Senior Executive – Analytics (Datorama)

Job Description for Customer Support (Voice Process)

Job Profile: Voice Process – Customer Support

Location: Work from Home (WFH)

Job Mode: Contract (3 Months)

Salary: CTC ₹23,000 per month; In-hand ₹18,000 per month.

Notice Period: Immediate Joiners Preferred

Job Responsibilities:

• Handle inbound and outbound customer queries.
• Communicate effectively in both English and Hindi.
• Provide high-quality customer service, ensuring timely resolution of customer issues.
• Maintain a professional demeanour and document all customer interactions as required.
• Strive to ensure customer satisfaction and efficient complaint management.
• Adhere to company policies, 24/7 shift schedules, and quality standards.

Eligibility Criteria:

• Graduation is mandatory for freshers. However, experienced candidates may apply even if they have not completed their graduation.
• Minimum 1 year of experience in customer support (voice process).
• Submission of experience letter, relieving letter, and last payslips is mandatory for verification
• Only candidates with relevant customer support experience will be considered.
• Comfortable working 24/7 rotational shifts (6 days working, 1-day rotational week off).
• Proficiency in English and Hindi is mandatory.

Technical Arrangements Needed:

• Must have a laptop or desktop with Windows 10, minimum 8GB RAM, and i5 processor.
• Stable WiFi connection and USB headset required.

Position: Business Development Executive Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote) Company: JNJ Technologies & Services LLP - https://www.jnjtechnologies.co.in/ Location: Vijayawada, Andra Pradesh Language: English & Hindi Salary: 2.50 LPA to 4.80 LPA We are looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption. Requirements: • Bachelor's degree in business management, marketing, or related field. • 0 - 3 years' relevant work experience in business development or similar field preferred. • Excellent written and verbal communication skills. • Ability to handle multiple projects simultaneously and work under pressure. • Proficient in Microsoft Office and relevant software. Responsibilities: • Identifying profitable business opportunities • Conducting extensive market research • Creating actionable business strategies • Nurturing relationships with clients • Analyzing market trends. Position: Team Leader Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote) Company: JNJ Technologies & Services LLP - https://www.jnjtechnologies.co.in/ Location: Vijayawada, Andra Pradesh Language: English & Hindi Salary: 5 LPA to 6 LPA We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential. Requirements: • A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous. • Experience in sales is necessary. • Strong sales ability, business acumen, and commercial awareness. • Excellent communication, interpersonal, and customer service skills. • Strong leadership abilities. • Good time management, strategic planning, and organizational skills. Responsibilities: • Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members. • Oversees the sales squad's initiatives to reach objectives and generate realistic, consistent outcomes. • Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling. • Guides sales personnel to function efficiently by capitalizing on their passions 

Position: Content Management Trainee

Location: Goregaon West

As a Trainee in content Management, you will play a key role in ensuring our content publishing goals are met. You’ll help maintain a content calendar and ensure that content is published consistently as per the set monthly targets. Your primary duty will be to work according to the standardised workflow processes and take ownership of delegating assignments to Content Writers, Editors, and Publishers. This entry-level position is an excellent opportunity to gain hands-on experience in content management.

Responsibilities:

● Closely work with the content & SEO team to align the content requirements and deliverables every month

● Manage workflow processes as per the set standardised workflow

● Allotment of tasks to the members of the Content and Editing team.

● Review content for accuracy, grammar, and style. Ensure that all content aligns with brand guidelines and quality standards with the help of tools.

● Executing strategies in content production.

● Facilitate feedback to Writers and Editors about meeting

● Attend online meetings

Requirements:

● A Bachelor’s degree in Management, Communication, or a related field.

● Strong written and verbal communication skills.

● Proficiency in Microsoft Office Suite

● Basic knowledge of SEO/Digital Marketing would be a plus.

● Attention to detail and a commitment to quality.

Career Path:

This role is an entry point into the field of content management. Depending on performance, skills development, and company opportunities, successful trainees may progress to roles such as content associates.

Note: The training period would be for six months and the salary for the same would be 10k per month.

• 3+ years of overall application development experience
• 5 years of Java 8, J2EE, Spring Boot, Spring MVC, JPA
• 2 years of Angular 8+, TypeScript, JavaScript, HTML, CSS
• Expert knowledge of SQL and PL SQL programming with MySQL database
• Strong knowledge of Maven, Junit, Mockito, GitLab, GitHub, and Jira
• Nice to have Docker implementation experience
• Experienced with TDD test driven development and automated unit testing including UI unit testing frameworks
• Expert knowledge of  JSON RESTful web service development
• Experience with code reviews development of coding standards practices improving the quality in the software code
• Ability to work independently, take initiative to ensure efficient and timely resolution of production issues
• Excellent problem-solving design development and debugging skills
• Ability to solve problems using an analytical approach decisive fast moving quick and constructive resolutions of conflicts and a can-do attitude
• Expert knowledge in Agile Scrum practices Software Development and Application Life Cycle Management

Hi

About the Co.-

Our Client aims to be the country’s first food platform that brings together digital-first brands, experiences and retail destinations that will influence and shape the narrative around food amongst India’s most discerning consumers.

The company's first brand, was launched earlier this year. Best known for its namesake restaurant in Mumbai, It now offers a range of fresh and packaged food products and FMCG range available through multiple digital platforms, marketplaces, its own D2C platform and leading modern trade and gourmet stores in India.

What you’ll be doing?

• Design and develop new, engaging, fast, end-to-end product experiences led by a content to commerce approach for our consumers as part of India’s biggest venture in the omnichannel gourmet food space.

• Work closely with your's and other engineering teams (SAP, PoS, OMS etc) with a keen eye towards scalable architecture to design and implement new 0 to 1 integrations with an appetite to quickly scale from 1 to n across products.

• Work cross-functionally across multiple teams to drive buy-in on new product experiences and engineering frameworks.

• Recruit and build an entirely new engineering team and move fast in converting new ideas to product collaborating with Product, Design, Leadership and other functions, while maintaining high product quality and reliability.

• Complete responsibility for leading a team of application and front-end / Back-end engineers to drive product experiences in full-stack product development, while relentlessly improving performance, scalability, and maintainability.

• Staying ahead of the curve by lending a stable structure to the teams and products while bringing operational excellence as products mature.

• Coaching, mentoring managers and Architects in the team. Good team management skills with ability to multitask, strong problem solving and analytical skills.

What you’ll bring?

• 9+ years of overall experience with 5+ years of digital engineering management experience, managing a diverse set of candidates (frontend, backend, mobile), across various technologies.

• Experience building high performance websites and mobile apps with scalable architecture. Experience in building headless magento preferred.

• Ability to bring in software engineering life cycle best practices - meaningful and deeply-rooted opinions about testing, security and code quality, ability to make sound quality/speed trade-offs.

• Exceptional technical skills with significant experience building and operating critical high-scale systems with a hands on approach to lead from the front.

• Ability to think and analyse both breadth-wise (client, server, DB, control flow) and depth-wise (threads, sessions, space-time complexity) while designing and implementing services.

• Exceptional design and architectural skills.

• Expertise and interest in growing teams- interviewing junior and senior engineers, collaborating with a recruiting team, smoothly onboarding new team members.

• Great management and team development skills: ability to set roadmap and goals for a team and every one of its members, delegate intelligently, mentor engineers, deliver frequent and honest feedback, help team members grow in their careers, and deliver results.

• Passionate, entrepreneurial, technically hands-on with a love for 0 to 1 and delivering premium experiences for our customers.

Why work with us?

• You will be part of our founding team and get your hands dirty in the 0-1 stage of building a D2C brand.

• You will work with a solid set of people from diverse backgrounds.

• You will independently lead projects and have ownership of your deliverables.

• You will be pushed out of your comfort zone and watch your learning curve spike

Regards

Team Merito

• 2+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

• 6+ years of relevant engineering work experience and 2+ hands-on management experience.
• Experience with architectural patterns of large, high-scale applications.
• Experience building and leading platforms is a must. Experience with SOA/Microservices with Node.js and Golang is a plus
• Retained, mentored and hired senior engineers and leaders with a track record of building productive engineering teams.
• Been actively involved in setting product strategy.
• Entrepreneurial drive and have hands-on experience in creating products which solve user’s problems

• Looking for candidates from cable or wire marketing back ground is preferable.
• Communicate with Customer’s decision making authorities and fix appointments for sales team from data base or from other sources.
• Proactive marketing, Customer Service & Sale's support
• Sending offers/quotations/proforma invoices to the customers
• Follow-up with the customers for orders/seeking feedback on the offers quoted
• Sending dispatch details to the customers after goods are dispatched
• Arranging samples of the products to the customer as per their request
• Maintaining and updating database regularly of all the customers, samples sent, offers made
• Finding out new potential customers for  products and doing sales promotional activities such as sending brochures/product flyers through couriers and emails.
• Need to have good browsing skills and hands on MS office skills
• Solving customer queries
• Other duties assigned