Senior Salesforce Developer

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi

Job Description:

Ticket Management

• Log all IT service requests/incidents raised by users through phone, email, or in-person.
• Assign tickets to the relevant IT engineer based on the nature of the issue and engineer availability.
• Ensure timely acknowledgment of tickets logged in the Helpdesk system (ManageEngine ServiceDesk Plus or equivalent).
• Follow up with the concerned engineer for updates and resolution timelines.
• Provide regular status updates to end-users and ensure ticket closure confirmation.

2       Escalation Handling

• Proactively escalate delayed or unresolved tickets to the appropriate senior IT team members or as per escalation matrix.
• Track the ticket lifecycle to ensure SLA adherence.

3       Asset Management

• Maintain and update the IT Asset Register regularly.
• Coordinate with the team for asset issuance, movement, and return (laptops, desktops, printers, accessories, etc.).
• Ensure tagging and documentation of all IT assets in coordination with the IT Infrastructure Team.

4       Reporting & Documentation

o Generate daily, weekly, and monthly reports on ticket statistics, open issues, SLA breaches, etc.

o Maintain proper documentation of asset movements, handover forms, incident reports, etc.

5       Communication & Coordination

o Act as a central communication point for all IT-related queries and complaints.

o Communicate with vendors (if required) for updates on external support tickets.

o Maintain professional and courteous behaviors while interacting with users at all levels.

PinnacleWorks has an urgent opening for a Senior Laravel Developer having a rich experience in web development & strong knowledge of Object-Oriented Programming & Database concepts. You will be responsible for building high-performing, scalable,enterprise-grade applications.

What will you do?

• Build high-quality web applications from scratch using Laravel.
• Troubleshooting issues in the implementation and debug builds.
• Design, build and maintain efficient, reusable, and reliable code to ensure the applications' best possible performance, quality, and responsiveness.
• Contribute in all phases of the development lifecycle.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Prepare and maintain all applications utilizing standard development tools.
• Keep abreast of new trends and best practices in web development.
• Learn new Software/frameworks/ languages/ technology with ease.
• Finalizing back-end features and testing web applications.
• Refactor, optimize and improve the existing codebase for maintenance and scale.
• Solve complex performance problems and architectural challenges.
• Will be incharge of a small team of Developers.
• Will take ownership of one or more modules of a platform.

Skills Required

• Excellent working knowledge of PHP-based MVC framework Laravel
• Excellent knowledge of PHP, HTML, CSS & Javascript and understanding of Database concepts & working knowledge of MySQL
• Prior Experience of managing/handling a small team of developers would be an added advantage.
• Understanding the fully synchronous behavior of PHP
• Understanding of MVC design patterns
• A clear understanding of RESTful API development standards
• Passion for best design and coding practices and a desire to develop new bold ideas.
• Understanding fundamental design principles behind a scalable application
• Creating database schemas that represent and support business processes
• Proficient understanding of code versioning tools, such as Git
• Excellent problem-solving skills
• Understanding managing Linux servers & AWS/GCP
• Hands-on experience with Redis

• 2+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

• Assisting and coordinating with operations team
• supporting administrative staff
• conducting marketing research
• documentation and reporting to the operations department
• preparing reports on competitor product analysis
• ensuring if everything is working in a perfect manner
• using technology to keep the company updated behind the curtains
• Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
• Responsible for rendering useful administrative support to other members of the customer care team.
• Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
• Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
• Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
• Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.

• Assess automation opportunities from a technical perspective and provide document solutions in the form of SDD
• Perform detailed estimations towards the finalized scope
• Design, develop, and test automation workflows
• Prepare solution presentation documents, present the solution and implementation plan to the CoE teams and project stakeholders
• Understand client’s business requirements and clearly document them in order for RPA developers to deploy the automation projects in an optimal manner
• Deploy RPA components including bots, robots, development tools, code repositories, and logging tools
• Create process and end-user documentation
• Collaborate with other development team members and guide junior developers to ensure proper implementation and integration of the solutions
• Perform peer review of developed components and test cases
• Support deployments or troubleshoot production issues; flexible to work in shifts when the demand arises
• Should be able to report project status to the stakeholders.

Skills Required

• UiPath
• UiPath Orchestrator
• Sound Knowledge of Microsoft VB, Excel, Macros
• Microsoft Visio, Freemind or equivalent tool
• Documentation and presentation using Microsoft Word and Powerpoint
• Understanding of CSS, HTML
• Experience in automating SAP flows in UiPath
• Excellent communication and presentation skills
• Template development in ABBYY OCR tool and integration if the solution in UiPath
• Knowledge of processes in the Manufacturing/Automotive domain
• Certified Advanced RPA Developer (UiARD)
• Knowledge of other RPA tools