
Key Responsibilities:
Taking ownership of customer issues reported and seeing problems through to resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge
The engineer should be available to work in the late evening shift (4pm - 1am) if required.
Primary skills:
3-8 years of relevant experience.
Strong technical knowledge on:
- Cloud Technologies – AWS, Azure etc.
- Databases – SQL, Oracle, MySQL etc.
- Operating Systems – Linux, Windows etc
- Networking – Basic networking concepts and troubleshooting
- Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required) Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft)

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Super Quality Data Architect, Data Engineering Manager / Director Profile
Mandatory (Experience 1) - Must have 12+ YOE in Data Engineering roles, with at least 2+ years in a Leadership role
Mandatory (Experience 2) - Must have 7+ YOE in hands-on Tech development with Java (Highly preferred) or Python, Node.JS, GoLang
Mandatory (Experience 3) - Must have strong experience in large data technologies, tools like HDFS, YARN, Map-Reduce, Hive, Kafka, Spark, Airflow, Presto etc.
Mandatory (Experience 4) - Strong expertise in HLD and LLD, to design scalable, maintainable data architectures.
Mandatory (Team Management) - Must have managed a team of atleast 5+ Data Engineers (Read Leadership role in CV)
Mandatory (Company) - Product Companies (Prefers high-scale, data-heavy companies)
Preferred
Preferred (Education) - Must be from Tier - 1 Colleges, preferred IIT
Preferred (Stability) - Candidate must have spent minimum 3 yrs in each company.
Preferred (Experience) - Must have recent 4+ YOE with high-growth Product startups, and should have implemented Data Engineering systems from an early stage in the Company
We are hiring potential BDE for our organization to grow in better way, If you are the one then Please find below company details and job description.
Company Name: TechWize (A Business unit of Mangalam Information Technologies Pvt Ltd.)
Our Accreditations -
- 25 years of industry presence
- Salesforce Partner
- ISO 27001:2019 certified
- Great Place to Work certified
- HIPAA Compliant
- SOC2 Compliant
- NASSCOM Member
Our EVP (Employee Value proposition)
- We are a Great place to work certified company.
- 30 Earned Leaves during calendar Year
- Career progression and continuous Learning & Development (Technical, Soft skills, Communication, Leadership)
- Performance bonus & Loyalty Bonus Benefits
- 5 Days working
- Rewards and Recognition programs
- Standard Salary as per market norms
- Equal career opportunities, No discrimination
- Magnificent & Dynamic Culture
- Festival celebrations & fun events
Explore more : https://techwize.com/, https://mangalaminfotech.com/
Position: BDE / Sr. BDE
Job location: Ahmedabad
Experience: 1-5 Years
Job Description:
We are looking for Passionate, Ambitious and Result Oriented Business Developments Professionals. They should be self-driven, Result oriented having ‘Founders Mentality’. We are strengthening Business Development team for IT Services which is focused on CRM i.e. Salesforce, Zoho, HubSpot, etc., Web development and other IT development work for the global clients. Candidate should have insight of IT outsourcing business for the overseas B2B and B2C clients in one or more technologies.
- Ability to develop good relationships with current and potential clients
- Excellent leadership and communication skills
- Experience in project management and/or sales
- Knowledge of productivity tools and software
- High attention to detail and a focus on fact-based decision making
Responsibilities:
- Researching organizations and individuals to identify new leads and potential new markets
- Use tools like LinkedIn Sales Navigator and other Data Mining techniques
- Build and nurture contacts with potential clients
- Communicate with the potential leads through calls, emails, LinkedIn and other media
- Support in writing new business proposals and basic content writing required for marketing material and website enhancement
- Write relevant post in LinkedIn, blogs, company websites which draws the attention of the clients
- Maintain knowledge of all product and service offerings of the company
- Arrange meetings for senior management with prospective clients
- Bidding through portals like Upwork, Freelancer, PPH, etc.
- Participate in the client calls with Solution team during client’s time zone
- Creating sales collateral, proposals and marketing material
- Ability to understand IT technologies, requirement gathering & interacting with IT development team for the execution
Roles and Responsibilities
1) Understand client requirements and functionalities.
2) Write well-designed, testable, efficient code.
3) Responsible for solving complex technical issues.
4) Ensure quality projects are delivered within defined timelines.
5) Active involvement in client communication to understand functional requirements.
6) Maintain high standards of quality for code, documentation and other deliverables.
At least 3 years' experience as a Node.js developer.
Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
Mandatory experience in MongoDB and MySql.
Knowledge of front-end technologies such as HTML5 and CSS3.
Superb interpersonal, communication, and collaboration skills.
Exceptional analytical and problem-solving aptitude.
- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.
- High attention to details and have proven ability to manage multiple, competing priorities simultaneously
- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.
- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
- Open to discuss the requirement with the client over a call/ in person meeting.
- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
- Daily standup with various teams to track the progress.
- To oversee the development and improvement of customer service products or platforms within an organization
- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.
- Conceive and implement concepts, guidelines and strategies in various creative projects and oversee them to completion
- Collaborate with account executives to obtain knowledge of the clients’ requirements
- Direct and motivate teams of art directors, illustrators, copywriters etc. to help them use their talents effectively
- Lead brainstorming/creative sessions to generate ideas
- Write and design unique and well-crafted copy that meet clients’ needs as well as our own
- Revise content and presentations, approve/reject ideas, provide feedback to the team
- Train and guide subordinates into accomplished professionals
- Monitor results of team efforts and propose actions for the future
- Work with development teams and product managers to create software solutions.
- Design client-side and server-side architecture.
- Build the front-end of applications.
- Develop and manage well-functioning databases and applications.
- Write effective APIs.
- Test software to ensure responsiveness and efficiency.
- Troubleshoot, debug and upgrade software.
- Create security and data protection settings.
- Build features and applications with a mobile responsive design.
- Write technical documentation.
- Work with data scientists and analysts to improve the software.
Qualifications:
Degree in Computer Science, Software Engineering or relevant field.
Experience with Java, Spring, and Restful API's.
Experience with Database development (MySQL, Postgres, etc).
Proven experience as a Full Stack Developer or similar role. Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, jQuery).
Knowledge of multiple back-end languages (e.g. Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js).
Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache), and UI/UX design.
Experience with AWS or other cloud environments
About the role:
What we are looking for?
- Strong proficiency in MySQL database administration, migrations /up-gradation, patching, cloning, capacity planning, designing and automation of database tasks.
- Good experience with latest versions of the database
- In-depth experience configuring database replication on multiple versions
- Strong experience in Monitoring, DB Performance Tuning, DB Availability, DR, Security, Storage
- Analyzes and provides recommendations to optimize database for improved performance, manageability and scalability
- Expertise in enterprise backups, recovery and performing point in-time recovery Experience in deploying and integrating PMM tools
- Experience in data partitioning and encryption
- Knowledge of de-facto standards and best practices in MySQL and MongoDB
- Proficient in writing and optimizing SQL statements and Knowledge of MySQL features, such as its event scheduler
- Familiarity with other SQL/NoSQL databases such as PostgreSQL, MongoDB, etc.
- Knowledge of limitations in MySQL and their workarounds in contrast to other popular relational databases
- Proficient understanding of code versioning tools such as Git / Mercurial / SVN
Job description
The ideal candidate will oversee the online marketing strategy for the organization by planning and executing digital marketing campaigns. This candidate will launch advertisements and create content to increase brand awareness. This candidate will have previous marketing experience and be able to monitor the company's social media presence.
Key Skills
- Keyword research
- On-page keyword targeting
- Knowledge of WordPress
- SEMrush, keyword tool.io, ahref’s
- Google analytics
- Google webmaster
- Generating Sitemap of website
- Indexing the website on various search engines
- Microsoft Excel
- Yoast SEO
- Advanced Link building skills required ( Guest Blogging, Skyscraper Technique, relationship-based Link Building, Broken Link Building.)
- Good in writing and editing contents
Roles & Responsibilities
- On-page SEO optimization
- Off-page SEO (Link Building Backlinks)
- Social media marketing
- Checking & removing Duplicate content
- Formatting of content for better ranking
- Email marketing
- Running Facebook ads
- Running Google PPC, Display & remarking campaigns
Qualifications
- Excellent understanding of digital marketing concepts
- Experience with business to customer social media and content generation
- Strong creative and analytical skills
We are looking for a motivated SEO/ Google Ads/ Facebook Ads Executive to come join our agile team of professionals.
- Working at the heart of the creative team, you will develop concepts for top brands operating across many industries.
- A love for both traditional and digital will help, as you will be working across multiple channels.
- Expertise on SEO, PPC, Web analytics, Google Analytics, Google AdWords, Facebook marketing and YouTube marketing.
- Executing unique ideas for digital marketing campaigns.
- Designing for various projects and mediums like social media campaigns, website wireframes, mockups and the occasional doodling.
- Working on Email Marketing, mobile Marketing, Content Marketing, Pay Per Click (PPC), Conversion Optimization.
Job Type: Full-time
Looking for someone to join our startup and work with us on several different projects. Strong communication skills are a must.
Skills:
- Candidate with 2+ yrs of experience in UI development or theme implementation.
- Mandatory proficient understanding of web markup, including HTML5, CSS3, Javascript, JQuery, Bootstrap, Photoshop.
- Front-end (CSS) frameworks like Foundation or Bootstrap, Semantic UI.
- Design wireframe/layout for website, web application, mobile apps.
- Up-to-date, in-depth knowledge of modern HTML, CSS and JS.
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- An eye for design to pixel perfect website conversion.
- Hands on experience on creating responsive websites using media queries (not just Bootstrap).
- Working knowledge of cross-browser-compatibility and different sizes of different screens.
- Self-motivated, good communication and ready to learn attitude.
- Experience with various JS libraries like jQuery, BackboneJS, UnderscoreJS etc.
- Experience in layout designing & theme conversion on open source CMS’s like WordPress, Drupal.
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Optimize application for maximum speed and scalability.
- Good understanding of SEO principles and ensuring that application will adhere to them.
- Familiarity with tools such as Gimp or Photoshop is a plus.
- Proficient understanding of cross-browser compatibility issues and ways to work around them. - Proficient understanding of code versioning tools, such as Git
Responsibilities:
- Develop new user-facing features.
- Build reusable code and libraries for future use.
- Develop functional and appealing web and mobile-based applications based on usability
- Provide website maintenance and enhancements.
- Translation of the UI/UX design wireframes to actual code that will produce visual elements of the application
- Ensure the technical feasibility of UI/UX designs.
- Maintain graphic standards and branding throughout the product’s interface
- Stay up-to-date on emerging technologies promotes usability best practices.
- Optimize application for maximum speed and scalability.
- Collaborate with other team members and stakeholders.
- Create quality mockups and prototypes on tight timelines.
- Proficient understanding of cross-browser compatibility, devices, responsive issues and ways to work around them.











