
Key Responsibilities:
Taking ownership of customer issues reported and seeing problems through to resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge
The engineer should be available to work in the late evening shift (4pm - 1am) if required.
Primary skills:
3-8 years of relevant experience.
Strong technical knowledge on:
- Cloud Technologies – AWS, Azure etc.
- Databases – SQL, Oracle, MySQL etc.
- Operating Systems – Linux, Windows etc
- Networking – Basic networking concepts and troubleshooting
- Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required) Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft)

Similar jobs
Company Description
KGISL Institute of Technology is a higher education institution located in Coimbatore, Tamil Nadu, India. As part of the KGISL Campus, the institute is committed to delivering quality education in the field of technology. With a focus on both theoretical and practical learning, KGISL Institute of Technology aims to produce skilled professionals who can meet the demands of the industry.
Role Description
This is a full-time on-site role for an Assistant Professor in the Computer Science and Engineering (CSE) department. Located in Coimbatore, the Assistant Professor will be responsible for teaching undergraduate and graduate courses, guiding student projects, and conducting research. Day-to-day tasks will include preparing lecture materials, evaluating student performance, mentoring students, and participating in faculty meetings. The role also involves contributing to curriculum development and engaging in departmental activities.
Qualifications
Strong knowledge in Computer Science and Engineering subjects
Experience in teaching at the undergraduate and graduate levels
Research skills and the ability to guide student projects
Excellent written and verbal communication skills
Proficiency in curriculum development and academic assessment
Master's degree in Computer Science, Engineering, or a related field
Experience in the use of digital tools and teaching technologies is an advantage
Commitment to continuous improvement and professional development
Designation – Deputy Manager - TS
Job Description
- Total of 8/9 years of development experience Data Engineering . B1/BII role
- Minimum of 4/5 years in AWS Data Integrations and should be very good on Data modelling skills.
- Should be very proficient in end to end AWS Data solution design, that not only includes strong data ingestion, integrations (both Data @ rest and Data in Motion) skills but also complete DevOps knowledge.
- Should have experience in delivering at least 4 Data Warehouse or Data Lake Solutions on AWS.
- Should be very strong experience on Glue, Lambda, Data Pipeline, Step functions, RDS, CloudFormation etc.
- Strong Python skill .
- Should be an expert in Cloud design principles, Performance tuning and cost modelling. AWS certifications will have an added advantage
- Should be a team player with Excellent communication and should be able to manage his work independently with minimal or no supervision.
- Life Science & Healthcare domain background will be a plus
Qualifications
BE/Btect/ME/MTech
- The PPC / Paid Search Analyst is responsible for administering and managing Pay per Click media strategies for clients. She/he should be able to quickly understand and support initiatives that will contribute to the goals and success of client campaigns.
- Perform daily account management on Google AdWords, Facebook, Bing and other search platforms.
- Assist in the maintenance and monitoring of keyword bids, Account daily and monthly budget caps, impression shares, quality score and other important account metrics.
- Provide creative copy suggestions and graphical ad templates.
- Assist in the management of Display network placement lists on AdWords and through other contextual advertising platforms.
- Can devise strategies to increase ROI – Is good at increasing CTR and reducing the cost per clicks
- Support the generation of new paid search campaigns, ad groups, and accounts and aid in the creation of new paid search marketing initiatives.
- Able to understand the business website thoroughly so as to implement a strategic plan for Google AdWords
- Generate weekly and monthly reporting for all major metrics, goals tracking, revenue tracking, and other paid search initiatives.
- Keep pace with search engine and PPC industry trends and developments.
- Communication with team and management on project development, timelines, and results.
- Work closely with the other team members to meet goals.
- Experience with website analysis using a variety of analytics tools including Google Analytics.
Who we are :
Stanza Living is India's largest and fastest growing tech-enabled, managed accommodation company that delivers a hospitality-led living experience to migrant students and young working professionals across India. We have a full-stack business model that focuses on design, development and delivery of daily living solutions tailored to the young consumers' lifestyle. From smartly-planned residences, host of amenities and services for hassle-free living to exclusive community engagement programmes - everything is seamlessly integrated through technology to ensure the highest consumer delight.
Today, we are :
- India's largest managed accommodation company with over 75,000+ beds under management across 25+ cities
- Most capitalized player in the managed accommodation space, backed by global marquee investors - Falcon Edge, Equity International, Sequoia Capital, Matrix Partners, Accel Partners
- Recognized as the Best Real Estate Tech company across the Globe in 2020 by leading analysis agency, Tracxn
- LinkedIn Top Startup to Work for - 2019
Objectives of this role :
- Work in tandem with our engineering team to identify and implement the most optimal cloud-based solutions for the company
- Define and document best practices and strategies regarding application deployment and infrastructure maintenance
- Provide guidance, thought leadership, and mentorship to developer teams to build their cloud competencies
- Ensure application performance, uptime, and scale, maintaining high standards for code quality and thoughtful design
- Manage cloud environments in accordance with company security guidelines
Job Description :
- Excellent understanding of Cloud Platform (AWS)
- Strong knowledge on AWS Services, design, configuration on enterprise systems
- Good knowledge on Kubernetes configuration, Dockers
- Understanding the needs of the business for defining AWS system specifications
- Understand Architecture Requirements and ensure effective support activities
- Evaluation and choosing suitable AWS Service or and suggesting methods for integration
- Overseeing assigned programs and guiding the team members
- Providing assistance when technical problems arise
- Making sure the agreed infrastructure and architecture are implemented
- Addressing the technical concerns, suggestions, and ideas
- Configure Monitoring systems to make sure they meet business goals as well as user requirements
- Excellent knowledge of AWS IaaS Layer
- Ability to lead & implement PS workloads or POCs
- Ensure continual knowledge management
Srijan Technologies is hiring for EA to COO position with a permanent work from home option.
Candidates from Tier 1 and Tier 2 MBA colleges are preferred with a max 30 days notice period.
MBA is mandatory.
Job Description:
Executive Assistant to COO
The Executive Assistant will provide executive-level support to the Chief Operating Officer (COO)
- Maintain an accurate and detailed calendar for COO, manage and log incoming scheduling requests, re-schedule meetings upon request, proactively communicate changes, and anticipate and respond to scheduling conflicts
- Track COO’s tasks and projects to ensure appropriate prioritization of projects with respect to deadlines and organizational developments
- Maintain monthly/quarterly/annual MISs with all the reporting departments, work on special projects arising out of it
- Organize internal and external meetings for COO, including logistical and substantive preparation
- Ensure consistent and efficient interaction with other department heads and reporting teams throughout the organization; demonstrate poise and tact under pressure and handle matters with sound judgment and confidentiality
- Provide special project leadership and support as needed.
- Conduct preliminary research on a variety of topics; draft materials as needed
- Perform any other relevant duties as assigned
- Exp 3-5 years from Top Tier College
- From Tier 2 and Tier 3 place preferred
UI-UX Designer (2 Months to 4 years)
Work From Office
Bengaluru and Calicut
Our company is looking for an experienced and ambitious UI-UX Designer with experience in designing tools like Figma, AdobeXD, Photoshop and Illustrator
Skills required-
- Photoshop
- Illustrator
- Figma
- Adobe XD
- Zeplin/Invision
- Knowledge in Responsive design
- HTML and CSS
- Bootstrap
Main Responsibilities of a UI/UX Designer
- Create user centred designs by understanding business requirements and user feedback
- Creating user flows, wireframes, prototypes and mock-ups
- Translating requirements into style guides, design systems, design patterns and attractive user interfaces
Founded by two MDI alumnus, it is a student centric and personalised learning platform that delivers enjoyable learning content as per the state boards. This ed-tech provides a solution which is easy to use, lets students enjoy learning, makes life easy for a teacher and delivers learning in the language that students are most comfortable. The organisation has worked in 14 states across India and awarded Google India under "Impacting Change through Digital".
What you will do:
- Generating leads through social media marketing
- Designing and planning project microsites and other promotional videos & GIFs
- Optimizing landing pages and user funnels
- Creating content/ editing, designing, posting, outreach to platforms, Govt, CSR, NGOs and then marketing. sharing and spreading
- Maintaining partnerships with media agencies, vendors and all possible growth partners
Desired Candidate Profile
What you need to have:- Excellent understanding of digital marketing concepts and best practices within the Edtech industry
- Ability to execute smart growth strategies with focus on outcomes
- Exponential growth mindset
- Knowledge of analytics tools (e.g., Google Analytics, Amplitude)
- Analytical, Problem-solving and Calculative aptitude
- Focus and discipline
- Humility to learn, share & keep improving
- Excellent and proactive communication in all formats









