Senior / Lead Product Designer

Job Title: Site Reliability Engineer (SRE) / Application Support Engineer

Experience: 3–7 Years

Location: Bangalore / Mumbai / Pune

About the Role

The successful candidate will join the S&C Site Reliability Engineering (SRE) Team, responsible for providing Tier 2/3 support to S&C business applications and environments. This role requires close collaboration with client-facing teams (Client Services, Product, and Research) as well as Infrastructure, Technology, and Application Development teams to maintain and support production and non-production environments.

Key Responsibilities

• Provide Tier 2/3 product technical support and issue resolution.
• Develop and maintain software tools to improve operations and support efficiency.
• Manage system and software configurations; troubleshoot environment-related issues.
• Identify opportunities to optimize system performance through configuration improvements or development suggestions.
• Plan, document, and deploy software applications across Unix/Linux, Azure, and GCP environments.
• Collaborate with Development and QA teams throughout the software release lifecycle.
• Analyze and improve release and deployment processes to drive automation and efficiency.
• Coordinate with infrastructure teams for maintenance, planned downtimes, and resource management across production and non-production environments.
• Participate in on-call support (minimum one week per month) for off-hour emergencies and maintenance activities.

Required Skills & Qualifications

• Education:
• Bachelor’s degree in Computer Science, Engineering, or a related field (BE/MCA).
• Master’s degree is a plus.
• Experience:
• 3–7 years in Production Support, Application Management, or Application Development (support/maintenance).
• Technical Skills:
• Strong Unix/Linux administration skills.
• Excellent scripting skills — Shell, Python, Batch (mandatory).
• Database expertise — Oracle (must have).
• Understanding of Software Development Life Cycle (SDLC).
• PowerShell knowledge is a plus.
• Experience in Java or Ruby development is desirable.
• Exposure to cloud platforms (GCP, Azure, or AWS) is an added advantage.
• Soft Skills:
• Excellent problem-solving and troubleshooting abilities.
• Strong collaboration and communication skills.
• Ability to work in a fast-paced, cross-functional environment.

ROLES AND RESPONSIBILITIES:

We are looking for a Software Engineering Manager to lead a high-performing team focused on building scalable, secure, and intelligent enterprise software. The ideal candidate is a strong technologist who enjoys coding, mentoring, and driving high-quality software delivery in a fast-paced startup environment.

KEY RESPONSIBILITIES:

• Lead and mentor a team of software engineers across backend, frontend, and integration areas.
• Drive architectural design, technical reviews, and ensure scalability and reliability.
• Collaborate with Product, Design, and DevOps teams to deliver high-quality releases on time.
• Establish best practices in agile development, testing automation, and CI/CD pipelines.
• Build reusable frameworks for low-code app development and AI-driven workflows.
• Hire, coach, and develop engineers to strengthen technical capabilities and team culture.

IDEAL CANDIDATE:

• B.Tech/B.E. in Computer Science from a Tier-1 Engineering College.
• 3+ years of professional experience as a software engineer, with at least 1 year mentoring or managing engineers.
• Strong expertise in backend development (Java / Node.js / Go / Python) and familiarity with frontend frameworks (React / Angular / Vue).
• Solid understanding of microservices, APIs, and cloud architectures (AWS/GCP/Azure).
• Experience with Docker, Kubernetes, and CI/CD pipelines.
• Excellent communication and problem-solving skills.

PREFERRED QUALIFICATIONS:

• Experience building or scaling SaaS or platform-based products.
• Exposure to GenAI/LLM, data pipelines, or workflow automation tools.
• Prior experience in a startup or high-growth product environment.

Navtech is a premier IT software and Services provider. Navtech’s mission is to increase public cloud adoption and build cloud-first solutions that become trendsetting platforms of the future. We have been recognized as the Best Cloud Service Provider at GoodFirms for ensuring good results with quality services. Here, we strive to innovate and push technology and service boundaries to provide best-in-class technology solutions to our clients at scale. We deliver to our clients globally from our state-of-the-art design and development centers in the US, Hyderabad, and Pune.

We’re a fast-growing company with clients in the United States, UK, and Europe. You will join a team of talented developers, quality engineers, product managers whose mission is to impact above 100 million people across the world with technological services by the year 2030.

Navtech is looking for a Full Stack Developer (Python & React) for working on some of the cutting edge technologies combined with an ability to be innovative while creating solutions in a team environment.

Working as a Full Stack Developer at Navtech, you will:

• Design and develop user interfaces to internet/intranet applications by setting expectations and features priorities throughout development life cycle; completing programming using languages and software products; designing and conducting tests.
• Contribute in all phases of the development lifecycle writing well designed, testable, efficient and documented JavaScript, HTML and CSS code.
• Assure that all Angular user input is validated before submitting to back-end services and deploying to production. Ensure delivery of a high performing complete front end application.
• Writing non-blocking code, and resorting to advanced techniques. Cooperating with the back-end developer in the process of building the RESTful API.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Who Are We Looking For Exactly?

• Good Knowledge with front end technologies like React & back end technologies like Python.
• Strong computer science fundamentals: Data Structures, Algorithms, Design Patterns, Multi-threading, Distributed Systems, and OO Analysis & Design.
• Extensive knowledge of OOPS concepts, Design patterns.
• Experience working with Databases (SQL Server, Oracle etc.)
• Passionate about writing good quality code.
• Experience in working with Visual Studio tools, Git/TFS and IIS.
• Extensive experience with microservice-based architectures and technologies.
• Should have good logical, analytical and communication skills with client interaction experience.
• Strong understanding of UI, cross-browser compatibility, general web functions and standards.
• Thorough understanding of the responsibilities of the platform, database, API, catching layer, proxies and other web services used in the system.
• Should have Master’s Degree /Bachelors (BS) in computer science, Software Engineering, IT, Technology Management or related degrees and throughout education in english medium.

Why Navtech?

• Performance review and Appraisal Twice a year.
• Competitive pay package with additional bonus & benefits.
• Work with US, UK & Europe based industry renowned clients for exponential technical growth.
• Medical Insurance cover for self & immediate family.
• Work with a culturally diverse team from different geographies.

Customer Experience Executive

Location: Santacruz, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Note - Candidates must be flexible for 6 days and rotational shifts

As a Product Growth Intern with a focus on User Engagement, you will play a crucial role in connecting with our user base to gather valuable insights. Your primary responsibility will be reaching out to users, arranging meetings, and conducting discussions to deeply understand their experiences, issues, and needs. These insights will directly contribute to our product development and growth strategies.

• Proactively reach out to users through various channels to arrange meetings or interviews.
• Conduct user interviews and meetings to gather feedback on their experiences, issues, and needs regarding our product.
• Analyze user feedback to identify common trends and areas for improvement.
• Collaborate with the product management team to translate user insights into actionable product strategies.
• Assist in developing and maintaining a user feedback loop to continually engage with our user community.
• Support the creation of user personas and journey maps to better understand and address user needs.
• Work with cross-functional teams including marketing, sales, and engineering to implement user-centered growth initiatives.
• Prepare and present reports on user feedback and insights, and their implications for product growth.

What We Offer:

• Hands-on experience in user research and direct user engagement.
• More than Industry standard Stipends
• Opportunity to contribute significantly to the product development process.
• Exposure to a dynamic and fast-paced startup environment.
• Mentorship from experienced professionals in product management and user research.
• A learning-focused environment where your insights will be valued and acted upon.

• A self-starter with prior experience leading UI design on a product team and great attention to detail.
• Gathering and evaluating user requirements, in collaboration with CTO and product team.
• Illustrating design ideas using storyboards, process flows and sitemaps.
• Designing graphic user interface elements, like menus, tabs and widgets.
• Identify and trouble shoot UX problems.
• You'll create functional and appealing features that will address our users needs and help us grow our customer base.
• 5+ years of proven experience as UX/UI designer with sound knowledge of wireframe tools

• Translate designs and style guides provided by the UI/UX team into functional user interfaces, ensuring cross browser compatibility and performance
• Build efficient and reusable front-end system that drive complex web applications
• Identify, address performance bottleneck and communicate best practices for front end engineering
• Responsible for meeting expectations and deliverables on time and in high quality
• Collaborate with Product Designers, Product Managers, and Software Engineers to build/deliver next generation products
• Interact with other team members to incorporate their innovations and vice versa
• Rapid prototyping web user interfaces