Technical Support Engineer

Job Title: Senior Operations Manager / Associate Director

Location: Thane

Salary: ₹9 LPA – ₹15 LPA

Qualification: Graduate (Any stream)

Experience Required:

Strong BFSI background (hardcore BFSI mandatory)

Proven experience in operations management within BFSI

LOCATION: Hyderabad - Hybrid (2 days a week)/WFH

A Little Bit About The Role

As an Associate Product Designer, you will play a critical role in shaping user-centric solutions through innovative design practices. This position bridges creativity and strategy, requiring proficiency in both visual and interaction design. You will collaborate with cross-functional teams, support senior designers, and contribute to the development of exceptional user experiences that align with business goals. This is an opportunity to grow your skills while delivering impactful design outcomes.

What You Will Be Doing

Design Execution:

• Develop wireframes, prototypes, and polished design assets using tools like Figma.
• Apply design principles to create intuitive and visually appealing interfaces for web and mobile platforms.
• Ensure designs adhere to brand guidelines and accessibility standards.

Collaboration:

• Work closely with product managers, engineers, and stakeholders to gather requirements and refine designs.
• Participate in brainstorming sessions, workshops, and design critiques.
• Facilitate smooth design-to-development handoffs, providing necessary specifications and documentation.

Research & Usability:

• Conduct user research and usability testing to inform design decisions.
• Analyze research findings to identify opportunities for improving product usability and user satisfaction.
• Advocate for user-centered design practices within the team.

Innovation and Learning:

• Stay updated with design trends, emerging tools, and best practices.
• Brainstorm and experiment with innovative design approaches to enhance product offerings.
• Take ownership of small projects and mentor interns or junior team members as needed.

What you will need to be great in this role

Experience:

• 3-6 years of experience in UX/UI or product design roles.
• Demonstrated ability to deliver impactful design solutions in collaborative environments.

Skills:

• Proficiency in design tools such as Figma, Sketch, or Adobe XD.
• Strong understanding of user-centered design principles, information architecture, and accessibility standards.
• Ability to create wireframes, prototypes, and high-fidelity designs.

Attributes:

• Excellent communication and collaboration skills.
• Problem-solving mindset with lateral thinking abilities.
• Eagerness to learn, adapt, and contribute to team growth.
• Attention to detail and a commitment to delivering high-quality designs.

Leadership:

• Ability to manage multiple projects and meet deadlines effectively.
• Willingness to mentor junior designers and contribute to a culture of design excellence.

Portfolio Requirements:

• A portfolio showcasing design projects, highlighting your role in problem-solving, design execution, and user-focused solutions.
• Examples of work that demonstrate strong visual design, user research, and prototyping skills.

Certifications (Optional but Beneficial):

• UX/UI certifications (e.g., Nielsen Norman Group, Interaction Design Foundation).
• Design thinking or ideation certifications (e.g., IDEO, LUMA Institute).
• Familiarity with Agile methodologies, supported by Scrum or other relevant certifications.

NOTE: This role is ideal for someone eager to make a meaningful impact through design while developing their expertise in a supportive and innovative environment.

Preferred Skills

Storyboarding, User Experience (UX), User Interface Design, Usability, Information architecture, Site Maps, User Flows, Wireframing (Figma), Prototyping, Minimalism, Lateral Thinking, Problem-solving skills, Design Thinking, Accessibility, Design Systems

Qualifications

A bachelor's degree is not necessary, but strong communication skills are essential.

Life At Fountane

• Fountane offers an environment where all members are supported, challenged, recognized & given opportunities to grow to their fullest potential.
• Competitive pay
• Health insurance for spouses, kids, and parents.
• PF/ESI or equivalent
• Individual/team bonuses
• Employee stock ownership plan
• Fun/challenging variety of projects/industries
• Flexible workplace policy - remote/physical
• Flat organization - no micromanagement
• Individual contribution - set your deadlines
• Above all - culture that helps you grow exponentially!

A Little Bit About The Company

Established in 2017, Fountane Inc is a Ventures Lab incubating and investing in new competitive technology businesses from scratch. Thus far, we’ve created half a dozen multi-million valuation companies in the US and a handful of sister ventures for large corporations, including Target, US Ventures, and Imprint Engine.

We’re a team of 100 strong from around the world that are radically open-minded and believe in excellence, respecting one another, and pushing our boundaries to the furthest it's ever been.

About the company

Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.

About the role

The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.

Location

Noida, India

Roles and responsibilities

1. Keep abreast with Extramarks latest offerings and best practices
2. Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
3. Maintain and strengthen relationship with existing customers
4. Collaborate with the support team (technical and academic) to address customer queries
5. Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
6. Prompting clients to upgrade their existing packages and to purchase additional offerings.
7. Harnessing relationships to generate leads from referrals to maximize our profits.
8. Ensuring a good renewal rate of the subscribed packages
9. Retain customers who raised an issue for refund/cancellation

Selection process

There are two rounds for the selection process:

➢ PI - 1st Round

➢ PI - 2nd Round

Expectation

• B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
• Excellent interpersonal and communication skills

This position is responsible for overseeing the testing of software features as part of a collaborative team. This role is responsible for leading quality review of various applications and includes creating test plans and strategy, test cases in partnership with developers, business analysts, and project managers which are used to shape and verify code and check conformance to system requirements. The role relies upon test automation and manual testing tools. The person is to assist in defining QA coding standards and frameworks, and for identifying emerging technologies and evaluating their applicability to the clients business goals.

Responsibilities:

• Review client requirement and provides feedback
• Responsible for creating test plans and strategy
• Reviews and re-evaluates the test strategy to adjust for new information, changing risks, shifting priorities and schedules
• Oversees projects to make sure work is scheduled based on priorities, features, risks, and team strengths and assignment of resources across projects
• Oversees implementation and execution of functional, regression, and acceptance tests
• Assists in test environment setup/teardown, test automation, and exploratory testing
• Oversees the creation and maintenance of test data and test documentation
• Provides suitable solutions for issues/errors based on the understanding of the system and client business processes
• Leads/mentors Test Engineers and shares knowledge to make sure QA staff meets technical qualifications required for their positions. Assists in coaching junior staff, by helping them to make decisions, solve problems, manage meetings and set goals, provide feedback on testing-related tasks, delegates and assigns testing responsibilities
• Assists Manager in setting the direction for quality assurance within the organization
• Assists in recruiting new staff, conducting interviews, and evaluate potential candidates Qualifications:
• Experience in testing various applications, services, and user interfaces
• Experience in test automation and creating repeatable, maintainable, automated test suites
• Should have experience in AI projects.
• Experience managing a team of QA Engineers
• Experience in communicating with clients
• Experience in testing gaming projects.
• Understanding of test-driven development
• Understanding of software development lifecycle and best practices
• Understanding of Agile and Waterfall processes
• Strong knowledge of software quality assurance best practices & methodologies
• Familiarity with various defect management systems

Requirements:

• We are looking for someone with 6 - 7 years of overall working experience in the software environment & 2 -3 years of experience in handling the QA Lead Role.
• Experience in Selenium.
• Ability to communicate technical aspects to people with non-IT background.
• Ability to act as a liaison between QA and development teams
• Ability to ensure that solutions developed by technical teams fit the business needs
• Ability to offer alternative approaches to achieve the client goals
• Ability to analyse complex situations and manage all variables to achieve optimal solutions
• Ability to act on the information provided or get information needed so that decisions for project.
• implementations can be made quickly and effectively.
• Ability to motivate teams.
• Ability to define and prioritize short-term and long-term objectives for the teams and make necessary corrections under changing circumstances
• Ability to communicate in English verbally and in writing Education and Work
• Background in CS, IT or related scientific discipline

Job Description: Social Media Specialist

We are looking for an experienced and creative Social Media Specialist to join our team. As a Social Media Specialist, you will be responsible for developing and implementing our Social Media strategy in order to increase our online presence and improve our marketing and sales efforts. You will be working closely with the Marketing and Sales departments.

• Develop, implement and manage our & clients’ social media strategy
• Define most important social media KPIs
• Manage and oversee social media content
• Measure the success of every social media campaign
• Stay up to date with the latest social media best practices and technologies
• Use social media marketing tools 
• Work with copywriters and designers to ensure content is informative and appealing
• Collaborate with Marketing, Sales and Product Development teams
• Monitor SEO and user engagement and suggest content optimization
• Communicate with industry professionals and influencers via social media to create a strong network
• Provide constructive feedback

Key Qualifications :

- Bachelor/Masters.

- Experience of 1-2.years

- Willing to learn

- Knowledge of Google Adwords, Facebook Ads Manager & Google Analytics is a must.

• 4+ years distributed service engineering experience in a software development environment
• Experience driving feature design reviews, documentation, UX reviews, and working with Product Managers through the entire launch process
• Strong development experience in Java, C++, C#, or similar OO languages
• Strong knowledge of data structures, algorithms, operating systems, and distributed systems fundamentals
• Working familiarity with networking protocols (TCP/IP, HTTP) and standard network architectures
• Good understanding of databases, NoSQL systems, storage and distributed persistence technologies
• Experience building multi-tenant, virtualized infrastructure a strong plus

• We indulge in all things that would excite you!!
• Work on large-scale, custom distributed software systems using Java, Scala, Node
• MongoDB, JavaScript (AngularJS, ReactJS), and the likes
• We work almost exclusively on customer site providing a mix of delivery and consulting
• services, so you'll be flexible about travel
• Employ Agile development including task estimation, test automation, deployment automation
• and Continuous Integration to improve overall execution speed and product quality
• Work in a dynamic, collaborative, transparent, non-hierarchical, and ego-free culture where
• your talent is valued over a designation or title
• Spread the word about best practices in software development inside and outside Equal Experts community like Expert Talks

• Hands-on development and delivery experience with HTML5, CSS3, JavaScript, bootstrap,
• Hands-on experience in ReactJS & related tech stack
• A strong Javascript foundation and clear understanding of Javascript classes, prototype-based inheritance, modules, etc.
• Ability to convert the UI designs into fully functional interactive prototypes.
• Experience in PSD to Html Conversion with Responsive design
• Knowledge in developing UI software interacting/interfacing with Browsers
• Good understanding of Agile methodologies
• Awareness of current trends and best practices in the front-end community.
• Passion for software engineering and craftsman-like coding prowess
• Great OO skills, including strong design patterns knowledge
• Experience working with Agile, TDD, Lean, and/or Continuous Delivery approaches and best practices, such as Extreme Programming (XP)
• Enthusiastic to work collaboratively with people and sharing your ideas to solve real business

• Develop, implement and manage social media strategy for all our games
• Manage Brand Presence & online reputation across all platforms
• Assist in developing the and executing the marketing & branding strategy to improve market share and reach
• Monitor activities such as media, brand value proposition offered, brand activation, advertising, promotions etc
• Carrying out market research in order to keep up to date with customer trends, as well as attempt to predict future trends
• Develop innovative brand campaigns online in line with business objectives and strategies
• Plan and execute Social Advocacy, Influencer Marketing and Community Management programmes
• Support corporate marketing efforts and coordinate with the management, public relations, marketing and product stakeholders to identify promotional opportunities
• Strategise and oversee marketing campaign from planning to execution for all Digital platforms
• Periodically perform competitor analysis on all mediums
• Behave as a brand champion, ensuring brand equity and guidelines are upheld in all communications.
• Develop strategies to further penetrate the market of Poker
• Handling of brand P&L for effective topline and bottom-line deliveries
• Ensure that we leverage on the common market intelligence & consumer needs
• Analyze player behavior and suggest marketing strategies to enhance the user experience
• Monitor the brand(s) spending in accordance with allocated budgets and business performance
• Lead & generate MIS on brand(s), competition and trade at regular intervals so as to result in effective brand management.
• Collaborate with all stakeholders – internal and external – to consistently deliver on the agreed objectives in the assigned timelines.
• Should drive and calculate ROI for all marketing initiatives
• Spearheading product and tactical innovations on the brand
• Identification and implementation of brand/line extension opportunities