
Key Responsibilities:
Taking ownership of customer issues reported and seeing problems through to resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge
The engineer should be available to work in the late evening shift (4pm - 1am) if required.
Primary skills:
3-8 years of relevant experience.
Strong technical knowledge on:
- Cloud Technologies – AWS, Azure etc.
- Databases – SQL, Oracle, MySQL etc.
- Operating Systems – Linux, Windows etc
- Networking – Basic networking concepts and troubleshooting
- Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required) Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft)

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Role Overview
We're seeking a MERN Stack Developer with experience in Web3 development to join our team. The ideal candidate will be comfortable building full-stack applications, integrating smart contracts, and working in a fast-paced startup environment.
Responsibilities
- Develop and maintain full-stack applications using MongoDB, Express.js, React.js, and Node.js
- Integrate smart contracts and blockchain functionality using Web3.js, Ethers.js, or similar libraries
- Collaborate with product managers, designers, and blockchain engineers
- Write clean, maintainable, and testable code
- Troubleshoot and debug applications
- Stay updated with the latest Web3 trends and technologies
Requirements
- 1+ year of hands-on experience with the MERN stack
- Basic to intermediate knowledge of smart contracts, Ethereum, and Web3.js/Ethers.js
- Familiarity with Solidity and Ethereum development tools (e.g., Truffle, Hardhat)
- Understanding of REST APIs and integration practices
- Strong problem-solving skills and a proactive attitude
- Good communication and collaboration skills
Bonus Skills
- Experience with IPFS, The Graph, or Layer 2 solutions
- Contributions to open-source Web3 projects
- Knowledge of NFT standards or DeFi protocols
What We Offer
- Competitive salary and performance-based incentives
- Flexible working hours and remote-friendly culture
- Opportunity to work on cutting-edge Web3 projects
- A collaborative, supportive, and innovative environment
Job description
About Us: YMGrad is a leading study abroad consultancy firm dedicated to helping students achieve their dreams of higher education abroad. We provide comprehensive services, including application assistance, university shortlisting, and expert guidance throughout the admissions process.
Job Overview: We are seeking a skilled and motivated Content Writer to join our dynamic team. This role involves crafting compelling and personalized application materials, including Statements of Purpose (SOPs), Letters of Recommendation (LORs), resumes, and other college applications. Additionally, the writer will produce SEO-friendly blogs on study-abroad topics and provide consultancy to clients about the admissions process. The ideal candidate will be adaptable, collaborative, and enthusiastic about contributing to various aspects of our consultancy services.
Key Responsibilities:
1. Application Materials: Write and edit Statements of Purpose (SOPs), Letters of Recommendation (LORs), resumes, and other application documents tailored to individual client profiles.
2. Blog Writing: Develop and publish SEO-friendly blog content on study abroad topics, including tips, trends, and country-specific information.
3. Client Consultation: Provide personalized advice to clients regarding the admissions process, application strategies, and document requirements.
4. University Shortlisting: Assist clients in shortlisting suitable universities based on their academic profile, career goals, and preferences.
5. Collaborative Support: Work closely with other team members, including advisors and counselors, to ensure a seamless and integrated service for clients.
6. Quality Assurance: Ensure all written content is error-free, adheres to client requirements, and maintains high standards of professionalism.
7. Continuous Improvement: Stay updated on changes in the study abroad landscape and admissions requirements to provide current and accurate advice.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹33,333.33 per month
Benefits:
- Leave encashment
- Paid sick time
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Application Question(s):
- Kindly share your previous writing sample with us.
Work Location: In person
Mandatory Skills:
• Strong skills with Algorithms and Data Structures
• Strong hands-on expertise with Objective-C & Swift.
• Strong knowledge of design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Knowledge of Xcode Tools
• Experience working with iOS frameworks such as Core Data, Core Animation, Core and Core Text
• Experience with third-party libraries and APIs
• Solid understanding of the full mobile development life cycle
• Excellent Communication & Problem Solving Skills
Her is what we are looking for
• Strong and up-to-date knowledge of Swift.
• Strong knowledge of Apple Design Principles and Application Interface Guidelines.
• Experience with iOS Frameworks such as CoreData, CoreGraphics, CoreLocation and CoreAnimation.
• Experience with threading and performance tuning.
• Knowledge of Unit Testing, Instruments and Profiling.
• Knowledge of the available open-source libraries and Cocoapods for common tasks.
• Knowledge of VoIP Notifications, CallKit and Payment gateways.
• Familiarity with Real Time Databases like DynamoDB and Firebase.
• Familiarity with cloud message APIs and Push Notifications.
• Familiarity with creating dynamic libraries and modular applications. Write scalable, high-performing and reusable code.
• Knowledge of different Apple Certificates and Profiles.
• Solid understanding of the complete application development lifecycle.
• Proficient understanding of code versioning tools, such as Git.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Function: Software Engineering → Other Software Development
Java
Java developer responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems.
Responsibilities:
Contribute to all phases of the development lifecycle.
Write well-designed, testable, efficient code.
Ensure designs comply with specifications.
Prepare and produce releases of software components.
Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.
- Deep knowledge and working experience in any of Adobe Marketo or Hybris Marketing or Emarsys platforms with end to end hands-on implementation and integration experience including integration tools
- Other platforms of interest include Adobe Campaign Emarsys Pardot Salesforce Marketing Cloud and Eloqua
- Hybris Marketing or Adobe Marketo Certification strongly preferred
- Experience in evaluating different marketing platforms (e.g. Salesforce SFMC versus Adobe Marketo versus Adobe Marketing)
- Experience in design and setup of Marketing Technology Architecture
- Proficient in scripting and experience with HTML XML CSS JavaScript etc.
- Experience with triggering campaigns via API calls
- Responsible for the detailed design of technical solutions POV on marketing solutions Proof-of-Concepts (POC) prototyping and documentation of the technical design
- Collaborate with Onshore team in tailoring solutions that meets business needs using agile/iterative development process
- Perform feasibility analysis for the marketing solution that meet the business goals
- Experience with client discovery workshops and technical solutions presentations
- Excellent communication skills required as this is a client business & IT interfacing role



What you’ll be doing:
- Establish, implement and monitor a strategic, comprehensive enterprise information security and IT risk management program
- Work directly with the business units to facilitate risk assessment and risk management processes
- Develop and enhance an information security management framework
- Understand and interact with related disciplines through committees to ensure the consistent application of policies and standards across all technology projects, systems and services
- Provide leadership to the enterprise's information security organization
- Partner with business stakeholders across the company to raise awareness of risk management concerns
- Assist with the overall business technology planning, providing a current knowledge and future vision of technology and systems
- Conduct regular internal audits in compliance with applicable legal and contractual requirements, ISO 27001 and PCI DSS requirements and companies internal requirements
- Conduct regular Management reviews and update the management on information security aspects. The MRMs shall also focus on drawing Management attentions to the key areas for required management actions.
- CISO is also responsible to ensure customer audits as well as re-certification and surveillance audits and successful.
- Coordinate with relevant stakeholders to address the NC closures.
- CISO shall ensure the information incidents are responded and resolved on time to ensure compliance with legal and contractual requirements.
What you’ll bring along:
- Degree in business administration or a technology-related field required.
- Professional security management certification
- Minimum of 5 years of experience in a combination of risk management, information security and IT jobs
- Knowledge of common information security management frameworks, such as ISO/IEC 27001, and PCI DSS.
- Excellent written and verbal communication skills and high level of personal integrity
- Innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams
- Experience with contract and vendor negotiations and management including managed services.
- Specific experience in Agile (scaled) software development or other best in class development practices.
- Experience with Cloud computing/Elastic computing across virtualized environments.

