Cutshort logo
Software Company logo
Technical Support Engineer
Software Company
Technical Support Engineer
Jobdost's logo

Technical Support Engineer

at Software Company

Agency job
4 - 10 yrs
₹5L - ₹14L / yr
Hyderabad
Skills
Technical support
Customer Support
skill iconAmazon Web Services (AWS)
Linux/Unix
SQL
MySQL
RESTful APIs
SOAP
JSON

Key Responsibilities:

 Taking ownership of customer issues reported and seeing problems through to resolution

 Understand, interpret, reproduce, and diagnose issues reported by the customers.

 Researching, troubleshooting and identifying solutions to resolve product issues

 Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting

 Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience

 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

 Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues

 Contributing actively towards knowledge base articles

 Adherence to strict SLA’s

 Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis

 Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge

 The engineer should be available to work in the late evening shift (4pm - 1am) if required.

 

Primary skills:

 3-8 years of relevant experience.

 Strong technical knowledge on:

  • Cloud Technologies – AWS, Azure etc.
  • Databases – SQL, Oracle, MySQL etc.
  • Operating Systems – Linux, Windows etc
  • Networking – Basic networking concepts and troubleshooting
  •  Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.

 Excellent communication skills – English written and verbal

 HTTP technology and principles, including REST and SOAP principles (Required)

 JSON & XML Data formats (required)  Javascript Regular Expression (Good to have)

 Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)

 Working knowledge of database technologies and SQL (Required)

 In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)

 Strong analytical and logical reasoning for technical troubleshooting

 Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.

 Should be a team player who keeps team’s success before individual achievements

 Knowledge on data integration (Informatica/ Mulesoft)

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Indore
0 - 2 yrs
₹1L - ₹3L / yr
Lead Generation
Sales
Presentation Skills
Business Development
Project coordination
+1 more

We're Hiring! BusinessDevelopmentExecutive (Fresher)

Are you a recent graduate passionate about sales and business development? Join our team as a #BusinessDevelopmentExecutive!

What We’re Looking For:


#Skills: Excellent communication (written & verbal), basic knowledge of biding plaforms like Upwork, Freelancer ,wellfound, guru

Basic understanding of the trending technologies like PHP, Shopify Wordpress, Python,Dotnet, Mernstack ,Meanstack, Java

#Education: BE, BTech, BCA, MCA, (Freshers welcome!)

Qualification : Just a desire to learn, Excellent English Communicaton


#KeyResponsibilities:-

- Generate leads via bidding portals Upwork, Freelancer, LinkedIn sales navigator, apollo.io, clutch

- Build client relationships.

- Assist with proposals, market research, and sales, client communication.

- Staff Augmentation

- Requirement gathering from the client.


Apply Now at [email protected] to kick-start your career in business development!


Read more
BFC SOFTTECH PVTLTD
at BFC SOFTTECH PVTLTD
1 recruiter
Ravi Singh
Posted by Ravi Singh
Lucknow
2 - 3 yrs
₹4L - ₹6L / yr
skill iconAndroid Development
skill iconKotlin
skill iconJava
Model-View-View-Model (MVVM)
RxJava
+1 more
Job Description

Role: Senior Android & Flutter Developer.

Preferable immediate joiners.

Roles and Responsibilities:

- Minimum 2+ years of hands-on experience in Android & Flutter development.
- Strong in Java Programming and OOPS Concepts.
- Knowledge of problem-solving, multi-threading and complexity analysis.
- Experience with design patterns like MVVM, Provider etc.
- Experience in Android application development experience using Java, Kotlin & Flutter.
- Design and develop Mobile applications using Flutter.
- Must be able to deploy app in Play store & App store.
- Expert in Android User Interface Development and Understanding of best practices for the same.
- Independently drive the development of Android-based applications.
- Ability to work with web services on the Android platform (consuming REST/SOAP APIs) and related underlying technologies (JSON, XML).
- Self-driven and able to work with minimal direction.



Desired Candidate Profile:

- Problem-solving expertise in critical steps.
- Hands-on experience with Android studio & Gradle build system.
- Knowledge of Linux, Git, Relational Databases, XML and JSON is a must.
- Hands-on practice with CI/CD tools
- Memory optimization and Debugging skills.
Read more
Noida
5 - 7 yrs
₹20L - ₹25L / yr
DevOps

5+ years of DevOps/SRE experience in cloud-native, product-based companies (B2C scale preferred)

Strong hands-on AWS expertise across core and advanced services (EC2, ECS/EKS, Lambda, S3, CloudFront, RDS, VPC, IAM, ELB/ALB, Route53)

Proven experience designing high-availability, fault-tolerant cloud architectures for large-scale traffic

Strong experience building & maintaining CI/CD pipelines (Jenkins mandatory; GitHub Actions/GitLab CI a plus)

Prior experience running production-grade microservices deployments and automated rollout strategies (Blue/Green, Canary)

Hands-on experience with monitoring & observability tools (Grafana, Prometheus, ELK, CloudWatch, New Relic, etc.)

Solid hands-on experience with MongoDB in production, including performance tuning, indexing & replication

Strong scripting skills (Bash, Shell, Python) for automation

Hands-on experience with IaC (Terraform, CloudFormation, or Ansible)

Deep understanding of networking fundamentals (VPC, subnets, routing, NAT, security groups)

Strong experience in incident management, root cause analysis & production firefighti

Read more
Kody Technolab
Ahmedabad
1 - 4 yrs
₹4L - ₹10L / yr
Robotics
Robot Framework
ROS

Key Responsibilities : 

Design and Development : Develop robust and scalable robotic applications 

using ROS2. Implement software for various robotic systems, ensuring high 

performance and reliability. 

Hand-on with developing ROS2 nodes, Services/Clients, Publishers/Subscriber. 

Lead and develop path/motion planning algorithms that include route planning, 

trajectory optimization, decision making, and open space planning. Good 

understandings of Robot dynamics, kinematics and modeling. 

System Integration : Integrate sensors, actuators, and other hardware 

components with robotic systems. Ensure seamless communication between 

hardware and software layers. Experienced on integration with perception 

sensors such as IMU, GPS, Stereo Cameras, Lidar, Radar, and various other 

sensors. 

URDF Modeling : Create and maintain accurate URDF models for robotic 

systems. Ensure models accurately represent the physical configuration and 

kinematics of the robots. 

Algorithm Implementation : Implement and optimize algorithms for perception, 

localization, mapping, navigation, and control. 

Read more
Acqueon Technology
at Acqueon Technology
3 recruiters
Basavaraj C
Posted by Basavaraj C
Bengaluru (Bangalore)
14 - 25 yrs
₹40L - ₹60L / yr
Engineering Management
skill iconJava
J2EE
J2SE
NOSQL Databases
+3 more

Who we are:

Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.


We are looking for

We are looking for an innovative and mission-driven Director, Engineering to play a pivotal role in building the most critical engineering solutions for our business growth. This new role will be supporting the enterprise and Technology organization of business line.

The Director, Engineering works with the Product Owner to understand the business strategy and work together to define the roadmap of product feature development over the next couple of years. Along with that the key aspect is to ensure that the team is aligned to deliver these strategic initiatives which would encompass building data streams, data analytics and feature development across multiple projects in close partnership with our Product teams.


As a Director Engineering in Acqueon you will….

Responsive team player who can proactively contribute for building technical strategies for applications and systems by promoting an understanding of the technology and business roadmap. He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment.

  • Lead a team of strong developers, working on large-scale, complex and cutting-edge systems and ensure that the team optimizes codes, while contributing to business goals and product strategies
  • Chalk-out and implement the vision, technology roadmap and business goals
  • Operate with scale and speed, amidst flux in the fast-paced environment and evaluate performances regularly and share and seek feedback
  • Managing the development and delivery of complex features from design to production according to product requirements
  • Work closely with Engineering Leaders, Managers; Product Management, Business Development and Operation teams, and enable them by providing scalable and high quality technology solutions at a rapid pace, estimate and plan projects in an agile environment
  • Ensuring that risks and issues are identified and managed closely while driving all stakeholders to deliver on time and to the required quality standards
  • Building a strong development team that can work independently and at the same time will collaborate with other international R&D teams
  • Responsible to review Architecture and design technically robust, flexible and scalable solutions and deep understanding of technologies and architecture in a highly scalable and available set-up
  • Expertise in highly transactional, large relational and complex systems
  • Strong object oriented design skills, and an uncanny ability to design intuitive modules and class-level interfaces
  • Superior management skills to manage multi-engineer projects and experience in delivering high quality projects on time
  • Strong technical competence with a track record of individual technical accomplishments


As a Director in Acqueon you will need….

  • An Engineering Degree - B.E/B.Tech/MS in any stream – Computer Science/IT preferred
  • With 15+ years of experience in building and managing highly skilled development teams, and the ability to lead, coach and influence them
  • Deep understanding in Java, Golang, SQL/NoSQL database, Elastic search, K8S and Docker
  • Experience in developing scalable, concurrent, low-latency, fault tolerant systems
  • Strong track record of leading and managing the delivery of software development projects, meeting key milestones and overcoming challenges
  • Previous experience in working with other international R&D, product management and support teams
  • Proven knowledge in both architecture and implementation-level software design of high-scale distributed systems
  • Drive the success of the implementation by applying technical skills, to design and build enhanced processes and technical solutions in support of strategic initiatives.
  • Work closely with the Architects and cross functional teams and follow established practices for the delivery of solutions meeting QCD (Quality, Cost & Delivery). Within the established architectural guidelines.
  • Ability to manage, track and identify risks, bottlenecks and challenges ahead of time, and oversee technical coordination to resolve them
  • Willingness to work in a fast paced, and driven team in a context-switching environment
  • Should have experience with CDP platforms, NoSql platforms, java/python, AWS platform, ELT (connectors to fetch data, transform) additionally experience with Sagemaker, AI Modelling and Data Science would be a plus

 

Read more
Secure Meters Limited
Udaipur
1 - 3 yrs
₹1L - ₹8L / yr
skill icon.NET
ASP.NET
skill iconC#
SQL server
Object Oriented Programming (OOPs)
+4 more
 Experience of developing web based enterprise wide applications in .NET4.5 (C#, ASP.NET), WCF, WPF, AJAX etc
 Understanding of enterprise application development and deployment.
 Good understanding OOPS and Design Patterns and experience of tools like Enterprise Architect.
 Good knowledge of RDBMS design, programming and DBA concepts and experience of working in SQL Server and Oracle databases.
 Good Design, Coding and Testing skills.
 Knowledge and exposure to Service Oriented Architecture, Enterprise
Service Bus and application Integration (using middleware).
 Experience of working in electricity utility domain – preferably in
EA/AMR/AMI/EMS/IT System Integration/ERP (for Utilities) projects
 Mobility based software development, GPRS, GSM Knowledge of BI tools implementation.
 Experience in mobility based applications will be an added advantage.
Read more
A1 Human Wealth Management Private Limited
Kolkata
0.5 - 5 yrs
₹1.2L - ₹1.5L / yr
Sales
Communication Skills
Fluency
MS-Office

Position: Sales Person


Location: Salt Lake, Kolkata


Experience: 6 months and above


Salary: upto 13,000 pm


Qualification: Graduate in any field

Wanted Male Candidate


Skills

  • Basic MS Excel and MS Word.
  • Passionate for Sales.
  • Fluent Verbal Communication Skill.
  • Fluent in English, Bengali and Hindi.
  • Confident in speaking.

Responsibilities:

  • Attending customers in showroom.
  • Explaining the features and products to the customers.
  • Opening and closing the showroom.
  • Maintaining showroom cleanliness.
  • Calling leads generated from the marketing activities.
  • Calling customers for feedback.
Read more
Numerator
at Numerator
4 recruiters
Ketaki Kambale
Posted by Ketaki Kambale
Remote only
3 - 9 yrs
₹8L - ₹25L / yr
skill icon.NET
ASP.NET
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconJavascript
+4 more

Responsibilities:

• Utilize established development tools, guidelines and conventions including but not limited to ASP.NET [Web API], SQL Server and C#.NET.
• Prepare and maintain code for various .NET applications and resolve any defects in systems.
• Manage defect tracking system and resolve all issues and prepare update for systems.
• Investigate and develop skills in new technologies.
• Monitor everyday activities of the system and provide required support.
• Strong attention to detail.
• Ability to work well in a remote setting.

Requirements

• 4+ years of development experience using C#.NET.
• 3+ years of experience in Microsoft Azure environment.
• 3+ years of experience in HTML/JS
• 1+ year of experience with SQL Server or Microsoft Azure SQL offerings.
• Some experience with Chrome DevTools, Fiddler and Selenium is a great bonus.
• Strong background in object oriented development techniques.
• Familiarity with architecture styles/APIs.
• Good English communication skills (written/verbal).
• Experience with concurrent development source control (GitHub - branching, pull requests, etc.).

Read more
Impact Guru
at Impact Guru
15 recruiters
Ayesha Bordekar
Posted by Ayesha Bordekar
Mumbai
1 - 4 yrs
₹1L - ₹2L / yr
Management Information System (MIS)
Microsoft Excel
skill iconData Analytics
Databases
Operations

Play an active role to support the operations to ensure growth of the company
Maintain MIS for Campaigns
Handle data on funds transfered
Generate reports as required.
Provide end to end solutions to customers from Social media leads
Coordinate with internal departments for Finance & Tech support.
Facilitate smooth functioning of fundraisers & campaigns
Work effectively & actively in a team.

 

Read more
MIICA Systems Pvt Ltd
at MIICA Systems Pvt Ltd
1 recruiter
Chandan Banerjee
Posted by Chandan Banerjee
Navi Mumbai, Mumbai
5 - 8 yrs
₹7L - ₹10L / yr
Product Management
Technical Architecture
Product Strategy
Cloud Computing
Product Lifecycle Management (PLM)
+2 more
MIICA Systems is building the next generation Analytical system myA2R for Quick Service Restaurants allowing Small and Medium enterprises with Single or Multiple of locations to capture, monitor and build transversal learning which will help in increasing their efficiencies and improve their business. The myA2R Platform provides the key capabilities to: • Capture the granular level data from the location of business • Automated crunching and mashing up of data to provide pre-built analytical views • Drive strategy decisions to improve the efficiencies at all levels of the business operations • Analyze and listen to the Voice of the Customer being provided thru the insights • Gain actionable insights to improve customer experience and sales We are looking for a Product Manager to own core MyA2R platform capabilities related to capture, analyze and present actionable insights. The ideal candidate will possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. Responsibilities: • Articulate the vision, product roadmap and business requirements driven by intimate knowledge of the customer needs and market opportunities • Conduct market research supported by on-going visits to customers and non-customers • Provide actionable guidance to Development Team with clear prioritization of development efforts to deliver on their quarterly commitments • Work closely with designers and developers, providing thorough reviews and necessary guidance to iterate over solution designs • Create and present developer-facing work products (e.g. taxonomies, navigation, page flows) • Evangelize the product vision with effective and powerful communication • Create and present high-quality customer-facing deliverables (roadmaps, user stories, designs) • Guide the Product Marketing team to identify target customers, develop differentiated product messages, articulate key benefits, and execute go-to-market plans
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos