Senior Product Designer - Design Systems

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

Dear Applicants

We are looking for a person to join our team and take an active role in building up Software products for our customers. The Candidate must have at least 3 years of experience in product development. Our ideal candidate should have experience in standalone long-term product development with MERN stack, team-leading skills, and the ability to scale the product functionalities to achieve the organization's goals.

Job Description

As a Senior Product Developer at Certcube, you will play a crucial role in developing and enhancing our in-house products. Your experience in Express JS, React JS, TypeScript, Visualization libraries, REST/ GraphQL API, and Generate AI will be invaluable in shaping the future of our product offerings. 

Responsibilities

• Collaborate with product managers, designers, and front-end developers to understand product requirements and translate them into technical specifications.
• Develop and maintain products using Express, React, Node.js, and REST / GraphQL, ensuring high performance, scalability, and security.
• Implement Data visualizations and data analytics capabilities for better visibility of data with MERN technologies.
• Design and implement APIs for seamless communication between frontend and backend components.
• Implement Authentication and seamless authorization capabilities using the MERN stack. 
• Manage and maintain backend databases like Mongo DB, and PostgreSQL.
• Integrate AI and machine learning capabilities into our cybersecurity products using predictive algorithms. 
• Ensure the security of our products by implementing best practices and staying up-to-date with the latest cybersecurity trends.
• Perform code reviews, identify and fix bugs, and optimize application performance.
• Participate in the development of product roadmaps, making technical recommendations, and contributing to feature planning.
• Mentor and guide junior developers, fostering a collaborative and innovative development environment.

Qualifications and Skillset

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
• 3 years of professional experience in backend development, with a strong focus on React JS, TypeScript, Node, and Express framework.
• Proven expertise in GraphQL and experience with Generate AI or other AI/ML frameworks.
• Prior experience as a product developer in the cybersecurity domain is highly desirable.
• Strong knowledge of cybersecurity concepts and best practices.
• Proficiency in database design and management Excellent problem-solving skills and the ability to work independently and in a team.
• Strong communication skills, both written and verbal.
• Certifications in relevant technologies or cybersecurity are advantageous.

Benefits

• The chance to make a meaningful impact by contributing to the development of cybersecurity products that protect data and systems.
• Potential for career advancement within the company, including promotions to higher-level development or leadership roles.
• An inclusive and positive company culture that fosters collaboration and innovation.

Job Type: Full-time (In office)

Start Date: Immediate

Documents Requirement- Last job relieving letter, ID Proof, Last job offer letter, Updated CV, Last qualification certificate

Job Title : Talent Acquisition Sourcers

Roles and responsibilities:

• Sourcing candidates from various job portals.
• Conducting the initial screening rounds.
• Scheduling interviews with candidates and panel members.
• Job Posting for Portals, Social Media and External Sources.
• Preparing the Resource tracker Weekly, Monthly, Quarterly MIS.
• Conducting the Weekend Recruitment Drives.
• Worked on PPT and various ways of presenting data as a story/theme.
• Have managed high volume of data and MIS in past.
• Should have worked with corporates earlier.

Requirement:

• MBA (HR) / Graduate
•  have spent 70% doing IT recruitment & 30% non-it
• Ability to articulate confidently
• Excellent communication skills (written & verbal)
• Strong analytical skills
• Contract period : 1year

ROLES AND RESPONSIBILITIES

• Interface with leads via inbound and outbound calls with various source (in-house / Microsite) Converting leads into confirmed applications PAN India

•Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails

• Responsible for student admission and achieve their targets

• Understand student needs / requirements and pitch a suitable program

• Counselling, Interacting with students and Parents.

• Support students one on one in their selection of course, application process and meeting application deadlines.

• Should be able to assist students in obtaining the necessary documentation needed for the application process.

• Provide students, parents, and guardians with information regarding admissions requirements and processes, enrolment process or other procedures.

• Coordinate systematic and efficient handling of applications and communications with parents of student applicants.

CANDIDATE SPECIFICATIONS

• Ability to empathize with students and parents, thus able to build relationships through conversations

• Ability to handle end to end admission cycle

•Vendor management

• Strong inclination to work in a target driven sales environment.

• Proven expertise in converting leads into a sale

• Experience working with CRM

• Strong listening and presentation skills

• Minimum UG degree

• 1+ years of relevant experience

Job description:- 

• Strong experience with Angular 2+ and above along with other technologies like HTML5, CSS, jQuery and YUI.
• Strong knowledge of JS Fundamentals.
• Design & development of Angular applications as per desired specifications, along with experience in frameworks/libraries like jQuery, Bootstrap etc.
• Own end-to-end product modules/features (from the requirement to going live)- Design & code review, troubleshoot & help team members on issues.
• Gather requirements by interacting directly with the end-users.
• Research on open source framework/technology required for developing the feature/application

• Mosaic Wellness is looking for an Android developer responsible for the development and maintenance of existing applications along with continuous integration of new features, who can take the ownership and work independently.
• 1.5+ years of experience in Kotlin is must 
• Your primary focus will be development of Android applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure.
• Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.
  

• Integrate the design into high-quality code.
• Ensure the performance, quality, and responsiveness of an application.
• Identify and correct bottlenecks and fix bugs.
• Work along-side other developers working on a different platform for the Application. Therefore, commitment to collaborative problem solving, design implementation and creating a quality product is essential.
  

• Minimum 2+ years of experience in Android Application Development.
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes.
• Understanding of Android design principles and interface guidelines.
• Must have already deployed at least one app on PlayStore.
• Working knowledge of Web Services & REST (JSON) APIs, Websocket, Kotlin, Retrofit, SQLite, Google API Integration, Firebase.
• Familiarity with cloud message APIs and push notifications.
• Experience with third-party libraries and APIs.
• Strong mobile UI design and implementation experience.
• Experience with the E-commerce store app
  
• Understanding of code versioning tools.