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Technical Support Engineer
Software Company
Technical Support Engineer
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Technical Support Engineer

at Software Company

Agency job
4 - 10 yrs
₹5L - ₹14L / yr
Hyderabad
Skills
Technical support
Customer Support
skill iconAmazon Web Services (AWS)
Linux/Unix
SQL
MySQL
RESTful APIs
SOAP
JSON

Key Responsibilities:

 Taking ownership of customer issues reported and seeing problems through to resolution

 Understand, interpret, reproduce, and diagnose issues reported by the customers.

 Researching, troubleshooting and identifying solutions to resolve product issues

 Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting

 Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience

 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

 Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues

 Contributing actively towards knowledge base articles

 Adherence to strict SLA’s

 Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis

 Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge

 The engineer should be available to work in the late evening shift (4pm - 1am) if required.

 

Primary skills:

 3-8 years of relevant experience.

 Strong technical knowledge on:

  • Cloud Technologies – AWS, Azure etc.
  • Databases – SQL, Oracle, MySQL etc.
  • Operating Systems – Linux, Windows etc
  • Networking – Basic networking concepts and troubleshooting
  •  Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.

 Excellent communication skills – English written and verbal

 HTTP technology and principles, including REST and SOAP principles (Required)

 JSON & XML Data formats (required)  Javascript Regular Expression (Good to have)

 Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)

 Working knowledge of database technologies and SQL (Required)

 In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)

 Strong analytical and logical reasoning for technical troubleshooting

 Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.

 Should be a team player who keeps team’s success before individual achievements

 Knowledge on data integration (Informatica/ Mulesoft)

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About CloudZies: CloudZies is a Digital Marketing management consulting firm that solves old problems with leading-edge AI based analytics. We build upon Business Intelligence applications with our specialties in Artificial Intelligence (AI) and Machine Learning (ML). We work to integrate AI and ML solutions into your existing business processes to improve decision making and ROI. In addition, CloudZies offers a full suite of free eCommerce capabilities from cloud-based solutions to app development for predictive model deployment. CloudZies also provides User Experience Research with Advance data training. We enable businesses to create and improve their products and services by providing them with user insights. These insights help identify user needs, environment, challenges, and opportunities. We increase our client’s understanding of what will make a great product or service for various users in various markets. Each market has its own constraints that need to be identified. We work towards making designs that remove these ​barriers​ ​​and​ ​create​ ​a​ ​product​ ​that​ ​people​ ​love​ ​and​ ​trust. Also, we help our client to grow in there area, We have data that they can feed and make their service more reliable. We will be taking care of everything including feedback from their customers. We Build AI based tomorrow for growing the small Business into Enterprise. BASIC QUALIFICATIONS • Bachelor’s degree in Computer Science or related field • Equivalent experience to a Bachelor's degree based on 3 years of work experience for every 1 year of education • 2+ years of professional experience in software development • Computer Science fundamentals in object-oriented design • Computer Science fundamentals in data structures • Computer Science fundamentals in algorithm design, problem-solving, and complexity analysis • Proficiency in, at least, one modern programming language such as NodeJS, ReactJS, JavaScript or Python, Django • Building encrypted API on top of the network layer, And MongoDB as backend. PREFERRED QUALIFICATIONS · Experience building complex software systems that have been successfully delivered to customers · AWS/Azure is plus to have · Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations · Ability to take a project from scoping requirements through actual launch of the project · Experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs. · Experience improving web latency in complex large scale deployments. · Experience in databases, analytics, big data systems or business intelligence products · Experience mentoring and training other engineers or Visit https://cloudzies.com/careers
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Shubham Vishwakarma

Full Stack Developer - Averlon
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