Senior QA Engineer

Location: Indore

Position: BDE (Fresher) – Online Bidder

Experience: Fresher / 0–1 Year

Type: Full-Time

🎯 Role Overview

We are looking for enthusiastic and result-driven individuals for the role of Business Development Executive (Online Bidder) who can generate leads, interact with clients, and contribute to business growth through online platforms.

✅ Key Responsibilities

• Generate leads through platforms like Upwork, Freelancer, Fiverr, LinkedIn
• Bid on projects and communicate with international clients
• Understand client requirements and share proposals
• Maintain client relationships and follow-ups
• Coordinate with technical team for project discussions
• Achieve monthly targets and business goals

🎯 Requirements

✔ Fluent communication skills (written & verbal)

✔ Basic understanding of IT services (Web/App Development preferred)

✔ Good convincing and negotiation skills

✔ Ability to handle client communication

✔ Self-motivated and target-oriented

✔ Immediate joiners preferred

💡 Preferred Skills

✔ Knowledge of bidding platforms (Upwork, Freelancer, etc.)

✔ Basic knowledge of sales or business development

✔ Confidence in handling international clients

🎓 Eligibility

• Any Graduate / MBA (Marketing preferred)
• Freshers can apply

🎁 Perks & Benefits

• Hands-on experience in international client handling
• Growth opportunities in sales & business development
• Performance-based incentives
• Learning & development environment

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

We are seeking a highly skilled Senior WordPress / PHP Developer with 6–8 years of experience in creating scalable, secure, and high quality web applications. The candidate will be responsible for developing and maintaining PHP/Laravel applications, customizing WordPress plugins and themes, building -APIs and executing database migrations.

Required Skills:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Excellent written and verbal communication skills.
• 6–8 years of handson- experience in PHP and Laravel development
• Strong expertise in WordPress development, including custom themes, custom plugins, hooks, filters, shortcodes, and Gutenberg blocks
• Solid understanding of MVC architecture, middleware, queues, jobs, and events
• Experience in building and integrating RESTful APIs
• Strong knowledge of HTML5, CSS3, JavaScript, jQuery
• Experience with database systems: MySQL/MariaDB, SQL Server
• Skilled in writing optimized SQL queries, stored procedures, triggers, and performing database migrations
•  Experience with authentication methods like OAuth, JWT, and tokenbased- auth
•  Good understanding of application performance optimization, caching, and security practices
• Familiarity with version control systems (Git)
• Experience in integrating external systems (e.g., Miniorange, Salesforce)

Preferred Skills:

• Experience working with Salesforce, or any other comparable ticketing system
• Experience in insurance/consumer benefits/file processing (EDI).

Minimum requirements

5+ years of industry software engineering experience (does not include internships nor includes co-ops)

Strong coding skills in any programming language (we understand new languages can be learned on the job so our interview process is language agnostic)

Strong collaboration skills, can work across workstreams within your team and contribute to your peers’ success

Have the ability to thrive on a high level of autonomy, responsibility, and think of yourself as entrepreneurial

Interest in working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users

Preferred Qualifications

Experience with large-scale financial tracking systems

Good understanding and practical knowledge in cloud based services (e.g. gRPC, GraphQL, Docker/Kubernetes, cloud services such as AWS, etc.)

• Develop, implement and manage our social media strategy
• Define most important social media KPIs
• Manage and oversee social media content
• Measure the success of every social media campaign
• Stay up to date with latest social media best practices and technologies
• Use social media marketing tools such as Buffer
• Attend educational conferences
• Work with copywriters and designers to ensure content is informative and appealing
• Collaborate with Marketing, Sales and Product Development teams
• Monitor SEO and user engagement and suggest content optimization
• Communicate with industry professionals and influencers via social media to create a strong network
• Hire and train other in the team
• Provide constructive feedback
• Adhere to rules and regulations
• Present to Senior Management

Job Title: Backend Engineer .net + node

Job Location: Remote

Job Type: Full-time

Experience Level: 5+ Years

Location: Bangalore

About

Subscription Factory BV is an ambitious company based in The Netherlands. The Subscription Economy has more than 10 years of experience in subscription management and helping SAAS, ICT and E-Commerce companies transform and automate their existing business models.

This ‘best of breed’ knowledge and expertise in the Subscription Factory helps companies to join the subscription economy and to be successful in their business. Our key supported solution is Zuora: the number 1 leading subscription billing platform.

Cyphertree Technologies represents subscription factory operations in India

Subscription Factory: https://subscriptionfactory.com/

Cyphertree Technologies: https://cyphertree.com/

Job Description:

We are looking for an experienced back-end engineer to join our dynamic development team. As a Backend Engineer, you will play a pivotal role in designing, developing, and maintaining the backend components. Your expertise in a wide range of technologies, including Nodejs, .Net, and Azure. If you are a highly skilled developer with a passion for creating comprehensive web solutions, we encourage you to apply for this position.

Responsibilities

• Design, code, test and manage various applications.
• Collaborate with the engineering team and product team to establish the best products
• Follow outlined standards of quality related to code and systems
• Develop automated tests and conduct performance-tuning
• Architect, develop and maintain high-performance, fault-tolerant and scalable cloud-hosted service using NodeJS or .net
• End-to-end responsibility to continuously create and monitor the services you build
• Guide team members in handling complex issues
• You will also be responsible for database schema design and development of migration scripts
• Experiment with new technologies and ideas and help shape our stack and processes

Skills and experiences we are looking for

• Expertise in .net and nodejs is a must.
• Expertise in Angular and React is a must.
• Expertise in Zuora is a must.
• A minimum of 5 years of professional experience in backend development.
• A minimum of 3 years of professional experience in Frontend development.
• Strong problem-solving skills and the ability to work collaboratively within a development team.
• Excellent communication skills for effective collaboration and project discussions.
• Backend web application development with expertise in handling large and complex client-server architecture
• Experience with breaking up a monolithic application/services into microservices
• Problem Solving: Business intuition that informs right-sized solutions, thoughtful trade-offs, and game-changing innovation
• Communication: Clear, inclusive communication with both teammates and non-technical partners
• Leadership: A track record of strong ownership, initiative, tenacity, integrity, and humility
• Education: Bachelor's degree in Computer Science or equivalent technical degree or equivalent experience

Salary range - 20L - 30L

Roles and Responsibilities

Looking for young and aggressive candidates who would like to build their career in the field of software sales.

As an Inside Sales, the following are the main responsibilities:

• Creating, maintaining a list/database of prospective clients (Data mining)
• Generate leads and identifying the potential requirements at educational organizations
• Coordinate with the Technical & Operations Team to onboard new clients,
• Manage all existing and new accounts in a designated sales territory, ensuring clients needs are met
• Develops and executes sales presentations to potential clients
• Maintaining and updating CRM with last known status of leads, appointments
• Accurate reporting on leads, forecasting, and KPI
• Meet weekly & monthly targets

Required Skills & Experience:

• Action and results-oriented attitude.
• Capable of developing a strong business case for the potential clients
• Experience using MS Word, Outlook, PowerPoint & Excel.
• Good Communication skills (written & verbal) and a positive attitude

Perks and Benefits

Performance benefits & Incentives