About zeotap India Pvt Ltd
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Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more
heads to solve complex business problems
- Develop statistical, and machine learning-based models/pipelines/methods to improve business
processes and engagements
- Conduct sophisticated data mining analyses of large volumes of data and build data science
models, as required, as part of the credit and risk underwriting solutions; customer engagement and
retention; new business initiatives; business process improvements
- Translate data mining results into a clear business-focused deliverable for decisionmakers
- Working with Application Developers on integrating machine learning algorithms and data mining
models into operational systems so it could lead to automation, productivity increase, and time
savings
- Provide the technical direction required to resolve complex issues to ensure the on-time delivery of
solutions that meet the business team’s expectations. May need to develop new methods to apply
to situations
- Knowledge of how to leverage statistical models in algorithms is a must
- Experience in multivariate analysis; identifying how several parameters can affect
retention/behaviour of the customer and identifying actions at different points of the customer lifecycle
Extensive experience coding in Python and having mentored teams to learn the same
- Great understanding of the data science landscape and what tools to leverage for different
problems
- A great structured thinker that could bring structure to any data science problem quickly
- Ability to visualize data stories and adept in data visualization tools and present insights as cohesive
stories to senior leadership
- Excellent capability to organize large data sets collected from many sources (web APIs and internal
databases) to get actionable insights
- Initiate data science programs in the team and collaborate across other data science teams to build
a knowledge database
Summary/Objective:
We are looking for high performing developers who will get to develop an awesome product which the end user must love and trust. You will be responsible for building, scaling and maintaining the multiple modules, encompassing - external integration, API management, building business and operation processes, designing and defining micro services, designing multi-input/output state machines. You will work closely with business, product and UI teams and build products that would maximise business impact and customer delight. We are looking for people who love to challenge and contribute to new way of thinking. We value entrepreneurship skills, rolling up sleeves, resolving issues and raising up the bar. We love people who are excellent with delivery and execution and have a design thinking approach. You should be comfortable learning in a fast-paced environment and applying it at work. A quick overview of our stack:Python, MySQL, NoSQL, Memcache, Bigquery Microservices Responsibilities
• Write clear and effective API documentation.
• Write codes to integrate applications being used by various stakeholders
• Write and review test cases to QA pass your own code.
• Write/review test cases for code and process coverage
• Review code for both oneself and team members
• Reviewing designs, code, and processes from a system security standpoint
• Defining and building micro-services
• Building systems with positive business impact
• Tracking module health, usage, behaviour tracking, measure and improve code and processes Requirements
• An engineer with at least 1-7 years of working experience in web services, preferably in Python
• Must have penchant for good API design.
• Must be a Stickler for good clear and secure coding
• Must have built and released APIs in production
• Experience in working with RDBMS and No SQL databases
• Must have designed thoughtful, extensible data models
• Knowledge of identifying, defining and building micro-services
• Working knowledge of GCS, AWS, Azure or any other cloud provider
• Aggressive problem diagnosis and creative problem-solving skills
• Communication skills, to speak to developers across the world. Good To Have
• Focus on constant improvement of developer experience
• Building or Working knowledge of CI/CD
• Basic know-how of front-end technologies like AngularJS/React
• Have worked on additional languages like Javascript/Ruby
Thanks
• Experience using RESTful APIs
• Experience with Project Management Agile methodologies (Jira) in the development
life cycle is highly preferred
• 3 years of experience with Javascript, Angular2+ (specifically Angular 6, 7, 8, or 9 is
ideal), application architecture, Unit testing
• Expert knowledge of web technologies (HTML/CSS)
• Expertise in jQuery
• Knowledge of Best practices in writing quality code
• Knowledge of CI/CD (Bitbucket, Git, Gitlab)
• Knowledge of Vercel quality code tool
• Knowledge in leading a qualified, talented developer team
• Strong knowledge of W3C standards
• Ability to write high- performance, reusable code for UI components.
• Can implement complex enhancements with little assistance
• Can work in occasional high-pressure situations with tight deadlines
• High personal code development standards (peer testing, unit testing,
documentation, etc.)
• Self- starter, start-up experience is a plus. Ability to work in an extremely dynamic
and fast placed environment
• Strong written and verbal communication skills
Job responsibilities:
- Design and develop high-volume, low-latency applications for mission-critical systems, delivering high availability and performance
- Contribute in all phases of the development lifecycle: concept, design, build, deploy, test, release to app stores, and support.
- Diagnose performance issues, fix bugs (including crashes and ANRs) to increase the functionality of the application
- Write well-designed, testable, efficient code
- Ensure designs are in compliance with specifications
- Prepare and produce releases of software components
- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
- Collaborate with team members (product managers, developers, designers) to brainstorm about new features and functionalities.
Desired Profile:
- Knowledge and experience in Flutter Framework and DART programming
- Hands-on experience in using RESTful APIs
- Hands-on experience in designing and developing micro-services architecture and containers
- Object-oriented analysis, UML, and design using common design patterns.
- Hands-on experience in the development IDE Android Studio, Android SDK, Firebase Test Lab
- Experience with offline storage, threading, and performance tuning
- Familiarity with push notifications
- Familiarity with IOS integration with Flutter
- Experience using GitHub or a similar environment
- Experience with Agile development is a plus
- Experience with Material Design and Android UI design principles, patterns, and best practices
- Good knowledge of adding third-party libraries
- Ability to understand business requirements and translate them into technical requirements
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
- A track record of delivering successful complex consumer product apps (finance apps, e-commerce apps)
- Critical thinker
- Knoweldge on Adobe XD/ Figma/ Sketch
- knowledge on GetX will be plus
Key Responsibilities
- Primarily responsible for the design, development and testing of LTE features for small cell system being developed by Mavenir
- Software development (code & test) of their modules with no supervision. Ability to do high level design and review low-level design/code.
- Accurate estimation of their work.
- Participate in architecture discussions.
- Adherence to development process and quality metrics.
Job Requirements
- Good understanding of 5G, LTE and/or UMTS standards.
- Knowledge of 3GPP NR, EUTRAN procedures.
- Knowledge on any of the protocols like RRC, MAC, RLC, LTE/NR L3/L2 protocol stacks.
- Knowledge of RRM, Tr069 interface, NETCONF, YANG.
- Experience of developing UNIX/Linux applications.
- Excellent knowledge of C, data structures and operating systems.
- Knowledge of Network virtualisation concepts will be a plus.
- Experience of any of the following would also be an advantage: IP Networks and Protocols, SCTP, MTP3, M3UA, SS7, SCCP, HNBAP, RUA, RANAP, S1AP, GTP
- Good knowledge of any of version control system like SVN, MKS, clearcase.
- Good team player with knowledge of Agile methodology will be a plus
Proper user information authentication Develop responsive web-based UI Non-Technical: Constant interaction with other developer teams and design teams to discuss UI ideas A thorough review of applications needs and interfacing elements.
Follow proper documentation for changes in application and further updates ReactJS Developer Skills
Technical Skills: React JS Version 16 or above , Strong proficiency in JavaScript, object model, DOM manipulation and event handlers, data structures, algorithms, JSX. Complete understanding of ReactJS and its main fundamentals like JSX, Virtual DOM, component lifecycle, etc.
Preceding experience with ReactJS workflows like Flux, Redux, Create React App, data structure libraries Understanding of RESTful APIs/GraphQL, HTML/CSS, ES6 (variables and scoping, array methods), DevOps, performance testing frameworks Preferred degree in Computer Science, Information Technology or similar Soft Skills: Competence to translate business needs into technical requirements Open-minded team player, willing to accept feedback and offer suggestions.
AutoScheduler is looking for a remote Front-End Full-Stack Developer to join our talented team. The ideal candidate is a self-starter who is interested in constant learning. We want this person to join our dynamic team as we take an established software and re-develop it from scratch as a part of a new start up.
We are looking for a Front-End developer responsible for rebuilding the back-end and front-end components of the AutoScheduler user interface. Your primary responsibilities will be to design and develop these applications and services, and to coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, robust design, and quality product is essential.
YOUR ROLE SPECIFICATIONS
Areas of responsibility include but not limited to:
- Create and execute a strategy and roadmap to migrate to Dynamics 365 for all business units.
- Lead and support Trade & Logistics and Manufacturing process areas in MS Dynamics AX2012, across business units in 9+ countries.
- Interact with and manage key stakeholders in Supply Chain, Manufacturing and Sales functions to ensure seamless business execution and drive enhanced value from ERP and related IT solutions through process standardization and integration.
- Responsible for managing the MS Dynamics AX upgrades, enhancements, new functionalities, business case development and performance measurement as needed by the businesses from time-to-time.
- Evaluate and drive adoption of new technologies (like Bar Code based Inventory Management, Warehouse Management Systems, EDI interfaces with customers and 3PL partners, etc.) in Supply Chain and Manufacturing processes
- Evaluate and recommend business process improvement solutions using industry best practices.
- Manage Application Management Support (through a team from our IT Partner) for T&L and Manufacturing processes of MS Dynamics AX2012 currently and Dynamics 365 subsequently, ensuring adherence to agreed SLAs.
- Drive implementation and adoption of business analytics and KPIs using solutions like Data warehouse and Qlikview.
Create and lead the design engagement with UX Strategy, Conceptualization, User Journeys,
Information Architecture, Prototyping & Visual Designs for large-scale solutions along with the
ability to drive conversations with the skate-holders.
Identify opportunities to create business value and improve the user experience, based on user
research, organize opportunities into visually compelling matrices.
Identify strategic opportunities for competitive advantage based on findings. Understand the
target audience deeply, develop user profiles, conduct task analysis, create user scenarios, and
navigate smoothly through ambiguity.
Lead development of personas/segmentations based on research findings, integrate personas/
segmentations with related deliverables such as opportunity maps
Facilitate user scenario planning sessions/design thinking workshops with internal teams & clients
Estimate, plan, and lead tracks of creative work/projects in the development of a quality solution
track progress according to the plan created for the project (e.g., conduct design reviews and
creative status meetings as needed)
Collaborate closely with the engineering team and make sure designs are implemented to meet
Moonraft’s quality standards.
Lead participatory design/user testing sessions, present findings & recommendations to crossfunctional teams and client stakeholders, and manage operational level client meetings.
Inspire, mentor and support the members of the design team