HTML/CSSIt will be a website where customers and companies can start selling their products. Just like Ebay, but small.
We want to start the website small at first with the option to expand the website later when more customers come.
We want to be able to fill the pages ourselves with texts and photos.
We have drawings of what the website will look like.
We are really looking for a website designer who knows his trade well.
You must have experience in creating a professional website. I would like to see examples of this.
We want to pay a fixed amount for the assignment.
Shubham Vishwakarma
Full Stack Developer - Averlon
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As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.
This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.
Key Responsibilities
1. Customer Issue Resolution & Productivity:
- Handle inbound calls, chats, and email tickets professionally and efficiently.
- Ensure accurate ticket creation and categorisation in the CRM for every interaction.
- Resolve customer issues within defined SLAs (majority within 4 business hours).
- Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
- Maintain high availability and responsiveness during assigned shifts.
2. Customer Experience & Satisfaction:
- Deliver a positive, empathetic, and solution-oriented experience on every interaction.
- Maintain high CSAT scores by setting correct expectations and closing issues completely.
- Ensure customers clearly understand the resolution provided before closing tickets.
3. Ownership & Accountability:
- Take end-to-end ownership of assigned tickets until closure.
- Avoid unnecessary escalations by resolving issues at first touch wherever possible.
- Proactively follow up on pending cases and ensure closure within SLA.
- Escalate only when required, with complete context and documentation.
4. Revenue Signals, Cross-sell & Proactiveness:
- Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
- Highlight relevant MyOperator products or features based on customer needs.
- Share opportunities clearly with the Account Manager via CRM or defined processes.
5. Process Adherence & CRM Hygiene:
- Follow defined support processes, workflows, and communication guidelines.
- Ensure accurate and timely updates in CRM for all tickets and interactions.
- Participate in new process rollouts, tool adoption, and team initiatives.
Skills & Competencies:
Must-Have Skills:
- Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
- Customer-first mindset with problem-solving ability.
- Ability to multitask across calls, chat, and tickets.
- Comfortable working with CRM tools and support dashboards.
- Willingness to work in shifts, including weekends if required.
Good-to-Have:
- Prior experience in B2B SaaS, telecom, or customer support roles.
- Experience handling chat or omnichannel support.
- Basic understanding of CRM or cloud communication platforms.
Behavioural Expectations:
- Ownership-driven: sees problems through to closure.
- Process-oriented but customer-centric.
- Comfortable working with targets, SLAs, and scorecards.
- Open to feedback, coaching, and continuous improvement.
- Team player who collaborates well with TLs and Account Managers.
About Us
We are a dynamic advertising agency offering end-to-end creative and media solutions. Our team works collaboratively to deliver impactful campaigns for clients across various industries.
Role Overview
We are looking for a Sales Executive with at least 2 years of experience in sales (media industry experience is preferred but not mandatory). The ideal candidate should be passionate about meeting sales targets, maintaining client relations, and contributing to business growth.
Key Responsibilities
- Prospect & Outreach: Identify potential clients and initiate contact to introduce the agency’s media services.
- Client Servicing: Understand client needs, coordinate with internal teams, and present tailored advertising solutions.
- Sales Targets: Meet or exceed monthly and quarterly sales quotas.
- Collaboration: Work closely with the Sales Manager and other team members to develop and execute strategic sales initiatives.
- Reporting: Maintain accurate sales records, prepare regular reports, and provide updates to management.
- Market Research: Keep abreast of industry trends, competitive landscape, and new advertising opportunities.
Requirements
- Experience: Minimum 2 years in a sales role (media sales background is a plus).
- Education: Bachelor’s degree in any discipline (Sales or Marketing specializations preferred).
- Skills:
- Strong communication, negotiation, and interpersonal abilities.
- Proven track record of achieving sales targets.
- Self-motivated, goal-oriented, and a quick learner.
- Basic understanding of advertising and media platforms is advantageous.
- Salary Range: INR 4–8 Lakhs per annum (based on experience and performance), plus incentives.
Why Join Us?
- Competitive salary with a bonus structure to reward high performance.
- Learning and growth opportunities in a fast-paced environment.
- Exposure to varied industry sectors and brands.
- Supportive team culture that values innovation and collaboration.
Job Type: Full-time
Benefits:
- Cell phone reimbursement
- Food provided
- Provident Fund
Job Summary:
The Head of Strategy and Pre-sales will lead the strategic growth initiatives and pre-sales activities of the Healthcare & Life Sciences Business Unit. This leadership role is responsible for translating the company’s overarching goals into actionable strategies, managing a team of pre-sales professionals, research engineers, and strategists. You will ensure seamless alignment between business development, product innovation, and client engagement to drive revenue and customer success.
Key Responsibilities:
Strategy Development & Implementation:
Translate organizational imperatives into actionable BU-level strategies and execution plans.
Develop and implement a scalable pre-sales framework aligned with business objectives.
Be the Single Point of Contact (SPOC) for proactive proposals, RFPs, and RFIs.
Collaborate with sales, product, and practice teams for unified client engagement.
Craft compelling pitches and value propositions for target accounts.
Work across Business Units to deliver comprehensive solutions.
Partner with marketing on campaign strategy and content development.
Ensure alignment with organizational policies and compliance requirements.
Maintain strong product and market knowledge to position solutions effectively.
Continuously optimize pre-sales processes and tools.
Go-to-Market Execution:
Drive strategic deal shaping, win strategies, pricing, and differentiation.
Build detailed account plans aligned with client strategic initiatives.
Provide support materials such as case studies and capability documents.
Enable internal teams on new offerings in emerging tech areas.
Lead & Demand Generation:
Generate leads via direct outreach, marketing campaigns, and partnerships.
Set up and qualify meetings with potential clients.
Support business growth through targeted messaging and proactive engagement.
Reporting & Analytics:
Monitor strategy implementation and BU performance.
Track KPIs including win rates, deal velocity, and client engagement.
Provide regular strategic and operational reports to senior leadership.
Knowledge Management:
Relay prospect feedback to inform product roadmaps.
Stay ahead of market and industry trends.
Oversee creation of whitepapers and thought leadership materials.
Ensure documentation standards for solutions, brochures, and catalogues.
Drive knowledge sharing, training, and certifications across teams.
Team Leadership & Development:
Align team deployment with skillsets and project requirements.
Uphold process discipline and performance standards.
Foster capability development and mentor team members.
Drive performance management, goal setting, and continuous coaching.
Qualifications:
Bachelor’s degree in Business, Engineering, Computer Science, or related field; MBA preferred.
15+ years in pre-sales, technical consulting, or sales engineering, preferably in engineering services.
Proven success in strategy implementation and performance tracking.
Strong leadership, collaboration, and stakeholder management skills.
Deep understanding of the Healthcare & Life Sciences domain.
Excellent communication, problem-solving, and consultative selling abilities.
Laravel
PHP
CodeIgniterMust know MySQL & PostgreSQL
- Good Knowledge of HTML, PHP Frameworks (like CI, Laravel, YII), Core PHP, JavaScript and CSS coding.
- Knowledge of Bitbucket/GitHub.
- Strong hands-on Bootstrap.
- Knowledge of databases and database concepts.
- Strong knowledge of Laravel/ CodeIgniter and its extensive feature set.
- Working Knowledge of e-commerce frameworks like OpenCart, WordPress, cs-cart, and Magento.
- Working knowledge of API for Mobile Applications
- Experience in Cache, and search plugins in terms of optimization
- Developing plug-ins/add-ons in PHP for various CMS solutions.
Java
NodeJS (Node.js)Simpl is focused on transforming how the people of India deal with money. Its first product is a payment mode that lets users skip traditional forms of payments entirely. Instead, all the transactions get added into a single bill, payable on the 1st and 16th of every month. This way, the checkout process takes less than a few seconds - making it a win-win for merchants and users alike.
In place of traditional forms of identification and authentication, Simpl integrates deeply into merchant apps via SDKs and APIs. This allows for more sophisticated forms of authentication that take full advantage of smartphone data and processing power.
Simpl was founded in 2015 by Nityanand Sharma and Chaitra Chidanand, and went live in 2016.
As a Software Engineering Manager, you will lead a team responsible for the implementation and evolution of key parts of this application.
Leadership Skills
● Manage a team of engineers and coach them to reach their full potential
● Develop engineers in their career path: Set objectives, provide feedback and review
performance.
● Ability to manage remote teams is essential.
● Prior experience with remote teams is helpful.
● You will be expected to bring these best practices to the rest of the organization.
● Act as the scrum master
● Ensure that the team builds high quality software by writing unit tests
● Interface with Product and Operation teams to resolve issues
Engineering Skills
● Be hands on: Write secure, efficient, good quality code
● Conduct peer code reviews
● Have a deep understanding of the techniques and technologies that are necessary for
scalability and performance.
● Experience with data modeling and relational databases
● Deep knowledge in one of the ROR/Golang/NodeJS/Java
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus
PHP
Javascript
jQuery
.NET
C#
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Full Stack Developer - Averlon