Senior Executive – Analytics (Datorama)

Responsibilities include:  Generate Leads through Outbound calls  Generate the business for the company  Create a database of prospective clients/leads  Pitch the product to the prospective client/lead by fixing a time convenient to them  Follow up telephonically and on emails for an appointment  Maintain the status on each lead so that the info be used for future campaigns  Coordinate with Sales team for the Client appointments

Role: Account Manager

Job Overview:

You will be working on managing accounts in the US or Europe. You will market an AI-based product and service to CXOs in Private Equity firms, Investment Banks, and Fortune 500 corporations. You will experience working with some of the sharpest minds in the Industrial and TMT sectors focused on Strategy and M& A.

Your focus will be:

• Source sales opportunities through outreach campaigns, social media, and inbound lead management
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executive for further development and closure
• Achieve quarterly quotas for sales meetings and help sales leader/ executive achieve respective sales targets
• Research accounts, identify key players, and generate interest
• Maintain and expand your database of prospects within your assigned territory
• Perform effective online demos to prospects (for cognitive applications)

Preferred Experience:

• Must have at least 4+ years of RELEVANT experience in Sales/Inside/Sales/Solution
• Selling/Account management/Business development in a closing/quota-bearing role.
• Willing to overlap with timings in the US and UK

Primary Responsibilities:

• Managing existing clients
• Building a database of relevant clients
• Qualifying accounts
• Identifying contacts
• Outreach, follow-up, and set-up meetings
• Content creation
• Review with sales partners on a weekly basis
• Industry and market research, to stay abreast of trends and help pitch/ position services

Required Skills & Personal Attributes:

• Excellent business writing and verbal communication skills including presentation skills.
• Detail-oriented with high standards for written and visual presentation of information. Excellent research, analytical, and numerical skills. Logical thought process to think through a problem and develop solutions.
• Ability to develop and articulate strategic recommendations based on rigorous data analysis.
• High degree of proficiency in MS Office Suite (PowerPoint, Word, Excel, etc. )
• Strong interpersonal skills: the ability to work with teams in a timeline driven high-pressure environment (typical of consulting firms); self-driven with a high level of motivation and energy; a strong can do' attitude; ability and willingness to work in a small and fast-growing set-up; ability to pro-actively identify ways to contribute to the firm's goals & mission; international experience; professional appearance as well as the manner of speaking.

Educational Background:

Bachelor's degree (Engineering/ Commerce/ Economics) from a top-tier university (such as IITs, NITs, DU, etc. ); And an MBA from a reputed institution in India / abroad

To Apply for this Job submit the form below. Only those who fill the below form will be receiving calls.

https://surveyheart.com/form/676cccd0ac71e817d581cca9

Job Description for Customer Care Executive:

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Executive. In this role, you will be the first point of contact for our customers, providing exceptional service, addressing inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or social media.
• Provide accurate information about products, services, and company policies.
• Identify and resolve customer complaints effectively and efficiently.
• Escalate unresolved issues to the customer service manager.
• Maintain detailed records of customer interactions, inquiries, complaints, and resolutions in the Ticketing software.
• Ensure all customer data are handled confidentially and comply with company policies.
• Offer solutions tailored to the customer's needs while adhering to guidelines.
• Schedule 'Customer Hiring' Interviews promptly by phone, email, chat, or social media.
• Keep a close track of Customer Hiring initiatives and keep the reports up-to-date.
• Actively involve in 'Customer Hiring' interviews to gather and document customer feedback that helps to the improvement of the services and products offered at SurveyHeart.
• Translate the Telugu and Hindi feedback to the English text for the team's understanding.
• Schedule customer hiring interviews to understand their requirements and pain points.
• Promote the sales of yearly plans - Gold, Silver, and Bronze.

Qualifications and Skills:

• Excellent verbal and written communication skills in English, Telugu and Hindi is a must.
• Bachelor’s degree in any field or equivalent experience.
• Proven experience in customer service or a similar role.
• Proficiency in using Zoho Desk software and other relevant tools.
• Strong knowledge of MS Office, Google Sheets, and other Google products.
• Ability to prioritize tasks and manage time effectively.
• A positive attitude and a passion for delivering exceptional customer service.

Preferred Skills:

• Fluency in Spoken Telugu, Hindi and English is very essential
• Familiarity with Zoho Desk

Location and Shifts:

• Willingness to Work on a shift basis and to work on Weekends. 
• Should be able to relocate to Hyderabad. 

Responsibilities -

• Collaborate with the development team to understand data requirements and identify potential scalability issues.
• Design, develop, and implement scalable data pipelines and ETL processes to ingest, process, and analyse large - volumes of data from various sources.
• Optimize data models and database schemas to improve query performance and reduce latency.
• Monitor and troubleshoot the performance of our Cassandra database on Azure Cosmos DB, identifying bottlenecks and implementing optimizations as needed.
• Work with cross-functional teams to ensure data quality, integrity, and security.
• Stay up to date with emerging technologies and best practices in data engineering and distributed systems.

Qualifications & Requirements -

• Proven experience as a Data Engineer or similar role, with a focus on designing and optimizing large-scale data systems.
• Strong proficiency in working with NoSQL databases, particularly Cassandra.
• Experience with cloud-based data platforms, preferably Azure Cosmos DB.
• Solid understanding of Distributed Systems, Data modelling, Data Warehouse Designing, and ETL Processes.
• Detailed understanding of Software Development Life Cycle (SDLC) is required.
• Good to have knowledge on any visualization tool like Power BI, Tableau.
• Good to have knowledge on SAP landscape (SAP ECC, SLT, BW, HANA etc).
• Good to have experience on Data Migration Project.
• Knowledge of Supply Chain domain would be a plus.
• Familiarity with software architecture (data structures, data schemas, etc.)
• Familiarity with Python programming language is a plus.
• The ability to work in a dynamic, fast-paced, work environment.
• A passion for data and information with strong analytical, problem solving, and organizational skills.
• Self-motivated with the ability to work under minimal direction.
• Strong communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.

• Design and build user-facing products, owning the entire process from gathering functional requirements from teams, through testing and staging, to deploying in a Python based stack
• Guide the team in making technical trade-offs
• Proactively identify bottlenecks, areas for improvement and put forth a plan to course-correct
• Design and implement maintainable backend services, including data processing pipelines, APIs and internal tools
• Coordinating with internal teams to understand user requirements and provide technical solutions

Nature of Work:

This being an advanced level position in the S/W development team the individual is expected to:
Participate as a team member in all phases of the S/W lifecycle, including the analysis and design of S/W systems.

Participate in a detailed level of coding, code walk – through and unit testing of S/W modules.
Participate in integrated testing of product/ package.

Participate in difficult and typical coding assignments with responsibility of a small module consisting of 3 – 5 members.

Participate in exploration/ feasibility study of products.
Have a thorough understanding of the assigned product/ project.

Participate in generating technical documentation of products/ packages.

Providing technical training to the juniors.
Manage allocated resources, keep compliance with discipline and decorum of the organization.

Keep compliance with Systems and Procedures.

Reports to:

Project Manager
Skill Set:
Thorough knowledge of current technological trends in Web based Software 

Strong Working knowledge of JSF/JSP, Servlets, Spring, Web application development and Core Java

• Working knowledge of working with databases using EJB.
• Knowledge of Bug Tracking tool such as Jira, Bugzilla and source code version control systems (SVN, GIT)
• Knowledge of working in Scrum methodology.
• Good to have knowledge of SonarQube and Web Security Aspects.
• Knowledge of Responsive Front End Development using HTML5, JavaScript, CSS3, JQuery, Ajax and JSON.
• Should be able to write test cases for the feature.
• Ability to gather and analyze data & draw logical conclusions

∙         Understanding of company’s vision & goals, business operations

and market

∙         Clear and concise oral and written communication skills

∙         Ability to establish and maintain effective work relationships at

all levels

∙         Great passion for S/W development.

∙         Ability to mentor and guide the juniors.

Office Address:

Tech Mahindra Ltd