Senior Platform Engineer

Job Title: Senior DevOps Engineer

Location: Sector 39, Gurgaon (Onsite)

Employment Type: Full-Time

Working Days: 6 Days (Alternate Saturdays Working)

Experience Required: 5+ Years

Team Role: Lead & Mentor a team of 3–4 engineers

About the Role

We are seeking a highly skilled Senior DevOps Engineer to lead our infrastructure and automation initiatives while mentoring a small team. This role involves setting up and managing physical and cloud-based servers, configuring storage systems, and implementing automation to ensure high system availability and reliability. The ideal candidate will have strong Linux administration skills, hands-on experience with DevOps tools, and the leadership capabilities to guide and grow the team.

Key Responsibilities

Infrastructure & Server Management (60%)

• Set up, configure, and manage bare-metal (physical) servers as well as cloud-based environments.
• Configure network bonding, firewalls, and system security for optimal performance and reliability.
• Implement and maintain high-availability solutions for mission-critical systems.

Queue Systems (Kafka / RabbitMQ) (15%)

• Deploy and manage message queue systems to support high-throughput, real-time data exchange.
• Ensure reliable event-driven communication between distributed services.

Storage Systems (SAN/NAS) (15%)

• Configure and manage Storage Area Networks (SAN) and Network Attached Storage (NAS).
• Optimize storage performance, redundancy, and availability.

Database Administration (5%)

• Administer and optimize MariaDB, MySQL, MongoDB, Redis, and Elasticsearch.
• Handle backup, recovery, replication, and performance tuning.

General DevOps & Automation

• Deploy product updates, patches, and fixes while ensuring minimal downtime.
• Design and manage CI/CD pipelines using Jenkins or similar tools.
• Administer and automate workflows with Docker, Kubernetes, Ansible, AWS, and Git.
• Manage web and application servers (Apache httpd, Tomcat).
• Implement monitoring, logging, and alerting systems (Nagios, HAProxy, Keepalived).
• Conduct root cause analysis and implement automation to reduce manual interventions.
• Mentor a team of 3–4 engineers, fostering best practices and continuous improvement.

Required Skills & Qualifications

✅ 5+ years of proven DevOps engineering experience

✅ Strong expertise in Linux administration & shell scripting

✅ Hands-on experience with bare-metal server management & storage systems

✅ Proficiency in Docker, Kubernetes, AWS, Jenkins, Git, and Ansible

✅ Experience with Kafka or RabbitMQ in production environments

✅ Knowledge of CI/CD, automation, monitoring, and high-availability tools (Nagios, HAProxy, Keepalived)

✅ Excellent problem-solving, troubleshooting, and leadership abilities

✅ Strong communication skills with the ability to mentor and lead teams

Good to Have

• Experience in Telecom projects involving SMS, voice, or real-time data handling.

Job Title: DevOps - 3

Roles and Responsibilities:

• Develop deep understanding of the end-to-end configurations, dependencies, customer requirements, and overall characteristics of the production services as the accountable owner for overall service operations
• Implementing best practices, challenging the status quo, and tab on industry and technical trends, changes, and developments to ensure the team is always striving for best-in-class work
• Lead incident response efforts, working closely with cross-functional teams to resolve issues quickly and minimize downtime. Implement effective incident management processes and post-incident reviews
• Participate in on-call rotation responsibilities, ensuring timely identification and resolution of infrastructure issues
• Possess expertise in designing and implementing capacity plans, accurately estimating costs and efforts for infrastructure needs.
• Systems and Infrastructure maintenance and ownership for production environments, with a continued focus on improving efficiencies, availability, and supportability through automation and well defined runbooks
• Provide mentorship and guidance to a team of DevOps engineers, fostering a collaborative and high-performing work environment. Mentor team members in best practices, technologies, and methodologies.
• Design for Reliability - Architect & implement solutions that keeps Infrastructure running with Always On availability and ensures high uptime SLA for the Infrastructure
• Manage individual project priorities, deadlines, and deliverables related to your technical expertise and assigned domains
• Collaborate with Product & Information Security teams to ensure the integrity and security of Infrastructure and applications. Implement security best practices and compliance standards.

Must Haves

• 5-8 years of experience as Devops / SRE / Platform Engineer.
• Strong expertise in automating Infrastructure provisioning and configuration using tools like Ansible, Packer, Terraform, Docker, Helm Charts etc.
• Strong skills in network services such as DNS, TLS/SSL, HTTP, etc
• Expertise in managing large-scale cloud infrastructure (preferably AWS and Oracle)
• Expertise in managing production grade Kubernetes clusters
• Experience in scripting using programming languages like Bash, Python, etc.
• Expertise in skill sets for centralized logging systems, metrics, and tooling frameworks such as ELK, Prometheus/VictoriaMetrics, and Grafana etc.
• Experience in Managing and building High scale API Gateway, Service Mesh, etc
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
• Have a working knowledge of a backend programming language
• Deep knowledge & experience with Unix / Linux operating systems internals (Eg. filesystems, user management, etc)
• A working knowledge and deep understanding of cloud security concepts
• Proven track record of driving results and delivering high-quality solutions in a fast-paced environment
• Demonstrated ability to communicate clearly with both technical and non-technical project stakeholders, with the ability to work effectively in a cross-functional team environment. 

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Implement consistent observability, deployment and IaC setups
• Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
• Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Lead infrastructure security audits

Requirements

• At least 7 years of experience in handling/building Production environments in AWS.
• At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Experience in security hardening of infrastructure, systems and services.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

• Public clouds, such as AWS, Azure, or Google Cloud Platform
• Automation technologies, such as Kubernetes or Jenkins
• Configuration management tools, such as Puppet or Chef
• Scripting languages, such as Python or Ruby

Job Description:

• Hands on experience with Ansible & Terraform.
• Scripting language, such as Python or Bash or PowerShell is required and willingness to learn and master others. 
• Troubleshooting and resolving automation, build, and CI/CD related issues (in cloud environment like AWS or Azure).
• Experience with Kubernetes is mandate.
• To develop and maintain tooling and environments for test and production environments.
• Assist team members in the development and maintenance of tooling for integration testing, performance testing, security testing, as well as source control systems (that includes working in CI systems like Azure DevOps, Team City, and orchestration tools like Octopus).
• Good with Linux environment.

Job Summary

You'd be meticulously analyzing project requirements and carry forward the development of highly robust, scalable and easily maintainable backend applications, work independently, and you'll have the support & opportunity to thrive in a fast-paced environment.

Responsibilities and Duties:

• building and setting up new development tools and infrastructure
• understanding the needs of stakeholders and conveying this to developers
• working on ways to automate and improve development and release processes
• testing and examining code written by others and analysing results
• ensuring that systems are safe and secure against cybersecurity threats
• identifying technical problems and developing software updates and ‘fixes’
• working with software developers and software engineers to ensure that development follows established processes and works as intended
• planning out projects and being involved in project management decisions

Skill Requirements:

1. Managing GitHub (example: - creating branches for test, QA, development and production, creating Release tags, resolve merge conflict)
2. Setting up of the servers based on the projects in either AWS or Azure (test, development, QA, staging and production)
3. AWS S3 configuring and s3 web hosting, Archiving data from s3 to s3-glacier
4. Deploying the build(application) to the servers using AWS CI/CD and Jenkins (Automated and manual)
5. AWS Networking and Content delivery (VPC, Route 53 and CloudFront)
6. Managing databases like RDS, Snowflake, Athena, Redis and Elasticsearch
7. Managing IAM roles and policies for the functions like Lambda, SNS, aws cognito, secret manager, certificate manager, Guard Duty, Inspector EC2 and S3.
8. AWS Analytics (Elasticsearch, Athena, Glue and kinesis).
9. AWS containers (elastic container registry, elastic container service, elastic Kubernetes service, Docker Hub and Docker compose
10. AWS Auto scaling group (launch configuration, launch template) and load balancer
11. EBS (snapshots, volumes and AMI.)
12. AWS CI/CD build spec scripting, Jenkins groovy scripting, shell scripting and python scripting.
13. Sagemaker, Textract, forecast, LightSail
14. Android and IOS automation building
15. Monitoring tools like cloudwatch, cloudwatch log group, Alarm, metric dashboard, SNS(simple notification service), SES(simple email service)
16. Amazon MQ
17. Operating system Linux and windows
18. X-Ray, Cloud9, Codestar
19. Fluent Shell Scripting
20. Soft Skills
21. Scripting Skills , Good to have knowledge (Python, Javascript, Java,Node.js)
22. Knowledge On Various DevOps Tools And Technologies

Qualifications and Skills

Job Type: Full-time

Experience: 4 - 7 yrs

Qualification: BE/ BTech/MCA.

Location: Bengaluru, Karnataka

Mandatory Skills Sets                                                                   

• Excellent problem-solving skills in technical challenges
• Deep knowledge of at least one cloud platform (AWS Preferred)
• Understanding of Latest cloud computing technologies
• Experience in architecting solutions based on knowledge of infrastructure & application architectures including the integration approaches
• Complete hands-on with ability to grasp evolving technologies and coding languages
• Excellent communication skills which would involve customer facing role
• Design thinking
• Customer facing skills and strong technical capabilities to review the teams work as well as guide the team
• Experience working/building/contributing to proposals for architecture, estimations

Preferred Skills Sets                                                                      

• Experience architecting infrastructure solutions using both Linux/Unix and Windows with specific recommendations on server, load balancing, HA/DR, & storage architectures.
• Experience architecting or deploying Cloud/Virtualization solutions in enterprise customers.
• Person must have performed Application Architect Role for 3+ years
• AWS platform specific experience a bonus.
• Enterprise application and database architecture a bonus.