
Key Responsibilities:
Taking ownership of customer issues reported and seeing problems through to resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge
The engineer should be available to work in the late evening shift (4pm - 1am) if required.
Primary skills:
3-8 years of relevant experience.
Strong technical knowledge on:
- Cloud Technologies – AWS, Azure etc.
- Databases – SQL, Oracle, MySQL etc.
- Operating Systems – Linux, Windows etc
- Networking – Basic networking concepts and troubleshooting
- Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required) Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft)

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We have opening for Presales for Navi Mumbai Vashi location
Job Title: Pre - Sales Engineer
Location: Navi Mumbai, Vashi
Department: BMS (Building Management System)
Reports To: Regional Sales Manager
Job Summary:
We are seeking a dynamic and technically proficient Pre Sales Engineer to join our team. In this role, individual will be responsible to provide technical expertise and support to our sales teams, ensuring that customers receive accurate, tailored solutions that meet their needs. Individual will collaborate with internal and external stakeholders to drive sales growth, manage quotations, and ensure smooth execution of customer orders. The ideal candidate will have a strong technical background, sales aptitude, and excellent interpersonal skills.
Qualifications & Skills Required:
- Strong technical skills and comfort in leading technical discussions.
- Sales aptitude with a keen interest in interacting with customers.
- Proactive approach with a strong customer focus and problem-solving skills.
- Ability to quickly learn and adapt to new products and technologies.
- Excellent interpersonal and teamwork abilities.
- Knowledge of the PLC/Controller BMS industry preferred, though experience in HVAC is also acceptable.
- Familiarity with commercial terms and conditions and their application in sales processes.
- Proficiency in MS Office tools including Word, Excel, PowerPoint, and Project.
Preferred Qualifications and Experience:
- Engineering Degree (Electrical, Electronics, Mechanical)
- Strong communication and presentation skills.
- Familiarity with basic PLC and DDC design and software applications.
- Experience: 3-5 years of relevant in BMS or HVAC/ELV industry

Job title: Technical PM & Solution Architect - Digital Acceleration
Responsibilities:
• Lead Upfront discovery and design for end to end technology architecture (E.g. though not limited to Web, Mobile, CRM, Inventory management, Customer management, Logistics),
• Defining, translating and delivering business vision for the digital journey the organization will be undertaking
• Actively lead the definition and evolution of the solution architecture
• oversee selection/ implementation of new components/applications,
• Identify and ensure all integration touch points of the applications,
• Enhance architecture / governance processes and drive agile innovation with an eye to scale.
• Create a Service oriented architecture
• Leading the technical design process coordinating the various stakeholders towards an agreed solution.
• Providing support to program manager through developing estimates, and dependencies to meet program outcomes.
• Lead technology consulting engagements, solution workshops and due diligence
• Determine the availability and viability of third-party components and services as needed
• Develop and demonstrate proof of concepts
• Maintain the overall portfolio plan with key deliverables and milestone dates. Plan and execute the roadmap for digital.
• Act as a conduit between execs and stakeholders to ensure the technology initiatives are appropriately prioritized and aligned with strategic objectives.
• Serve as a liaison between functional groups within the Technology Team to prioritize program initiatives and escalate critical operational tasks.
• Drive the successful delivery of Digital programs within the Digital portfolio
• Managing multiple Vendor/partner Projects
Requirements:
• Bachelor’s Degree in Systems, Engineering or similar combination of Business and Technology
• Minimum 7 years' experience in the B2C Companies with Design and architect experience
• 5 years of experience planning and deploying delivering enterprise functional and technical solutions to support the business
• Agile/Scrum Software Development methodologies. Knowledge of project management tools...
• Being an agent for change, who uses business architecture to agitate and initiate action and challenge others via business designs and solutions, which drive requirements to the business operational and organizational structures
• Strong Architecture experience including, infrastructure, applications, data and business domains, Retail domain knowledge would an added advantage
• Experience at producing multi-tier, high-availability infrastructure architectures in an enterprise & cloud environment adhering to DR, Business Continuity and availability best practice.
• Experience in the following areas: customer engagement platforms, cloud architectures, PaaS services, API integration, modern application architectures, BI architecture
• Ability to quickly understand business requirements and propose reference architectures and technology solutions. Capable to present options and weigh implementation complexities and risks to recommend the right technical decision
• Experience in web-based and mobile based systems architecture, service-based architecture, enterprise application architecture, as well as experience managing expectations when balancing alternatives against business and financial constraints
Designation: Kotlin Developer
Position 1 Junior
Position 2 Senior
Experience: 2 or 4 years
Package: 4.5-7 lacs/annum in hand
Position: Contractual (at least for 6 months and extendable basis performance)
Company Name: Dofin Corp.
Website: www.dofin.co
Job Location: Work from where it works for you
Who We are:
Dofin is a Product based company headquartered in Sheridan Way, California. Since 2019 we have been helping global companies and established brands reimagine their business by building impactful digital engineering solutions powered by the latest technologies.
What We do:
We create an engaging product on time with a team that designs software products with excellence.
Min 3 yrs of working in Android
Min 2 yrs of working in iOS
Min 6 months working in React Native
Min 1 yr of team handling experience
Development
Strong in data structures and algorithms
Strong problem solving and analytical abilities
Hands-on with SOLID design principles
Should have developed and delivered successful mobile app projects
Experience in -
Consumer facing apps
Analytics SDKs integrations
Marketing SDKs integrations
Performance optimisation
SQL databases
Building production grade mobile applications
Experience in working in Agile/Scrum projects and fast paced environments
Preference for candidates with :
Payments/financial systems background
Personality
Result oriented
Initiative taker. Not expecting spoon feed.
Team player - looking beyond personal KRAs and helping the team succeed
3H - Humble, Honest and Hard-worker
Exp-4 - 10 years
Angular above 4+ version
Core Java
Springboots, springs,JPA
Hibernate
• Strong experience working with Big Data technologies like Spark (Scala/Java),
• Apache Solr, HIVE, HBase, ElasticSearch, MongoDB, Airflow, Oozie, etc.
• Experience working with Relational databases like MySQL, SQLServer, Oracle etc.
• Good understanding of large system architecture and design
• Experience working in AWS/Azure cloud environment is a plus
• Experience using Version Control tools such as Bitbucket/GIT code repository
• Experience using tools like Maven/Jenkins, JIRA
• Experience working in an Agile software delivery environment, with exposure to
continuous integration and continuous delivery tools
• Passionate about technology and delivering solutions to solve complex business
problems
• Great collaboration and interpersonal skills
• Ability to work with team members and lead by example in code, feature
development, and knowledge sharing
Experience automating systems engineering tasks.
Experience in fast-paced and dynamic SRE or Production Support engineering teams
A proven track record of managing successful complex internet-based product platforms/architectures.
Experience building metrics and monitoring platforms and defining alerting strategies.
Strong analytical ability with a focus on making data driven decisions.
Capable of technical deep-dives, yet verbally and cognitively agile enough to hold their own in a strategy discussion with senior technical or executive leadership
Experience working in a managed services environment.
Good communication skills, both written and oral.
Solid understanding of Engineering, DevOps and cloud computing fundamentals.
Good understanding of cloud services including AWS.
Strong automation and CI / CD experience.
Solid experience with containerized applications/orchestration and serverless functions.
GitHub, CD/CI tools experience.
If I asked your previous team members about you, they would say you were a great leader and they would very much welcome an opportunity to work for you once again.
Experience in high SLA environments.
Computer Science, Engineering or Sciences degree required or equivalent work experience.
- Responsible for attendance and leave management
- Must be responsible for file maintenance
- Facilitate employee's review
- Hands-on experience in HR and other statutory compliance.
- Carry out the tasks specifically assigned by the CEO of the organisation
- Candidates who handled both payroll and admin will be given preference
- Excellent communication and presentation skills
- Must speak fluent English and Hindi (added advantage and would be given preference)
- Good in Excel, MS Word, and email correspondence
you will be;
* Developing services with TypeScript (with Node.js) in Lambda
* Assisting with the design and evolution of their DevOps tooling
* Building their Amazon Web Services environment
* Performance tuning and optimisation
* Continually developing your skillset as required to ensure that the best technologies and methods are used
* Maintaining focus on security
* Working within a truly Agile environment, participating in daily stand-up meetings
* Collaborating with the rest of the development team and business to meet objectives
Key Skills Required;
* TypeScript * JavaScript (ES6+) * Node.js * Amazon Web Services, in particular AWS Lambda, * Experience working within an Agile environment * Excellent communication skills, with the ability to work in partnership with both business and technology teams * Proactive and truly passionate about technology * Degree level education in Computer Science (or equivalent), or similar experience * Willingness to continually learn new languages
Location: MBFC / Command Center, Changi Business Park, Singapore
Duration: 12 Months Renewable Contract
Description
- We are looking for highly motivated and experienced individuals to join our client as Application/Production Support Analyst supporting banking systems and applications.
Mandatory Skill(s)
- Degree in Computer Science, Business Information Technology or related disciplines;
- 3-5 years of experience providing support to business systems and applications in banking or financial service sectors;
- Possesses good knowledge on Site Reliability Engineering best practices and experience adhering to Site Reliability Engineering guidelines in the work;
- Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
- Good analytical skills with excellent communication;
- Good in understanding internal processes and resolving issues;
- Should have keen interest in providing high service quality and familiar with the demand of a 24×7 support environment.
Desirable Skill(s)
- Prior experience in the banking industry;
- Experience in application implementation projects in financial institutions would be a great advantage.
Responsibilities
- Perform work in rotational shifts to provide 24/7 on-site or on-call support;
- Responsible for health-check, continuous L1 and L2 support and rectification for mission critical Web-based applications;
- Responsible for the day-to-day maintenance of the application systems in operation;
- Handle Incident and Problem management;
- Work closely with key stakeholders, including management, development teams, end users, and unit leaders and communicate application problems and issues;
- Provide root cause analysis techniques to determine cause and resolve complex system issues or escalate to application managers and the management team;
- Involve with onsite and offshore teams across multiple technologies/applications;
- Lead formal and informal Post Event Problem Reviews;
- Actively involved in Continuous improvement of the system such as removal of TOIL, job automation, performance, tuning;
- Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.







