Technical Support Engineer

About Indee

Indee is among the leading providers of a proprietary platform for secure video distribution and streaming, used by some of the world’s largest media companies, including Netflix, Paramount Pictures, Disney, and over 1100 other companies, big and small. Indee has grown 5x in the last 3 years and is scaling up at a rapid rate.

About the role

We are seeking a highly skilled and experienced Automation Engineer to join our dynamic team. As an Automation Engineer, you will play a key role in designing, implementing, and maintaining our automation testing framework. The primary focus of this role will be on utilizing Selenium, Pytest, Allure reporting, Python Requests, and Boto3 for automation testing and infrastructure management.

Responsibilities:

• Develop and maintain automated test scripts using Selenium WebDriver and Pytest to ensure the quality of web applications.
• Implement and enhance the automation testing framework to support scalability, reliability, and efficiency.
• Generate comprehensive test reports using Allure reporting for test result visualization and analysis.
• Conduct API testing using Python Requests, ensuring the functionality and reliability of backend services.
• Utilize Boto3 for automation of AWS infrastructure provisioning, configuration, and management.
• Collaborate with cross-functional teams, including developers, QA engineers, and DevOps engineers, to understand project requirements and deliver high-quality solutions.
• Identify opportunities for process improvement and optimization within the automation testing process.
• Provide technical expertise and guidance to junior team members, fostering a culture of continuous learning and development.
• Stay updated on industry trends and emerging technologies, incorporating them into our automation testing practices as appropriate.
• Participate in code reviews, ensuring adherence to coding standards and best practices.

Requirements:

• Strong programming skills in Python, with proficiency in writing clean, maintainable code.
• Experience with cloud infrastructure management and automation using AWS services and Boto3.
• Solid understanding of software testing principles, methodologies, and best practices.
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively both independently and collaboratively in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to interact with stakeholders at all levels.
• Passion for technology and a desire to continuously learn and improve.
• Prior experience in Agile development methodologies.
• Experience with performance testing using Locust is considered a plus.

Qualifications:

• Education: Bachelor's degree in Computer Science, Software Engineering, or related field; Master’s degree preferred.
• Experience: 3 - 5 years of proven experience in automation testing using Selenium WebDriver, Pytest, Appium, Allure reporting, Python Requests, and Boto3

Benefits:

• Competitive salary and comprehensive benefits package.
• Opportunity to work with cutting-edge technologies and industry-leading experts.
• Flexible work environment with the option for remote work (hybrid).
• Professional development opportunities and support for continued learning.
• Dynamic and collaborative company culture with opportunities for growth and advancement.

If you are a highly motivated and skilled Automation Engineer looking to take the next step in your career, we encourage you to apply for this exciting opportunity to join our team at Indee. Help us drive innovation and shape the future of technology!

Designation: Product Manager or Senior Product Manager :CPaaS

Job Summary:

The Product Manager will be responsible for overseeing the entire product lifecycle, from conception to

market launch. This role involves working closely with cross-functional teams, including sales, legal, and

regional teams, to develop and implement effective product strategies. The ideal candidate will have a

strong background in market research, competition analysis, and the ability to manage multiple projects

simultaneously.

Key Responsibilities:

 Define and communicate the product vision and strategy for the CPaaS offerings.

 Develop and maintain the product roadmap, ensuring alignment with company goals and

market demands.

 Conduct market research and competitive analysis to identify opportunities and threats.

 Collaborate with engineering teams to define product requirements and specifications.

 Prioritize product features and enhancements based on customer feedback, market trends, and

business goals.

 Manage the product development lifecycle from concept to launch, ensuring timely delivery and

high quality.

 Gather and analyze customer feedback to understand their needs and pain points.

 Stay informed about industry trends, emerging technologies, and competitor activities.

 Use data-driven insights to guide product decisions and improvements.

 Work closely with marketing to develop go-to-market strategies, including positioning,

messaging, and pricing.

 Collaborate with sales and customer support teams to ensure they are well-equipped to sell and

support the CPaaS products.

 Coordinate with legal and compliance teams to ensure product offerings meet regulatory

requirements.

 Define and track key performance indicators (KPIs) to measure product success.

 Analyze product performance and customer usage data to identify areas for improvement.

 Prepare regular reports and presentations for senior management on product performance and

strategic initiatives.

 Engage with customers to gather feedback and build relationships.

 Act as a product evangelist, representing the CPaaS products at industry events, conferences,

and customer meetings.

 Provide support and guidance to key customers during product adoption and integration.

As a Senior Principal Engineer, you’ll lead a team of engineers through challenging development projects. Come join a highly collaborative team of skilled engineers with a passion for quality. 

What You’ll do:

• Work in an agile environment, orchestrating a group mostly comprised of skilled PHP engineers of various levels to complete User Stories authored by professional Product Managers
• Architect highly scalable/transaction heavy web/API applications
• Work with 1-2 Frontend resources (in addition to backend PHP) through projects in React, Angular (maintenance), MooTools/Jquery (deprecation), Socket.io and serverside NodeJS
• Work with Product and QA Managers in multiple grooming sessions and sprint planning for your team
• Collaborate/coordinate with other Engineering Managers and Leads
• Work with QA and Application Support teams to triage bugs
• Work with DevOps to automate deployment and monitoring of applications
• Design and develop Restful APIs using frameworks with design patterns
• Design JSON payloads and various payload contexts
• Convert complex business rules and workflows from User Story requirements into SalesForce type CRM applications and client facing web portals
• Work with monolithic legacy codebases, along with design patterns in newer repositories
• Work with large database schemas of 500+ tables 
• Write complex queries. Efficiently joining upwards of 20 tables, some containing +10m rows. In T-SQL or Doctrine ORM
• Integrate 3rd party platforms via APIs and callbacks
• Write Unit tests and documentation 

What You Have:

• 10+ years professional experience developing APIs & web based applications in PHP as an individual contributor
• Prior experience working with organized development teams (5+ member pods)
• Prefer hands-on experience using MS SQL Server, CosmosDB, but other relational databases/NoSQL ok (MySQL, Postgres, MongoDB)
• Professional experience using open source PHP frameworks. Symfony3+ preferred (Laravel, CodeIgniter - ok) 
• Experience scaling in LAMP, but also leveraging Redis, RabbitMQ, Elastic Search (ELK), SupervisorD, Socket.io, centralized Session stores
• Prefer experience designing fault tolerant architecture on cloud deployments (loadbalancing, clustering, reducing/eliminating single points of failure, etc)
• Understand branching, merging, pull requests and conflict resolution in Git (Bitbucket or Github)
• Experienced in leveraging issue tracking systems and wikis for documentation (Jira/Confluence)
• Comfortable on CentOS Linux, command line, SSH, SFTP, SCP…
• Full stack is a plus (JavaScript, CSS, HTML, React/Angular/Vue)
• Able to onboard self and others while working entirely remotely in EST
• Experience in Azure PaaS and IaaS
• Experience crafting architecture diagrams in Visio or LucidChart
• Problem solving skills and a proactive work style
• Strong interpersonal & communication skills

Full Stack Developer

PiNimbus is a product engineering and niche technology service provider. We help businesses of different sizes ranging from budding start-ups to large conglomerates with our services and end-to-end solutions.

We are looking for hands-on full stack developer for a challenging and fun filled work of building a workflow automation system for simplifying current manual work.

You will become a part of a dynamic team that is collaborative, cross functional, fast-paced and work hand-in-hand with other developers and product managers. We value long term relationships, growth and well-being of our people and we value our people more than anything.

Roles and Responsibilities:

In this role, you will be creating and supporting Internet scale applications and features using distributed architecture, using a variety of current and new technologies that support the ecosystem such as: React, RXJS, node.js, dynamodb, lambda, mysql, to name a few. In this dynamic role, you will be responsible for the following: 

• Work in an agile environment.
• You will design, develop, write tests, and build applications and features spanning multiple layers - front-end, microservices, serveless, database, messaging queues, workflow system.
• Build Microservices, APIs and service workers.
• Provide thought leadership and propose high performing solutions.
• Refactor and enhance the applications to improve performance and maintainability. 
• Ensure application content and developed code complies with design standards, coding standards, practices and approaches. 
• Continuously address tech debt in the code.
• Work as a team to develop optimal solutions that meet customers and business needs. 
• Support testing, deployment, and monitoring of applications. 
• Unit test, Automate, and take pride and responsibility for the Quality of the work you develop and deliver.

Must have skills:

7+ or more years of demonstrable development experience building software that provides the user with a complete, delightful experience. 

• Understanding of and experience in using RESTful Services and messaging platforms. 
• Good understanding and experience with http/2 protocols.
• In depth knowledge of front-end technologies such as React, CSS/SASS, RxJS. 
• In depth knowledge of backend technologies as Node.js.
• Understanding of dynamodb/MongoDB/couchbase and/or SQL - mysql, postgres. 
• Proficiency with SOLID Principles and Design Patterns. 
• Proficiency with debugging, source control -git, and defect tracking. 
• Proficiency with distributed systems design. 
• Knowledge of AWS, Kubernetes, Docker, CI/CD. 
• Familiarity with unit testing and Test-Driven Design. 
• Familiarity with Domain Driven Design. 

Qualification:

BE/B.Tech or Equivalent degree in Computer Science or related field.

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Skills Required 

• Customer service
• Product knowledge
• Market knowledge
• Quality focus
• Problem-solving
• Documentation skills
• Phone skills
• Listening
• Resolving conflict
• Analyzing information
• Multi-tasking
• communication 
• Fluent English