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🚨 We’re Hiring | Support Engineer – Trading & Capital Markets 🚨
📍 Location: Bangalore
🕘 Shift: Night Shift
🎯 Domain Priority: Trading / Capital Markets ONLY
We are looking for a Support Engineer with hands-on experience in trading systems and capital markets, who thrives in fast-paced, high-availability environments and is passionate about client-facing technical support.
✅ Must-Have Qualifications
- Bachelor’s degree in Computer Science, IT, or a related field
- 2+ years of experience in Application / Technical Support, preferably in the broking or trading domain
- Strong understanding of Capital Markets – Equity, F&O, Currency, Commodities
- Solid technical troubleshooting skills:
- Linux/Unix
- SQL
- Log analysis
- Familiarity with Trading Systems, RMS, OMS, APIs (REST/FIX), and order lifecycle
- Excellent communication and interpersonal skills for effective client interaction
- Ability to work under pressure during live trading hours and manage multiple priorities
- Customer-centric mindset with strong problem-solving and relationship-building abilities
🔍 Key Responsibilities
- Act as the primary point of contact for clients reporting issues related to trading applications and platforms
- Log, track, and monitor incidents using internal tools and ensure resolution within defined TATs
- Coordinate with Development, QA, Infrastructure, and other internal teams to drive timely resolution
- Provide clear, proactive, and regular updates to clients and internal stakeholders
- Maintain detailed logs of incidents, escalations, resolutions, and fixes for audits and future reference
- Support clients with queries related to system functionality, performance, and usage
- Communicate proactively with clients regarding product enhancements, features, and updates
⚠️ Note: Candidates with experience in the Trading / Capital Markets domain will be given first priority.
📩 Interested candidates can comment “Interested” or share their resume via DM.
Let’s connect and build reliable trading support systems together!
Key Responsibilities:
Develop engaging, persuasive, and original content for websites, blogs, social media,
email campaigns, paid ads, and more.
Collaborate with creative and marketing teams to brainstorm ideas, create concepts,
and develop messaging.
Understand brand tone of voice and maintain consistency across all communications.
Write clear, attractive copy with a distinct voice tailored to different audiences.
Edit and proofread copy as needed, ensuring high editorial standards are met across
all outputs.
Conduct research and interviews when required to understand products, target
audiences, and industry trends.
Optimize copy for SEO best practices without sacrificing quality or tone.
Contribute to content strategies that drive engagement, leads, and brand loyalty.
Handle multiple projects simultaneously while meeting tight deadlines.
Maintain up-to-date knowledge of content marketing, digital trends, and platform
updates.
- - Strong architecture and design skills and keen business sense.
- - Strong core server-side technologies experience (Java), database design & performance tuning exposure.
- - Strong OO design skills, knowledge of frameworks such as Spring/ Spring Boot/ exposure to functional programming a plus.
- - Good knowledge of nodeJS/ noSQL a definite plus.
- - Good exposure to front end/UI skills (JS, HTML, Angular).
- - Good exposure to configuration management, testing, deployment.
- - Deep knowhow of data structures, algorithms.
- - Hands on development across technologies
Skills:
• Java script
• Service Portal Enhancements
• CMDB
• ITIL framework
• ServiceNow implementation
• Integration
• ITSM
Writing, editing and proofreading website content.
- Write Articles, Blogs, Social media, Forum and other SEO best practices.
- Develop content to support SEO strategies to drive traffic to the site and improve website Ranking.
- Understanding of Web publishing requirements.
- Experience in creating content for the web and growing a social audience.
- Editorial mindset with an ability to predict audience preferences.
- Expertise in social media platforms.
- Collaborate with multiple teams to develop compelling content plans.
- Ability to deliver high-quality documentation paying attention to details.
- Basic Knowledge of technical terminologies.
- Excellent communication skills in English both written and spoken.
We are looking to hire a skilled WordPress developer to design and implement attractive and functional websites for our clients. You will be responsible for both back-end and front-end development including the implementation of WordPress themes and plugins as well as site integration and security updates.
WordPress Developer Responsibilities:
- Meeting with clients to discuss website design and function.
- Designing and building the website front-end.
- Creating the website architecture.
- Designing and managing the website back-end including database and server integration.
- Generating WordPress themes and plugins.
- Conducting website performance tests.
- Troubleshooting content issues.
- Conducting WordPress training with the client.
- Monitoring the performance of the live website.
We are looking for a Sales Intern with good communication skills who can run the sales drive for our software products.
Skills Required
- Strong Interpersonal Skills
- Strong Self Motivation
- Fluency in English
-
Convincing Ability
Roles and Responsibilities
- Carry out Sales Drive.
- Observing and carrying out sales processes.
- Updating documents and sales records.
- Reviewing sales performance against sales targets.
- Finding U.S.A clients and getting service contracts in software from them.
-
Identifying potential weaknesses and offering improvement suggestions.
About Us:
Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.
Hiring Process:
- Apply for your CV and past work to be reviewed.
- Receive a telephonic interview or assessment upon filling the final step form.
- Receive offer letter if selected.
Hiring Duration:
Our hiring process takes less than 24 hours from the time you receive the Final Step form.
Validity: Up to Dec 2023
- Apply soon, the earliest applicant would be preferred over the late applicants.
- 5 to 6 years and 2 to 3 Years in RPA - Business analyst
- Analyse, understand, and review existing business process documentation to ensure the complete processes steps documented.
- Participate in various types of interviews, meetings, or workshops to define, design, and configure automation solutions.
- Support the creation and maintenance of solution documentation (process definition document, solution design document, user manual, process estimation etc).
- Help with the creation and documentation of test procedures and scenarios prior to launch User Acceptance Testing (UAT).
- Support business teams in testing activities, including integration testing, end-to-end (business process) testing and UAT.
- Problem-solve issues that arise in the day-to-day running of automation processes and provide timely responses and solutions as required.
- Manage end to end Project Lifecycle
- Act as a SPOC for customers, Project Teams, Leadership, and administration
- Run workshops with client SMEs to understand the end-to-end process
- Identify any automation blockers and the suitability of the process for automation
- Calculate automation % and FTE benefit and build effort estimates, No of BOT
- Present summary of findings to the client and walk them through to-be design of the automated process
- Work closely with development team to ensure requirements are accurately mapped and suitable for development
- Must be able to provide suggestions for the improvement of existing process and design to-be flows
Are you looking to take the next step in your career? Be part of a promising fashion tech start-up and convert your creative vision to reality.
- Liaising with other department heads to ensure all other teams contribute equally to providing customers a seamless experience across touchpoints.
- Ensuring that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey
- Collecting feedback from customer facing teams to derive meaningful insights for improvements and guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers
- Guiding the marketing and branding teams to align with the larger customer experience strategy
- Building and managing a team of customer experience specialists with expertise in customer delight
- Encouraging problem-solving, strategic thinking and customer-orientation amongst the team
- Leveraging existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channels
- Improving NPS and Brand Loyalty of customers by conducting regular audits
- Helping in transforming the operations/ process for better customer satisfaction experience
What you need to have:
- Exposure to and Experience of working with CRM tools is a must
- Very good communication skills
- Good experience in customer support
- Experience on call and Email support is required but not mandatory
- Bachelor's degree in Computer Science or a related field with 2-5 years hands-on experience with Java based open source tech stack
- Expertise in Core Java, Data Structures, J2EE with proven expertise in Spring MVC, Spring boot, Microservices architecture, Web Services (Rest) in distributed systems
- Practical experience with MySQL and /or NoSQL databases like Couchbase, DynamoDB, Cassandra
- Practical experience with Caching frameworks Memcached/Redis, Message Queues (JMS, RabbitMQ)
- Practical hands-on experience in JavaScript UI preferred
- Experience in building high performance, high availability REST APIs and REST clients
- Expertise with log file analysis using one or more of ELK, or Splunk
- Prior experience with CI/CD, Container architecture - Docker/Jenkins and build scripts Maven/Ant
- Prior experience in transformation to cloud platforms is preferred
- Experience with Kafka is a definite plus
- Experience with building analytics pipeline and analytics DB is a plus
- Strong practical experience in applying design patterns, multithreading concepts to solve complex problems, strong problem solving skills










