners and vendors. For homeowners, Livspace is their one-stop destination for all things interiors. For interior designers and vendors, we’ve streamlined their workflow from design all the way to delivery through powerful and innovative technology.

We’re currently in nine Indian metro areas. We’ve made over 20,000 customers happy by delivering their dream homes to them. With over 3,500 interior designers on board, we’re the largest design community India has seen. We employ over 2000 passionate individuals who continue to grow and be a part of this exciting journey.

If you value autonomy, enjoy challenges, believe in getting things done and can work with minimal supervision, come join us.

Skills required (Must haves):

• Should have worked on Javascript for minimum 2 years. Frontend(Preferred) / Backend
• Should have knowledge of Web development
• Should have good logical thinking and able to code using best practices
• Should have knowledge of Angular JS or any MVC framework

Good to Have (Plus Points):

• Some knowledge of Python/java
• Some knowledge on Database (MySQL)
• Some knowledge of Three.js & 3D rendering tools in web-like blender, 3dsmax etc.
• Some knowledge of Geometry/mathematics knowledge
• Some functional knowledge of CSS Styling, though we are not looking for UI developer

What you will be working on:

• Active development of web based 3D Design tool which is used be interior designers to create awesome designs
• Creation of builder tool which helps in creating dynamic products (variable dimensions and finished) run time
• Development of rule engine which take care of ever growing product & design rules