Technical Support Engineer

Job Title: Customer Service Representative – Healthcare – FEMALE

Location: Vasanthnagar, Bangalore (Female, Onsite, Full time)

Department: Customer Service

Reports To: Operations Manager

About Miror

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in

Summary

We are seeking a motivated, customer-focused professional to join Miror Therapeutics Pvt. Ltd. as a Customer Service Representative. The ideal candidate will be responsible for handling customer interactions, supporting patients, and promoting Miror’s healthcare products and services with empathy, efficiency, and professionalism.

Key Responsibilities

·        Handle inbound calls and make outbound calls to prospective and existing customers/patients to promote Miror’s healthcare products and services.

·        Provide accurate and detailed product information, address customer queries, and deliver high-quality service with empathy and understanding.

·        Communicate with customers through phone calls, WhatsApp, email, and SMS.

·        Execute and manage WhatsApp and email marketing activities.

·        Record, update, and maintain accurate customer information, interactions, and feedback in the system.

·        Follow up with customers to ensure satisfaction and support patient engagement.

·        Collaborate with internal teams to ensure smooth communication and customer experience.

Requirements

·        Bachelor’s degree in any discipline; candidates with healthcare-related qualifications or experience will be preferred.

·        3–5 years of experience in customer service, inbound/outbound calling roles; healthcare industry experience is highly desirable.

·        Strong verbal and written communication skills with persuasive ability.

·        Proficiency in MS Office and basic computer applications.

·        Customer-oriented mindset with strong problem-solving skills.

·        Ability to multitask and work in a fast-paced environment.

Key Skills

·        Customer Service Excellence

·        Healthcare Product Knowledge

·        Strong Communication & Relationship Management

·        Empathy, Patience, and Active Listening

·        Attention to Detail

·        Time Management

Why Join Us?

·        Work at the intersection of healthcare, community, and technology

·        Directly impact the lives of women across India and beyond

·        Flexible work environment and collaborative team

·        Opportunity to grow with a purpose-driven startup

How to reach me?

Message me here

Check us out on – www.miror.in

Best Regards,

Indrani Dutta

Senior HR Manager

www.miror.in

🔹 Role: OCP + ACE Developer

🔹 Experience: 3 – 8 Years

🔹 Location: Mumbai

🔹 Notice Period: Immediate Joiner

Key Responsibilities:

Design, develop, and support integration solutions using OCP & ACE

Build and maintain APIs, message flows, and integration services

Work on system integrations across diverse platforms

Troubleshoot and resolve integration-related issues

Ensure performance, security, and scalability

Collaborate with cross-functional teams

Support deployment, testing, and production activities

Required Skills:

Strong experience in OpenShift Container Platform (OCP)

Hands-on experience with IBM App Connect Enterprise (ACE)

API development & integration services expertise

Knowledge of REST/SOAP web services

Experience with JSON, XML, and data transformation

Basic understanding of Linux/Unix

Familiarity with CI/CD pipelines

Microservices architecture experience

Knowledge of Docker, Kubernetes

Experience in banking/financial domain

About the Role:

We are seeking a skilled Data Engineer to join our growing AdTech team. In this role, you will design, build, and maintain high-performance ETL pipelines and large-scale data processing systems. You will work with massive datasets and distributed frameworks to power Adsremedy’s data-driven advertising solutions across Programmatic, In-App, CTV, and DOOH platforms.

What You’ll Do:

• Design, develop, and maintain scalable ETL pipelines on self-managed infrastructure
• Process and optimize large-scale datasets (terabytes of data) with high reliability and performance
• Build robust data processing workflows using Apache Spark (preferred) and/or Apache Flink
• Integrate, clean, and transform data from multiple internal and external sources
• Partner closely with data scientists, analysts, and business stakeholders to enable actionable insights
• Monitor, troubleshoot, and optimize data pipelines for operational excellence
• Ensure data quality, consistency, and performance across all data workflows
• Participate in code reviews and uphold best practices in data engineering
• Collaborate with QA teams to deliver production-ready, reliable systems
• Mentor junior engineers and promote knowledge sharing within the team
• Stay current with emerging data engineering tools, frameworks, and industry trends

What You’ll Need:

• 2+ years of experience building ETL pipelines using Apache Spark and/or Apache Flink
• Hands-on experience with big data caching solutions such as ScyllaDB, Aerospike, or similar
• Strong understanding of data lake architectures and tools like Delta Lake
• Proven experience handling terabytes of data in distributed environments
• Proficiency in Scala, Python, or Java
• Experience working with cloud data platforms (AWS S3, Azure Data Lake, Google BigQuery)
• Strong knowledge of SQL, data modeling, and data warehousing concepts
• Familiarity with Git and CI/CD workflows
• Excellent problem-solving skills and ability to work in a fast-paced, collaborative environment

Nice to Have

• Experience with Apache Kafka for real-time data streaming
• Familiarity with Apache Airflow or similar orchestration tools

Job Title: AI & Automation, Software Specialist 

Location: Pune, India  

Start Date: Immediate

Job Description:

MBI/MTL Dashboard Automation Plan

• Sage Cloud → Zapier → Google Sheets → Looker Studio Pro
• P&L, VAT, aged debtors, top 10 customers report
• Logistics dashboards from Cin7 and Sage sync
• Real-time visibility for finance, operations, warehouse, and directors
• Internal setup — no external consultants

Techtron AI Content Engine

• Automate content: blogs → videos → press releases → campaign triggers
• Multilingual content across Shopify, Klaviyo, WhatsApp, QuickCEP, GA4
• Weekly publishing: 6 blogs + 12 branded videos across 30+ languages
• Tools: ChatGPT, Copy.ai, Synthesia, Canva, DeepL, SurferSEO, Zapier, Make.com

 Role Requirements – AI & Automation Software Expert

This role must own and deliver:

• AI workflow and system automation (Zapier, Make.com, ChatGPT, Synthesia, Fireflies, QuickCEP)
• Automation stack across Sage, Shopify, Zoho, Cin7, Klaviyo, QuickCEP, WhatsApp
• SEO + LLMO-based content and campaign automation (SurferSEO, Google Trends)
• CRM + analytics integrations (GA4, Shopify, Looker, QuickCEP, Klaviyo)
• Dashboard logic: Sage → Google Sheets → Looker Studio Pro
• Logistics + sales + accounts + CRM + product syncing via Zapier & Cin7 export bridges

They must:

• Have deep Zapier and automation experience
• Show measurable daily/weekly output
• Work with Imran, Rao, Rizwana, Danyaal and all cross-functional teams (CRM, Content, Sales, Logistics, Accounts)
• Have proven expertise in full-stack automation across ERP, CRM, eCom, and dashboards, not just IT support

What We’re Building – Techtron 2.0 AI Sales & Operations Intelligence System

Phase 1: AI Call Logging (via Fireflies, Wildix, or Zoho Voice)

• Auto-recorded
• Transcribed
• Logged into Zoho CRM
• Summarised by AI (ChatGPT/Zia)
• Tagged with key sales outcomes

Phase 2: AI Feedback & Coaching

• AI evaluates objection handling, tone, intent, and recommends next steps

Phase 3: Nearby Lead Suggestions

• AI suggests stronger leads nearby based on traffic, fit, and intent

Phase 4: Live Dashboards

• Auto-generated via Looker Studio & Zoho Analytics

Phase 5: AI Lead Scoring & Smart Replacements

• Uses Apollo, Crunchbase, Similarweb to replace weak leads with better-fit ones

We're Hiring: DevOps Tech Lead with 7-9 Years of Experience! 🚀

Are you a seasoned DevOps professional with a passion for cloud technologies and automation? We have an exciting opportunity for a DevOps Tech Lead to join our dynamic team at our Gurgaon office.

🏢 ZoomOps Technolgy Solutions Private Limited

📍 Location: Gurgaon

💼 Full-time position

🔧 Key Skills & Requirements:

✔ 7-9 years of hands-on experience in DevOps roles

✔ Proficiency in Cloud Platforms like AWS, GCP, and Azure

✔ Strong background in Solution Architecture

✔ Expertise in writing Automation Scripts using Python and Bash

✔ Ability to manage IAC tools and CM tools like Terraform, Ansible, pulumi etc..

Responsibilities:

🔹 Lead and mentor the DevOps team, driving innovation and best practices

🔹 Design and implement robust CI/CD pipelines for seamless software delivery

🔹 Architect and optimize cloud infrastructure for scalability and efficiency

🔹 Automate manual processes to enhance system reliability and performance

🔹 Collaborate with cross-functional teams to drive continuous improvement

Join us to work on exciting projects and make a significant impact in the tech space!

Apply now and take the next step in your DevOps career!

Technical Skills needed:

• WebSphere Developers with Sr experience.
• Strong knowledge of WebShere Commerce v8.x (preferred) application development
• Strong knowledge of web application development using enterprise Java technologies and frameworks
• Strong knowledge building WebSphere Commerce applications using Web Sphere Commerce Build and Deployment (WCBD) is preferred
• Experience with AWS hosted applications is preferred. Knowledge of working on EC2, ELB, RDS services preferred.
• Experience with Ant, Maven build scripts and Jenkins based CI/CD process
• Strong knowledge of Unix/Linux shell scripts
• Hands on experience with web service technologies including SOAP, REST, JCA, Jax-ws preferred
• Strong knowledge of specific Java technologies including JSP, JSTL, JDBC and JAXB is preferred
• Strong familiarity using SVN/GIT/BitBucket for source code management is preferred
• Strong knowledge of profiling techniques, memory management and performance tuning is preferred
• Experience tuning Websphere commerce Solr Indexing and Stage Prop Process highly desirable

• Minimum of 5+ years of experience in IT industry at VMware NSX Design/Implementation Projects.
• Minimum 3+ years of experience in industry leading load balancer and security products (Mandatory)
• Should have solid hands-on experience in VMware Avi, NSX V and/or NSX-T.
• Hands on installation and configuration experience with Base NSX-V & NSX-T Components, VTEP's, Load Balancer, LB Rules, Security components, etc.
• Strong understanding of and experience in TCP/IP, DNS, Http, SSL, DHCP.
• Proficiency in vSphere products and technologies like HA, vMotion, DRS, and Update Manager, Administration, etc would be a plus.
• Exposure to enterprise class architecture or implementation with suite of VMware products including vCenter, vSphere, SAN, RAID, Clustering, Consolidation, Load Balancing, etc.
• Troubleshooting and Debugging of VMware Architecture related issues.
• Strong understanding of Linux/Windows servers.
• Good to have some knowledge in vRA/vRO.
• Good to have Any Automation Experience with PowerShell/Python/Bash/Ansible and basic knowledge of VMware API’s.
• Good to have some knowledge of Kubernetes and Dockers.
• Succeed in a team environment.

We are looking for a Python Web Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application; therefore, a basic understanding of front-end technologies is necessary as well.

• Writing reusable, testable and efficient code.
• Design and implementation of low-latency, high-availability, and performant applications.
• Integration of user-facing elements developed by front-end developers with server side logic.
• Implementation of security and data protection.
• Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)

Skills And Qualifications:

• Expert in Python, with knowledge of at least one Python web framework (such as Django, Flask, etc depending on your technology stack).
• Familiarity with some ORM (Object Relational Mapper) libraries.
• Able to integrate multiple data sources and databases into one system.
• Understanding of the threading limitations of Python, and multi-process architecture.
• Good understanding of server-side templating languages.
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3.
• Understanding of accessibility and security compliance (depending on the specific project).
• Knowledge of user authentication and authorization between multiple systems, servers and environments.
• Understanding of fundamental design principles behind a scalable application.
• Familiarity with event-driven programming in Python.
• Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform.
• Able to create database schemas that represent and support business processes.
• Strong unit test and debugging skills.