
Key Responsibilities:
Taking ownership of customer issues reported and seeing problems through to resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge
The engineer should be available to work in the late evening shift (4pm - 1am) if required.
Primary skills:
3-8 years of relevant experience.
Strong technical knowledge on:
- Cloud Technologies – AWS, Azure etc.
- Databases – SQL, Oracle, MySQL etc.
- Operating Systems – Linux, Windows etc
- Networking – Basic networking concepts and troubleshooting
- Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required) Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft)

Similar jobs
We are seeking a highly driven Senior Sales Manager to drive enterprise level sales for our SaaS-based solutions related to Supply Chain Management solutions across India and APAC. The ideal candidate should have a strong background in selling SAP solutions like AP/AR or similar enterprise SaaS products related to Spend management, with an experience handling a minimum deal size of $30,000 or more. You will be responsible for end-to-end sales ownership, including lead generation, deal closure, and relationship management.
Required Skills & Qualifications:
✔ 5-15 years of experience in B2B SaaS sales / SAP solution sales / ERP sales / enterprise software sales.
✔ Proven track record in selling high-ticket SaaS solutions ($30,000+ per deal).
✔ Deep understanding of Supply Chain Management (SCM) software & workflows.
✔ Strong experience in India and Asia-Pacific markets with regional business knowledge.
✔ Strong experience in solution selling, consultative sales, and enterprise account management.
✔ Ability to lead negotiations, handle objections, and close complex deals.
✔ Excellent communication, presentation, and stakeholder management skills.

Staff DevOps Engineer with Azure
EGNYTE YOUR CAREER. SPARK YOUR PASSION.
Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:
Invested Relationships
Fiscal Prudence
Candid Conversations
ABOUT EGNYTE
Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.
Our Production Engineering team enables Egnyte to provide customers access to their data 24/7 by providing best in class infrastructure.
ABOUT THE ROLE
We store multibillion files and multiple petabytes of data. We observe more than 11K API requests per second on average. To make that possible and to provide the best possible experience, we rely on great engineers. For us, people who own their work, from start to finish, are integral. Our engineers are part of the process from design to code, to test, to deployment and back again for further iterations. You can, and will, touch every level of the infrastructure depending on the day and what project you are working on. The ideal candidate should be able to take a complex problem and execute end to end. Mentor and set higher standards for the rest of the team and for the new hires.
WHAT YOU’LL DO:
• Design, build and maintain self-hosted and cloud environments to serve our own applications and services.
• Collaborate with software developers to build stable, scalable and high-performance solutions.
• Taking part in big projects like migrating solutions from self-hosted environments to the cloud, from virtual machines to Kubernetes, from monolith to microservices.
- Proactively make our organization and technology better!
- Advising others as to how DevOps can make a positive impact on their work.
• Share knowledge, mentor more junior team members while also still learning and gaining new skills.
- Maintain consistently high standards of communication, productivity, and teamwork across all teams.
YOUR QUALIFICATIONS:
• 5+ years of proven experience in a DevOps Engineer, System Administrator or Developer role, working on infrastructure or build processes.
• Expert knowledge of Microsoft Azure.
• Programming prowess (Python, Golang).
• Knowledge and experience about deployment and maintenance of Java and Python apps using application and web servers (Tomcat, Nginx, etc.).
• Ability to solve complex problems with simple, elegant and clean code.
• Practical knowledge of CI/CD solutions, GitLab CI or similar.
• Practical knowledge of Docker as a tool for testing and building an environment.
• Knowledge of Kubernetes and related technologies.
• Experience with metric-based monitoring solutions.
• Solid English skills to effectively communicate with other team members.
• Good understanding of the Linux Operating System on the administration level.
• Drive to grow as a DevOps Engineer (we value open-mindedness and a can-do attitude).
• Strong sense of ownership and ability to drive big projects.
BONUS SKILLS:
• Work experience as a Microsoft Azure architect.
• Experience in Cloud migrations projects.
• Leadership skills and experience.
COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:
At Egnyte, we celebrate our differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.
JOB OVERVIEW:
Our growing company is currently seeking an experienced Project Manager who possesses a passion for delighting customers and will work with our team of talented engineers to implement our platform. In this role, the Project Manager will be responsible for the administration within the department, planning of technology projects, managing our team of IT professionals, implementing technology security and the execution of all technology-related tasks and initiatives.
WHAT YOU WILL DO:
- Responsible for managing scope, schedule, and deliverables, that includes applying techniques for planning, tracking, change control, and risk management.
- Responsible for managing the entire project life cycle from conceptualizing, strategic planning to execution & launch.
- Should have a strong background in creating & following project processes of Sprint planning and executing it using Jira, Git and more.
- Responsible for making sure that the projects are getting completed as per defined timeline and within estimated hours.
- Responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team
- Responsible for day to day direction to the project team and regular project status to the stakeholders.
REQUIRED SKILLS & QUALIFICATIONS:
- Minimum 4 - 5 years of Project Management experience in IT Software development domain
- SaaS application implementation experience
- Skill sets must include Project Scope Analysis, Project Planning, Time Estimation, Cost Estimation, Resource Allocation and Management, Risk Management, Conflict Management, Project Management, Team Coordination and Client Communication
- Good experience in SaaS Project Management
- Excellent verbal and written communication skills
- Knowledge of agile development
- Hands-on experience in software development and web technologies
PREFERRED SKILLS & QUALIFICATIONS:
- Bachelor’s / Master’s degree in Computer Science, Engineering, Information Systems, or related field
REPORTING: This position will report to the Manager as assigned by Management.
EMPLOYMENT TYPE: Full-Time
LOCATION: Remote (Pan India) & In-Office – Jaipur, India
SHIFT TIMINGS: UK Shift
Summer - 1:30pm-10:30pm IST
Winter - 2:30pm-11:30pm IST
Responsibilities Include
The ideal candidate should be both creative and detail-oriented, has proven mobile game design experience, and is comfortable working with stakeholders ranging all the way from product and marketing teams to the engineering team. The work environment is fast-paced and results driven.
Roles and Responsibilities
Own the entire design of new features existing games or new games and take full responsibility for coordinating with various stakeholders until go live
Generate new and innovative feature ideas, enhancements to the existing products and collate
requests from both internal and external requestors
Create innovative user experience design including usability and interaction design flow for features
Create functional and design documents, business cases, user experience flow and wireframes, conduct reviews with requestor groups and development teams and be the main contact for the specifications/design during the game development and implementation phases.
Interact with all relevant stakeholders to drive timely, seamless and successful rollouts/launches.
Define, track and improve key product metrics and monitor those metrics.
Skills and Experience Desired
Have a passion for games
Minimum 5+ years of Game Design experience in mobile and ideally designing free to play games within-app purchases
Experience in designing games for Android and iOS is a must
Strong analytical, organizational and creative skills
Exceptional levels of attention to detail
Must be proficient in Excel, Formulas, and able to provide visual designs with mock-ups in any tool ofyour choice.
Experience with live game events/sales design and content calendar planning
Strong analytical abilities and able to synthesize game systems and mechanics to improve game
features and systems
Understanding the specifics of social and mobile games
Knowledge of the market and the main trends of social and mobile games
Knowledge and experience with the main game metrics
Ability to create a high-quality, addictive online and social game feature-sets
Experience with multiple aspects of game design discipline: concept, game progression, combat,
interface, monetization, and retention
Experience in designing games and monetization models for F2P games.
Thorough understanding of mobile gaming ecosystems.
Knowledge of designing traditional card, board and dice game is a plus.
Proven ability to create detailed game design documents.
Understanding of social networks and social gaming markets is a plus.
Ability to work in a fast-paced cross-functional team environment is a must.
A very hands-on and keen eye for detail, with the ability to present business and technical issues,
ideas, and recommendations clearly in verbal, written and presentation formats.
Positive, pro-active attitude with a will to deliver quickly, adhering to tight deadlines.
Location: Bangalore
Tailor and Circus is a progressive and unisex underwear brand in the Indian apparel space, at the forefront of E-commerce and product innovation. We have created India's most comfortable and responsible piece of underwear, offering the highest quality and selling direct-to-consumer. As a brand, we are India's first inclusive and body-positive underwear company. This has been part of the company's DNA since the inception, all our models and influencers who represent the brand are real people having real bodies.
Tailor and Circus is looking to hire suitable candidates for the Product Manager role who will handle user-facing product experience (website) and is very data-driven. The role will be based either in Bangalore or Coimbatore.
Roles and Responsibilities:
- You will be focused on building consumer-facing applications for the Tailor and Circus website.
- You will be responsible for conceptualizing and building user experience across the website and other customer touchpoints.
- Define and manage all critical user journeys and conversion funnels across website and other customer touchpoints.
- You will be responsible for launch and change management of features going live on apps/website.
- You will work closely with PMs responsible for all key business areas (Marketing, Design and Tech) to create a simple and delightful experience for our users.
- You will have a high degree of responsibility and ownership.
- You will drive the strategy, roadmap, execution, and growth of a product area.
- You will work closely with other product managers, engineers, designers, marketing, legal, analytics and do everything (defining requirements, prioritizing, testing, writing copy, tracking metrics and more.) to deliver high-quality products.
Apply If you:
- Minimum of 1-2 Years of Experience in Product & Marketing Management
- Can showcase your user-facing products experiences
- Have very high customer obsession
- Are a highly data-oriented person and have skills to analyze data using SQL
- Have an understanding of funnels, sprint & agile ways of working, PRDs & wireframes
- Have empathy towards users and colleagues, are creative and excited by ideating/ building new product features and functionalities.
Responsibility:
- Develop, execute & deliver the annual and long-term strategic business plans to ensure delivery of the full potential of the brand at the pan India level
- Guide team in translation of strategy into business plans, brand positioning and go – to market strategies
- Identify and research potential markets to launch the new retail stores and advise management of new business development opportunities.
- Prepare and execute the marketing strategy for Company’s online & offline business model.
- Responsible for the launch and development of the fashion brand as per the agreed terms and conditions.
- Ensure the financial performance and revenue targets of the brand (online and offline) are achieved through analysis of its Profit & Loss and KPIs.
- Manage relations with key business stakeholders to develop trusting business partnerships.
- Support the day-to-day management of the brand.
- Advice and support stores with all areas of their business including store standards, stock management, customer relationship, staffing and recruitment, finances and payments, cost control, expansion.
- Develop sales and marketing tools, work out on sales promotional activities to support the sales plans.
- Develop the store audit plan and conduct the audits.
- Contributing to and upholding the standards for store compliance as outlined in the operating standards manuals
- Periodically reviewing layout and design of stores manuals and other communications tools for user-friendliness and completeness
- MBA/Post Graduate in Operations from a reputed institution
- Must have experience in translating vision/broad strategies into specific targets and tasks.
- Ability to deliver solution and provide expertise with speed and imagination
- Should possess a high degree of business acumen and must have a good understanding of P&L
- Strong research and analytical skills
- Flexible and able to multi-task; can work within a fast-moving environment
- Must have good connections and networking in the retail & eCommerce ecosystem


Proficient in respective technology. Good knowledge of tool usage.
Should be comfortable debugging application..
Good knowledge of app deployment process Web Service integration SOAP REST JSON XML
Having experience in Firebase/Google analytics and others app monitoring tools.
Familiarity with cloud message APIs and push notifications.
Experience with third party libraries and APIs Familiarity.
Experience with Database like Sqlite, Ms-Sql, My-Sql, CoreData or Realm, JSON Parsing and Web Services.
Having Experience in Video OTT Platform & Broadcasting with Chat SDKs.
Should have knowledge in Application Security/Encryption
Extensive understanding of the full IOS development life cycle.
Having experience in Agile development methodology.
Knowledge of Unit Testing eg. XCTest.
Framework Proficient understanding of code versioning tools such as Git.
Should have published one or more IOS apps in the app/play store.
Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Working knowledge of the general mobile landscape architectures trends and emerging technologies Solid understanding of the full IOS development life cycle.


React Native Developers
- l React Native
- l Redux and State Management
- l Experience with OIDC/OAUTH2
- l Git and Git Flow Processes
- l JavaScript (ES6 and ES.next)
- l Unit Testing (Jest, Jasmine or similar frameworks)
- l Server Side Programming (NodeJS, Express)
- l OpenAPI Spec

- Relevant industry experience in developing performant and scalable backend systems using Node.js.
- Solid understanding of Core Computer Science, Systems Design and Data Structures & Algorithms.
- Knowledge and experience in the best practices of design and architecture.
- Experience in developing extensible and scalable solutions.
- Experience in implementing automatic assessments associated with the front-end layer, both integration and unit.
- A love for beautiful, clean and maintainable code.

