Technical Content Writer

Roles and responsibilities:

• Good understanding of QA methodology, automation expertise and ability to code.
• A keen understanding of the latest trends and their role in a commercial environment is needed.
• Develop, Execute the test cases and Report Bugs
• Send regular status reports, on bugs and functionality, tested
• Record test results, screenshots, etc. (failed ones)
• Create the test report and Conduct post-testing clean-up
• Run the regression tests
• Suggest fixes, identify functional problems and document technical issues and solutions
• In-depth knowledge of the SDLC as well as various software testing methodologies.
• Perform Functional/Black box testing, SQL queries, and Data Analysis.
• Using Bug tracking (Trello/JIRA), Project Tracking and SVN software produced various reports/metrics.
• Support the testing phase (system testing, SIT, UAT, non-regression testing) and ensure quick turnaround of defect fixes.
• You will participate in design and specification reviews, and use this information to design test plans.
• Manage and communicate regular updates on project status like work completed, work in progress, next steps, risks, mitigation, quality to QA manager and stakeholders.
• Present complex technical ideas (both written and verbal), anticipate potential objections and persuade others to adopt the most appropriate view.
• Establish an end-to-end view and capture all key requirements. establish clear functional and non-functional requirements like capacity, availability, and response times.
• Ensure that all requirements are 'testable' and agree on test strategy with the business and test team lead.
• Should have basic knowledge on integrating API Keys for AI tools.

Requirements:

• Experience in Automation testing is preferred.
• Experience in testing various applications, services, and user interfaces
• Experience in test automation and creating repeatable, maintainable, automated
• test suites
• Experience managing a team of QA Engineers
• Experience in communicating with clients
• Understanding of test-driven development
• Understanding of software development lifecycle and best practices
• Understanding of Agile and Waterfall processes
• Understanding of user interface design
• Strong knowledge of software quality assurance best practices & methodologies
• Familiarity with various defect management systems

We are seeking a passionate Growth Hacker Intern who thrives in a dynamic environment and loves to experiment with new strategies to drive user growth. As part of our growth team, you will have the opportunity to dive deep into the world of growth hacking, from content creation to conducting market research, and learn hands-on skills that will shape your career.

Key Responsibilities:

1. Content Creation: Assist in writing compelling and SEO-optimized content across platforms to drive user engagement.
2. Webinar Management: Plan, organize, and host webinars to engage with the community and deliver valuable insights.
3. Video Editing: Help edit and create engaging video content for social media and marketing campaigns.
4. Market Research: Conduct in-depth market research to identify growth opportunities and trends.

We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities:

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Transition existing React web apps to React Native

Qualification:

• Good knowledge about React/React Native
• Should be aware about state management library Redux
• Must have knowledge of es6+
• Ability to write well-documented, clean JavaScript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like XCode, Gradle
• Good to have knowledge about writing test cases
• Good to have knowledge about typescript
• Preferred if there is at least one app on play store

As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.

1. Take handover from sales by understanding customers' persona, their pain points and expectation. 
2. Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers. 
3. Guide users on product features and train them to use it effectively.
4. Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
5. Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
6. Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
7. Rigorously measure onboarding time and improve it continuously.
8. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
9. Handover to Success and Support team after successful onboarding completion.
10. Maintain regular communications with clients about new feature developments and enhancements to product. 
11. Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Ready to work in US Shift in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

• 5+ years of testing experience, preferably in a product organization
• Strong knowledge of SQL and ETL Testing
• Extensive experience in ETL/ Data warehouse backend testing and BI Intelligence reports testing
• Hands-on back-end testing skills and strong RDBMS and testing methodologies.
• Expertise in test management tools and defect tracking tools i.e HP Quality Center, Jira
• Proficient experience of working on SDLC & Agile Methodology
• Excellent Knowledge of Database Systems Vertica /Oracle/ Teradata
• Knowledge in security testing will be an added advantage.
• Experience in Business Intelligence testing in various reports Using Tableau
• Strong comprehension, analytical, and problem solving skills
• Good interpersonal and communication skills, quick learner, and good troubleshooting capabilities.
• Good knowledge of Python Scripting.
• Working knowledge of AWS

About the product

Docexa provides a suite of tools for doctors that can help them create their digital presence with their own page, run online consultations, manage their daily calendar and more!

We are completely revamping the current platform and building it from scratch. This is the biggest project we have taken on till date and this will move our product from the 90s to the future.

What your role will involve:

We have a basic design language and a design system which can be extended to build rest of the product. You are going to have full ownership of this.

You are not just going to be designing mock ups. You will be involved in strategic product thinking to solve real user and business problems, ideate on user flows and take responsibility of user testing, prototypes, visual design, animations and production of spec and assets.

In this role, you will report to the Product Manager and run things collaboratively.

Minimum Requirements:

Most importantly, you need to be super passionate about design and obsessive about detail while having a good sense of users and a keen interest to understand broad business goals.

Other than that you need to have:

• 2+ years of experience in UI/UX designs
• Comfortable being the only designer in the team
• A classy taste for colors and clean design
• Proficiency in Figma
• Ability to put user needs over your own preferences in design decisions
• Strong verbal and written communication with the ability to express design ideas
• Ability to put your ego aside and take feedback with an open mind