Manager/Architect_MLOPs

Senior Service Engineer- Commissioning

JOB SUMMARY

Commissioning of IPMS system at Project Sites (Shipyards) by conducting successful Harbour and Sea Acceptance tests. Facilitate handover of system to customer after successful commissioning. Daily reporting to Project Manager to plan day to day/weekly commissioning activities. Report issues if any to Engineering and implement suggested resolution. Support Customer Documentation preparation activity. Create "Lessons Learnt" while commissioning to support Knowledge Management. Impart basic hands on training to customer to operate / maintain the IPMS if called for.

JOB PROFILE

DEPARTMENT-Commissioning

JOB TITLE- Senior Service Engineer Commissioning

REPORTING TO-Site Manager / Project Manager

BASED

Navi Mumbai (involves extensive travelling to overseas/domestic sites)

JOB PURPOSE

Responsible for the testing and commissioning of Alarm & Monitoring Systems, and Integrated Platform Management Systems (IPMS) either at customer’s premises or at shipyards worldwide.

KEY RESPONSIBILITIES

· Commissioning and final handover of IPMS project sites in line with project timelines

· Responsible for time, quality, scope, and site expenses

· Installation support, Commissioning and troubleshooting of IPMS hardware.

· Facilitate / Perform / drive Harbour Acceptance Test / Sea Trials in accordance to defined Documented Test Procedures

· Change management (Engineering) at site

· Stakeholder communication and management (internal – Operations, Engineering teams, HSE and other functions | External – Customer and Third-Party equipment suppliers at site)

· Site Issue tracking and Management reporting

· Documenting Lessons Learnt at site - Process adherence and suggest/implement improvements to take care of lessons learnt

QUALIFICATIONS & EXPERIENCE

Degree / Diploma in either Electronic Engineering or Electrical & Electronics Engineering, ideally with a minimum of 5 years’ experience in a relevant control and automation industry

Essential Skills & Experience

In depth knowledge of:

o  PLC and Scada based software packages and environment

o  Analogue / digital monitoring and control systems and associated I/O hardware.

o  Interfacing to third party equipment with serial communications

o  Sensors and sensor technology.

o  Structured programming languages.

o  P&ID drawings

· Competent in computer technology and Ethernet networks.

· Prepared for extensive worldwide travel to any country for extended periods

· Prepared to work on site aboard a variety of marine vessels, afloat and in shipyards.

· Ability to work well within a team whilst at the same time demonstrating initiative and the ability to work without supervision

· Experience of ship and marine systems e.g. power and propulsion control, chart systems, radar or communications, is a distinct advantage.

· Excellent interpersonal skills – able to communicate well (via email and telephone) with customers.

· Solid problem solving, decision making and analytical capabilities.

· Good planning & organizing skills

· Desirable Skills & Experience

· Competent in computer technology and Ethernet network experience.

· Experience of industrial communication protocols e.g. Modbus, Canbus & Profibus.

· Experience of PLC programming using IEC 61131-3 programming languages

· Experience of Allen Bradley, Mitsubishi and Wago PLCs etc

· Marine experience of ship systems including automation, power, propulsion, navigation and communications

· Focus and thoroughness

· The capacity to be influential and amenable

· Professionalism and cordiality

· The capacity to adequately handle work stress

· The capacity to meet deadlines

· Solid problem solving, decision making and analytical capabilities

· Ensuring Safe working condition and safety at site

Must-Haves

QUALIFICATIONS & EXPERIENCE

Degree / Diploma in either Electronic Engineering or Electrical & Electronics Engineering, ideally with a minimum of 5 years’ experience in a relevant control and automation industry

Essential Skills & Experience

Must have skills

• Onsite commissioning

• PLC, SCADA

• Marine domain

Nice to Haves

Good to have skills

• IPMS

• VME

We are looking to hire a Senior Backend Developer, with over 4+ years of experience, to directly work with the CTO and contribute in building and developing new products and feature sets for NostraGamus. The work will entail the opportunity to explore and utilise the latest developments in the world of technology, and formulate ways to incorporate them into day to day work to create stellar products. The candidate must have had significant exposure in building real products, including working with various stakeholders across product and marketing teams. Prior knowledge in building games at scale is highly desirable, but not necessarily.

The following skillsets are highly essential:

1. Expertise in Node Js&Javascript, and hobbyist interest in few other languages like Python, Ruby, PHP. Must have done C/C++ programming in school/college
2. Deep knowledge on Database systems, especially PostgreSQL, and any noSQL clones, including knowledge to optimise
3. Awareness of Docker, virtualization, Redis or similar caching toolsets
4. Absolute mastery in using Unix based systems and Bash. Ability to work in seamlessly in headless environments is a must.
5. Disciplined in approaching problems, ability to maintain composure under catastrophic failures and propensity to work under deadlines

Bonus Points :

1. Passionate about building new products - having done a few personal projects, regardless of success achieved or goals completed.
2. Prior knowledge in building games at scale.
3. Good understanding in AWS and its various services - EC2, ECS, RDS, SQS, Elastic Beanstalk, Elasticache, Route53.
4. Strong interest in Mathematics, Probability Theory, Statistics, Machine Learning and ability to apply math in real-world applications.

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Who You Are

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk'' processes and communications

What You’ll Do:

• Supervise a team of Implementation Advisors/Customer Care Representatives focused on solving customer issues and achieving high levels of customer satisfaction and retention and fostering a positive team culture. Accomplishes customer success human resource
• Manages employee recruitment, selection, training, scheduling, coaching, counseling, and discipline. Communicates job expectations, monitors performance, appraises contributions, plans compensation, and enforces policies.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Conduct consistent and impactful performance conversations, conflict management and coaching sessions with team members and managers.
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

What You’ll Bring

• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Project management skills
• Leading a results driven team
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Dedicated people manager, you are passionate about mentoring, leading, and contributing to the professional development of your team.
• Experience with cross-functional collaboration (Implementation, Account Management, Product, Support, Training)
• Hands-on experience with CRM, CS, and workflow tools (e.g., Freshdesk, Tableau, etc.)
• Strong analytical, process-building, and program management skills (KPI and SOP ownership).
• Demonstrated data driven approach to problem solving.
• Track record of coaching, mentoring, and empowering high-performance teams
• Excellent communication, collaboration, presentation and time-management skills
• Proactive and inquisitive; not hesitant to seek clarification.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

About us

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities. 

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.

Role Overview

As an SDE 2 Back-end Engineer at Astra, you will play a crucial role in the development of a new vulnerability scanner from scratch. You will be architecting & engineering a scalable technical solution from the ground-up.

You will have the opportunity to work alongside talented individuals, collaborating to deliver innovative solutions and pushing the boundaries of what's possible in vulnerability scanning. The role requires deep collaboration with the founders, product, engineering & security teams.

Join our team and contribute to the development of a cutting-edge SaaS security platform, where high-quality engineering and continuous learning are at the core of everything we do.

Roles & Responsibilities:

• You will be joining our Vulnerability Scanner team which builds a security engine to identify vulnerabilities in technical infrastructure.
• You will be the technical product owner of the scanner, which would involve managing a lean team of backend engineers to ensure smooth implementation of the technical product roadmap.
• Research about security vulnerabilities, CVEs, and zero-days affecting cloud/web/API infrastructure.
• Work in an agile environment of engineers to architect, design, develop and build our microservice infrastructure.
• You will research, design, code, troubleshoot and support (on-call). What you create is also what you own.
• Writing secure, high quality, modular, testable & well documented code for features outlined in every sprint.
• Design and implement APIs in support of other services with a highly scalable, flexible, and secure backend using GoLang
• Hands-on experience with creating production-ready code & optimizing it by identifying and correcting bottlenecks.
• Driving strict code review standards among the team.
• Ensuring timely delivery of the features/products
• Working with product managers to ensure product delivery status is transparent & the end product always looks like how it was imagined
• Work closely with Security & Product teams in writing vulnerability detection rules, APIs etc.

Required Qualifications & Skills: 

• Strong 2-4 years relevant development experience in GoLang
• Experience in building a technical product from idea to production.
• Design and build highly scalable and maintainable systems in Golang
• Expertise in Goroutines and Channels to write efficient code utilizing multi-core CPU optimally
• Must have hands-on experience with managing AWS/Google Cloud infrastructure
• Hands on experience in creating low latency high throughput REST APIs
• Write test suites and maintain code coverage above 80%
• Working knowledge of PostgreSQL, Redis, Kafka
• Good to have experience in Docker, Kubernetes, Kafka
• Good understanding of Data Structures, Algorithms and Operating Systems.
• Understanding of cloud/web security concepts would be an added advantage

What We Offer:

• Adrenalin rush of being a part of a fast-growing company
• Fully remote & agile working environment
• A wholesome opportunity in a fast-paced environment where you get to build things from scratch, improve and influence product design decisions
• Holistic understanding of SaaS and enterprise security business
• Opportunity to engage and collaborate with developers globally
• Experience with security side of things
• Annual trips to beaches or mountains (last one was Chikmangaluru)
• Open and supportive culture 

Talented C++ Developer who has experience in design, development, debugging of multi-threaded large scale application with good understanding in data structures on Linux packaging, functional testing and deployment automation very good with problem solving.

Key responsibilities :

1. Understand fundamental design principles and best practices for developing backend servers and web applications
2. Gather requirements, scope functionality, estimate and translate those requirements into solutions
3. Implement and integrate software features as per requirements
4. Deliver across the entire app life cycle
5. Work in a product creation project and/or technology project with implementation or integration responsibilities
6. Improve an existing code base, if required, and ability to read source code to understand data flow and origin
7. Design effective data storage for the task at hand and know how to optimize query performance along the way
8. Follow an agile methodology of development and delivery
9. Strictly adhere to coding standards and internal practices; must be able to conduct review code
10. Mentor and possibly lead junior developers
11. Contribute towards innovation
12. Performance optimization of apps
13. Explain technologies and solutions to technical and non-technical stakeholders
14. Diagnose bugs and other issues in products
15. Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Must have / Good to have:

1. 5-7years' experience with C++ development and relevant 3+yrs in modern version 11/14/17 would be a plus. 
2. Design and implementation of high-availability, and performance applications on Linux environment
3. Advanced knowledge of C/C++, Object Oriented Design, STL
4. Good with multithreading and data structures
5. Develop back-end components to improve responsiveness and overall performance
6. Familiarity with database design, integration with applications and python packaging.
7. Familiarity with front-end technologies (like JavaScript and HTML5), REST API, security considerations
8. Familiarity with functional testing and deployment automation frameworks
9. Experience in development for 3-4 production ready application using C++ as programming language
10. Experience in writing unit test cases including positive and negative test cases
11. Experience of CI/CD pipeline code deployment (Git, SVN, Jenkins or Teamcity)
12. Experience with Agile and DevOps methodology
13. Very good problem-solving skills
14. Experience with Web technologies is a plus. 

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Job Description

• Work as an Automation Engineer to ensure continuous delivery of the product.
• Create/Update the test environment, code and execute automated test scenarios.
• Execute functional tests and maintain test cases.
• Work with the quality, development and field teams to ensure product quality and usability.
• Monitor and track resolution of defects, and effectively communicate it in daily standup.
• Learn and use open source and cloud technologies as needed

Qualification and Experience Requirements

• Desired experience range is 4 to 8 years
• Bachelor’s or Master’s Degree in Engineering or other technical discipline.
• Expertise in automation language, tool, and scripts such as Java, Selenium or TestCafe, Postman
• Must have proven analytical and problem-solving skills to help validate, verify, communicate & report software application issues.
• Preferable but not necessary knowledge of any one of the public Cloud platforms either AWS, Azure or GCP is preferred.
• Preferable but not necessary knowledge and/or experience of a Security product

• Work independently, good communication and Excel Skills.
• Extensive experience in loading data using SF data loader.
• Expert in SALESFORCE configurations and admin activities
• Integration development experience (REST / SOAP)
• Should be expert in working with flows, process builder, Platform Events and APEX

Roles and Responsibilities

• Review the business requirements
• Prepare solution design
• Develop and test the solution
• Provide technical inputs for project