Senior Salesforce Developer

Responsibilities
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs

Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills

Appitsimple is an all-remote organization with a team of 150+ members. With over 300 customers of SoftwareSuggest and 2000+ customers of CallHippo, AppItSimple has a dominant presence over the globe.

URL: https://appitsimple.com/about" target="_blank">https://appitsimple.com/about

 

 

Check: SoftwareSuggest: https://www.softwaresuggest.com/" target="_blank">https://www.softwaresuggest.com/

 

Established in 2014, SoftwareSuggest helps discover top Business Software & Service Providers. It just so happens to be the largest privately-held platform of its kind in India and the fastest-growing one.

Here, at Software Suggest, we list, review, compare and provide free consultations for business software and services. Our goal is to match your business needs with the right software.

-Monthly traffic of over 300000 unique visitors

-12794 software listed across 425 categories

-357,551 businesses (and counting!) have used Software Suggest to find the perfect software for their exact requirements.

 

Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.

 

Experience- 1 year

Please note- Male Candidates required 

 

Job Description:-

 

• Manage the overall accounting and bookkeeping for the organization including accounts payable and receivable, inventory and capital assets, banking, and payroll functions
  
  
• Work closely with the Director of Finance and Operation to handle revenue for all development initiatives and strategies.
  
  
• Supervised of accounting system and book-keeping of SoftwareSuggest and CallHippo.
  
  
• Ensure that all applicable tax laws are in proper compliance i.e. Service tax, TDS, GST, PTAX, etc.
  
  
• Ensure that system and information are compatible to produce consolidated reports and accounts.
  
  
• Provide administrative assistance, including oversight of facility vendors and contracts, and establishing and managing vendor accounts and relationships.
  
  
• Provide monthly financial reporting and analysis of financial statements, including a statement of activities, fund balance, and sources/uses of funds, to the CFO and, as requested, to the Board of Directors.
  
  
• Ensure that SoftwareSuggets is reconciled on weekly basis - reconciling to bank statements, trade creditors and debtors, dealing with posting errors, etc...
  
  
• Produce a weekly summary of accounts including cash flow and trade creditors.
  
  
• Produce monthly reports of the Balance sheet, Bank Statement, Cash and Fund flow statement, etc...
  
  
• Provide advice on financial matters to the management team.

We are looking for a Backend Developer for our Engineering team.

What You'll Do :

 You will be a part of our backend team working on keeping our REST API and GraphQL API up and running and making sure that our users get the right data at the right time.
 You will have ownership of developing and maintaining our backend services including users, courses, and operations tools that manage our product and logistics.
 You will work on architecting and scaling highly-available RESTful services and back-end systems from scratch.
 This is a position for an experienced Node programmer with at least 2 years under the belt, but you don't have to be a rock star, a ninja, or a superhero to apply.

What You'll Need :

 You will fit well in the backend team if you are passionate about technology and have experience programming in Node. Knowledge of technologies like Cassandra, Elasticsearch, PostgreSQL, REST and JSON will help you get going from day one.
 As an experienced Node developer, you should be intimately familiar with the platform, with
JavaScript, and with the stables of full-stack web development : HTTP, JavaScript, CSS, HTML, SQL.
 It's a bonus if you're broadly familiar with other languages as well- we write some services in Go and have data pipelines written in Python- but your main work will be JavaScript through and through.
 You will be a perfect match with our team if you love collaborating with people from all disciplines to solve complex problems, always want to learn new skills and take ownership of your work.

Technical Skillsets 

1. Asp.Net Core 
2. Microservices
3. An added advantage to a candidate who has familiarity with PostgreSQL / MySQL

Job Responsibilities

• Design, build and maintain software applications.
• Write well-designed, testable, efficient code by using best software development practices.

Eligibility Criteria: 

1. Advanced knowledge of Magento, JavaScript, HTML, PHP, CSS, and MySQL.
2. Coding of the Magento templates.
3. Developing Magento modules in PHP using best practices.
4. Experience with complete eCommerce lifecycle development.
5. Understanding of modern UI/UX trends.
6. Knowledge of Google Tag Manager, SEO, Google Analytics, PPC, and A/B Testing.
7. Integration of Magento to SAP or similar ERP systems

 

Desired Candidate Profile

What you need to have:

 

We're looking for someone having 2-3 years of total work experience with strong managerial and leadership skills. The coordinator will be responsible for the overall direction, coordination, implementation, execution, control and completion of web and mobile development projects, ensuring consistency with company strategy, commitments and goals.

 

**Responsibilities**

• Ensure that all projects are delivered on-time, within the scope and within budget.
• Develop a detailed project plan to monitor and track progress.
• Drive mobile application product vision, strategy, and roadmap
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Supervise the development, bug-fixes and upgrades of web application projects.
• Keep your knowledge and the company’s products up to date with the latest web industry trends.
• Report problems and escalate to management as needed.
• Coordinate with developers to create and maintain a robust framework to support the applications.
• Create and maintain comprehensive project documentation.
• Plan and oversee the preparation and dissemination of project communications.
• Create learning opportunities within the development team through training, conferences, hands-on training and mentorship in projects.
• Oversee recruitment of new team members when required.
• Maintain and develop relationships with existing customers and reach out to potential customers for new business.
• Screen potential business deals by analyzing requirements, financials and market strategies.

 

    **Skills**

• Must have a good professional background in coding.
• Must have knowledge of Web, iOS and Android development technologies.
• Must have strong leadership and team management qualities.
• Must have strong management and organizational skills.
• Must have good analytical and troubleshooting skills with end-users / customers.
• Must have competitive intelligence.
• Must have excellent verbal and written communication skills.
• Must be resourceful, innovative, self-motivated, and confident in high-stress situations.

 

 

Perks and Benefits

The company provided meals, Medical Insurance and other perks.

 

Should have delivered successful end-to-end development to deployment experience on Web applications and Api’sin last 4-12 years

·         Extensive experience with C#, .Net Core, Web API, Oops, Design patterns & principles.

·         Experience in MySQL is a must and added advantage to have knowledge of NOSQL database.

·         Extensive experience in writing rest full API

·         Experience in using version controls such as GIT, Continuous Integration, Continuous Delivery

·         1-2 year of experience in Angular 2/4/5/6/7/8/9/10/11/12, Typescript, JavaScript, and Bootstrap with Restful API’s is a plus

·         Good to have experience in testing and debugging new programs using

This role involves learning of new skills using the functional knowledge and experience on core full stack developments like node.js. Our organization's work will involved working on cross linked techstack and Lot of API integrations. Hence person should have worked on integrations and well versed with API in integrations. Person on the Job will be trained on core blockchain tech stack as we are core blockchain engineering company.

Job Description for Senior SDET    Nineleaps is looking for extraordinary and dynamic Software Development Engineer  in Test to be a part of its team in Bangalore.   Requirements  ● BTech/BE/MCA from good institute.  ● Must have 3-5 years of experience in quality assurance (Manual and  Automation).  ● Draft test artifacts, including test plans and business test scenarios.  ● Ability to triage failures, identify root-cause, and define corrective actions.  ● Ability to adapt quickly to a complex environment and learn new concepts.  ● Ability to write code in one or more programming languages like Java,  Python, Javascript, Ruby, etc. to automate tests for the full solution stack (UI, App Layer, API, batch jobs, etc.)  ● Strong analytical and problem solving skills.  ● Experience in working with open source testing tools like Selenium  WebDriver/Mocha/Jasmine etc.  ● Exposure to CI tools such as Jenkins/GoCD/Travis etc.  ● Good communication skills.  ● Exposure to version control systems such as Git/SVN etc.  ● Takes ownership of end-user quality, usability and appeal.  Good to Have  ● Exposure to BDD frameworks such as  Cucumber/JBehave/SpecFlow/Spinach/Gauge etc.  ● Performance testing using jMeter/Gatling etc.  ● Exposure to mobile testing and mobile automation using Appium/Calabash  etc.