Senior Executive- Sales and Marketing

About Us

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.

The Opportunity

If you are a talented and driven person who wants to join a high-impact team at the core of Observe.AI's mission, then this role is for you. This is a highly challenging role that will require the implementation of state-of-the-art Machine learning (ML) and Deep learning algorithms;

You will build a never-before-seen machine intelligence product and ML pipelines from scratch, architecting and implementing low latency systems at scale.

If you are excited about; owning & building a next-generation ML architecture and working on core algorithms, right from training to production, you’ll love the job!

What you’ll do day to day as a Lead ML Engineer

• If you are a talented and driven person who wants to join a high-impact team at the core of Observe.AI's mission, then this role is for you. This is a highly challenging role that will require the implementation of state-of-the-art Machine learning (ML) and Deep learning algorithms.
• You will build a never-before-seen machine intelligence product and ML pipelines from scratch, architecting and implementing low latency systems at scale.
• You will work on architecting the ML pipelines and deploy them at scale 
• You will optimize ML solutions for performance, scale and reliability
• You will work with large data sets and build an ML pipeline to process and train the data
• You will run ML experiments scientifically and analyzes the results
• You will work with the team in building exciting stuff and guide juniors in the process
• You will deploy solutions into production and maintain several models for fast experiments
• You will simply, own a module end-to-end and show us your data skills
• you will keep up-to-date with latest ML and deep learning literature to implement latest techniques into Observe.AI Voice & Speech platform.
• If you are excited about; owning & building a next-generation ML architecture and working on core algorithms, right from training to production, you’ll love the job!

What you’ll bring to the role

• Graduate/Post Graduate degree in Computer Science/Electrical Engineering from leading research institutes.
• Strong working experience in building Speech technologies like ASR, TTS, Diarization, and Speech signals
• Hands-on experience in building end-to-end models using the latest architectures.
• 6+ years of commercial experience in ML solutions and pipelines
• 6+ years of programming experience in Python, Shell scripting, and C/Java
• Hands-on experience in speech processing frameworks such as Kaldi, Espnet, Speech brain, etc.
• Experience with Machine learning and Deep learning libraries such as Scikit Learn, TensorFlow, or PyTorch

Some of the other coolest things you deliver

• A world-class Speech technology that has an impact on Customers and the research community
• Publish papers in International Speech and NLP conferences like Interspeech / Icassp / NIPS/ ASRU etc.
• Inter team coordination for research initiatives.

About the ML Team

We are a strong 25-member Machine Learning team with a focus on Speech, NLP, and Data platforms. Our main research focus is to drive the contact centers using AI which leads to improving operational efficiency, customer experience, and compliance. Our Machine Learning team pushes the boundaries in understanding the nuances in the conversation AI by processing millions of calls per day and empowering the call centers to improve efficiency.

The Speech team focuses on Speech Recognition, Speaker Diarization, and Speech Signals to understand the nuances in the behavior of the agents. The ML team is at the forefront of publishing our research in international conferences such as Interspeech, Icassp, ICML, and EMNLP AACL, and we encourage our research in the same.

Apart from work, the team loves to collaborate on research initiatives, present the initiatives/findings in internal/external tech conferences, participate in hackathons, and have formal/informal gatherings.

Compensation, Benefits and Perks

Excellent medical insurance options and free online doctor consultations

Yearly privilege and sick leaves as per Karnataka S&E Act

Generous holidays (National and Festive) recognition and parental leave policies

Learning & Development fund to support your continuous learning journey and professional development

Fun events to build culture across the organization

Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

Founded in 2013, Instantpay is a trailblazer in the digital financial domain, dedicated to equipping businesses of all scales with advanced banking and financial solutions. This dynamic platform integrates banking, payments, collections, expenses, and developer APIs, offering a one-stop solution for modern financial needs.

We are seeking an experienced Senior Graphic Designer and Animator to join our creative team. The successful candidate will be responsible for creating and designing high-quality visual content for a range of media platforms, including social media, website, and print media. This role will require advanced skills in graphic design, animation, and video editing.

Responsibilities:- 

• Develop and execute creative concepts for various media platforms, including social media, website, and print media
• Create and design visual content, including but not limited to graphics, illustrations, infographics, and animations
• Produce video content, including storyboard creation, video editing, and motion graphics design
• Collaborate with cross-functional teams, including marketing and content teams, to ensure visual content aligns with brand standards and messaging
• Stay up-to-date with the latest design and animation trends and technologies
• Manage and prioritize multiple projects with tight deadlines and deliver high-quality work.
• Knowledge of Colour Layout, Palette, and Graphic Designing
• Handling a team

Requirements & Skills:-

• Bachelor's degree in Graphic Design, Animation, or related field
• At least 5 years of professional experience in graphic design, animation, and video editing
• Proven track record of successfully leading and managing a team of 2-3 individuals.
• Proficiency in Adobe Creative Suite, including Photoshop, Illustrator, After Effects, and Premiere Pro
• Strong portfolio showcasing a range of graphic design and animation skills
• Excellent communication and collaboration skills
• Ability to manage and prioritize multiple projects with tight deadlines
• Strong attention to detail and a commitment to producing high-quality work

If you are a talented Senior Graphic Designer and Animator looking to join a dynamic creative team, we encourage you to apply for this exciting opportunity.

1.   Should have worked in Agile methodology and microservices architecture

2.   Should have 7+ years of experience in Python and Django framework

3.   Should have a good knowledge of DRF

4.   Should have knowledge of User Auth (JWT, OAuth2), API Auth, Access Control List, etc.

5.   Should have working experience in session management in Django

6.   Should have expertise in the Django MVC and uses of templates in frontend

7.   Should have working experience in PostgreSQL

8.   Should have working experience in the RabbitMQ messaging channel and Celery Analytics

9.   Good to have javascript implementation knowledge in Django templates

• Calling existing and potential customers to persuade them to purchase the company's services.
• Accurately recording details of customers’ purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with the company's services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Developing in-depth knowledge to make suitable recommendations based on customers' needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

·        Managing large amounts of outbound calls in a timely manner.

·        Identify customers' needs, clarify information, research every issue, and provide solutions.

·        Seize opportunities to build comfort with customers and handhold them in Educating them about our product offerings and closing the sale of products.

·        Build sustainable relationships and engage customers by taking the extra mile.

·        Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty.

·        Frequently attend training sessions to improve knowledge and performance level.

·        Meet personal/team qualitative and quantitative target

UI/UX Designer role:

DISPRZ is looking for a UI/UX Designer who is passionate about resolving user pain points and delivering amazing customer experiences through customer empathy and great design.

Roles & Responsibilities

• Gather and evaluate user requirements in collaboration with product managers and engineers
• Producing high quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
• Build page navigation buttons and search fields
• Designing UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets.
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyse and predict user behaviour.
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colours and images
• Employ techniques for discovering, recording, and communicating the customer's experience (mental modelling, journey mapping, etc.).

Job Specifications

• A Bachelor's degree and a minimum of 2 years of UI/UX design experience for digital products or services.
• Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems and Adobe Creative Suite.
• Portfolio of design projects
• Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills