Senior Education Counselor

About us

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

Position: Customer Service Executive

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of successful customer service and management skills. Along with the team, you will ensure that the customer experience delivers the brand values.

Duties & Responsibilities:

• Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions
• Replenishing retail shelves as per store requirement
• Managing store visual merchandising and managing customer billing and gift-wrapping
• Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations
• Maintaining a safe and healthy work environment
• Following the cleaning and hygiene guidelines set by the store

Candidate Qualifications & Skill Requirements:

• Candidate should ideally have 2- 3 years of experience in a similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
• Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
• Good written and verbal communication skills
• Ability to work well under pressure
• Flexible and works well with a team
• Ability to multitask

Reporting Manager: Store Manager

Job Summary:

To provide sales and marketing support in building a pipeline of leads to meet business plans, quotas and company objectives. Responsible for generating leads or data (Raw Data) using thorough research using the different portals and do verification before handover to the Sales team.

Responsibilities:

● Research leads or data using the different portals and verify it

● Find information about decision makers like email, phone, requirement

● Qualify the data by running verification on each data

● Familiar with tools such as Lusha, lead magnet, Linkedin, clutch

● Provide accurate data to the sales team for further approach

● Develop a strong database for the sales team to build a sustainable sales pipeline

Qualification / Skills:

● 1 year of prior experience in data gathering or lead generation in IT Service base

company

● Must have a proven track record in collecting data through various channels like LinkedIn,

clutch, Business portals, ad portals, region-wise local platform, google

● Must have experience in qualifying the data for sales-ready approach

● Proficient in Excel, CRM, Office

● Experience in working with USA and Canada region

● Proven track record in maintaining a strong database

● Email marketing and cold calling skills add a bonus

• Keeping up-to-date with alterations to immigration.
• Meeting with prospective and extant clients to gauge which services they require.
• Providing clients with all pertinent documentation.
• Assisting clients with the completion of paperwork, and ensuring that this is submitted on time.
• Verifying the authenticity of paperwork and supporting documents.
• Preparing and providing invoices for your services.

Why 22by7?

Any role with us is a career building opportunity. At 22by7, the incumbent is the complete owner of any opportunity she or he creates.

The sales effort is backed-up by right process and people in place like- dedicated Solution Architect Team, Dedicated Post Sales Team (Tech Team), Marketing and other Support function in place.

Dedicated 24*7 support team

We not only resolve but ensure BCP and thus empower our client’s for enhanced productivity gain and realization of their Business Score Card.

Culture that has been voted as a Great Place to Work by the People of 22by7

Highly credible and competent Team Members

True work life integration and balance

Other benefits like Medical Insurance, Covid Care, and support structure over and above

About the role

Role-  Enterprise Sales Manager- New Business

Band- L3

Reporting to- Head Sales

Location-Bangalore

Role Type- Individual Contributor

No. of Vacancies-02

Job Profile

• Handling end-to-end sales
• Selling IT Infrastructure or IT Transformation Solution to Enterprise Accounts
• Selling across verticals Enterprise Accounts
• Working on GTM strategies and seeding 22by7 as a Solution Partner in Client Account
• Account Planning, Mapping, meeting the Decision Making Unit of the prospect or existing clients
• Understanding the clients existing infrastructure and the pain points and building on the clients transformation journey/ growth journey
• Pitching the right solution with the help of Pre-Sales team members
• Cross-Selling and Up-Selling- Growing the Account
• Maintaining a healthy strong funnel on solution portfolio of 22by7
• Answering the RFI/RFP/PoC etc with the help of Pre-Sales team
• Managing the OEM, Disti eco system and leveraging it for getting leads/ pre-sales / closures
• Working on BOM and pricing
• Handling presentations, techno commercial negotiations and Closures
• Create Customer Experience Excellence through continuous follow-up and customer interaction
• Working with other cross-functional team like marketing for carrying out different client/vendor related activities
• Take Sales Accreditation on different product lines which helps for strong pitching

 Of the Solutions

Specification-

Education- Open- Any Diploma/Any Graduate/Any Post Graduate

Experience- 5 to 10 years, sales exposure in similar or related domain, must be in IT sales and market exposure is a must

Person Profile-

• Good verbal and written communication skills
• Good presentation and negotiation skills
• Good at engaging and managing relationship with CXO level
• Excellent at relationship building and managing it
• Who can sniff opportunities
• Good mental resilience
• Drive to win
• Go getter
• Loves to work in fast paced environment and who loves working with target
• Open to travel

Sales Competency Dictionary

Technical Competencies- These are the competencies which are core and directly related to the job.

1. Domain Knowledge & Expertise-

Market

 Product/Technology

Customer

Competition

Client

1. Communication Skill-

Opening a conversation

Listening and Understanding abilities

Assessment of buyer

Growing the conversation

Art of probing/ questioning

Establishing trust, credibility, relationship over a communication

360-degree communication

Closing the communication loop

Presentation skill

Written communication- e-mail, documentation etc.

1. Negotiation Skill-

Uncovering and delivering value, increasing the pie, creating win-win situations

Showing the value/worth

Finish it strong

1. Proactive

Planning & Methodical

Motives

Networking for new sales opportunities

Persuade

Follow-up

Opportunity Sniffer

Behavioral Competencies- These are the competencies which manifests into the obvious behavior demonstrated by a successful sales professional.

1. Achievement Motivation- The extent to which an individual is driven to succeed or can also be put as how important is for the individual to succeed in the given role.

Drive to Succeed

                                                                                Competitiveness

Achieving the goal

Sense of Achievement

Fear of Failure

Perseverance or Persuasiveness

Go getter

1. Emotional Stability/ Adaptability- The ability to adapt oneself to the environment and keep calm and focused even though an individual goes through tough challenges. The mental toughness to bounce back and hard.

Handling rejections

Mental resilience

Can take strong decision

Objection Handling

1. Emotional Intelligence- The ability to ‘Read people’

Able to empathize with people

Understands the emotions

Understands motivations that drives human behavior

1. Locuz of control- Every individual attributes the success or failure to intrinsic or extrinsic factors. That is the factors which is under his control or not under his control. Thus they become ‘Accountable for their actions’.

Accountability for their action

In-charge of their plans and action

Owning up their success or failures

Doers or Action oriented

Strong at execution

1. Organising Skills- The ability to extract information, interpret and plan.

Resourceful

Information collection

Logical interpretation- quickly and accurately

Planning and Prioritizing

Desired Exposure/Background- Candidates who have worked in similar SI set up, exposure to corporate sales, selling IT solution to end customer. Must have a fair understanding of the business solution offered by 22by7

The Role growth- Can grow to Team Lead

Business Impact- The role makes a valuable contribution in the growth of the business profit, revenue, market and customer engagement.

• 2 – 5 years of experience selling a SaaS solution, ideally selling B2B Enterprise Solutions.
• A classic enterprise solution seller with hands-on experience in technology.
• A strong passion for overachieving enterprise sales numbers in a hunting profile.
• Having a sterling career so far already in achieving sales targets and wants to look at fast growth in a sales career and therefore being totally performance-driven.
• On-the-foot thinker and ability to build long-lasting professional relationships.
• You are interested in selling technology related to AI, SAAS solutions, and/or predictive analytics.
• Would be an Individual contributor but aiming to become a Sales Leader.
• Would already have working relationships across enterprise leaders in HR / IT / PMO teams
• Hunter - appetite for opening and closing new accounts.
• Track record of outstanding sales performance including exceeding quotas, winning sales awards, etc.
• Experience managing complex sales cycles.
• Driven, self-motivated, proactive, and excited about being at a start-up
• Thrives in a fast-paced, high-growth, rapidly changing environment.
• Partner with Customer Success to onboard the right customers and drive adoption/engagement in the first year.
• Strong executive presence.
• Experience selling to HR and TA leads would be an added advantage.
• Experience selling to the IT and ITES/BPO sector will be an added advantage.
• Experience selling HR tech solutions will be an added advantage

Responsibilities and Duties

• Develop PTL, FTL (Full truck load) Business for the company through approaching new clients.
• Generate leads through existing and new contacts for business in field of PTL, FTL
• Daily Sales calls visit to customers
• Focus on winning and maintaining profitable business.
• To develop and maintain good relationship with the client.
• Develop a system for strong payments follow-up and should be able to take responsibility of outstanding.

Sales

• Developing, improving existing sales and business plans.
• Lead generation-Planning and execution.
• Develop sales proposals, Quotations & pricings.
• Identify and address existing challenges and problem areas.
• Researching and evaluating existent business structure by applying various business analysis tools, formulating end-to end sales solutions and streamlining operations.
• Developing new business relationships generate and negotiate new income for Sitara.
• Screening potential business deals by analysing market strategies.
• Forecast sales targets and ensure they are met by the team.

Government Liaising

• In this role of liaison, you should have cultivated contacts outside the vertical chain of command to collect information useful for our organization.
• Liaising with government offices to taking over sales for the company.
• Interact with other industry peers, liaise with local bodies & government authorities to develop the new business.
• Acts as a liaison between the legislative entities and the organization, responsible for any related queries and frame a network with them.

Client Management

• Constantly interacting with prospects and maintaining cordial business relationship with key clients.
• Developing an in-depth understanding of client requirements and translating the same in a tangible manner to the development team.
• Constant audit of developmental activities and client requirements, integrating contract requirements with business operations.
• Planning and ensuring deliveries are made by the proposed deadline.
• Forecast sales targets and ensure they are met by the team.
• Track and record activity on accounts and help to close deals to meet these targets.

Business Development

• Analyse market trends and accordingly develop sales plans
• Identify, negotiate and Onboard channel partner.
• Build revenue and sales business plan for each assigned channel partner to measure success and the channel partner
• Leverages the organization’s relationship with existing institutional accounts by developing and executing proactive, creative, and ongoing contact initiatives.

Team Management

• Should have Team Management and building skills to take charge of the sales team
• Developing reporting team into valuable sales people
• Continuously monitor existing sales team & ensure delivery of targets.
• Setting individual sales targets with the sales team.
• Overseeing the activities and performance of the sales team.
• Coordinating with team on lead generation.
• Developing your sales team through motivation, counseling and product knowledge education.