Amazon Web Services (AWS)Key Responsibilities:
Taking ownership of customer issues reported and seeing problems through to resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge
The engineer should be available to work in the late evening shift (4pm - 1am) if required.
Primary skills:
3-8 years of relevant experience.
Strong technical knowledge on:
- Cloud Technologies – AWS, Azure etc.
- Databases – SQL, Oracle, MySQL etc.
- Operating Systems – Linux, Windows etc
- Networking – Basic networking concepts and troubleshooting
- Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required) Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft)
Subodh Popalwar
Software Engineer, Memorres
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Experience: 0 – 3 Years
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Location: Banashankari 2nd Stage (Bangalore)
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PrepBytes(A CollegeDekho company) is a Gurgaon-based ed-tech startup focused on helping students improve their coding skills. PrepBytes offers India’s only Mentorship driven personalized coding programs.
In a short span of time , we have achieved a reach in 1000+ engineering colleges and established a brand among 100k+ students.
PrepBytes was started by two IIT/NIT Alumnus having work experience in fast paced startups & tech giants like Amazon and Samsung. Since then, the startup has grown into a team of individuals working towards revolutionizing the way students learn coding and making them successful in their tech career.
To fulfill the vision to be one of the largest personalised coding platforms , we are looking for passionate folks to join our team & contribute to success stories of thousands of students and be part of the next big revolution in the edtech industry.
Job Description
- Working with the founders to implement innovative ideas and improvising the existing backend.
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- Building scalable and secured backend for smooth learning of users
- Get involved and mentor in System, Architecture, and Database Design discussions with the team
- Maintain high-quality code by getting involved in code reviews
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- Overall 4+ years of technical experience.
- Bachelor’s degree in Computer Science Engineering or a related field.
- Strong problem-solving skills.
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- Experience in building projects from scratch.
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Follow CutshortSubodh Popalwar
Software Engineer, Memorres