Cutshort logo
Software Company logo
Technical Support Engineer
Software Company
Technical Support Engineer
Jobdost's logo

Technical Support Engineer

at Software Company

Agency job
4 - 10 yrs
₹5L - ₹14L / yr
Hyderabad
Skills
Technical support
Customer Support
skill iconAmazon Web Services (AWS)
Linux/Unix
SQL
MySQL
RESTful APIs
SOAP
JSON

Key Responsibilities:

 Taking ownership of customer issues reported and seeing problems through to resolution

 Understand, interpret, reproduce, and diagnose issues reported by the customers.

 Researching, troubleshooting and identifying solutions to resolve product issues

 Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting

 Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience

 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

 Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues

 Contributing actively towards knowledge base articles

 Adherence to strict SLA’s

 Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis

 Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge

 The engineer should be available to work in the late evening shift (4pm - 1am) if required.

 

Primary skills:

 3-8 years of relevant experience.

 Strong technical knowledge on:

  • Cloud Technologies – AWS, Azure etc.
  • Databases – SQL, Oracle, MySQL etc.
  • Operating Systems – Linux, Windows etc
  • Networking – Basic networking concepts and troubleshooting
  •  Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.

 Excellent communication skills – English written and verbal

 HTTP technology and principles, including REST and SOAP principles (Required)

 JSON & XML Data formats (required)  Javascript Regular Expression (Good to have)

 Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)

 Working knowledge of database technologies and SQL (Required)

 In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)

 Strong analytical and logical reasoning for technical troubleshooting

 Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.

 Should be a team player who keeps team’s success before individual achievements

 Knowledge on data integration (Informatica/ Mulesoft)

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

jk
at jk
mithul m
Posted by mithul m
Coimbatore
2 - 15 yrs
₹5L - ₹9L / yr
Communication Skills
Time management
Administrative support

An Associate Professor is a mid-to-senior academic position in colleges and universities, typically above Assistant Professor and below Professor.


Joining:Immiate Joining


Qualifications:

In many institutions, especially in India:

  • Ph.D. in a relevant discipline
  • Teaching/research experience (often 8+ years)
  • Research publications in indexed journals
  • API score/research contributions as per institutional norms
  • Eligibility criteria based on UGC or AICTE guidelines

Skills Required:

  • Subject expertise in the specialization area
  • Research and publication skills
  • Classroom and laboratory management
  • Communication and mentoring
  • Leadership and academic coordination
  • Technical and industry-oriented knowledge

Main Responsibilities:

  • Teaching undergraduate and postgraduate students
  • Conducting research and publishing papers
  • Guiding student projects, internships, and theses
  • Developing curriculum and course materials
  • Participating in academic administration
  • Applying for research grants and patents
  • Mentoring junior faculty and students
  • Contributing to accreditation activities such as NBA/NAAC

Technical / Domain Skills:

  • Programming languages: Java, Python, C, C++, JavaScript
  • Database systems: SQL, NoSQL, data modeling
  • Software engineering and system design
  • Artificial Intelligence & Machine Learning
  • Data Science & Big Data Analytics
  • Cloud Computing (AWS, Azure, Google Cloud)
  • Cybersecurity and Network Security

Research Skills:

  • Research methodology and experimental design
  • Publishing in SCI/Scopus journals
  • Writing research proposals and grant applications
  • Patent filing and innovation development
  • Data analysis and statistical tools
  • Literature review and technical documentation
  • Conference presentation and paper reviewing

Career Progression:

Assistant Professor → Associate Professor → Professor → Dean/HOD/Research Director


In conclusion, an Associate Professor plays a vital role in higher education by balancing teaching, research, student mentoring, and academic leadership. The position requires strong subject expertise, continuous learning, research contributions, and effective communication skills. Associate Professors contribute significantly to institutional growth, innovation, and the overall development of students and academic programs.

Read more
Remote only
0 - 0 yrs
₹3000 - ₹5000 / mo
skill iconPython

About the Role

We are looking for enthusiastic Backend Developer Interns to join our team remotely for a 3-month internship. This is an excellent opportunity to gain hands-on experience in backend development, work on real projects, and expand your technical skills. While this is an unpaid internship, interns who successfully complete the program will receive a Completion Certificate and a Letter of Recommendation.

Responsibilities

  • Assist in developing and maintaining backend services and APIs.
  • Work with databases (SQL/NoSQL) for data storage and retrieval.
  • Collaborate with frontend developers to integrate user-facing elements with server-side logic.
  • Write clean, efficient, and reusable code.
  • Debug, troubleshoot, and optimize backend performance.
  • Participate in code reviews and team discussions.
  • Document technical processes and contributions.

Requirements

  • Basic knowledge of at least one backend language/framework (Node.js, Python/Django/Flask, Java/Spring Boot, or similar).
  • Understanding of RESTful APIs and web services.
  • Familiarity with relational and/or NoSQL databases (MySQL, PostgreSQL, MongoDB, etc.).
  • Knowledge of Git/GitHub for version control.
  • Strong problem-solving and analytical skills.
  • Ability to work independently in a remote environment.
  • Good communication skills and eagerness to learn.

What You’ll Gain

  • Real-world experience in backend development.
  • Mentorship and exposure to industry practices.
  • Completion Certificate at the end of the internship.
  • Letter of Recommendation based on performance.
  • Opportunity to strengthen your portfolio with live projects.

Internship Details

  • Duration: 3 months
  • Location: Remote (Work from Home)
  • Stipend: Unpaid
  • Perks: Completion Certificate + Letter of Recommendation


Read more
Hunarstreet technologies pvt ltd
Hunarstreet technologies pvt ltd
Agency job
Remote only
3 - 15 yrs
₹3L - ₹15L / yr
certification
b2b
Sales
Business Development
certification bodies
+1 more

Position:

Manager – Business Development & Partnerships

Location:

Pan India – Hybrid / Remote Work

Reporting To:

National Head – Business Development & Partnerships

Job Summary:

The Manager – Business Development & Partnerships will be responsible for spearheading strategic growth initiatives, forging alliances, and scaling companies India's presence across regions and service verticals. This role combines strategic sales leadership with high-impact partnership development. The ideal candidate will have strong B2B experience in certification/compliance services, proven leadership abilities, and a growth mindset. This is a senior role with high visibility and direct contribution to organizational expansion.

Key Responsibilities:

Strategic Sales Leadership

- Lead regional and national revenue growth plans for management

system certifications, sustainability programs, training, and cyber

assurance services.

- Own and drive sales forecasting, funnel management, and target

achievement across assigned sectors.

- Collaborate with operations and delivery teams for customized client

solutions and seamless service fulfillment.

Partnership Development & Alliances

- Identify, evaluate, and build strategic partnerships with consulting

firms, technology partners, training organizations, industry

associations, and government bodies.

- Develop reseller/affiliate programs to extend companies India’s market

reach.

- Manage MoUs, partnership contracts, and alliance performance

tracking.

Large Account Management

- Manage high-value enterprise accounts across sectors (e.g., Pharma,

IT, Energy, Infrastructure, etc.).

- Work with CXO-level stakeholders to position company India as a long-term assurance partner.

- Drive cross-selling and account mining initiatives to maximize account

lifetime value.

Team Development & Mentorship

- Lead and mentor a team of Business Development Executives,

Assistant Managers, and Regional Sales Reps.

- Conduct periodic reviews, pipeline evaluations, and skills development

initiatives.

- Build a performance-driven culture focused on consultative value

selling. Market Intelligence & Strategic Initiatives

- Monitor market trends, emerging compliance needs,

government/regulatory shifts, and competitor strategies.

- Recommend new product/service opportunities aligned with client

needs and global standards evolution.

- Support brand positioning through event representation, panel

discussions, and industry networking.

Key Qualifications and Skills:

Education:

- Bachelor’s degree in business, Engineering, Science, or equivalent.

- MBA/PGDM in Marketing/Sales or related specialization preferred.

Experience:

- Minimum 8 years of experience in B2B business development, with at

least 3 years in a managerial/leadership role.

- Strong exposure to the Certification, Auditing & Training ecosystem.

- Experience in strategic partnership building and key account

management is essential.

- Prior experience in ISO certification, auditing, training, regulatory

compliance, or consulting services is mandatory.

Skills:

- Leadership and team-building ability with strong stakeholder

management.

- Excellent consultative sales and negotiation skills.

- In-depth understanding of standards, compliance lifecycles, and ESG

trends.

- Fluent communication and presentation skills for CXO engagement.

- CRM proficiency and comfort with business analytics/reporting tools.

Key Performance Indicators (KPIs):

- Achievement of individual and team sales targets.

- Client acquisition, satisfaction and retention rates.

- Timely and accurate reporting of sales activities.

Compensation:

- Competitive base salary with industry-leading variable/incentive

structure

- Leadership L&D programs and standard/certification sponsorships

- Travel reimbursements and executive-level benefits

- Long-term growth opportunities into national/regional leadership

Read more
Hunarstreet Technologies pvt ltd
Hunarstreet Technologies pvt ltd
Agency job
Mumbai, Navi Mumbai
6 - 15 yrs
₹8L - ₹18L / yr
Project Management
Project planning
BMS
building management
building automation
+2 more

Job Overview:

The BMS Project Manager is responsible for the management of Building Management System projects from design to completion. This role involves overseeing the design, installation, and commissioning and handing over of BMS solutions, ensuring all technical, quality, and safety standards are met. The Project Manager will collaborate with Consultants, PMC, clients, engineers, Internal team and Sub-contractors to ensure timely and cost-effective delivery of BMS systems that meet the required specifications.

Responsibilities:

  • Execute the BMS projects, including scope definition, project timelines, budgets, and resource allocation.
  • Coordinate with internal teams, subcontractors, and clients to ensure all project deliverables are met.
  • Develop detailed project plans, schedules, and work breakdown structures.
  • Perform risk assessments and develop mitigation strategies.
  • Manage and lead a team of engineers, technicians, Sub-contractor and other staff involved in the BMS project.
  • Ensure effective communication and collaboration between project stakeholders, including clients, consultants, and contractors.
  • Conduct regular team meetings to track progress and resolve issues.
  • Work closely with design engineers to ensure that the BMS design meets client requirements and industry standards.
  • Review technical specifications and drawings for the installation of BMS systems.
  • Oversee the procurement of BMS equipment and materials, ensuring quality, cost-effectiveness, and on-time delivery.
  • Ensure all required certifications and compliance with regulations for the BMS systems are met.
  • Monitor the progress of the project to ensure it is on schedule and within budget.
  • Ensure that all work meets quality standards and industry regulations.
  • Oversee the commissioning process and troubleshoot issues during system testing.
  • Maintain regular communication with clients/Consultants, providing updates on project status, milestones, and potential challenges.
  • Prepare Daily progress reports, including financial summaries, timelines, and project performance.
  • Address client concerns and provide solutions to any technical or operational issues.
  • Ensure all safety protocols are followed during the installation and commissioning of BMS systems.
  • Comply with local and international building codes, regulations, and standards.
  • Manage the project closeout process, ensuring all deliverables are completed and handed over to the client.
  • Prepare and review final documentation, including system manuals, warranties, and certificates.
  • Conduct post-project evaluations to assess performance and identify areas for improvement
  • Minimum 8 years of experience managing BMS or similar building automation projects.
  • Proven experience in managing large teams and large-scale projects.
  • Strong understanding of building systems, HVAC, lighting, energy management, and related technologies.
  • Experience with BMS platforms (e.g., Johnson Controls, Honeywell, Siemens, Trane etc).
  • Strong leadership and interpersonal skills.
  • Excellent communication skills (written and verbal).
  • Problem-solving abilities and attention to detail.

Ability to handle pressure and meet deadlines

Read more
Talent Pro
Bengaluru (Bangalore)
4 - 7 yrs
₹18L - ₹21L / yr
Business Analysis

Candidate must have 4–7 years of experience in analytics / business analytics roles.

2. Candidate must be currently based in Bangalore only (no relocation allowed).

3. Candidate must have hands-on experience with Python and SQL.

4. Candidate must have experience working with databases/APIs (Mongo, Presto, REST or similar).

5. Candidate must have experience building dashboards/visualizations (Tableau, Metabase or similar).

6. Candidate must be available for face-to-face interviews in Bangalore.

7. Candidate must have experience working closely with business, product, and operations teams.

Read more
Early stage startup
Early stage startup
Agency job
via Qrata by Blessy Fernandes
Remote only
5 - 8 yrs
₹30L - ₹40L / yr
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconPython
Responsibilities:
1. Design and implement RESTful APIs
2. Optimize the performance of applications for full-scale production deployments
3. Test software to ensure responsiveness and efficiency
4. Participate in code reviews
5. Write clean, scalable & efficient code along with technical documentation

Requirements:
1. 5+ years of backend development experience along with a degree in Computer Science, Statistics, or a relevant field
2. Sound knowledge and application of algorithms and data structures with space and complexities
3. Hands-on experience with JavaScript and Node.js
4. Knowledge of scripting languages like Python is a plus point.
5. Effective communication skills: Regularly achieve consensus with peers and clear status updates
6. A willingness to learn new technology, whatever lets you deliver the best product

Benefits:
1. You get to work in a liberal environment with some of the best engineers and entrepreneurs
2. Competitive CTC along with the opportunity to receive ESOPs/Tokens
3. Remote work culture

Bonus Points:
1. Understanding of web3 concepts
2. Experience working in blockchain or fintech space
3. Founded or have worked as a founding engineer in a startup previously.
4. Experience working with a remote team
Read more
The Editing Table
at The Editing Table
2 candid answers
Nitisha Pradhan
Posted by Nitisha Pradhan
Mohali, Punjab, Chandigarh
1 - 2 yrs
₹1.5L - ₹3L / yr
Image editing
Adobe Photoshop Lightroom

#hiring #lightroomeditor

THE EDITING TABLE is looking for a skilled Lightroom Photo Editor to elevate our creative team. We are looking for someone with an exceptional eye for color correction, image enhancement, and the ability to maintain visual consistency across all projects.

Requirements:

* Expertise in Adobe Lightroom is essential.

* Wedding photo editing experience is a strong advantage.

* 1+ year of experience in photo editing.

* Impressive portfolio showcasing before/after transformations

* Proven ability to meet tight deadlines with accuracy


Location : Mohali, Punjab (On site job)


Read more
Teblox Labs
Ritika Rai
Posted by Ritika Rai
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
2 - 4 yrs
₹3L - ₹6L / yr
Web3js
Social media management
Social Media Optimization (SMO)
discord

Job Description:

We are seeking a highly skilled and creative Social Media Manager with a strong understanding of Web3 technologies to join our dynamic team. As the Social Media Manager, you will be responsible for developing and implementing social media strategies to enhance our brand presence across various platforms while also integrating Web3 concepts to stay ahead in the digital landscape.

Responsibilities:

  1. Social Media Strategy: Develop and execute comprehensive social media strategies to increase brand awareness, engagement, and conversion leveraging platforms such as Facebook, Twitter, Instagram, LinkedIn, TikTok, and emerging Web3 platforms.
  2. Content Creation: Create engaging and high-quality content (text, image, video, and interactive) tailored to each platform and audience while aligning with the company's brand voice and values.
  3. Community Engagement: Build and nurture a strong community of followers, customers, and advocates through active participation, timely responses, and community management initiatives.
  4. Web3 Integration: Stay updated on the latest trends and developments in Web3 technologies such as blockchain, decentralized finance (DeFi), non-fungible tokens (NFTs), and decentralized applications (DApps). Integrate Web3 concepts into social media strategies to engage with the crypto community and explore innovative marketing approaches.
  5. Analytics and Reporting: Monitor social media performance metrics, analyze key insights, and generate regular reports to measure the effectiveness of campaigns, identify areas for improvement, and make data-driven decisions.
  6. Collaboration: Collaborate with cross-functional teams including marketing, design, content, and product teams to ensure cohesive brand messaging and alignment of social media efforts with broader marketing objectives.
  7. Stay Compliant: Ensure all social media activities comply with relevant regulations, guidelines, and best practices, particularly in the context of Web3 technologies and cryptocurrencies.

Requirements:

  1. Bachelor's degree in Marketing, Communications, Business, or related field.
  2. Proven work experience as a Social Media Manager or similar role, preferably in the tech industry.
  3. Strong understanding of social media platforms, trends, algorithms, and best practices.
  4. Knowledge of Web3 technologies such as blockchain, cryptocurrencies, NFTs, and decentralized applications.
  5. Excellent written and verbal communication skills with a creative flair.
  6. Analytical mindset with the ability to interpret data, track performance metrics, and optimize strategies accordingly.
  7. Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.
  8. Experience with social media management tools and analytics platforms.
  9. Passion for innovation, emerging technologies, and the evolving digital landscape.

Preferred Qualifications:

  1. Experience with community management and engagement strategies.
  2. Familiarity with graphic design and video editing tools.
  3. Previous experience working with Web3 projects or crypto-related brands.
  4. Certifications or coursework related to blockchain technology or digital marketing.

Join us: If you are a creative thinker with a passion for social media and a keen interest in Web3 technologies, we invite you to apply and be part of our team driving innovation and redefining the future of digital marketing.

Read more
Helping leaders continuously improve their security posture
Helping leaders continuously improve their security posture
Agency job
via Startup Login by Shreya Sanchita
Chennai
12 - 16 yrs
₹35L - ₹55L / yr
Vulnerability management
Threat analysis
Project Management
skill iconLeadership

Company: A cyber security company, helping leaders continuously improve their security posture.

Team Size: 200 +


Responsibilities

  • Analyze, plan, and develop requirements (and standards) for scheduled projects.
  • Assign and oversee the daily tasks of technical personnel while ensuring the team is working toward established milestones.
  • Hold regular team meetings to determine the progress and address any questions or challenges regarding projects.
  • Determine and define clear deliverables, roles, and responsibilities for security engineers required for specific projects or initiatives.
  • Research and evaluate different trends and technology in the cyber space and articulate the same to the team.
  • Hands-on experience with vulnerability management tools and strong technical understanding and experience assessing vulnerabilities and identifying weaknesses in multiple operating system platforms, database, and application servers.
  • Strong written and verbal communication skills with the ability to collaborate through all parts of the business.
  • High performance skillset which not only understands the threat spaces as it relates to risks, but also is able to meet the technical challenge of communicating this out to our teams/customers.
  • Leadership skills which bring out the best in the team. This includes both direct leadership but also cross-functional capabilities.
  • 5+ years in a vulnerability management program. Knowing not only how to assess vulnerabilities, but prioritize and drive remediation of the same.
  • Ability to communicate at the executive leadership levels. Understanding how to translate technical gaps to business risk is critical for communication in this role.
  • Reporting gaps in a meaningful way that addresses a business risk as well as providing technical solutions to the operations teams in remediation is key.
  • Experience in interacting with auditors and regulators.
  • Travel to client location (within India and abroad) as and when required.
  • Conduct exit briefing and presentation to clients and relevant stakeholders.
  • Work with pre-sales on technical proposals and RFP responses.
  • Certification in Project Management or related technical field will be an added advantage.
  • Experience in working in a high-level collaborative environment and promoting teamwork
  • Ability to predict challenges and seek to proactively head-off obstacles.


Education : Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience

Experience : 12 -16 years

Location : Chennai (Hybrid)

Compensation: Best in Industry


Why should we talk?

We are a bunch of passionate cybersecurity professionals who are building a culture of security. Today, cybersecurity is no more a luxury but a necessity with a global market value of $150 Billion. Our vision is to make cybersecurity available for all, not just the Fortune 500 companies.


We live by a people-first approach. We firmly believe that our employees should enjoy what they do. For our employees, we provide a hybrid work environment with a competitive best in industry pay, while providing them with an environment to learn, thrive, and grow. Our hybrid working environment allows employees to work from the comfort of their homes or the office if they choose to. For the right candidate, this will feel like your second home.


If you are passionate about cybersecurity just as we are, we would love to pick your brains.

Read more
channelplay limited
at channelplay limited
8 recruiters
Kyatham Ashok
Posted by Kyatham Ashok
Rajkot, Surat, Ahmedabad, Bhavnagar, surenderanagar, Gandhinagar, mumbai
1 - 7 yrs
₹2L - ₹3L / yr
Sales
Business Development
Field Sales
Telesales
Sales Operations
+1 more

We are Hiring sales executive for India's Leading Mobile brand - Xiaomi

 

Location

Ahmedabad, Badodara, Surat, Bhavnagar, Surendernagar, Bhuj, Junagadh, Himmatnagar, Palanpur, Gandhi Nagar

 

Experience

Experience from Mobile industry is must interested candidates can share cv

 

Salary

13k to 17k CTC plus incentives

Note salary depends on bands of selection (basis on experience and product knowledge)

 

 

BR,

Ashok K

 

Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos