Senior Education Counselor

We’re looking for a sharp, 3–5 years experienced Media Buyer to join our team onsite.

📍 Location: Gurugram

🕒 Shift Timing: 12 PM to 10 PM

🗓️ Working Days: 6 days/week

🏢 Type: Onsite

What You’ll Do:

🔹 Build full-funnel paid media strategies tailored to brand goals

🔹 Set up, launch, and scale campaigns on Meta and Google Ads

🔹 Manage budgets exceeding $30K/month per account

🔹 Audit ad accounts and provide CRO-driven recommendations

🔹 Collaborate with creative, web, and dev teams

🔹 Join client calls when required and communicate proactively

What We’re Looking For:

✅ 3–5 years in performance marketing (agency or brand side)

✅ Experience managing 5–7 clients and $30K+ ad budgets

✅ Deep expertise in Google Ads (Search, Shopping, PMax) & Meta Ads

✅ Strong skills in analytics, attribution, and CRO

✅ Excellent English communication for international clients (mandatory)

✅ Familiarity with GA4, GTM, Meta Pixel, Sheets, Heatmaps, etc.

✅ Google Ads & Meta Blueprint certifications preferred

About SurveyHeart:

SurveyHeart is a versatile online platform designed to facilitate the creation and management

of surveys, quizzes, forms, polls, and questionnaires. Our user-friendly interface is accessible

via web browsers and dedicated mobile applications for both Android and iOS devices. We are

committed to fostering a collaborative and growth-oriented environment where fresh talent can

thrive.

Job Summary:

The Customer Support Executive at SurveyHeart plays a critical role in assisting users and

premium customers by resolving queries and ensuring a seamless experience across our Forms

and Quizzes platform. As the first point of contact, you’ll work cross-functionally with internal

teams to improve customer satisfaction and enhance the overall user experience.

What is expected of the Candidate

This is not a “script-based” role — you’ll be expected to:

● Deep understanding of how the product works — beyond surface-level.

● Act as a power user, problem-solver, and customer advocate.

● Communicate clearly with both users and tech teams.

● Own issues from start to finish — not just respond, but resolve.

Customer Support Roles and Responsibilities

First-Level Resolution Provider

● Rapidly triage incoming queries from various channels (email, chat, social, in-app),

identify intent, urgency, and route if needed.

● Resolve 90% of incoming queries independently using knowledge of the product,

standard processes, and documented SOPs, and update the internal referral

documents.

● Use Zoho Desk efficiently to tag, assign, escalate, or resolve tickets while ensuring that

every interaction is tracked with resolution detail and customer sentiment.

● Own and manage ticket lifecycle from intake to resolution for general product-related

queries, user account issues, configuration problems, and usability questions.

● Deliver exceptional customer education by guiding users to FAQs, video walkthroughs,

or providing contextual instructions.

● Use internal tools (Admin page, Logs or notes, Internal FAQs) to validate bugs or

complaints raised by users.

● Check for known issues using release notes to avoid duplicate escalations.

Cross-Team Collaboration

● Prepare concise and structured ticket escalations, including:

○ Error logs (if available)

○ Device/browser info

○ Screenshots/screen recordings

● Have an internal discussion with the Operations Manager, and if no solutions are found,

tag the Testing POC, Product Manager or Assistant Tech Lead with clear context.

● Follow up on unresolved issues, promptly follow up on the unresolved tickets, and

update the resolution status to Operations Manager.

Post-Escalation Support

● After an issue is resolved by the Tech or Product team:

○ Translate the resolution into customer-friendly language before responding.

○ Update the relevant internal documentation, such as FAQs ,SOPs, etc..

● Identify recurring technical issues and propose improvements to Operations Manager to

reduce ticket volume.

● When needed, coordinate across multiple internal stakeholders, ensuring both speed

and quality of resolution.

Customer Satisfaction & Feedback

● Aim for high CSAT (Customer Satisfaction) scores by delivering clear, empathetic, and

timely resolutions.

● Follow up with users after res in olving issues to ensure they’re fully satisfied and

confident using the product.

● Take feedback constructively — identify areas of improvement and continuously refine

your support approach.

● Encourage users to rate their experience and leave positive feedback when expectations

are exceeded.

Requirements

● Driven by a customer-first mindset, believing customer happiness is the key to success.

● Strong communication skills (written and verbal) in English and Hind is a must and any

other language will be an added advantage.

● 3 + years of experience in customer support or related roles, only from SaaS support.

● Familiarity with customer service tools (e.g., Zoho Desk).

● Basic understanding of software applications with the ability to learn new technologies

quickly.

● Detail-oriented with a proactive approach to problem-solving.

● Willingness to learn and adapt in a fast-paced environment.

● Experience in SaaS or tech customer support.

● Familiarity with payment gateways like Razorpay.

● Expert in Google Docs, Sheets, and Slides for documentation, data analysis, and

presentations.

Other Details

● Shift: Rotational shifts

● Working days: 5 days a week(weekends working)

● Salary: 3.50 LPA to 5.00 LPA

● Experience: Min 3 + years in Customer Support from a renowned SaaS company

(100% SaaS experience and no other industry)

● Location: Hyderabad, Hi-Tech City

● Education: Any Degree

Lead Generation Specialist

Summary:

As a Lead Generation Specialist at [Company Name], you will play a crucial role in the growth and success of our business. You will be responsible for identifying and cultivating potential leads, nurturing relationships, and converting prospects into qualified sales opportunities.

Key Responsibilities:

Lead Identification:

• Research and identify potential leads through various channels, including online research, social media, industry-specific databases, and inbound inquiries.
• Utilize tools and software to gather and organize lead data effectively.
• Develop a deep understanding of our target audience and market segments.

Lead Nurturing:

• Initiate contact with leads through email, phone calls, and other communication methods.
• Engage with leads to understand their needs and challenges.
• Provide relevant information and resources to educate and nurture leads through the sales funnel.

Data Management:

• Maintain accurate and up-to-date records of lead interactions and status in CRM software.
• Segment and categorize leads for personalized outreach.
• Monitor lead data for quality and completeness.

Lead Qualification:

• Assess and qualify leads based on predefined criteria.
• Collaborate with the sales team to ensure seamless handover of qualified leads.
• Schedule appointments and product demonstrations for qualified prospects.

Reporting and Analysis:

• Generate regular reports on lead generation activities, including conversion rates, pipeline growth, and lead sources.
• Analyze data to identify trends and opportunities for optimization.

Qualifications:

·        Bachelor's degree in Marketing, Business, or a related field.

·        Proven experience in lead generation, preferably in a B2B or technology-related industry.

·        Familiarity with lead generation tools and software, such as CRM systems and marketing automation platforms.

·        Strong communication and interpersonal skills.

·        Self-motivated with the ability to work independently and as part of a team.

·        Excellent organizational and time management skills.

·        Data-driven mindset with a focus on achieving targets and KPIs.

Key Responsibilities:

●     Conduct individual counselling sessions with students to evaluate their career aspirations, interests, skills, and strengths.

●     Offer tailored career guidance, resources, and tactics to assist individuals in making well-informed decisions about their professional journeys.

●     Aid students in formulating and executing effective job search plans, encompassing resume construction, cover letter composition, and interview readiness.

●     Administer and interpret career assessments to provide clients with valuable insights into their strengths, personality traits, and suitable career options.

●     Stay current with industry trends, labour market information, and emerging job opportunities to provide informed advice to clients.

●     Visit government schools to deliver career guidance to students and be open to community visits.

●     Develop and conduct workshops, webinars, or seminars on topics related to careers, such as networking, job search strategies, and professional development.

●     Maintain precise and confidential client records, ensuring compliance with applicable privacy regulations.

●     Collaborate with team members and external partners to deliver comprehensive career support services.

●     Possess a solid understanding of the vocational and professional career landscape in Uttar Pradesh.

●     Demonstrate awareness of ground-level career awareness in India.

Qualifications:

●     Bachelor's degree in [relevant fields, e.g., Education, Sociology, Counselling, Psychology, Social Work and Human Resources]  (Master's degree is also preferred).

●     Proficiency in Odia, Hindi and English is a must.

●     Proven experience in career counselling or related roles, with a track record of helping clients achieve their career goals.

●     Strong knowledge of career development theories, job search strategies, and employment trends.

●     Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.

●     Proficiency in using career assessment tools and resources.

●     Familiarity with relevant software and technology, including Microsoft Office Suite and career management platforms.

●     Certification in career counselling or a related field (e.g., National Certified Counselor, Certified Career Development Facilitator) is a plus.

Other details:

·    Work week: Monday to Saturday

·    Work timings: 10 a.m. to 6:30 p.m.

·    Remuneration: INR 15,000/- to INR 25,000/- per month (including a fixed remuneration and a variable bonus at 9:1 ratio along with 10% TDS deduction) + travel allowances as per HR policy.

·    Contract duration: 10 months (with a potential extension of 2 years subject to performance)

·    Legality of employment: Consultant

·    Available joining dates: 1st May 2024 or 15th May 2024

·    Having a laptop is mandatory for this role

• Angular and Angular JS, Able to work Architecture, Design and Development ofComplex UI Screens
• OOP fundamentals (Encapsulation, Abstraction, Inheritance, Polymorphism), MVC architecture
• UML (Class/Sequence diagrams)
• Design Patterns (Should be able to explain some common design patterns)
• Versioning (CVS, VSS, Git etc. – why is it used?, check-in/check-out, merging, how to resolve conflicts?, etc.)
• JDBC (Statement types, Obtaining connection, ResultSet, Drivers)
• Hibernate/JPA , DB (PK, FK, Normalization), SQL (Insert/Update/Delete/select queries)
• CSS (Styles, Classes)
• SDLC (What is it?, benefits, etc.)
• Robust Programming, Debugging (Common IDE features and their use)
• Analytical skills – ability to look at a problem with different perspectives: define solutions understanding the pros and cons of each
• Hands on with Continuous Integration, Maven
• Estimation, Planning and Tracking, Timely Issue Escalation and Resolutions
• Exposure to Performance tools, Jprofiler, Dynatrace etc.

What you need to have:

• 4+ Years of experience
• Excellent analytical skills and skills to leverage data, metrics, analytics, and consumer behaviour trends to generate creative ideas
• Prior experience in ASO (organic growth)
• Experience working in a cross-functional team environment
• Awareness of different growth channels like Influencer Marketing, etc.   

• You will be building and shipping robust apps to Android/ iOS devices using a single codebase.
• You will be writing readable and clear code using Dart that will be extensively documented for future use and upgrades.
• You will be sharing feedback and brainstorming ideas with teams to improve the development process.
• Understand basic concepts of design for developing user friendly applications.
• Stay up to date with the latest technologies.

• Experience in development of Android/iOS applications and have deployed them on Google Play/App Store.
• 1+ years knowledge in mobile app development.
• In depth understanding of front end languages like HTML, CSS3 and JavaScript.
• In depth understanding of Object Oriented programming languages like Java and C++.
• Familiarity using version control tools like Git, Subversion etc. and IDEs like Android Studio, VS Code etc.
• Understanding of the Agile Software Development Life Cycle and been exposed to Scrum projects.
• Knowledge of Dart programming language, Rest APIs and integration of various APIs from third parties.
• Comfortable using test cases for debugging code, enhancing performance and reliability.

• Ability to handle and build integration of mobile apps with third-party systems,
• developing Android and iOS apps
• using Flutter, Dart, Rest APIs, Angular, jQuery, Ionic

• 5 days working
• Flexible Office Hours
• Health Insurance

Intro

Develop the brand guidelines and graphics for product and marketing assets. The individual will also own the design of visual assets for marketing of the product across touchpoints.

What will you do
Develop and strengthen brand assets including style and brand guidelines

Deliver high-quality, on-brand graphics to support a superior customer experience.

Maintain a set of design best practices and guidelines to reduce and minimize production efforts

Produce creative assets including graphics, templates, and layouts and visual standards for marketing activities across multiple channels. These include web, social media, events, email campaigns, and other activations.

Support your design work using insights from quantitative data and site metrics, segmentation and customer feedback

Quality control to ensure accuracy and a high creative bar.

Present work to team and key stakeholders for review, feedback, and approval.

Digital platform design experience and understanding for cross platform design guidelines.

What will you need

Bachelor's degree in design/relevant disciplines or equivalent work experience.

Proficiency with full Adobe creative suite

Extensive knowledge of Graphic Design, Print Design/Layout, Web Design and Development, with experience in design/development for both mobile and desktop applications.

Ability to drive the design process by independently defining requirements, scoping projects and prioritizing tasks.

Demonstrated strong visual design expertise with ability to produce fresh, simple, elegant and exceedingly usable layouts and interactions and iconography.

What would be a bonus

Prior experience working in a fast-growth Startup

Prior experience working in eCommerce related startup