Senior Business Analyst

Role Summary

The Director, Client Relations – Staff Augmentation will lead the end-to-end ownership, scaling, and expansion of the staff augmentation business for key global clients, primarily in North America. This role will be responsible for building and growing a high-quality offshore delivery organization, scaling from an initial team of 10 plus FTEs to 100 plus FTEs across multiple client owned processes.

The Director will act as the senior most client interface, partnering with client leadership to understand demand, define the right staffing model, and ensure seamless execution. This role combines business growth, workforce strategy, delivery governance, and organizational building.

The role will also carry full ownership of the P&L for this line of business, including revenue growth, cost optimization, and long-term scalability.

Key Responsibilities

1) Client Leadership and Business Ownership

• Act as the primary point of contact for senior client stakeholders.
• Build strong executive relationships and position the organization as a trusted partner.
• Own the overall engagement, including delivery quality, growth, and client satisfaction.
• Identify opportunities to expand scope, increase FTE count, and introduce additional processes.
• Lead business reviews with clear insights, growth roadmap, and value delivered.

2) Staff Augmentation Strategy and Workforce Planning

• Define staffing strategy including FTE sizing, role mix, and skill requirements.
• Translate client requirements into structured staffing plans.
• Design scalable team structures and reporting hierarchies.
• Establish frameworks for ramp up from small teams to large scale operations.
• Ensure optimal utilization and capacity planning.

3) Delivery Governance and Operational Excellence

• Oversee delivery across all teams ensuring SLA adherence and quality.
• Define KPIs for performance, productivity, and turnaround time.
• Establish governance cadence and reporting mechanisms.
• Ensure consistency across multiple processes and teams.
• Drive strong issue resolution and escalation handling.

4) Transition and Process Onboarding Oversight

• Guide onboarding of new processes into the staff augmentation model.
• Ensure structured knowledge transfer and documentation.
• Define standard onboarding playbooks.
• Identify risks and readiness gaps during expansion.

5) Organization Building and Talent Leadership

• Lead hiring strategy to support rapid scale up.
• Build strong leadership layers including managers and leads.
• Establish training, cross skilling, and career progression plans.
• Drive a high performance culture with clear accountability.

6) Business Ownership, Revenue Growth, and Financial Management

• Own the line of business including revenue, cost, and profitability.
• Drive revenue expansion by increasing FTE count and adding new processes.
• Define pricing aligned with effort and delivery complexity.
• Monitor revenue realization and billing accuracy.
• Manage cost structure including hiring, utilization, and overheads.
• Optimize FTE mix to balance cost and performance.
• Build financial models for workforce planning and growth.

7) Leadership, Team Development, and Organizational Scaling

• Mentor managers and team leads across processes.
• Build second line leadership.
• Establish performance expectations and review mechanisms.
• Drive ownership and continuous improvement culture.

8) Internal Reporting and Strategic Visibility

• Provide updates to leadership on revenue, cost, margins, and growth.
• Present challenges and mitigation plans.
• Track key business metrics such as utilization and productivity.
• Build dashboards for visibility.
• Support strategic decision making with insights and projections.

Success Measures

• Scale from initial team to 100 plus FTEs with stable delivery.
• High client satisfaction and strong relationships.
• Expansion across processes and geographies.
• Consistent SLA performance.
• Strong financial performance and margins.

Required Qualifications

• Bachelor’s degree in Commerce, Finance, or Business. MBA preferred.
• 12 to 18 plus years of relevant experience.
• Experience scaling teams and managing global clients.
• Strong workforce planning and governance experience.

Preferred Experience

• Exposure to finance operations such as Accounts Payable.
• Experience in offshore delivery models.
• Familiarity with SLA frameworks and staffing models.
• Experience scaling new business lines.

Competencies

• Strong ownership mindset.
• Excellent stakeholder management.
• Structured thinking and execution.
• Strong people leadership.
• Commercial awareness and growth orientation.

Reporting and Location

• Reporting to: Head of Operations or Business Unit Head
• Location: Bangalore or Mangalore with overlap for North America time zones

Strong Lead Data Science, / AI Engineer / Machine Learning Engineer profiles.

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Mandatory (Experience 1) - Must have 10+ years of experience in Data Science, AI/ML or AI Engineering with hands-on experience building production-grade ML systems.

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Mandatory (Experience 2) - Must have hands-on experience building AI/ML solutions for Credit Risk, Fraud Risk Management (FRM), Collections & Recovery, with proven delivery of business-impacting AI/ML solutions.

4

Mandatory (Experience 3) - Candidate's Current designation must be Lead or above.

5

Mandatory (Experience 4) - Must have strong experience designing and deploying large-scale distributed Machine Learning systems, including model training, fine-tuning, inference, scalable serving, and production deployment.

6

Mandatory (Experience 5) - Strong programming experience in Python, along with exposure to Spark, Kafka, Kubernetes, APIs/Microservices, CI/CD, Feature Store, Model Registry, and Distributed Computing.

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Mandatory (Experience 6) - Experience designing and deploying Credit Risk Models, Fraud Detection Models, Graph ML, Early Warning Systems, Portfolio Monitoring, Collections Optimization, Propensity Models, and Recovery Forecasting.

8

Mandatory (Experience 7) - Proven experience leading AI/ML teams, owning end-to-end delivery, mentoring engineers, driving cross-functional execution, and managing production AI platforms.

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Mandatory (Experience 8) – Must have experience working under BFSI governance, including PII handling, auditability, model governance, compliance, secure-by-design architecture, approval workflows, and model risk management practices.

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Mandatory ( Education ) - B.TECH / M.TECH from Tier 1 Colleges (IIT's, NIT's, BITS) are Considered

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Mandatory (Age) - Candidate's Age should be below 37 years.

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Mandatory (CTC) – The CTC breakup offered will be 75% fixed + 25% variable, as per company policy.

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Preferred (Experience 1) - Candidates currently working as Lead / Principal / Engineering Manager / Associate Director / Director in reputed Product, FinTech, Banking, NBFC, or Global Capability Centers will be preferred.

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Preferred (Experience 2) - Indian professionals currently working overseas (NRI) who are planning to relocate and permanently settle in India are encouraged to apply.

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Preferred (Experience 4) - Experience building enterprise AI platforms using Graph ML, Vector Databases, LLM-enabled decisioning, distributed training frameworks, and large-scale AI infrastructure.

Hiring: GCP Data Engineer (FTE)

📍 Location: Bangalore | Chennai | Pune | Gurgaon | Kolkata

💼 Employment Type: Full-Time

Notice Period - Immediate Joiner ( Serving Notice Period )

Work Mode - Hybrid

We are looking for experienced GCP Data Engineers with strong expertise in building scalable cloud data solutions.

Required Skills:

✔ GCP Data Engineering Experience

✔ BigQuery

✔ SQL & Python

✔ PySpark / Apache Spark

✔ Apache Beam / Dataflow

✔ ETL / ELT Pipeline Development

✔ Airflow / Cloud Composer

Responsibilities:

• Design and develop scalable ETL/ELT pipelines on GCP
• Build and optimize BigQuery solutions
• Process large-scale structured/unstructured data using Spark
• Develop automated workflows and cloud-native data pipelines
• Work with GCP services like Dataflow, Dataproc, Cloud Storage, etc.
• 
  

Good to Have:

• Google Cloud Certifications (Professional Data Engineer / Solution Architect)
• Experience with BigTable, Cloud SQL, Spanner, NoSQL databases

🎓 Qualification: Bachelor’s / Master’s in CS, Engineering, or related field

About the Role

We are looking for a Senior Automation Test Engineer with strong Playwright and TypeScript experience to join our growing QA engineering team in Hyderabad. The ideal candidate should have hands-on experience in automating complex web applications, building scalable automation frameworks, and leveraging AI tools to accelerate automation development and testing productivity.

This role requires strong technical expertise, excellent communication skills, and the ability to work closely with developers, product teams, and clients to ensure high-quality software delivery.

Key Responsibilities

• Design, develop, and maintain automation frameworks using Playwright with TypeScript.
• Automate complex web application workflows, including dynamic elements, asynchronous behavior, and multi-step user journeys.
• Build scalable, maintainable, and robust test automation solutions following industry best practices.
• Integrate automation suites with CI/CD pipelines and test environments.
• Identify opportunities to leverage AI tools and AI-assisted automation techniques to accelerate test development and improve test coverage.
• Collaborate with developers, product owners, and QA teams to understand requirements and design effective test strategies.
• Debug and troubleshoot automation failures and provide clear root-cause analysis.
• Participate in code reviews and contribute to improving automation standards and best practices.
• Ensure automation reliability across multiple browsers and environments.
• Mentor junior QA engineers and contribute to knowledge sharing within the team.

Required Skills

• 4+ years of experience in software testing and automation.
• Strong hands-on experience with Playwright automation using TypeScript.
• Experience automating complex web applications with dynamic UI components.
• Solid understanding of JavaScript / TypeScript fundamentals.
• Experience building or maintaining automation frameworks from scratch or enhancing existing frameworks.
• Experience with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI, or similar.
• Strong understanding of software testing concepts, including functional testing, regression testing, and test strategy.
• Excellent debugging and problem-solving skills.
• Experience using AI tools or AI-assisted development to accelerate automation development.
• Strong communication skills and ability to collaborate with cross-functional teams.

Good to Have

• Experience with API automation testing.
• Experience working in Agile / Scrum environments.
• Familiarity with performance testing or security testing concepts.
• Experience with cloud-based testing platforms.

Work Environment

• Work from Office Hyderabad
• Collaborative and engineering-driven culture focused on automation excellence and innovation.

Why Join Us

• Work on cutting-edge automation technologies.
• Opportunity to apply AI-driven automation approaches.
• Exposure to complex enterprise applications.
• Opportunity to influence and shape next-generation automation frameworks.

Role: Automation Test Engineer

Industry Type: IT Services & Consulting

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Quality Assurance and Testing

Education: B.Tech/B.E/MCA or equivalent

Job Description:

• Should have work experience in using GDS - Amadeus for Ticketing.
• Able to Issue, Reissue, Refund, Cancellation of tickets.
• Should have experience in communicating with Clients/Customers through Emails, Calls, and Chat.
• Should have Good Communication and Presentation skills.
• Should be able to improvise from time to time as per business requirements.

We have exciting Perks and Benefits which will be informed to the shortlisted candidate after the interview.

What does this role hold for you…??

• Responsibility for the entire process of lead management, sales and business development for the region.
• Driving scale and growth through proper sales planning and precise execution.
• Data management to ensure 100% coverage in assigned territory and tracking other key parameters.
• Client acquisition campaigns and lead generation to build as a flagship brand for Property Services in the respective region.
• Responsibility service delivery ensuring client retention and reference.
• Providing the market intelligence, data analytics and insights for the marketing team to launch the right promotional and customer communication initiatives.
• Responsibility for achieving targets in the designated areas.
• Developing and maintaining of database regular reporting &follow-ups.
• B2B Frontline Sales.
• Mapping of new projects and new builders in designated territories, acquisition of new projects and new builders to ensure coverage across designated territory.
• Relationship Management with existing clients to ensure 100% coverage of new projects launched by them.
• Achieving revenue and coverage targets.
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Apply if you have…

• Post-graduation degree with 3 to 5 yrs of experience in B2B/Channel sales responsibility.
• Have worked in a real estate business.
• An outgoing and likable personality
• Confidence and authoritative speaking
• Strong presentation skills & confidence in your own abilities
• A high degree of self-motivation
• A passion for selling, Personal ambition, Resilience and persistence
• Ability to communicate with people at all levels & strong negotiation skills
• Ability to work own your own initiative and as part of a team
• Strong execution skills
• Knowledge of MS office (word and excel) and know how to use Internet.