Cutshort logo
Software Company logo
Technical Support Engineer
Software Company
Technical Support Engineer
Software Company's logo

Technical Support Engineer

at Software Company

Agency job
4 - 10 yrs
₹5L - ₹14L / yr
Hyderabad
Skills
Technical support
Customer Support
skill iconAmazon Web Services (AWS)
Linux/Unix
SQL
MySQL
RESTful APIs
SOAP
JSON

Key Responsibilities:

 Taking ownership of customer issues reported and seeing problems through to resolution

 Understand, interpret, reproduce, and diagnose issues reported by the customers.

 Researching, troubleshooting and identifying solutions to resolve product issues

 Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting

 Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience

 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

 Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues

 Contributing actively towards knowledge base articles

 Adherence to strict SLA’s

 Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis

 Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge

 The engineer should be available to work in the late evening shift (4pm - 1am) if required.

 

Primary skills:

 3-8 years of relevant experience.

 Strong technical knowledge on:

  • Cloud Technologies – AWS, Azure etc.
  • Databases – SQL, Oracle, MySQL etc.
  • Operating Systems – Linux, Windows etc
  • Networking – Basic networking concepts and troubleshooting
  •  Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.

 Excellent communication skills – English written and verbal

 HTTP technology and principles, including REST and SOAP principles (Required)

 JSON & XML Data formats (required)  Javascript Regular Expression (Good to have)

 Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)

 Working knowledge of database technologies and SQL (Required)

 In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)

 Strong analytical and logical reasoning for technical troubleshooting

 Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.

 Should be a team player who keeps team’s success before individual achievements

 Knowledge on data integration (Informatica/ Mulesoft)

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

commercial interiors / construction projects
commercial interiors / construction projects
Agency job
via Aavyan Talent Sphere by Khushi Jindal
Bengaluru (Bangalore), Delhi, Gurugram, Noida, Ghaziabad, Faridabad
2 - 5 yrs
₹5L - ₹6L / yr
Architecture
Interior design

Position: Project Manager – Commercial Interior Fit-Out

Location: Bangalore & Delhi NCR

Industry: Interior Design / Modular Interiors / Glass & Partition Systems


Role Overview

We are looking for an experienced Project Manager to lead commercial interior fit-out projects involving glass partitions, storefronts, modular installations, and digital door locks. The ideal candidate should have a background in construction/interior project management and strong on-site execution capabilities.


Key Responsibilities

  • Plan and manage commercial interior fit-out projects from start to finish
  • Supervise on-site execution including installation of glass partitions, modular units, and storefronts
  • Coordinate with architects, vendors, subcontractors, and internal teams
  • Review architectural drawings and ensure compliance with building codes and safety standards
  • Manage project timelines, materials, budget, and manpower
  • Prepare progress reports and ensure quality and client satisfaction


Required Skills & Experience

  • Minimum 3 years of experience in commercial interiors / construction projects
  • Experience in glass partitions, modular furniture, or storefront systems preferred
  • Ability to read and interpret architectural/structural drawings
  • Strong knowledge of construction materials, tools, and safety regulations
  • Proven team management and vendor coordination skills
  • Proficient in MS Office, AutoCAD, and basic project management tools


Qualifications

  • B.Tech / Diploma in Civil, Mechanical, or related field
  • Willing to travel to sites as needed
Read more
winlancer technologies pvt ltd
Suhani Vaishnav
Posted by Suhani Vaishnav
Indore
1 - 2 yrs
₹1L - ₹2L / yr
User Interface (UI) Design
Wordpress
Mobile App Design
skill iconHTML/CSS
Responsive Design
+5 more

We are looking for a talented UI/UX Designer to create amazing user experiences.

  • The ideal candidate should have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.
  • Experience in Mobile UI Design , responsive website
  • Participating in a team-oriented environment to develop complex web front-end.
  • Experience in creating mockups and converting PSD into HTML(Responsive) , HTML/CSS into PNG/JPEG.
  • Experience in Adobe Photoshop, Firework, illustrator, Dreamweaver.
  • Well versed in HTML, HTML5, CSS, CSS3, Bootstrap and Java Script.
  • Worked on wordpress project i.e Theme customization , wordpress installation & convert HTML/CSS to wordpress
  • Ability to understand the requirement and do work individually.
  • Test websites compatibility on different resolutions and browsers such as IE, Firefox, Safari.
  • Excellent communication skills (English)
Read more
CASEY GALAXY PVT LTD
Remote, Balangir
1 - 6 yrs
₹3L - ₹4L / yr
Business Development
New business development
Communication Skills
Sales
Effective communication
+1 more

RESPONSIBILITIES:-

 As a  Business   Development  Manager   working under   FMCG   segments, an ideal candidate must perform the following responsibilities:

·      Approaching  potential  leads  a  close  them  within  a  stipulated  time  frame.

·      Create  exclusive  distributors,   exclusive super stockist and business associated for the company towards business growth.

·      Finding and developing new markets and improving sales.

 

REQUIREMENTS:

·       Bachelor’s degree in business, marketing or related field.

·       Experience in sales, marketing or related field.

·       Strong communication skills.

·       Excellent organisational skills.

Read more
AvanSaber Technologies Pvt Ltd
Remote, Pune
1 - 5 yrs
₹3L - ₹5L / yr
Digital Marketing
Business Development
Product demonstration
Content Marketing
Email Marketing

We are looking for a talented and competitive Sales Development Representative who thrives in a quick sales cycle environment. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. The ideal candidate must be a pro at using Linkedin, Sales CRM, Email and comfortable making connections via Skype chats or calls every day.

Job Responsibilities:

  • Learn & understand our products and our prospective clients well.
  • Understand customer pain points, requirements and correlate ZapInventory & ZapApps.io solutions and customer requirements.

  • Source new sales opportunities through outbound reach, cold emails, skype chats or phone calls or anything to reach out to prospective customers.

  • Respond, engage and qualify inbound leads and inquiries.

  • Engage current users to expand awareness, educate, ask for referrals, identify new opportunities and develop account intelligence.

  • Execute planned sales activities and develop a target list of high potential new customers.

  • Resolve customer complaints regarding sales and services.

  • Achieve monthly & quarterly quotas.

  • Perform effective online demos to prospects.
    Manage customer queries on Intercom (or other chat tool we might be using) and email.

Requirements:

  • Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence.
  • Ability to make focused efforts to close deals. The ideal candidate should be strategy driven with a research-based approach.
  • Proven sales development experience, preferably at an Internet startup or SaaS industry.
  • Savvy with LinkedIn sales navigator, and CRM tools.
  • Proficient with corporate productivity and web presentation tools.
  • Ability to multitask, prioritise and manage time effectively.

Additional Responsibilities: We also expect this person to handle our SEO management task which includes working with bloggers and digital media executives.

Read more
Saas Based Tech Company
Saas Based Tech Company
Agency job
via Merito by Gaurav Bhosle
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
5 - 7 yrs
₹7L - ₹12L / yr
Linux/Unix
Linux administration
skill iconAmazon Web Services (AWS)
Firewall
MySQL

What will you do?

  • Act as senior level escalation point for technical remediation of incidents and service requests.
  • Work as L2 resource in AWS Cloud infrastructure and system administration team providing technical support and resolving issues
  • Troubleshoot technical issues faced which could be related to external interfaces, networking, application and Ubuntu configuration, IIS Configuration, Linux Servers etc.
  • Resolving urgent and immediate requests by support team in a vibrant and demanding environment.
  • Test upgrades and patches from development team prior to client rollout
  • Document the Interface testing and other details, update and complete all handovers.
  • Coordinate directly with on-site IT, vendors, off-site helpdesks over email or phone calls to complete technical assignments.
  • Do audit of new implemented properties for initial few weeks and identify the repeated issues reported by property.

 

Technical Competencies you’ll possess:

 

  • Strong Linux and Windows Administration skills
  • In depth knowledge of the windows servers & Linux servers.
  • Good understanding of AWS Cloud Infrastructure, Networking, Firewall, Infrastructure, SQL and IIS Configuration, Ubuntu Configurations and MySQL.
  • Working knowledge of interfaces and integrations of systems.
  • Enhanced troubleshooting skills.
  • Possess a good understanding of Internet based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc.

 

Read more
They focused on delivering Digital solution (TC1)
They focused on delivering Digital solution (TC1)
Agency job
via Multi Recruit by Sukanya J
Bengaluru (Bangalore)
4 - 6 yrs
₹20L - ₹25L / yr
Hybris
skill iconJava
Spring
Hibernate
  • 4 to 6 years plus experience in having implemented Hybris Commerce Solution.
  • Working experience in Java, Spring, and Hibernate is a must
  • Working experience of customizing Hybris Accelerators
  • Proficient in Hybris core concepts and commerce concepts including, but not limited to, Hybris PCM Data Modeling, Endeca/SOLR, WCMS/ Customer Experience Manager, Cockpits, Cron jobs, internationalization, personalization, security concepts, and REST.
  • Proficient in the catalog, order management, promotions, B2B commerce.
  • Should have experience in handling multi/Omni-channel architecture through related Hybris Channel management modules.
  • Good understanding of integration patterns/methodologies of Hybris with Organic SEO Search, Faceted Search, and Commerce Search.
  • Should have exposure on the continuous integration build tools and code quality tools
  • Working experience of Integration with external services such as payment gateways, Order management solution using Web services such as REST and SOAP
  • Working experience of SOLR Search Engine is a plus
Read more
VIMANA
at VIMANA
4 recruiters
Loshy Chandran
Posted by Loshy Chandran
Remote, Chennai
2 - 5 yrs
Best in industry
skill iconC++
Internet of Things (IOT)
Multithreading
Data Structures

We are looking for passionate, talented and super-smart engineers to join our product development team. If you are someone who innovates, loves solving hard problems, and enjoys end-to-end product development, then this job is for you! You will be working with some of the best developers in the industry in a self-organising, agile environment where talent is valued over job title or years of experience.

 

Responsibilities:

  • You will be involved in end-to-end development of VIMANA technology, adhering to our development practices and expected quality standards.
  • You will be building machine/controller specific applications that run on machine tools and stream the machine stats.
  • You will be part of a highly collaborative Agile team which passionately follows SAFe Agile practices, including pair-programming, PR reviews, TDD, and Continuous Integration/Delivery (CI/CD).
  • You will be part of a DevOps culture where you will get to work with production systems, including operations, deployment, and maintenance.
  • You will have an opportunity to continuously grow and build your capabilities, learning new technologies, languages, and platforms.

 

Requirements:

  • Undergraduate degree in Computer Science or a related field, or equivalent practical experience.
  • 3+ years of product development experience.
  • Proficiency in C, C++, Multi-Thread application development, STL, Boost and TCP/IP programming.
  • Optionally should have some basic knowledge on C#, Python and Wireshark.
  • Deep knowledge in Data Structures and Algorithms, using various debuggers (Local/Remote).

 

Additional Skills:

  • Experience in working with Agile software methodologies (XP, Scrum, Kanban), TDD and Continuous Integration (CI/CD).
  • Experience using no-SQL databases like MongoDB or Elasticsearch.
  • Prior experience with container orchestrators like Kubernetes is a plus.
About VIMANA

We build products and platforms for the Industrial Internet of Things. Our technology is being used around the world in mission-critical applications - from improving the performance of manufacturing plants, to making electric vehicles safer and more efficient, to making industrial equipment smarter.

Please visit https://govimana.com/ to learn more about what we do.

Why Explore a Career at VIMANA
  • We recognize that our dedicated team members make us successful and we offer competitive salaries.
  • We are a workplace that values work-life balance, provides flexible working hours, and full time remote work options.
  • You will be part of a team that is highly motivated to learn and work on cutting edge technologies, tools, and development practices.
  • Bon Appetit! Enjoy catered breakfasts, lunches and free snacks!

VIMANA Interview Process
We usually target to complete all the interviews in a week's time and would provide prompt feedback to the candidate. As of now, all the interviews are conducted online due to covid situation.

1.Telephonic screening (30 Min )

A 30 minute telephonic interview to understand and evaluate the candidate's fit with the job role and the company.
Clarify any queries regarding the job/company.
Give an overview about further interview rounds

2. Technical Rounds

This would be deep technical round to evaluate the candidate's technical capability pertaining to the job role.

3. HR Round

Candidate's team and cultural fit will be evaluated during this round

We would proceed with releasing the offer if the candidate clears all the above rounds.

Note: In certain cases, we might schedule additional rounds if needed before releasing the offer.
Read more
Zolve
at Zolve
3 recruiters
Nirmeeta Ray
Posted by Nirmeeta Ray
Navi Mumbai, Mumbai
2 - 5 yrs
₹3L - ₹6L / yr
Copy Writing
Copy Writer
Creative Writing
Communication Skills
English Proficiency
JOB DESCRIPTION
  • Creating concise, eye-catching, and innovative headlines and body copy.
  • Consistently brainstorming and collaborating with team for new ideas and strategies.
  • Writing a wide variety of topics for multiple platforms (website, social updates, emails, banners, videos, etc)
  • Researching markets and industries to compare and create content that is innovative and original.
  • Performance monitoring and review meetings.

EXPERIENCE and SKILL SET

  • Excellent knowledge of trending strategies on digital networking channels (Facebook, Instagram, LinkedIn, YouTube, twitter etc.)
  • 2 years of experience in creative writing or copywriting/ promotional writing.
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook).
  • Candidate with IT background will be preferred.

 

Read more
Housing.com
at Housing.com
8 recruiters
Srinivasa Govindraju
Posted by Srinivasa Govindraju
Remote, Bengaluru (Bangalore)
1 - 5 yrs
₹3L - ₹5L / yr
Account Management
Customer Relationship Management (CRM)
Client Servicing
B2B Marketing
Acquisition
+1 more

What does this role hold for you…??

 

  • Responsibility for the entire process of lead management, sales and business development for the region.
  • Driving scale and growth through proper sales planning and precise execution.
  • Data management to ensure 100% coverage in assigned territory and tracking other key parameters.
  • Client acquisition campaigns and lead generation to build as a flagship brand for Property Services in the respective region.
  • Responsibility service delivery ensuring client retention and reference.
  • Providing the market intelligence, data analytics and insights for the marketing team to launch the right promotional and customer communication initiatives.
  • Responsibility for achieving targets in the designated areas.
  • Developing and maintaining of database regular reporting &follow-ups.
  • B2B Frontline Sales.
  • Mapping of new projects and new builders in designated territories, acquisition of new projects and new builders to ensure coverage across designated territory.
  • Relationship Management with existing clients to ensure 100% coverage of new projects launched by them.
  • Achieving revenue and coverage targets.
  •  

 

Apply if you have…

 

  • Post-graduation degree with 3 to 5 yrs of experience in B2B/Channel sales responsibility.
  • Have worked in a real estate business.
  • An outgoing and likable personality
  • Confidence and authoritative speaking
  • Strong presentation skills & confidence in your own abilities
  • A high degree of self-motivation
  • A passion for selling, Personal ambition, Resilience and persistence
  • Ability to communicate with people at all levels & strong negotiation skills
  • Ability to work own your own initiative and as part of a team
  • Strong execution skills
  • Knowledge of MS office (word and excel) and know how to use Internet.

 

Passion for results & good time management


Regards
Srinivas
Read more
HappLabs Software LLP
at HappLabs Software LLP
6 recruiters
Shruti Kulkarni
Posted by Shruti Kulkarni
Bengaluru (Bangalore)
3 - 5 yrs
₹7L - ₹8L / yr
skill iconPHP
MySQL
skill iconJavascript
skill iconjQuery
MVC Framework
Job brief: We are looking for a experienced Team Lead who possesses a passion for pushing Web technologies to the limits. This person will work with our team of talented engineers to design and build the next generation of Web applications. Works closely with other app development and technical teams. Tech Stack : PHP, HTML, CSS, JAVASCRIPT, AJAX, REST API, JQUERY, POSTGRESQL, MYSQL, MVC FRAMEWORK. Responsibilities: ● Should take the responsibility and ownership for the analysis, functional decomposition, modelling, prototyping, design, coding, code review, testing, deployment and status reporting of a work product in a project. ● Delivery of project version / module as per plan and with quality. ● Provide input on technical effort estimation to arrive at resourcing plans. ● Be part of technical panel for recruitment and yearly performance appraisals. ● Conduct training and induction of new team members. ● Develop a detailed project plan to monitor and track progress. ● Measure project performance using appropriate tools and techniques. ● Report and escalate to management as needed. ● Manage the relationship with the client and all stakeholders. ● Perform risk management to minimize project risks. ● Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. ● Ensure resource availability and allocation. ● Develop a detailed project plan to monitor and track progress. ● Perform other related duties as assigned ● Develop spreadsheets, diagrams and process maps to document needs. ● Create and maintain comprehensive project documentation Requirements: ● 3+ years of experience in developing web applications. ● Experience in technically leading a development team / sub team of 3-5 developers. ● Experience of working on projects involving a variety of technologies. ● Ensure resource availability and allocation. ● Excellent understanding on APIs ● Excellent understanding of software architectures. ● Excellent understanding of databases especially Firebase. ● Excellent understanding of UI elements--, layouts, common 3rd party libraries, etc. ● Ability to architect scalable and performance oriented solutions based on the requirements. ● Ensure that the latest technology standard and best practices are maintained across the organization. ● Develop the vision and roadmap of an organization's technology strategy. Lead the architecture and execution of it. ● Excellent problem solving skills, Ensure the performance quality and responsiveness of applications Collaborate with a team to define design and ship new features ● Version control with Bitbucket. ● Understanding of startup culture ● Good team player, Quick learner
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos