Key Responsibilities:
Taking ownership of customer issues reported and seeing problems through to resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge
The engineer should be available to work in the late evening shift (4pm - 1am) if required.
Primary skills:
3-8 years of relevant experience.
Strong technical knowledge on:
- Cloud Technologies – AWS, Azure etc.
- Databases – SQL, Oracle, MySQL etc.
- Operating Systems – Linux, Windows etc
- Networking – Basic networking concepts and troubleshooting
- Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required) Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft)
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linux Support Engineer
at Dolat Capital Market Private Ltd.
Responsibilities
• Debugging dropped packets, whether at the network, NIC, OS, or application layers
• Troubleshooting kernel panics and system hangs
• Analyzing performance issues
• Fine-tuning processes to run with the least jitter
• Directing support for our continuously active servers, lines, and low-latency network
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Application Support Analyst - Permanent work from home
Rishabh Software(CMMi Level 3), an India based IT service provider, focuses on cost-effective, qualitative and timely delivered Offshore Software Development, Business Process Outsourcing (BPO) and Engineering Services.
Our Core competency lies in developing customized software solutions using web-based and client/server technology. With over 16 years of Software Development Experience working together with various domestic and international companies, we, at Rishabh Software, provide specific solutions as per the client requirements that help industries of different domains to change business problems into strategic advantages.
Through our offices in the US (Silicon Valley), UK (London) and India (Vadodara) we service our global clients with qualitative and well-executed software development, BPO and Engineering services.
• Minimum of 1 Years of experience in Web based Application Support or Service Delivery Analyst for any web based Applications support developed in either Java, Open source or Microsoft Technologies.
• Strong experience in SQL and LINUX/UNIX
• Should have strong analytical skills and ability to summarize and convey the key messages
• Must be autonomous and rigorous in managing usual incident and request while performing daily monitoring, reporting in accordance with SLA and procedures
• Good experience in proving high technical support and advice to users
• Good experience in managing production issues and requests
• Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity.
• Analyze and identify the recurrent root causes, patterns and propose permanent fixes, enhancements or training plans for users
• Ensure an accurate and complete tracking of the activities
• Perform daily checks and apply recovery and troubleshooting procedures strictly
• Ensure accurate and clear communication to users and partners
• To ensure a high availability to support and advice our users Management of production issues and requests.
• Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity.
• Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users.
• To ensure an accurate and complete tracking of the activity.
• Perform daily checks and apply recovery and troubleshooting procedures strictly.
• Ensure an accurate and clear communication to users and partners.
Merchant Implementation Manager
at Digital, a leading provider of omnichannel payment. (PC1)
- Ensure successful implementation of the new merchant with the goal to increase the number of company Digital ambassadors within the industry.
- Work closely with the merchant and the various CPD teams to guarantee a high-quality project delivery.
- Develop and execute an appropriate implementation plan for on-boarding, testing, and launch
- Configure the Product suite contracted by the merchant.
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- Ensure transition the configured client to the internal Service Desk team and mentor its staff so they can provide full support to the client.
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Education, skills, and experience
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- Strong SQL knowledge
- Former experience in programming tools, including .NET and Java
Moreover, technical support needs to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
Technical Support Responsibilities:
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
Technical Support Requirements:
Degree/Diploma in computer science or information technology.
Prior experience in tech support, desktop support, or a similar role.
Proficiency in Windows/Linux/Mac OS.
Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.
solutions and with customer success team for deploying the same to customers.
2. Build & Design conversational chatbots that can be directly deployed for usage bya
large volume of customers.
3. Prepare Chabot user flows and process flows to effectively communicate interaction and
design ideas.
4. Analyze data coming from bot conversation to provide insights w.r.t processes and user
experience enhancement
5. Ensure that the customer understands the solution and receive responses to all open
questions and action items.
6. Prepare solution-related documents and specifications with the ability to write clear,
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7. Drives problem management and associated resolutions delivery with product
management teams.
REQUIRED SKILS
1.Pre-Sales or technical consulting with enterprise software
2. Able to understand technology practitioner - you have got your hands dirty with APIs,
technical definitions, and stitching solutions between partner ecosystems with basic REST
APIs consumption & JSON manipulation knowledge.
3. Excellent understanding of SDLC, Agile & Scrum.
4. Good knowledge of preparation of BRD, FRD, SRS, Use Case, UML, ER Diagrams & Flow
Charts.
5. Creation of user-stories and bridging the gap between the development team, client, and
project manager.
6.Requirement Gathering, Preparation of Documents, Writing Test cases, and UAT.
dotNet Developer
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• Involved in entire SDLC lifecycle including analysis, development, fixing and monitoring of issues on the assigned product lines.
• Meets and exceeds standards for the quality and timeliness of the work products.
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Technical Duties & Responsibilities
With 2-4 years of experience in Scalable Architecture development. We are looking for Independent Contributors, who have good understanding of Microservices based architecture, and a comprehensive awareness of various architectures & their suitability as per product requirements: -
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• Good knowledge of messaging frameworks like RabbitMQ. Prefer a candidate who had earlier used messaging for a chat type solution or developed high transaction messaging queues.
• Should have experience in Elastic Search and Kibana. • Good understanding of RESTful architecture, database technologies (both SQL - and NoSQL).
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COBOL, JCL, DB2, SQL
Second Skill - CA7, Eazytrieve
IT professional with 4+ years of experience in mainframe development/enhancement/support,
Must be able to independently deliver work in COBOL, JCL, DB2, SQL, CA7, Eazytrieve, Endevor
Good communicaiton Skills
Familiar to AGILE way of working
Good to have exposure to DevOps, Jira(understand the code, document the logic/flow, test and fix bugs in SAS code)
Secondary skills:
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Control M scheduling
Oracle DB knowledge
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at Careator Technologies Pvt Ltd
Our esteem client MITS are looking for MSBI developer as per below JD
BI Developer
Roles and Responsibilities:
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- Expertise as a Microsoft BI Developer (SQL Server, SSIS)
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- Contribute to the testing and UAT phases
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