Website Designer

About Sentiaflow

Sentiaflow is an AI engineering and IT services company building production-grade agentic AI systems, sitting at the intersection of LLMs and real business operations — data, APIs, permissions, workflow state, human decisions, security, and measurable outcomes. Our initial domain focus is healthcare, particularly clinical trials, where reliability, traceability, and clear human-decision boundaries matter more than a slick demo.

Job Description

As a Level 1 engineer, you'll implement bounded parts of a production agentic workflow under an Agent Captain or senior engineer, connecting models to application services, tools, data sources, and human approval points.

You will:

• Translate a scoped business workflow into typed inputs, outputs, states, actions, and escalation paths
• Build backend services and tool integrations (Node.js/TypeScript or Python)
• Use LLMs only where model judgment adds value; keep rules, validation, authorization, and workflow control in deterministic code
• Design and validate structured model outputs before they touch downstream systems
• Handle partial data, tool failures, duplicate events, retries, timeouts, rate limits
• Add logging, traces, metrics, and decision records for diagnosability
• Write tests and evaluation cases that check whether the full workflow behaves correctly — not just whether output sounds fluent
• Protect sensitive data; participate in code, design, and release-readiness reviews
• Explain implementation trade-offs clearly to engineers and stakeholders

Success in 6 months: own a bounded workflow module end-to-end, integrate models without letting probabilistic output bypass deterministic controls, produce release-ready evaluation evidence, and diagnose cross-boundary failures with less supervision.

Desired Skills

• Approximately 3–6 years hands-on backend/application engineering experience, with demonstrable hands-on work building agentic systems — not just calling an LLM API from a backend service
• LangGraph (or comparable agent orchestration framework) experience is required — building multi-step, stateful agent workflows with conditional branching, tool-calling loops, and recovery/retry logic, not a single-prompt wrapper
• Deep RAG experience, including:
• Chunking strategy design, embedding model selection, and retrieval evaluation (not just "connected a vector DB")
• Hybrid search (dense + sparse/keyword), re-ranking, and query rewriting/decomposition
• Handling retrieval failure modes: irrelevant context, stale data, contradictory sources, citation/grounding accuracy
• Measuring RAG quality (precision/recall on retrieval, faithfulness/groundedness of generation) — not eyeballing outputs
• Experience designing agent state machines / workflow graphs: tool selection, planning loops, human-in-the-loop interrupts, checkpointing, and state persistence across long-running workflows
• Strong programming in JS/TypeScript (preferred), Python, Java, C#, or Go
• Solid grasp of API design, databases, async processing, auth, testing, deployment
• Comfort reasoning about state, retries, idempotency, concurrency, permissions, audit trails, failure recovery
• Real production debugging experience, not just greenfield builds
• Clear technical communication

We're looking for engineers who've actually built and tuned agentic/RAG systems in production — not those who've only wired together frameworks or prompted an LLM API.

Nice to have: experience with other orchestration frameworks (CrewAI, AutoGen, custom state machines), observability/eval tooling (LangSmith, Langfuse, custom trace pipelines), healthcare or regulated-industry background. Bachelors from IIT or NIT highly preferred.

About Intugine:

Ever wondered how the physical goods we consume every day (think dairy, snacks, or your favorite choco chip ice cream) reach you in time? Or how beautiful furniture or sophisticated electronic equipment and gadgets you use are delivered in the best possible condition at your doorstep.

Their journey spans from getting sourced, manufactured, and stored, to getting moved across a highly intricate supply chain network across the globe before it gets delivered. Global brands constantly face challenges like not having visibility of their raw materials, which delays production and in turn, delays customer shipments, or tracking shipments across various modalities and multiple geographies.

Intugine Technologies is one of the most trusted solution partners catering to these brands with its best-in-class visibility platform helping brands gain comprehensive visibility over their supply chain across modalities(air/land/sea/rail). Their solutions have helped eliminate operational inefficiencies, reduce logistics costs and improve OTIF, order to deliver TAT, and minimize dwell time and detention costs.

Intugine is a proud partner of the National Logistics Policy, an initiative by the  Government of India. With this, it provides these brands with additional information via their integrations with FASTag, Port Community System, and Freight Operations Information System to name a few. 

Today Intugine works with 75+ global enterprise names like GE Healthcare, Signify, Flipkart, Mahindra Logistics, Titan, Diageo, Ultratech Cement, Bridgestone, and GMMCO.  

To know more, visit the  website: https://www.intugine.com

Responsibilities:

● Defines site objectives by analyzing user requirements; envisioning system features and functionality. 

● Integrates applications by designing database architecture and server scripting; studying and establishing connectivity with network systems, search engines, and information servers. 

● Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. 

Requirements:

● 5+ Years of Software development experience in Java Programming. 

● Having knowledge on Scala will be added advantage. 

● Excellent core Java programming skills including multi-threading 

● Design, Develop, build enterprise applications using Java and associated technologies 

● Expert level knowledge in Spring Boot (includes spring core, spring web MVC/Webflux) 

● Restful web service architecture and API management 

● Solid foundation in data structures, algorithms, and software design NoSQL systems such as MongoDB, Redis 

● Experience in Mysql will be an added advantage.                      

● Deep understanding of the project lifecycle process, able to define a comprehensive solution leading towards a common vision

MEET COMPASS

We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more! If you enjoy delighting customers and leveraging data to provide valuable insights to clients, Compass could be your ideal workplace!

Director, IT Support ( Call Center Operations)

The Director, IT Support Operations serves as the subject matter expert for all IT support contact center solutions across Compass. This role provides strategic and operational leadership for multiple IT Support Operations Managers overseeing client programs within a high-volume, multi-channel BPO environment.

The Director is responsible for ensuring the delivery of high-quality, efficient, and cost-effective IT support services across voice (inbound/outbound), chat, email, ticketing, and other customer support channels. This role partners closely with clients and internal stakeholders to drive operational excellence, achieve contractual service level agreements (SLAs), optimize financial performance, and foster a strong employee culture.

Key responsibilities include incident management oversight, workforce and performance management, client relationship management, continuous process improvement, quality assurance, and operational scalability. The Director ensures consistent execution of support services across technical support, software support, infrastructure-related support functions, and other IT service offerings while maintaining a strong focus on customer experience, operational efficiency, and business results.

This is a remote, work-from-home position. Candidates must maintain a dedicated, professional workspace with a reliable high-speed internet connection capable of supporting voice, video, and system requirements. To ensure business continuity and operational reliability, candidates must also have access to backup power and internet connectivity solutions in the event of service interruptions. 

Key Responsibilities:

• Leadership & Strategy:
• Provide strategic direction and leadership for the organization's IT programs, ensuring operational alignment with client expectations and company goals are consistent with the organization’s global operating model..
• Serve as the senior subject matter expert contact for all things IT support.
• Oversee multiple Tech/IT support client programs
• Attend as needed new client demo/Sales discussions representing IT support
• Operational Oversight:
• Oversee a team of various operations managers that lead day-to-day operations across multiple clients supporting IT services, including helpdesk, tech support, infrastructure, or software-related accounts.
• Ensure direct reports meet service level agreements (SLAs), key performance indicators (KPIs), and quality metrics are consistently met or exceeded.
• Ensure execution of bridge plans for any KPIs that are not meeting target
• Process Improvement & Quality Assurance:
• Identify opportunities for process optimization, automation, and continuous improvement.
• Work closely with Quality, Training, and Workforce Management teams to enhance performance and operational efficiency.
• People Management:
• Oversee, support and develop a team of IT support operations managers.
• Conduct performance reviews, coach for career development, and foster a high-performance culture.
• Client Engagement & Relationship Management:
• Build strong and maintain relationships with client partners and maintain regular communication to ensure satisfaction and address IT concerns proactively.
• Financial & Resource Management:
• Monitor budget, efficiencies, and resource allocation to ensure profitability and optimal delivery.
• Experience in managing cost per transaction accounts is preferred. 
• Provide regular updates to the senior leadership team on program performance, financial health, and risk management.
• Compliance & Risk Mitigation:
• Ensure adherence to data privacy, security, and compliance standards relevant to IT service delivery.
• Mitigate risks through proactive incident management and business continuity planning.

Qualifications and Physical Requirements with or without reasonable accommodation:

• 10+ years of experience in BPO operations, with at least 6+ years in a senior leadership role managing IT or technical support programs.
• Strong understanding of ITIL, service management frameworks, or related methodologies - managing POS & Aloha systems is highly preferred
• Experience managing large teams and working with international clients, especially in tech industries.
• Proven track record of meeting/exceeding operational KPIs and client expectations.
• Exceptional leadership, communication, and stakeholder management skills.
• Analytical mindset with strong problem-solving abilities.
• Ability to operate a computer/laptop and a headset.
• Ability to perform all duties of the job while sitting for prolonged periods (i.e., for the duration of shift)
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Decisiveness and attention to detail.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

Availability:

Full-time position with weekdays, weekends, and nighttime availability. This position works Monday - Friday 9am EST - 6pm EST. 

The Role:

Candidates Should be able to Create user information solutions by developing, implementing, and maintaining Java based components and interfaces.

Responsibility:

● Defines site objectives by analyzing user requirements; envisioning system features and functionality.

● Integrates applications by designing database architecture and server scripting; studying and establishing connectivity with network systems, search engines, and information servers.

● Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirement:

● 5+ Years of Software development experience in Java Programming.

● Having knowledge on Scala will be added advantage.

● Excellent core Java programming skills including multi-threading

● Design, Develop, build enterprise applications using Java and associated technologies

● Expert level knowledge in Spring Boot (includes spring core, spring web MVC/Webflux)

● Restful web service architecture and API management

● Solid foundation in data structures, algorithms, and software design NoSQL systems such as MongoDB, Redis

● Experience in Mysql will be an added advantage.

● Deep understanding of the project lifecycle process, able to define a comprehensive solution leading towards a common vision.

Key Responsibilities/Duties:

· Develops and enhances software applications through coding and testing.

· Writing well designed, testable, efficient code

· Involves in code reviews and training.

· Contributing in all phases of the development lifecycle

· Delivers highest quality software by creating unit test plans and testing code thoroughly.

· Adept with the tools, applications, and processes used for software development.

· Implements solutions as designed in technical documentation specification and coding standards.

· Creates project documentations and coordinates technical issues.

· Knows the business rules and concepts, software specifications and designs provided by the technical lead and apply them in completing the assigned task.

Qualification: Bachelors or Master’s degree in Computer Science or Engineering.

Experience: 5 to 6 years

Tertiary qualifications in Software Engineering.

2+ years experience in front end development using React or another JS or TS based language such as VueJS, Angular 8years.

2+ years experience in modern web design.

2+ years experience in full stack development using Python or PHP based backends.

1+ years experience microservices development.

1+ years experience with AWS Lambda, API Gateway or similar.

Understanding of OAuth or OIDC authentication flows Understanding of the OWASP Top 10 secure coding recommendations.

Exposure to basic Database Design.

Exposure to and understanding of PromQL or GraphQL, REST and SOAP.

Requirements:

Ability to work effectively in a team and independently.

Excellent English written and verbal communication skills.

Ability to multi-task and work under pressure.

Strong organizational, analytical and problem solving skills.

Ability to develop and maintain strong interpersonal working relationships with peers and customers.

Thoroughness and a high level of attention to detail.

Must be able to conceptualise systems that comprise of people, process and/or technologies and consider the broader integration perspectives.

We are looking for a smart, passionate hands-on engineer to join our team. In this role, you will be responsible to drive innovation in full-stack development of complex web applications, while improving performance, scalability, and maintainability.

You should:

1. Have thorough knowledge of JavaScript, AJAX, jQuery, HTML5, CSS3, Bootstrap.
2. Be familiar with different PHP CMS (WordPress, Drupal, Joomla) and frameworks.
3. Be able to unit test the code components; Document the code and the functionality.
4. Be a good and quick learner, and open to learn new technologies in JavaScript Frameworks.
5. Good to have experience in MySQL/ MariaDB databases.
6. Good to have experience working with outside data sources and API’s.
7. Have Good Communication skills.

1. Deliver stable and scalable solutions in HTML, and JavaScript
2. Update existing components to support changing needs.
3. Improve the internal team culture of high-quality software development.
4. Cooperate with team members on maintaining existing solutions beyond means of code development.
5. Work on bug fixing and improving application performance.

What we offer:

• Various challenges ranging from scratch design/architecture to end-user experienced performance.
• Flexible working process, openness to suggestions and a fresh point of view.
• Room for self-improvement and knowledge exchange within the team.
• Close cooperation with Customer Experience Team providing actual feedback on end-user experience.
• Transparent cooperation with business stakeholders.

• Directly impact revenue generation
• Advise patients about the service through structured way.
• Understand patients profile & problems to explain the benefits 
• Hand holding the patients throughout their journey