Senior Robotics Engineer – Perception

Job Title : AI/ML Engineer (Python)

Location : Gurgaon

Experience : 5+ Years and 10+ Years

Role Overview :

We are seeking highly skilled AI/ML Engineers with expertise in Python to join our team in Gurgaon. The ideal candidates will have 5+ Years or 10+ Years of experience in building and deploying AI/ML models, developing scalable solutions, and contributing to cutting-edge machine learning projects.

Key Responsibilities :

• Design, develop, and deploy robust AI/ML models and algorithms to solve real-world problems.
• Collaborate with cross-functional teams to integrate machine learning solutions into production environments.
• Implement data preprocessing, feature engineering, and model optimization techniques.
• Work with large datasets to derive insights and develop predictive models.
• Write clean, efficient, and well-documented Python code.
• Evaluate model performance and fine-tune algorithms for better accuracy and efficiency.
• Research and implement new machine learning methods and technologies.
• Develop and maintain automated pipelines for training, testing, and deploying models.
• Mentor junior engineers (for 10+ Years of experience candidates).

Key Requirements :

Educational Qualification : Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or a related field.

Experience :

• For 5+ Years : Proven expertise in AI/ML development with hands-on project experience.
• For 10+ Years : Advanced expertise in AI/ML with a track record of leading complex projects and mentoring teams.

Technical Skills :

• Strong programming skills in Python.
• Expertise in machine learning frameworks like TensorFlow, PyTorch, or Scikit-learn.
• Proficiency in data processing tools such as Pandas and NumPy.
• Experience with cloud platforms (AWS, Azure, or GCP) for deploying models.
• Knowledge of NLP, computer vision, or deep learning techniques is a plus.
• Familiarity with big data tools (e.g., Spark, Hadoop) is advantageous.

Soft Skills :

• Strong analytical and problem-solving abilities.
• Excellent communication and team collaboration skills.
• Ability to adapt to a fast-paced and dynamic environment.

Preferred Qualifications :

• Hands-on experience with MLOps tools and workflows.
• Familiarity with version control systems like Git.
• Exposure to end-to-end product lifecycle from ideation to deployment.

Benefits :

• Competitive salary and performance-based incentives.
• Opportunity to work on cutting-edge AI/ML projects.
• Collaborative and innovative work environment.
• Continuous learning and upskilling opportunities.

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

• Expertise Area – CMS is must
• Preference – Prior SBIC working experience

Role : Head – Key accounts and strategic partnerships ( Unified Comm )

Qualification : Btech desirable with additional Business Diploma / Degree

Function – Drive both Wholesale & Enterprise VOIP Business Revenues on national and Global phase,

                    VOIP Business includes Outbound VOIP ( Traffic of Call Centre , CLI , NCLI ) and Inbound VOIP ( DID’s , Two Way DID’s , Toll Free No’s , VMN’s etc )

                    Should have handled min of a Annual Million USD Revenue business Portfolio

                    Enterprise VOIP SIP Trunks and SIP Trunk Solutions

                    Unified Comm Solutions Like MS Teams Direct Routing Services or others

                    SMS Services exposure with A2P ( Application to Person ) SMS

                    NOC support co-ordination Understanding

Skills – Should be having Solution sale bent of mind to enhance penetration in Enterprises/ SME’s and creating Value .

Characteristics – Should be a Self Motivated Individual willing to excel in his career

Roles and Responsibilities

We are looking for a qualified Performance Marketing Lead to take the lead in developing successful, long-term digital marketing strategies for our company.

As a Digital Marketing Lead, you should have in-depth marketing experience and a passion for digital technologies. You will work closely with different teams to ensure consistency through all digital marketing channels. You should also provide forward-thinking ideas to build and maintain a strong company web presence.

Ultimately, you should be able to drive all digital marketing efforts to achieve our business objectives.

We need a spearhead who can:

Performance Marketing

• Continuously iterate and design A/B tests around different creatives, audiences and/or bidding strategies;

• Manage, review, and perform daily account responsibilities associated with different paid advertising platforms,

• Planning and control of the digital performance marketing budget and spend by allocating budgets to different channels;

• Work with campaign teams to plan successful campaigns focusing on audience, product and placements to drive volume and efficiency thresholds;

• Using A/B testing to optimize digital marketing performance;

• Developing and implementing comprehensive digital marketing programs in line with brand plans and business priorities;

• Reviewing and optimizing the design and content of all online assets including the company website and social media pages;

• Working with other stakeholders to optimize the conversion funnel for specific traffic sources, campaigns, user segments etc;

• Working with content marketing and design teams to create suitable content for each stage of a customers digital journey & overseeing multi channel content strategies.

• Analyze weekly and monthly reports from multiple ad channels, Google Analytics, and MMP to drive insights and opportunities along with working knowledge & tracking of analytics tools (GTM & GA)

• Developing and managing digital prospecting and remarketing campaigns

• Ensuring successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels

• Identifying and testing new channels to continue to meet or exceed established critical metrics

• Working closely with the management to share funnel conversion improvement ideas, feedback & present results

• Managing Digital Marketing Team.

• Knowledge around fraud & its prevention across web & app.

Organic Growth

• Proficiency with all major social media platforms (e.g: FB, Insta, Twitter etc)

• Test ads across devices to ensure the best branding and user experience

• Test ad messaging across segments and report on engagement

• Optimize organic social posts for content and messaging

• Optimize website content, landing pages, and paid search copy.

• Monitor and respond to customer comments on social posts

• Work with internal stakeholders to promote announcements

• Campaign management, measurement, optimization.

• Dive deep into reporting which includes but not limited to bids, device, audience segments, geo and demo targets, and creative, etc

• Maintain digital dashboard of several different accounts

• Strategizing and Maintaining Brand Consistency across social media platforms via tone, voice, and terminology.

• Manage community engagement, growth, and optimization

• Creating compelling social media content, collaborations and campaigns in order to grow Shiprocket's digital community, engage new audiences and sustain existing followers

• Interacting with new and existing audiences online and deepening engagement across all Shiprocket's social media platforms

• Draft social media content for Shiprocket and post it on platforms

• Scan and monitor digital and social media sites and hashtags, identify opportunities for Shiprocket on digital platforms

• Provide live coverage of events including by taking pictures and short videos and drafting messages for Shiprocket social media channels

• Monitor Shiprocket & social media channels, engage with community members and flag reputational risks or communication opportunities to Management

• Support efforts to ensure social media presence and branding are consistent and cohesive across all platforms

• Identify strategic opportunities for content and digital partnerships to enhance Shiprocket & social media reach and engagement

Desired Candidate Profile

• Minimum 6+years in Healthcare sales in TPA’s & brokers & has a network of corporates
• Experience in concept selling
• Excellent sales skills, preparing presentations, proposals etc.,  
• Strong team player and negotiation skills       
• Strong communication and presentation skills
• Preferred from Insurance/ Insurance Brokers or TPA or Corporate Health benefits portfolio