Senior Devops Engineer

About the Role

A DevOps Engineer in Snappymob configures, monitors, and manages the Cloud Management service. You should be able to identify the most optimal cloud-based solutions for our clients and maintain cloud infrastructures in accordance with the best practices and company security policies. 

Responsibilities

• Configures the AWS cloud management service and uses tools to monitor and manage their services carefully.
• Manages the full AWS Lifecycle, Provisioning, Automation, and Security.
• Works with customers, solution architects, and product teams to drive migrations.
• Assists in the execution of migration discovery workshops with large enterprise customers.
• Maintains Data Integrity, Data Recovery, and access control while you use the AWS application platform.

Requirements

• More than 2 years of working experience in DevOps and cloud management.
• Strong proficiency in AWS services and migrations.
• Ability to think critically, analyze and break down problems into manageable components.
• Ability to communicate and work well with others.

Advantages

• Experience with AWS cloud migrations.
• Possesses AWS certifications in solution architecting or DevOps.
• Experience with managing CI/CD and deployment of services to the cloud.
• Experience with containerization and orchestration solutions (eg: Docker and Kubernetes)

As one of Malaysia's top app development companies, Snappymob helps top brands in Malaysia and around the world turn their ideas into reality by creating impactful digital products. Our clients span from startups to multinationals across many industries including finance, media, healthcare, energy, and education.

By pairing awesome user experience design and solid software engineering, we strive to help our clients achieve success – while providing them with honest, no-nonsense advice.

Visit us at snappymob.com to find out more about what we do.

Strong problem-solving capabilities and able to independently think through a challenge.

Demonstrated ability to learn new technology quickly

Every project can be different, and there may not be a “template” to work off of. Need someone who can be resourceful and has a “figure it out” attitude

2+ years of experience in Salesforce or other development

BS/MS in Computer Science, Engineering, or related years of experience and technical skills

Salesforce certifications preferred, e.g. Certified Salesforce Administrator, Certified Salesforce Platform App Builder, Platform Developer II

Experience in Salesforce CRM app development with strong expertise in Sales Cloud, Service Cloud, and / or Force.com at an enterprise level

Experience with SFDC Administrative tasks like creating Profiles, Roles, User Security Models, Page Layouts, Email Services, Dashboards, Tasks, and Events

Experience with Lightning Components, Design System, APEX Classes, Process Builder, Triggers, Visualforce, Approval Processes, Aura, and Flow

Verify and validate complete end-to-end testing with the business and client/carrier

Expert knowledge of Object-Oriented programming

Experience with database design concepts and use of SOQL, SOSL, and SQL

Experience with Salesforce API and Web Services (REST/SOAP/Bulk)

Experience with environment management, release management, code versioning, deployment methodologies, and CI/CD tools

Utilize strong written and oral communication skills to regularly update stakeholders on project status, e.g. project phase, issues/roadblocks, go-live dates, etc.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Implement consistent observability, deployment and IaC setups
• Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
• Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Lead infrastructure security audits

Requirements

• At least 7 years of experience in handling/building Production environments in AWS.
• At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Experience in security hardening of infrastructure, systems and services.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

1. Establishes and implements project communication plans, providing status updates to affected staff and stakeholders.

2. Collects, analyzes, and summarizes information and trends as needed to prepare project status reports. Who we are. Headquartered in New Jersey (United States) with satellite offices in Mumbai and Pune (India), Asentech is an innovative technology. company that specializes in health and life sciences advancement of digital marketing and technology enablement at an enterprise-level and individually for brands. Asentech was established in 2007 and over time, our services portfolio has expanded to include. development of large-scale enterprise applications, proprietary technology platforms, campaign orchestration, omni-channel marketing, social media research, listing, Augmented Reality (AR), Virtual Reality (VR), marketing applications and Voice Apps (e.g., xReach.io). Our focus continues to be to form trusted and high valued partnerships with individual brand teams to help deliver differentiated. experiences to physicians, healthcare providers, patients, and caregivers with the goal to increase engagement, sales, and positive outcomes. About Asentech LLC JOB DESCRIPTION FOR THE POSITION OF CLIENT ENGAGEMENT MANAGER

3. Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.

4. Seeks opportunities to upsell products and services to existing accounts.

5. Nurtures working relationships with clients throughout the project cycle.

6. Tracks client’s processes and provides prompt assistance when needed.

7. Designs and executes solutions tailored to client needs.

8. Leads and handles complex accounts.

9. Ensures compliance with company policies and follows ethical standards.

10. Manages client expectations and ensures delivery of client request

Website: https://nowpurchase.com/" target="_blank">https://nowpurchase.com  

LinkedIn: https://www.linkedin.com/company/nowpurchase/" target="_blank">https://www.linkedin.com/company/nowpurchase/

Our Client  is a leading SaaS platform used by about 100,000 users across 25 countries to grow their businesses.

Our Client differentiates itself by focusing on high-velocity, high-volume sales businesses, and helping the sales force in those businesses to close deals faster. Clearly – scale, performance are the key drivers for us given that our users need to work in large, high-volume, fast-paced environment.

World’s largest edutech and financial services organizations use our product to drive their sales execution.

ROLE

With the recent Series B raise of $32 million, we are all geared up to scale our business globally. Naturally, the engineering team needs to rapidly improve the product, work on scale and performance, and build new features and products to capture new markets.

We are seeking seasoned leaders to grow our engineering teams, scale our development & release processes, and create world class products.

The role will involve building high-performance software engineering teams and delivering world-class software

Presenting plans, updates and risks to all stakeholders is a critical part of the role. 

Leaders must be hands-on when it comes to addressing customer issues, code quality, RCA / issue prevention and managing risks.

Requirements

• 10+ years of experience in building software products and SaaS applications
• Highly energetic leader with experience of building high-performance engineering teams and delivering great software
• Exposure to managing scale and huge growth in software usage
• Worked with product design teams, customers and other stakeholders to create a well-defined product roadmap and deliver per plan
• Highly customer-focused with the ability to manage fast-paced release environment
• Strong knowledge of AWS from architecture and costs perspective.
• Exceptionally well-organized individual with great listening, communication and presentation skills

Experience- .NET, AWS

With our industry leading sales performance platform fueled by data science and predictive insights, Aviso empowers enterprises to accelerate their sales, optimize their sales performance and exceed their revenue goals. With a proven track record of building high growth and highly successful technology companies, our team is completely focused on solving complex sales challenges and ensuring customer success.

We have a lot of drive, smarts, and a ton of passion for what we do. The Customer Success Program/implementation Manager role is responsible for the ultimate success of Aviso’s enterprise customers from start-to-finish.

Reporting to the VP of Customer Success, you will be working to ensure that customers are delighted with Aviso solutions. The ideal candidate can understand our customers, their needs, their business processes, and their challenges, and is capable of guiding them through the process to implement and adopt Aviso.

This is the job for you if...

• You’re fanatical about customer success and tenacious at driving long-term customer value.
• You have impressive verbal and written communication skills
• You have strong interpersonal skills with an ability to excel in a team oriented atmosphere
• You have tremendous work ethic with a passion for results
• You have an exceptional level of drive and dedication coupled with a positive attitude
• You have the ability to understand customer requirements and identify business challenges for Aviso to solve

This is what you’ll do...

• Act as a primary point of contact for our enterprise customers and the operational aspects of the projects
• Lead regular status meetings with project team, customers, sponsors, and stakeholders
• Have a strong focus on overall customer success and delivering successful customer outcomes
• Scope out project engagements and formalize this scope in a Statement of Work
• Monitor and manage project financials, scope, and schedule to ensure that project stay on track for assigned customer projects
• Create documentation to meet customers new ways of working and facilitate change management and training initiatives
• Assist in development of methodology and possessing the ability to assess risks in process, people or technology to adjust project plans and address accordingly
• Design and lead implementations leveraging an in ­depth knowledge of Aviso implementation best practices, Aviso API architecture and Aviso integration capabilities
• Identify and develop new opportunities for expansion across the customer’s business and collaborate with the sales team to ensure subscription growth and increased solution footprint.

What we’re really looking for...

• Proven track record of managing programs, projects, deadlines, and scope in SaaS
• Ability to work with the sales team on scoping and sizing for new project proposals and post-sales for existing customers
• Ability to work with the marketing and sales team in assisting with pre-sales activities e.g. demos, best practice sharing
• Exemplary and proactive communication skills (verbal and written)
• Ability to build and maintain lasting customer relationships
• Continuously seeking new ways to improve existing project management processes to strengthen the Aviso delivery methodology
• Ability to work in a fast-paced environment
• Experience with Project Management tools and methodologies
• Strong collaboration and relationship management skills
• Tech oriented and understands market trends, particularly with enterprise software
• Understanding of sales processes and hands on familiarity with salesforce.com
• Demonstrated leadership abilities to lead business discussions with customers, gather requirements and architect the value of our solution and the best practices to implement it
• Experience at Big Five consulting firm as a senior consultant or manager highly desirable
• Bachelors of Science in Computer Science or in Business preferred
• 5+ years of experience in implementation of business applications, including in a Change Management role,with preferably 1 year in a startup.

If you are interested in being a part of something extraordinary, take pride in initiating meaningful relationships with and delighting customers, and like working alongside smart and ambitious people, then this is the role for you.