Team Manager

Project Management KRAsProject Management KRAs

Job Description (Major KRAs) –

1) Planning- Understand/Work/Create/Assist :

a. SMO Tracker

2) Team & Vendor Management: Individual Contribution, Buddy Coaching, Participate inRecruitment/Induction, KRA setting and Performance Evaluation:

a. Work Allocation Based on Activity Charter & SMO Tracker

b. Primary & Secondary Work related ownership to ensure business continuity as a part of risk mitigation

c. Setting up KRAs (using InnoWET) and Performance review

d. Time sheet Management & Analysis

e. Social Media Participation and updated Profile

3) Campaign Deliverables : Timely Plan, Manage, Monitor and Communicate :

a. SMO and Activity Charter specific Content & Creative work packs and stacks for clients ( weekly to monthly )

b. BTL- Onetime & Frequent list

c. ATL Excel Sheet

4) Review & Analytics:

a. Client’s success PPT and Report with executive summary

b. Team Productivity based on Time Sheets

c. Power of 5 /Activity Charter Conformance Report

d. Search Engine Marketing /Paid Campaigns Report and Plan of Action

e. Consolidated success Report /PPT for internal stakeholders

5) CRM/Account Management:

a. Presales Support for New Business Development

b. Participation & representation of Digitally Next in PR centric activities , forum and Seminars as and when required.

c. Initiate and Manage Key Account Management for cross selling opportunities to present clients

d. To be a think tank to the management by providing the required Market Intelligence and Business Intelligence related to IoT/Digital/Social Media.

6) Project Management Tools & Automation:

a. Updating and Managing Knowledge Management repository

b. Effective implementation and use of social media Tools(if any)

c. Keeping and custodian of Clients and BFGs usernames and passwords list

d. Creating and upkeep of Process Manual with SLAs

e. Building and updating templates according to work functions

1. Proven experience as a Tele Caller or similar sales/customer service role

2. Excellent communication and interpersonal skills

3. Ability to remain calm and professional under pressure

4. Strong sales and negotiation skills

5. Ability to work well in a team

6. Knowledge of Loan Products

7. Keep accurate records of customer interactions and transactions

8. Follow up with customers to ensure customer satisfaction and secure sales

'As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them.

About the Organization: 

WeMakeScholars is an organization funded and supported by the Ministry of IT, Government of India under the 'Digital India Campaign'. We offer international education finance via scholarships and education loans, to study abroad aspirants. We are currently a 120 members team. Last financial year, we disbursed 2200 Cr in education loans to 8300 students across India.

We are looking for a PHP Developer who is keen to work in a startup environment esp. a product-based company. 

Job Overview

We are hiring developers (from 0 to 10 experience) with relevant knowledge and experience with the development and deployment of large-scale cloud-native enterprise systems on PHP, REST APIs, Node Js, Flutter, AWS & MySql. 

About Tech Department:

• Our internal tech team is responsible for end-to-end in-house tech support which includes and is not limited to design, development & deployment. 
• We are continuously developing and improvising our products to enhance customer and team experience.
• As we are in the Fintech space, our team has to ensure the database security of the application

Job Summary 

• Participate in the full development life cycle, working within broadly defined parameters including design, development, testing, and maintenance of the existing application with minimal supervision.
• Work on optimization and performance improvement activities. Instrument and test performance metrics.
• Participate in peer-to-peer code reviews to improve the quality and maintenance of the codebase.
• Collaboration with multiple internal/external stakeholders such as product, business, DBA, and Dev Ops.
• Design and implement APIs for web/mobile (both Android & iOS) applications.
• To be available on call for the projects or features developed by you. Things break, and you will be responsible to fix it when it does.

Experience & Skills Required

• 2+ years of experience (we are hiring freshers too for junior positions)
• Hands-on experience and knowledge of engineering end-to-end systems.
• Understanding of complete software development life cycle, including coding standards, and code reviews.
• Familiarity with multiple software development practices and tools
• Ability to write clean, modular, and loosely coupled code by the use of design patterns.
• Proficiency in the implementation of algorithms and the use of advanced data structures to solve problems in computing.
• A solid foundation and implementing principles of computer science is a must. Ex: object-oriented programming, concurrency, fundamentals of computer science, SQL databases. 

Value addition 

• Experience with AWS
• Working knowledge of payment gateways 
• Good knowledge of Mysql Query optimization and Database design.

CoreStack, an AI-powered multi-cloud governance solution, empowers enterprises to rapidly achieve Continuous and Autonomous Cloud Governance at Scale. CoreStack enables enterprises to realize outcomes such as 40% decrease in cloud costs and 50% increase in operational efficiencies by governing operations, security, cost, access, and resources. CoreStack also assures 100% compliance with standards such as ISO, FedRAMP, NIST, HIPAA, PCI-DSS, AWS CIS & Well Architected Framework (WAF). We work with many large global customers across multiple industries including Financial Services, Healthcare, Retail, Education, Telecommunications, Technology and Government.

Responsibilities:

• Part of a Cloud Governance product team responsible for installing, configuring, automating and monitoring various Cloud Services (IaaS, PaaS, and SaaS)
• Be at the forefront of Cloud technology, assisting a global list of customers that consume multiple cloud environments.
• Ensure availability of internal & customers' hosts and services thru monitoring, analysing metric trends, investigating alerts.
• Explore and implement a broad spectrum of open source technologies. Help the team/customer to resolve technical issues.
• Extremely customer focused, flexible to be available on-call for solving critical problems.
• Contribute towards the process improvement involving the Product deployments, Cloud Governance & Customer Success.

Skills Required

• Minimum 3+ Years of experience with a B.E/B.Tech
• Experience in managing Azure IaaS, PaaS services for customer production environments
• Well versed in DevOps technologies, automation, infrastructure orchestration, configuration management and CI/CD
• Experience in Linux and Windows Administration, server hardening and security compliance
• Web and Application Server technologies (e.g. Apache, Nginx, IIS)
• Good command in at least one scripting language (e.g. Bash, PowerShell, Ruby, Python)
• Networking protocols such as HTTP, DNS and TCP/IP
• Experience in managing version control platforms (e.g. Git, SVN)