Cyber Security Analyst

Job Title: Customer Success Associate (International Process)

Location: Gurugram, Haryana

Work Mode: Work from Office

About the Role:

We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.

As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.

Key Requirements:

• Excellent English communication skills (C1 level – mandatory)
• Education: Graduates and Undergraduates both are eligible
• Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
• Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
• 5 Days Working with 2 rotational week-offs
• Rotational Shifts (24/7 environment)
• Two-way cab facility available (for hiring zone only)

Roles & Responsibilities:

• Handle inbound and outbound calls, chats, or emails from international customers.
• Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
• Analyze customer issues and ensure first-contact resolution wherever possible.
• Escalate unresolved or complex issues to higher support tiers when necessary.
• Maintain detailed and accurate documentation of all customer interactions.
• Ensure adherence to process guidelines, SLAs, and quality parameters.
• Collaborate with internal teams to improve overall customer experience.
• Stay updated on product knowledge, policies, and procedures.
• Demonstrate a positive attitude and maintain professionalism under pressure.

Why Join Us:

• Competitive salary with performance-based growth opportunities
• Exposure to global customer experience standards
• Supportive work culture with professional development programs

JD for Sales and Marketing: 

Build and maintain strong relationships with architects, consultants, contractors, and developers.

Prepare and deliver technical presentations

Conduct market research to identify trends, competitor activities, and emerging technologies.

Represent the company at trade shows, exhibitions, and industry networking events.

🛠️ Skills & Competencies

Strong knowledge of facade systems, materials (glass, aluminum, stone, composites), and Building material.

Excellent communication, presentation skills.

MBA in marketing/BBA

For Fresher training will be given .

Key Responsibilities:

Project Planning & Coordination:

• Develop detailed project plans for product procurement and delivery of material to jobsite.

• Coordinate with internal teams (design, procurement, logistics, finance, etc.) and external vendors.

• Oversee multiple supply chain projects simultaneously, ensuring timelines and budgets are met.

Client & Stakeholder Communication:

• Serve as the main point of contact for hospitality clients throughout the project lifecycle.

• Provide regular updates to stakeholders on progress, risks, and milestones.

Vendor & Supplier Management:

• Collaborate with approved vendors to ensure timely production and quality compliance.

• Evaluate supplier performance and support procurement team in sourcing decisions.

Logistics & Delivery:

• Manage the scheduling of shipments and delivery to hotels, resorts, or restaurant properties.

• Monitor and resolve any issues related to shipping, customs clearance, or last-mile delivery.

Quality Control & Compliance:

• Ensure products meet required quality and brand standards.

• Adhere to safety, sustainability, and compliance regulations relevant to hospitality supply.

Budget Management:

• Track project costs and variances against budget forecasts.

• Support cost-saving initiatives and report financials as required.

Issuing Sales Orders and Purchase Orders:

• Coordinate with vendors and internal stakeholders to facilitate the issuance of sales orders and purchase orders for materials and services.

• Raising payment timely payment request.

Excel Skills:

• Utilize advanced Excel skills to manage project data, track expenses, and generate reports for analysis.

• Prepare and share expediting reports and project related reports and share with the stake holders.

Bid Revisions:

• Coordinate bid revisions with vendors and internal stakeholders to ensure alignment with project requirements and budget constraints.

• Prepare Change Orders and creating budget for same.

Project Documentation & Close Out Report

• Maintain comprehensive documentation of project activities, including contracts, purchase orders, and correspondence with vendors.

• Prepare project close out reports.

Qualifications:

• Bachelor's degree in architecture, civil engineering, construction management, or a related field.

• 3–5+ years of project management experience in hospitality, supply chain, procurement or site execution works in commercial or residential projects.

• PMP certification or equivalent is a plus.

• Knowledge of FF&E, OS&E, or hospitality procurement preferred.

Skills & Competencies:

• Strong organizational and time management skills.

• Proficiency in project management tools (e.g., MS Project, Monday.com, Asana).

• Excellent communication and negotiation skills.

• Analytical and problem-solving abilities.

• Ability to manage multiple projects under tight deadlines.

Requirements:

1. Background in Civil/Architecture/Interior Design: Bachelor’s degree or equivalent experience in a relevant field.

2. Excellent Communication Skills: Strong verbal and written communication skills in English, with the ability to interact effectively with internal teams and external vendors.

3. Interiors Experience: Previous experience in interior design projects, with a solid understanding of materials, finishes, and construction processes.

4. Estimation Experience: Proficiency in project estimation techniques, with the ability to accurately forecast costs and timelines.

5. Excel Skills: Advanced proficiency in Microsoft Excel, including functions, formulas, and data analysis tools.

6. Vendor Management: Demonstrated experience in coordinating with vendors, negotiating contracts, and resolving issues in a timely manner.

Roles and Responsibilities 

• Actively prospect and acquire new clients through various sales and marketing techniques, including cold calling, networking, and referrals. 
• Build and maintain strong relationships with clients to understand their trading needs and provide tailored investment solutions. 
• Execute trades on behalf of clients and ensure timely and accurate order execution. 
• Stay updated on market trends, economic indicators, and geopolitical events to provide clients with informed trading recommendations. 
• Collaborate with the research and analysis team to develop market insights and trading strategies. 
• Provide exceptional customer service and support to clients throughout the trading process. 
• Meet and exceed sales targets and performance metrics. 

Desired Candidate Profile 

• Bachelor's degree in Finance, Business, Economics, or related field.
• Proven track record of success in client acquisition and sales within the financial services industry, prefer FX trading.
• Strong understanding of financial markets, trading instruments, and risk management principles.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to thrive in a fast-paced, competitive environment.

Perks and Benefits 

•  Desired Incentives. 
•  Overseas Trip by Company. 
•  Monthly Contest & Trophies. 
•  Quarterly and Annual Rewards and Recognition. 

Company Name: TechWize (A Business unit of Mangalam Information Technologies Pvt Ltd.)

Our Accreditations -

• 25 years of industry presence
• Salesforce Partner
• ISO 27001:2019 certified
• Great Place to Work certified
• HIPAA Compliant
• SOC2 Compliant
• NASSCOM Member

Our EVP (Employee Value proposition)

• We are a Great place to work certified company.
• 30 Earned Leaves during calendar Year
• Career progression and continuous Learning & Development (Technical, Soft skills, Communication, Leadership)
• Performance bonus & Loyalty Bonus Benefits
• 5 Days working
• Rewards and Recognition programs
• Standard Salary as per market norms
• Equal career opportunities, No discrimination
• Magnificent & Dynamic Culture
• Festival celebrations & fun events

Explore more : https://techwize.com/, https://mangalaminfotech.com/

Position: BDE / Sr. BDE

Job location: Ahmedabad

Experience: 1-5 Years

Job Description:

We are looking for Passionate, Ambitious and Result Oriented Business Developments Professionals. They should be self-driven, Result oriented having ‘Founders Mentality’. We are strengthening Business Development team for IT Services which is focused on CRM i.e. Salesforce, Zoho, HubSpot, etc., Web development and other IT development work for the global clients. Candidate should have insight of IT outsourcing business for the overseas B2B and B2C clients in one or more technologies.

• Ability to develop good relationships with current and potential clients
• Excellent leadership and communication skills
• Experience in project management and/or sales
• Knowledge of productivity tools and software
• High attention to detail and a focus on fact-based decision making

Responsibilities:

• Researching organizations and individuals to identify new leads and potential new markets
• Use tools like LinkedIn Sales Navigator and other Data Mining techniques
• Build and nurture contacts with potential clients
• Communicate with the potential leads through calls, emails, LinkedIn and other media
• Support in writing new business proposals and basic content writing required for marketing material and website enhancement
• Write relevant post in LinkedIn, blogs, company websites which draws the attention of the clients
• Maintain knowledge of all product and service offerings of the company
• Arrange meetings for senior management with prospective clients
• Bidding through portals like Upwork, Freelancer, PPH, etc.
• Participate in the client calls with Solution team during client’s time zone
• Creating sales collateral, proposals and marketing material
• Ability to understand IT technologies, requirement gathering & interacting with IT development team for the execution

Designation : Java developer

Experience : 6yrs

Must have skills

6 to 8 years

Java, JEE, Spring Boot, Microservices, REST

Good knowledge of data structures and algorithm concepts

• You will design and develop large scale distributed services.
• You will analyze and improve the efficiency, scalability, stability, and security of the platform as a whole.
• You will act as the primary owner of one or more components while driving innovation in your area of ownership.
• You will proactively research & evaluate new tools, technologies, and techniques to improve the value of the system.
• You will work with engineering leadership in solving and architecting solutions for challenging or complex development issues.
• You will work independently and handle dependencies with very minimal oversight.
• You will take initiatives in developing and maintaining integrations of best practices within the back-end.
• You will help identify systemic issues, performance bottlenecks and work on design/architect improvements.

• You have 2+ years of experience in product software development.
• You have designed and scaled up the system.
• You have a strong understanding of Data Structures and Algorithms.
• You are an incessant problem solver and tougher the problem gets, more fun you have.
• You have strong command in any one or more of the following languages: Python.
• You understand the business impact of your decisions.

Senior PHP Laravel Developer

Position: Senior PHP Laravel Developer
Experience Required: up to 3 years
Positions: 03

About us:

Saakh is building a social networking platform for businesses who sell on credit in order to solve for their payment collection challenges faced by every seller on a day to day basis. Our vision is to make payments collections timely and automatic for these businesses. Saakh is building a community of trustable businesses. We are building an eco-system where a business who has cheated once can never cheat again.  

Job description

You will be responsible for handling entire back-end infrastructure of Saakh. You will work closely with founder and CTO to discuss the strategy and to implement the said aforesaid within the deadlines. Saakh is a fast-moving start-up who is at the early stages, timely execution is of paramount importance.

Job responsibilities

• Build innovative, state-of-the-art applications.
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications.
• Prepare and maintain all applications utilizing standard development tools.
• Utilize backend data services and contribute to increasing existing data services API.
• Lead the entire web application development life cycle right from concept stage to delivery and

post launch support.

• Convey effectively with all task progress, evaluations, suggestions, schedules along with

technical and process issues.

• Document the development process, architecture, and standard components.
• Coordinates with co-developers and keeps project managers well informed of the status of

development effort and serves as liaison between development staff and project manager.

• Keep abreast of new trends and best practices in web development.

Desired profile

• Previous working experience as a Laravel developer for 4+ years.
• BS/MS degree in Computer Science, Engineering, IT or similar relevant field.
• In depth knowledge of object-Oriented PHP and Laravel PHP Framework.
• MySQL profiling and query optimization.
• Creative and efficient problem solver.
• Excellent command on Core PHP and MySQL using MVC Architecture.
• Excellent skills in PHP/Javascript.
• Knowledge of At least one CMS (WordPress, Magento or Drupal)
• Excellent of Laravel framework.
• Strong object-oriented programming skills.
• General knowledge of both front-end and back-end web development from a consumer.
• Perspective Knowledge of eCommerce integration.
• Should know about child theme and its structure.
• Should know about creating plugins for theme customization
• It is must to have a high sense of integrity.

Are you one of us?

We welcome you to Saakh’s family.

This person MUST have: 

- BE Computer Science, MCA or equivalent 

- Extreme CSS skills 

- Experience with ReactJS or NextJS is a MUST 

- Strong communication skills 

- A strong passion for writing simple, clean and efficient code. 

- Sound knowledge of clean code, no unused code, optimized code and more. - Always starting with a document and then implementing in a systematic and organized manner 

- Past experience as a frontend developer building modern JavaScript-based web applications - Excellent verbal and written communication, teamwork, decision making and influencing skills. 

Experience: 

- Min 3 year experience 

- Not more than 15 year experience. 

- Startup experience is a must. 

Location 

- Remotely, anywhere in India

Timings: 

- 40 hours a week but with 4 hours a day overlapping with client timezone. Typically clients are in California PST Timezone. 

Position: 

- Full time/Direct 

- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc. 

- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.