Sr. Tester

Rel. Experience: 4+ Yrs. Minimum 3 Years of experience in NodeJs

· Javascript concepts

· NodeJS proficiency

· Web programming concepts

· SQL and DB concepts

· Caching concepts

· Knowledge of good programming practices

· Logical and analytical skills

· Communication

if interested please send your updated profile to valli at the rate of sangathr dotcom

As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Work Experience: 3 to 5 years 

Official Notice Period – Immediate to 15 days ONLY

Excellent communication skills

Job Location – Mumbai

Mandatory Skills – Java 8, Spring boot, Hibernate, Microservices, Angular

Responsibilities: 

• Improve robustness of Leena AI current NLP stack 
• Increase zero shot learning capability of Leena AI current NLP stack 
• Opportunity to add/build new NLP architectures based on requirements 
• Manage End to End lifecycle of the data in the system till it achieves more than 90% accuracy 
• Manage a NLP team 

Page BreakRequirements: 

• Strong understanding of linear algebra, optimisation, probability, statistics 
• Experience in the data science methodology from exploratory data analysis, feature engineering, model selection, deployment of the model at scale and model evaluation 
• Experience in deploying NLP architectures in production 
• Understanding of latest NLP architectures like transformers is good to have 
• Experience in adversarial attacks/robustness of DNN is good to have 
• Experience with Python Web Framework (Django), Analytics and Machine Learning frameworks like Tensorflow/Keras/Pytorch. 

Job Description

We are HealthTech company and are looking for an experienced and creative UI/UX Designer to join our team for building a Healthcare Ecosystem
As an UI-UX Designer, you will be responsible for delivering the best online user experience, which makes your role extremely important for our success and ensuring customer satisfaction and loyalty. 

Responsibility: 

• Understand product specifications and user psychology
• Collaborating with Designers and Developers to create intuitive, user-friendly software
• Find creative ways to solve UI-UX problems
• Communicate design ideas and prototypes to developers
• Responsible for understanding a client's vision and intent; conducting stakeholder conversations and workshops
• Develops understanding of users and customers through primary and secondary research, able to come up with a research plan and lead a team through the process of research and synthesis
• The ability to work collaboratively as part of a creative team that includes both clients and internal colleagues and bring new ideas to the table.
• The faculty to help us stay ahead by constantly improving our design processes.

Key skills: 

• Minimum 1-3 years of experience in UX and UI designing
• Tools- Adobe XD, Photoshop, illustrator, Sketch are a must. The rest will be a good to have.
• working experience of mockups
• Ability to work with internal stakeholders and management