Deep Learning and Computer Vision Engineer

The selected candidate is required to fine tune LLM models, train them in distributed mode using SLURM framework, perform the necessary data engineering, training process monitoring and tuning, analysis, and documentation.

About HighLevel

Founded in 2018, HighLevel LLC (www.gohighlevel.com) is a two-tier B2B SaaS Platform focused on Marketing Agencies. We aspire to be a one-stop solution for marketing agencies. We enable agencies to serve their clients with ease using the best cutting-edge tools in the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call centre / Sales agencies, and freelancers. We operate across niches like real estate, dental & medical, local businesses, e-commerce, professional services, and field services. 

Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, Omni-box communications, social media, invoicing & payments to name a few. We currently service over 51,000+ agencies and 400,000+ small & medium businesses with a 900+ strong team that works remotely across 20+ nations. We encourage you to check out our YouTube channel to learn more about our platform

https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g 

About the role

HighLevel Inc is actively seeking a dynamic Product Manager to spearhead Support operations and AI products within our team. In this influential role, you'll be at the forefront, identifying opportunities, conducting proof of concepts, shaping user experiences, and crafting innovative solutions. 

Collaborating closely with diverse teams, including engineers, marketers, support agents, and customer success, you will play a pivotal role in defining, prioritizing, and bringing to fruition groundbreaking solutions. Your efforts will not only contribute to keeping HighLevel's support costs in check but also ensure utmost customer satisfaction.

As the Product Manager for Support AI, your key objectives are to:

• Leverage AI/ML methodologies to intelligently respond to customer support queries.
• Facilitate the support team by addressing product and technical requirements
• Identify and implement effective strategies and processes to:
• Improve the accuracy of the AI responses to suit the user inquiries
• Reduce escalations to human support agent
• Establish a robust knowledge base for the platform
• Productize the support AI bot to be deployed for our parent accounts

This role offers a unique opportunity to drive innovation, optimize support operations, and enhance customer interactions through the strategic application of AI. Join us at HighLevel Inc. and be a vital part of reshaping the future of our support landscape.

Type - Full Time (Remote in India)

Your roles & responsibilities:

Strategy & Vision:

• Establish the strategic direction and vision for the product features.
• Make informed decisions about product roadmaps based on market trends, customer needs, and competitive landscape.

Product Planning and Roadmap:

• Collaborate with stakeholders to identify and prioritize requirements and feature enhancements.
• Collaborate with the support team to identify their needs and current challenges, which would feed forward into the Product planning process.
• Develop and maintain a detailed product roadmap for Support AI, aligning it with the company's overall product strategy and goals.

Requirements Definition:

• Conduct user research, interviews, and data analysis to gather insights and identify pain points.
• Translate user needs into clear and actionable product requirements, user stories, and acceptance criteria.

Product Development and Launch:

• Collaborate with engineering, design, and support teams to ensure timely and high-quality product delivery.
• Plan and execute product launches, including creating go-to-market strategies, coordinating marketing efforts, and driving user adoption and engagement.

Stakeholder Communication:

• Communicate product plans, progress, and updates to internal teams and stakeholders, including executives.
• Act as a subject matter expert on Support AI and Best Practices, providing guidance and support to internal teams and external customers.

Performance Monitoring and Analysis:

• Define and track key product metrics to evaluate product performance and drive data-driven decision-making.
• Monitor user feedback and conduct a competitive analysis to identify areas for improvement and address pain points.

What we’re looking for;

1. Domain Knowledge: Strong understanding of AI, Knowledge Base & SaaS concepts, technologies, and market trends.
2. Analytical Skills: Excellent analytical and problem-solving skills. Ability to use data and metrics to drive product decisions and measure product success.
3. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas and concepts to both technical and non-technical stakeholders.
4. Leadership and Collaboration: Strong leadership skills to drive the product vision, influence cross-functional teams, and work collaboratively in a fast-paced, agile environment.
5. User-Centric Mindset: Deep empathy for users and a strong passion for delivering exceptional user experiences.
6. Business Acumen: Understanding business models, market dynamics, and competitive landscape. Ability to align product decisions with business goals and drive product success.

Experience;

• Minimum 3+ years as a Product Manager, with a strong preference for AI, Support & SaaS experience.
• Bachelor's degree in computer science, engineering, business, or a related discipline.
• Familiarity with leading AI technologies and how SaaS support works

Why should you join us?

At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our

unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritize the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.

Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.

Technology Strategy and Innovation:

● Define the company's long-term technology vision and strategy in alignment with business goals.

● Stay abreast of industry trends, emerging technologies, and the competitive landscape to drive innovation and maintain a competitive edge.

● Identify opportunities for technology partnerships, collaborations, and acquisitions to enhance our product offerings.

Product Roadmap and Development:

● Lead the product development lifecycle, from ideation to commercialization, ensuring the timely and successful delivery of AR/VR devices.

● Collaborate with cross-functional teams to define product requirements, features, and functionalities based on customer needs and market trends.

● Drive efficient and effective product development processes while maintaining high-quality standards.

Technical Leadership:

● Provide technical leadership, guidance, and mentorship to the engineering and R&D teams, fostering a culture of innovation, collaboration, and continuous learning.

● Oversee the design, architecture, and development of hardware and software components for AR/VR devices.

● Ensure compliance with industry standards and best practices in product design and development.

Research and Development:

● Lead research initiatives to explore emerging technologies, materials, and design concepts that can be incorporated into future product iterations.

● Foster a culture of experimentation and prototyping to drive technical advancements and breakthroughs.

Collaboration and Communication:

● Collaborate closely with product management, design, marketing, and sales teams to ensure seamless alignment of technology efforts with business objectives.

● Communicate complex technical concepts to non-technical stakeholders and foster a shared understanding of the company's technology vision.

Qualifications:

● Bachelor's or Master's degree in Engineering, Computer Science, or related field. A PhD is a plus.

● Proven experience of 5+ years in a senior leadership role overseeing technology and product development in the AR/VR, consumer electronics, or related industries.

● Strong background in hardware and software engineering with expertise in AR/VR technologies, optics, sensors, displays, and related fields.

● Demonstrated success in bringing innovative products to market, from concept to commercialization.

● Experience in managing and leading cross-functional teams, fostering a culture of collaboration and innovation.

● Excellent strategic thinking, problem-solving, and decision-making skills.

● Outstanding communication and interpersonal skills to effectively engage with internal teams, partners, and stakeholders.

● Entrepreneurial mindset with the ability to adapt to a dynamic and fast-paced environment.

● Knowledge of industry regulations, standards, and compliance requirements.

Join us at PVK Tech Solutions and be at the forefront of shaping the future of AR/VR technology. If you're a visionary leader with a passion for innovation, we'd love to hear

We are looking "Partner Management Executive" for Reputed Client @ Permanent Role

Experience: 3 - 5 Years

Skills :

· Build a joint business plan with the Identified set of partners by aligning the priorities of both organizations for a mutually beneficial relationship.

· Develop and maintain strong relationships with partners Executive management teams, and field teams & work closely to execute strategic and tactical engagements.

· Manage the Partner performance by tracking Partner partner pipeline and achieving revenue goals.

· Provide support and guidance to partners on product and solution offerings

· Create a Cadence with partners on Weekly, monthly, and Quarterly review mechanisms with the field and executive teams.

· Create a collaboration between the Partner executive and field teams with the sales team to align joint go to market efforts

· Monitor industry trends and stay up to date on competitors and market conditions

· Develop and implement channel partner programs, such as training, marketing, and incentives

· Measure and report on the performance of channel partners, using metrics such as sales and revenue

· Identify, resolve & challenge conflicts proactively, both internally and externally

Basic Qualifications & Requirements, & Experience For This Role:

· 3+ years in partner sales and development or alliance development in the software/technology industry.

· Experience engaging and influencing senior executives in Partner Organizations and familiarity with decision making processes and partner guidance and influencing for establishing and growing new partnerships.

· Demonstrated experience working and communicating with multiple stakeholders and cross functional teams including direct and channel marketing, solution architect teams, product management, and account management teams.

· Experience in working with different kind of Partners in India and abroad—distributors, value added resellers, Value value-added resellers

· Deep strategic advisor and executive relationship management experience driving sales with partners in commercial businesses.

· Strong experience of collaborating with virtual teams across functions and geographies.

· Inclusive and collaborative - driving teamwork and cross-team alignment

· Strong partner relationship management and solution development skills

· Excellent communication and presentation skills with a high degree of comfort

· Challenger mentality, leveraging internal and/or external resources, conflict resolution, and follow through

· Experience with technology platforms and solutions with a reasonable level of technical proficiency

· Bachelor’s .and master’s degree required (Sales, Marketing, Business Operations or similar).

Location : Madurai

• NLU, Text, Speech, Image Processing
• Excited about Machine Learning and AI
• Want to work on a highly saleable, performance-optimized infrastructure that elastically handles customer needs
• Innovate, Design, and prototype solutions for Digital Assistant and Bots platform to handle heavy loads
• Build and maintain our platform and automation frameworks to ensure maximum uptime and predictability while preventing outages and service interruptions or degradations
• Analyze system failures and develop rapid response solutions to ensure such failures do not reoccur
• Work cross-functionally with product development, Product Management, Program Management and Cloud Infra operations teams
• Partner with Engineering to provide the infrastructure and services required to enable innovation
• Predict and provide notice of potential system vulnerabilities for current and future solutions and implementations. Provide specific recommendations and guidance to address such vulnerabilities
• Analyze, build and maintain all automation tools and processes to ensure the highest standards of reliability and robustness
• Fully understand our customer's service needs and ensure we meet these needs

Preferred Qualifications

• NLU, Text, Speech, Image Processing
• Excited about Machine Learning and AI
• Want to work on a highly saleable, performance-optimized infrastructure that elastically handles customer needs
• Innovate, Design, and prototype solutions for Digital Assistant and Bots platform to handle heavy loads
• Build and maintain our platform and automation frameworks to ensure maximum uptime and predictability while preventing outages and service interruptions or degradations
• Analyze system failures and develop rapid response solutions to ensure such failures do not reoccur
• Work cross-functionally with product development, Product Management, Program Management and Cloud Infra operations teams
• Partner with Engineering to provide the infrastructure and services required to enable innovation
• Predict and provide notice of potential system vulnerabilities for current and future solutions and implementations. Provide specific recommendations and guidance to address such vulnerabilities
• Analyze, build and maintain all automation tools and processes to ensure the highest standards of reliability and robustness
• Fully understand our customer's service needs and ensure we meet these needs
• No matter your role in our team, you will find yourself in an exciting and challenging environment where every person is empowered to show initiative, be outspoken, and be proactive and not reactive. Oracle is dedicated to the continual growth and development of its staff, striving constantly to strengthen our expertise as well as develop new skills. Our team is spread all around the world in four continents - we provide a full range of opportunities and challenges to apply your kills and grow your career in this new and exciting arena.

Job Title: Sr. Developer/ Developer – Robotics & AI Business Unit

Business Unit: Robotics & AI

Reporting To: Head – Robotics & AI Business Unit / Delivery Head - Robotics & AI Business Unit

Supervises: Junior developers

Skill Sets Required:

• Strong Expertise and experience with Automation Anywhere. With an overall experience of around 3 - 6 years, of which at least 2 years of proven experience in working on live automation projects using Automation Anywhere and /all UIPATH.
• Experience in A2019 version (mandatory) with knowledge of new tools like AARI will be preferred. Strong working knowledge of A2019 AARI, IQ BOT, Discovery BOT.
• Other RPA platforms experience like UiPath, Microsoft Power Automate, Softomotive, etc. will be an added preference. Working knowledge of UIPATH - Studio X, Ai-Fabric etc will be an added preference.
• Expertise and experience in using technologies like AI, NLP, OCR, Machine Learning/ML etc. which will be used for various aspects of business process automation, will be an added preference. Usage of Microsoft Azure AI / AWS Lex / Google AI. 
• Experience and Expertise in coding languages like Python, Java/.Net. Working knowledge on Python is desirable. 
• Working Knowledge of Restful API’s, Microservices and BOT Integration frameworks.  
• Experience and good understanding of the Software Development Lifecycle (Requirements Gathering, Development, Testing and Change Management).
• Experience with Process Discovery, Design, Analysis and Implementation (knowledge about common methods and frameworks like ITIL, Six Sigma etc)
• Knowledge and usage of platforms & technologies like Django, SPACY, BERT, GIT, JIRA, Lucid, POSTGRE SQL etc

Job Purpose:

• To contribute to the Delivery unit of the RPA and AI business as a Senior Developer in accordance with the vision, mission, objective and goals of the RPA and AI Business Unit and the Organization.
• To be recognised as a high-performance team member of RPA and AI Business Unit.
• To excel in Project and Program Delivery for customers and create a comprehensive Project Delivery eco-system with the best practices and methodologies in line with RPA and AI.
• Develop, maintain and improve project delivery efficiency to optimize productivity & resource utilisation and maximize profitability through delivery excellence and customer delight.
• To assist the pre-sales and product/platform building plans of the RPA and AI business.
• To create in mind of customers and partners, a positive brand image of the Company.

Key Job Responsibilities:

• Delivering RPA and AI projects as per scope, on time, within Budget with meeting all KPI’s and Objectives.
• Delivering Customer Projects: Oversee the design and implementation of RPA & AI solutions using the selected RPA & AI platform(s). This will involve managing a team of architects & coders. It will also need to be “hands-on” to some degree to ensure smooth delivery of the project and program.
• As part of Project Sprints, identification of process improvement and regular reviews to identify opportunities where automation can drive benefits and efficiencies for the business
• Working with the project teams and business/customer SMEs and IT teams, analyse existing business processes in detail in order to assess feasibility and to redesign those processes for an RPA/AI supported solution
• Reporting metrics and governance structures are put in place to measure the performance and outcome of the RPA/AI solutions being delivered to customers/internal
• Documenting Best Practices and Methodologies to enhance and improve the quality of delivery of RPA and AI projects, creating of re-usable delivery assets.
• Effective Communication with the customer and the relevant stakeholders to ensure smooth delivery of the projects and programs.
• As a part of RPA/AI Delivery, there will be responsibilities for the ongoing support of Solutions and services provided and the quality of service and performance
• Monitor, support and control service delivery ensuring that the procedures put in place are effective and properly implemented
• Play a critical part in business expansion and growth of the business by “Delivery Driven sales” – change requests, identifying & building new use cases for RPA & AI implementation, etc.
• To assist in pre-sales aspects (customer use cases/business analysis, POCs, demos, ROI creation, proposals, SOWs, etc.), working with sales and pre-sales teams for customers and alliance partners presentations/discussions, conducting events like webinars, etc.
• To contribute to the product/platform & reusable assets building, planning-to-realisation lifecycle of Netlabs, in discussions with the senior leadership team
• To plan & realise competency building of the team of junior developers, based on the BU plans & priorities, in discussions with the senior leadership team
• Documenting project information and co-ordinate with account management and marketing teams to generate case studies
• Contributing thought-leadership articles and content for whitepapers, blogs, POVs

Team Responsibilities:

• Mentoring & retaining a high-performance team of junior developers
• Assigning team responsibilities/work allocations, maintaining job descriptions, monitoring competency building, tasks and quality
• Developing performance standards and communicating the Key Result Areas (KRAs)
• Managing performance by periodic reviews, appraisals and motivating people through rewards, incentives and recognition policies in line with company’s HR policies
• General administrative supervision of all team members

Required Candidate profile