
Key Responsibilities:
Taking ownership of customer issues reported and seeing problems through to resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge
The engineer should be available to work in the late evening shift (4pm - 1am) if required.
Primary skills:
3-8 years of relevant experience.
Strong technical knowledge on:
- Cloud Technologies – AWS, Azure etc.
- Databases – SQL, Oracle, MySQL etc.
- Operating Systems – Linux, Windows etc
- Networking – Basic networking concepts and troubleshooting
- Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required) Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft)

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We're Hiring! BusinessDevelopmentExecutive (Fresher)
Are you a recent graduate passionate about sales and business development? Join our team as a #BusinessDevelopmentExecutive!
What We’re Looking For:
#Skills: Excellent communication (written & verbal), basic knowledge of biding plaforms like Upwork, Freelancer ,wellfound, guru
Basic understanding of the trending technologies like PHP, Shopify Wordpress, Python,Dotnet, Mernstack ,Meanstack, Java
#Education: BE, BTech, BCA, MCA, (Freshers welcome!)
Qualification : Just a desire to learn, Excellent English Communicaton
#KeyResponsibilities:-
- Generate leads via bidding portals Upwork, Freelancer, LinkedIn sales navigator, apollo.io, clutch
- Build client relationships.
- Assist with proposals, market research, and sales, client communication.
- Staff Augmentation
- Requirement gathering from the client.
Apply Now at [email protected] to kick-start your career in business development!
Role: Senior Android & Flutter Developer.
Preferable immediate joiners.
Roles and Responsibilities:
- Minimum 2+ years of hands-on experience in Android & Flutter development.
- Strong in Java Programming and OOPS Concepts.
- Knowledge of problem-solving, multi-threading and complexity analysis.
- Experience with design patterns like MVVM, Provider etc.
- Experience in Android application development experience using Java, Kotlin & Flutter.
- Design and develop Mobile applications using Flutter.
- Must be able to deploy app in Play store & App store.
- Expert in Android User Interface Development and Understanding of best practices for the same.
- Independently drive the development of Android-based applications.
- Ability to work with web services on the Android platform (consuming REST/SOAP APIs) and related underlying technologies (JSON, XML).
- Self-driven and able to work with minimal direction.
Desired Candidate Profile:
- Problem-solving expertise in critical steps.
- Hands-on experience with Android studio & Gradle build system.
- Knowledge of Linux, Git, Relational Databases, XML and JSON is a must.
- Hands-on practice with CI/CD tools
- Memory optimization and Debugging skills.
5+ years of DevOps/SRE experience in cloud-native, product-based companies (B2C scale preferred)
Strong hands-on AWS expertise across core and advanced services (EC2, ECS/EKS, Lambda, S3, CloudFront, RDS, VPC, IAM, ELB/ALB, Route53)
Proven experience designing high-availability, fault-tolerant cloud architectures for large-scale traffic
Strong experience building & maintaining CI/CD pipelines (Jenkins mandatory; GitHub Actions/GitLab CI a plus)
Prior experience running production-grade microservices deployments and automated rollout strategies (Blue/Green, Canary)
Hands-on experience with monitoring & observability tools (Grafana, Prometheus, ELK, CloudWatch, New Relic, etc.)
Solid hands-on experience with MongoDB in production, including performance tuning, indexing & replication
Strong scripting skills (Bash, Shell, Python) for automation
Hands-on experience with IaC (Terraform, CloudFormation, or Ansible)
Deep understanding of networking fundamentals (VPC, subnets, routing, NAT, security groups)
Strong experience in incident management, root cause analysis & production firefighti
Key Responsibilities :
Design and Development : Develop robust and scalable robotic applications
using ROS2. Implement software for various robotic systems, ensuring high
performance and reliability.
Hand-on with developing ROS2 nodes, Services/Clients, Publishers/Subscriber.
Lead and develop path/motion planning algorithms that include route planning,
trajectory optimization, decision making, and open space planning. Good
understandings of Robot dynamics, kinematics and modeling.
System Integration : Integrate sensors, actuators, and other hardware
components with robotic systems. Ensure seamless communication between
hardware and software layers. Experienced on integration with perception
sensors such as IMU, GPS, Stereo Cameras, Lidar, Radar, and various other
sensors.
URDF Modeling : Create and maintain accurate URDF models for robotic
systems. Ensure models accurately represent the physical configuration and
kinematics of the robots.
Algorithm Implementation : Implement and optimize algorithms for perception,
localization, mapping, navigation, and control.
Who we are:
Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.
At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.
We are looking for
We are looking for an innovative and mission-driven Director, Engineering to play a pivotal role in building the most critical engineering solutions for our business growth. This new role will be supporting the enterprise and Technology organization of business line.
The Director, Engineering works with the Product Owner to understand the business strategy and work together to define the roadmap of product feature development over the next couple of years. Along with that the key aspect is to ensure that the team is aligned to deliver these strategic initiatives which would encompass building data streams, data analytics and feature development across multiple projects in close partnership with our Product teams.
As a Director Engineering in Acqueon you will….
Responsive team player who can proactively contribute for building technical strategies for applications and systems by promoting an understanding of the technology and business roadmap. He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment.
- Lead a team of strong developers, working on large-scale, complex and cutting-edge systems and ensure that the team optimizes codes, while contributing to business goals and product strategies
- Chalk-out and implement the vision, technology roadmap and business goals
- Operate with scale and speed, amidst flux in the fast-paced environment and evaluate performances regularly and share and seek feedback
- Managing the development and delivery of complex features from design to production according to product requirements
- Work closely with Engineering Leaders, Managers; Product Management, Business Development and Operation teams, and enable them by providing scalable and high quality technology solutions at a rapid pace, estimate and plan projects in an agile environment
- Ensuring that risks and issues are identified and managed closely while driving all stakeholders to deliver on time and to the required quality standards
- Building a strong development team that can work independently and at the same time will collaborate with other international R&D teams
- Responsible to review Architecture and design technically robust, flexible and scalable solutions and deep understanding of technologies and architecture in a highly scalable and available set-up
- Expertise in highly transactional, large relational and complex systems
- Strong object oriented design skills, and an uncanny ability to design intuitive modules and class-level interfaces
- Superior management skills to manage multi-engineer projects and experience in delivering high quality projects on time
- Strong technical competence with a track record of individual technical accomplishments
As a Director in Acqueon you will need….
- An Engineering Degree - B.E/B.Tech/MS in any stream – Computer Science/IT preferred
- With 15+ years of experience in building and managing highly skilled development teams, and the ability to lead, coach and influence them
- Deep understanding in Java, Golang, SQL/NoSQL database, Elastic search, K8S and Docker
- Experience in developing scalable, concurrent, low-latency, fault tolerant systems
- Strong track record of leading and managing the delivery of software development projects, meeting key milestones and overcoming challenges
- Previous experience in working with other international R&D, product management and support teams
- Proven knowledge in both architecture and implementation-level software design of high-scale distributed systems
- Drive the success of the implementation by applying technical skills, to design and build enhanced processes and technical solutions in support of strategic initiatives.
- Work closely with the Architects and cross functional teams and follow established practices for the delivery of solutions meeting QCD (Quality, Cost & Delivery). Within the established architectural guidelines.
- Ability to manage, track and identify risks, bottlenecks and challenges ahead of time, and oversee technical coordination to resolve them
- Willingness to work in a fast paced, and driven team in a context-switching environment
- Should have experience with CDP platforms, NoSql platforms, java/python, AWS platform, ELT (connectors to fetch data, transform) additionally experience with Sagemaker, AI Modelling and Data Science would be a plus
Understanding of enterprise application development and deployment.
Good understanding OOPS and Design Patterns and experience of tools like Enterprise Architect.
Good knowledge of RDBMS design, programming and DBA concepts and experience of working in SQL Server and Oracle databases.
Good Design, Coding and Testing skills.
Knowledge and exposure to Service Oriented Architecture, Enterprise
Service Bus and application Integration (using middleware).
Experience of working in electricity utility domain – preferably in
EA/AMR/AMI/EMS/IT System Integration/ERP (for Utilities) projects
Mobility based software development, GPRS, GSM Knowledge of BI tools implementation.
Experience in mobility based applications will be an added advantage.
Position: Sales Person
Location: Salt Lake, Kolkata
Experience: 6 months and above
Salary: upto 13,000 pm
Qualification: Graduate in any field
Wanted Male Candidate
Skills:
- Basic MS Excel and MS Word.
- Passionate for Sales.
- Fluent Verbal Communication Skill.
- Fluent in English, Bengali and Hindi.
- Confident in speaking.
Responsibilities:
- Attending customers in showroom.
- Explaining the features and products to the customers.
- Opening and closing the showroom.
- Maintaining showroom cleanliness.
- Calling leads generated from the marketing activities.
- Calling customers for feedback.
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Responsibilities: • Utilize established development tools, guidelines and conventions including but not limited to ASP.NET [Web API], SQL Server and C#.NET. |
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Requirements |
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• 4+ years of development experience using C#.NET. |
Play an active role to support the operations to ensure growth of the company
Maintain MIS for Campaigns
Handle data on funds transfered
Generate reports as required.
Provide end to end solutions to customers from Social media leads
Coordinate with internal departments for Finance & Tech support.
Facilitate smooth functioning of fundraisers & campaigns
Work effectively & actively in a team.










