Senior Devops Engineer

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Name of the College: KGiSL Institute of Technology

College Profile: 

The main objective of KGiSL Institute of Technology is to

provide industry embedded education and to mold the students for leadership in

industry, government, and educational institutions; to advance the knowledge

base of the engineering professions; and to influence the future directions of

engineering education and practice. The ability to connect to the future

challenges and deliver industry-ready human resources is a credibility that

KGISL Educational Institutions have progressively excelled at. Industry -

readiness of its students is what will eventually elevate an institution to star

status and its competitiveness in the job market. Choice of such an institution

will depend on its proximity to industry, the relevance of its learning

programme to real-time industry and the active connect that a student will have

with industry professionals.

Job Title: HOD

Departments: Cybersecurity

Qualification: Ph.D., ME/M.Tech, B.E/B.Tech

Experience: 10-15 years

Preferred: Immediate Joiner

Candidate Profile:

Candidate should have completed their Ph.D., PG and UG in the relevant discipline

Candidate should have Good Communication Skills

Commitment towards work

Strong Technical Knowledge

Candidate should possess 60% and above in their UG and PG course.

Pay: ₹70,000.00 - ₹90,000.00 per month

Job description:

Name of the College: KGiSL Institute of Technology

College Profile: The main objective of KGiSL Institute of Technology is to provide industry embedded education and to mold the students for leadership in industry, government, and educational institutions; to advance the knowledge base of the engineering professions; and to influence the future directions of engineering education and practice. The ability to connect to the future challenges and deliver industry-ready human resources is a credibility that KGISL Educational Institutions have progressively excelled at. Industry -readiness of its students is what will eventually elevate an institution to star status and its competitiveness in the job market. Choice of such an institution will depend on its proximity to industry, the relevance of its learning programme to real-time industry and the active connect that a student will have with industry professionals.

Job Title: Assistant Professor / Associate Professor

Departments:

● CSE

Qualification:

● ME/M.Tech/Ph.D(Ph.D must for Associate Professor)

Experience:

● Freshers can Apply● Experience - 8-10 Years

Key Responsibilities:

1. Teaching & Learning:

Deliver high-quality lectures and laboratory sessions in core and advanced areas of Computer Science & Engineering.

Prepare lesson plans, teaching materials, and assessment tools as per the approved curriculum.

Adopt innovative teaching methodologies, including ICT-enabled learning and outcome-based education (OBE).

2. Research & Publications:

Conduct independent and collaborative research in areas of specialization.

Publish research papers in peer-reviewed journals and present in reputed conferences.

Eligibility & Qualifications (As per AICTE/UGC Norms):

Educational Qualification: Ph.D. in Computer Science & Engineering or relevant discipline.

Experience: Minimum of 8 years teaching/research/industry experience, with at least 3 years at the level of Assistant Professor.

Research: Minimum of 7 publications in refereed journals as per UGC-CARE list and at least one Ph.D. degree awarded or ongoing under supervision.

Other Requirements:

Good academic record throughout.

Proven ability to attract research funding.

Strong communication and interpersonal skills.

Work Location: [ KGiSL Campus]

Employment Type: Full-time / Permanent

Joining time: immediately

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Work Location: In person

What We’re Looking For:

• Strong experience in Python (4+ years).
• Hands-on experience with any database (SQL or NoSQL).
• Experience with frameworks like Flask, FastAPI, or Django.
• Knowledge of ORMs, API development, and unit testing.
• Familiarity with Git and Agile methodologies.
• Familiarity with the Kafka tool (Added Advantage)

• Digital Marketing (preferably SEO – keyword research, on-page and off-page optimization, local business listing optimization and web analytics reporting) required; B2B experience an advantage
• University graduate
• Solid knowledge on SEO and Web Analytic Tools (preferably GA4, SEMrush, Google Keyword Planner, Search Console etc)
• Background in Paid Search (PPC) or Paid Social is an advantage
• IT literate with extensive experience in internet.
• Must know the modern techniques of content marketing.
• Proficient in creating and presenting comprehensive SEO reports that highlight key performance metrics, trends, and actionable insights.
• Good Communication Skills

Added Advantage

• Ability to leverage AI-powered SEO tools and platforms for keyword analysis, content optimization, and predictive analytics.
• Have experience of using generative AI tools.

A malware analyst examines malicious software, such as bots, worms, and trojans to understand the nature of their threat. This task usually involves reverse-engineering the compiled executable and examining how the program interacts with its environment. The analyst may be asked to document the specimen's attack capabilities, understand its propagation characteristics, and define signatures for detecting its presence. A malware analyst is sometimes called a reverse engineer.

Security product companies, in industries such as anti-virus or network intrusion prevention, may hire malware analysts to develop ways of blocking malicious code. Large organizations in non-security industries may also hire full-time malware analysts to help protect their environment from attacks, or to respond to incidents that involve malicious software. Malware analysis skills are also valued by companies that cannot justify hiring full-time people to perform this work, but who wish their security or IT administrators to be able to examine malicious software when the need arises.

Introduction: 

Tyroo’s Vidtech.ai is one of the largest independent marketing automation clouds built for the video first world. We build software and platforms that allow our partners to derive maximum yields on their marketing spends on various video-first social platforms. We work on problems that involve building high availability, low latency solutions which require computing optimal decisions using various self-created modules as well as pre-available modules popular in the ML and Big Data world.

We are looking for a backend developer who has at least 1 year of professional experience in building systems on either Python or Node.js and is able to become an anchor/pillar for the team. The role will require you to architect and develop systems/features needed for our marketing automation products. Strong leadership and mentoring skills are also necessary so that the individual can train, educate and manage junior resources.

Key Requirements:

• Must be able to tackle complex business problems by breaking them down into sets of simpler problems and architect solutions for the same
• Must exhibit thought leadership and should be committed to mentoring and team building
• Must have excellent communication skills as the individual needs to collaborate with the Business and Product team
• Must be proactive towards changing software development landscape and keep upskilling
• Must be able to contribute in setting up best practices and effective design patterns in the complete development lifecycle.

Technical Requirements:

• Must have 3+ years of experience in developing scalable systems on Python/Node.js with a strong grasp of microservices and serverless architectural patterns
• Must have prior experience with databases like MySQL, Elasticsearch, MongoDB, Redis
• Must be exposed to cloud platforms like AWS or GCP and containerization using Dockers
• Must have worked with RESTful APIs and WebSockets
• Must have a deep understanding of HTTP, web browsers and token-based authentication/authorization (OAuth, JWT)
• Must be experienced on Version Control Tools (Git) and Package Managers (npm, yarn, pip)
• Must adhere to coding standards and have the habit of doing unit testing along with regular and rigorous code reviews
• Should know about microservices orchestration using Kubernetes, web servers like Nginx/Apache and queuing systems like Kafka/Kinesis

Hi ,

Greetings From MNR Solutions Pvt Ltd Noida.

We have opening for Manager-Direct Tax for one of our client good brand into conglomerate based at Mumbai.

Position-Manager-Direct Tax

Exp-Min 4 Yrs
Industry-Mining 

Location-Mumbai

Qualification- Qualified CA

6 days working from Office

Job Responsibilities -

Roles and Responsibilities

• Handling of finalization of income tax-returns.
• Filing of income tax forms (quarterly/ half yearly/ annual).
• Data preparation & completion of Tax Audit, Transfer Pricing Audit.
• Handling tax assessments and litigation before appellate authorities.
• Advisory and planning over tax structures and evaluating the taxability for the structures.
• Preparation and submission of data for Assessment.
• Proactively identify the process automation and improvement opportunities.
• Knowledge of certification work in respect of filing of forms 15CB, form 15CA, form 3CD, form 3CEB.

Desired Skills and Experience-

tax audit, income tax, transfer pricing, data preparation, process automation, tax, forms, filing, planning, automation, litigation, evaluation, completion, structures, preparation, finalization, Use Tax, FAS109, Tax Audit Representation, Tax Compliance

Exp: 7 - 12 years

Min 5+ years in team management

Solid experience building teams from scratch in Startups

Preferred: Talents from Tier 1 Tech Schools / IT Product Startups

Key Skills: Java, Python, Distributed Systems, Data Structures, Algorithms, AWS, Design Patterns, HLD, LLD, Data Analytics, MongoDB, Node Js

Responsibilities:

• Vision: Building a vibrant technology culture via a shared strategic architecture vision, as the Chief Architect of the company.

• Mission: Driving the platform and product vision to life.

• Goals: Leading and delivering on the long-term road map for engineering and infrastructure efficiency.

• Execution: Building and sustaining core reusable technology that would ensure scalability, reliability, availability and resiliency for all the products running on the platform and power the enterprise's quest to remain technologically competitive as it extends its customer base and enhances customer experiences continuously.

• Assets: Owning all relevant platform technology and infrastructure, both internal (like Dev and staging environments, DevOps stacks, etc.) and client-facing (like production and HA / DR environments)

• Tools and frameworks: Leading a team of engineers and architects across DevOps, Site-Reliability, Product TechOps / NOC, Frameworks and Cloud Infrastructure teams.

• Thought leadership and industry presence: Representing technology branding and evangelism, as the face and voice of enterprise technology; sharing and evangelizing the technology strategy with internal and external entities, including employees, customers, partners, analysts, technical networks and investors.

• Team leadership: Helping build the technical talent brand of the company and in managing their portfolio of IP (intellectual property), via multiple media like blogs, conference presentations and tech media coverage.

Candidate persona mapping:

This role would be part of the Senior Leadership Team of the company, Our typical candidate for this role would be a person who:

• Is a Senior Technical Architect/Manager with 8+ years experience in Product First Tech First companies operating on a global scale

a) Preferably, with rich experience working in Silicon Valley, USA / IT Product Startups

b) Rich experience in helping build platforms that have supported products built from scratch and which have scaled over time

c) Rich experience in helping deploy products on the SaaS model

• Has rich and diverse experience in platform technology areas like design and architecture, APIs and Microservices, cloud infrastructure (private, public, hybrid or multiple), security, scale, tooling and multiple frameworks

• Has an executive presence and strong communication skills

• Demonstrates technology thought leadership

• Demonstrates a record of leading a team of Architects, managing, mentoring and appraising them

• Is, preferably, a programming polyglot

• Should have built diverse teams from scratch