Senior Artificial intelligence/ Machine Learning Developer

Customer Success and Support Executive @ Kwikpic

Location: Mumbai / Kolkata (Hybrid)

About us:

Kwikpic is an AI based photo sharing platform based in Mumbai, enabling effortless, high-quality image sharing through features like instant face recognition, smart gallery creation, branded galleries, desktop apps (for macOS & Windows), digital flipbook albums, and more.

Since its launch, Kwikpic has seen exceptional adoption—processing over 200 million uploaded photos, powering 150,000+ events, onboarding 13,100+ photographers and businesses, and achieving 1 million verified users organically within just 18 months 

Why Join Us?

As a Customer Success Associate at Kwikpic, you’re not just supporting users; you’re guiding photographers, businesses, and event professionals toward their ideal photo-sharing experience. You’ll help users leverage features like AI-enabled uploads, custom galleries, digital albums, and more, ultimately growing retention, satisfaction, and revenue.

Key Responsibilities:

• Provide timely assistance to customers via email, chat, and phone, resolving technical and account-related issues.
• Guide new users through the platform, ensuring a smooth start and full adoption of Kwikpic features
• Monitor account health, proactively address concerns, and help customers maximize the platform’s value.
• Maintain strong, ongoing relationships with customers, conducting check-ins and ensuring continued customer satisfaction
• Work cross-functionally with sales, product, and support teams to deliver exceptional customer experiences and communicate feedback

Qualifications:

• Bachelor’s degree (preferably in Business, Communications, or related fields).
• 1+ years of experience in Sales, Customer Success, Account Management, or Support, preferably in SaaS, digital products, or subscription-based services.
• Fluent in English and Hindi
• Excellent communication, empathy, and client engagement skills.
• Comfortable using CS tools, CRM, and analytics platforms (e.g., Gainsight, HubSpot, Salesforce, or in-house tools).
• Strong problem-solving mindset with a love for helping customers succeed.

Responsibilities include:

Leading with the marketing team to understand design requirements and objectives.

Creating visually appealing graphics for various platforms, including social media, website, presentations, and print materials.

Developing unique design concepts that convey our brand's personality and value proposition.

Designing graphics for B2B campaigns that effectively communicate key messages.

Maintaining brand consistency across all visual assets.

Creating motion graphics and video content, if experienced, to enhance storytelling and engagement.

Managing multiple design projects simultaneously and delivering high-quality designs within deadlines. Staying updated with design trends, industry best practices, and incorporating innovative ideas into your work.

Qualifications and Experience:

2-4 years of proven experience in graphic design roles.

Strong portfolio showcasing a diverse range of design projects for both B2B and B2C brands.

Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) Microsoft Powerpoint and other relevant design tools.

Excellent understanding of design principles, typography, color theory, and layout.

Good communication skills to effectively interpret design briefs and collaborate with cross-functional teams.

Experience in motion graphics or video editing is a plus.

Knowledge of UI/UX design principles is beneficial but not mandatory.

Attributes and Skills:

Creative mindset with a keen eye for detail.

Ability to think conceptually and translate ideas into visually appealing designs.

Strong organizational and time management skills to handle multiple projects and meet deadlines.

Adaptability to work in a fast-paced environment with evolving design requirements.

Collaborative approach, open to feedback, and willing to iterate on designs based on input.

Hi,

We are looking for Self motivated, Passionate Technology enthusiasts seasoned PHP Developer (Laravel + Wordpress ) to join our team.

Job Description:

· Design, Develop, Implement, Test, Document and Maintain high quality Web Application Software.

· Understanding and implementing of project management practices.

· MVC compliant Development (Laravel/YII / CodeIgniter / Zend Framework) in at least any one of these frameworks.

· Experience with CMS framework i.e. Wordpress.

· Optimization of PHP Code and database queries and functions through Code Review and Project Review Sessions.

· Identify opportunities for process improvement and make constructive suggestions for change.

· Improve the technical competence of the team through training & development of existing and new team members.

· Provide accurate effort estimates for deliverable and be committed to the deadlines through follow-up of tasks with team members.

· Research and actively learn about new technologies and introduce them into the infrastructure.

Eligibility criteria :

· Minimum experience if 2 years in laravel and wordpress. both

· Excellent problem-solving skills and love technical challenges.

· Ability to work in a team-oriented, collaborative environment.

· Ability to manage priorities and work in a fast pace environment.

· Strong database skills, proven experience with MySQL 5 having knowledge of indexes, fulltext searches, usage of Regular Expressions in queries and more.

· Excellent knowledge of Applications Architecture and how to work with Frameworks with MVC architecture.

· Excellent Knowledge of HTML 5, CSS 3, Javascript, jQuery/Sencha etc.

· Key Skills Required : Wordpress, Laravel, CodeIgniter, Zend, Mysql, Jquery, API (Restful Service).

Interested candidates can share their updated resume at manpreet.kaur(at)chicmic.co.in

Thanks

  Strong knowledge in statistical and data mining techniques: GLM/Regression, Random Forest, Boosting, Trees, text mining, etc. 

 Sound Knowlegde querying databases and using statistical computer languages: R, Python, SQL, etc. 

 Strong understanding creating and using advanced machine learning algorithms and statistics: regression, simulation, scenario analysis, modeling, clustering, decision trees, neural networks, etc. 

1.      Prepare Test Cases

2.      Conduct self, peer review

3.      Update test cases after reviewing the comments

4.      Conduct testing in the required environments

5.      Record Test observations

6.      Log Defects

7.      Verify defect fixes

8.      Provide status to Test Lead.

9.      Knowlegde of   Java or .Net  

We are looking for a coding Engineering Manager based in Chennai. This is a new role within the growing Engineering function, where you will be responsible for leading a team of talented professionals, assisting them to deliver complex technical solutions across a range of teams. The successful candidate will be comfortable directing, planning and coordinating the team, as well as developing overall concepts for new and existing products and processes. Reporting into the Head of Engineering for our Chennai team, this role is integral to the successful growth of the team as well as wider company performance. 

What You’ll Be Doing:

Play the role of a servant leader in helping the team to excel in the areas of ownership and help to continuously raise the bar on performance.

Perform your responsibilities through delegation, empowerment and influence aimed at delivering long term outcomes for the team and business.

Build, manage and grow one or more engineering team(s), foster Agile practices and continuous improvement, enable engineers to build, test, deliver and operate high-level software products across the company

A hands-on technical approach to management, leveraging your software engineering experience to assist product needs and build

Work with our Product, DevOps, and Data Science functions on articulating roadmaps & ensure a high quality and timely implementation to support our mission and help eliminate identity fraud

Join a mission-orientated company, solving real-world fraud and identity based challenges

Facilitate career growth and success for all team members.

What You’ll Bring:

6+ years of demonstrated deep technical design and programming skills (in individual capacity) designing and delivering enterprise grade distributed systems in the following tooling; Web applications (Java/PHP/.NET/Python) or Mobile applications (SDK, Android/iOS)

2+ years prior experience managing one or more Agile engineering team(s); contributing to a track record of building complex and technical products, ideally within a start-up or fast scaling environment

Track record of having managed performance cycles of engineers of varying experience levels directly reporting to you.

Experience with building software with Agility and in conformity to security standards.

Willingness to “roll-up your sleeves and get your hands dirty” when required

Experience delivering and operating complex software solutions - understanding the end-to-end needs of what is involved within this process.

Required Qualifications and Skills:

• 3-5 years of work experience in the development background, with at least 2 years experience in Java, Spring, Sprint Boot, Hibernate or JPA, MySQL, Oracle, Spring MVC.
• B.E. degree in Computer Science, Graduate in Software Engineering or equivalent
• Experience in Core JAVA, Spring, Spring Boot Frameworks.
• Experience with ORM's like Hibernate.
• Good knowledge of developing RESTful web services using Spring Boot, Java1.x,Servlet2.4, JSP2.0, JDBC3.0, Java Mail, Struts2.x, HTML, HTML5, Angular7+, JavaScript, JSF, Bootstrap2.x-3.x, JQuery & CSS 3.x, Maven 3.x, Apache Tomcat7
• Knowledge of Cloud AWS.
• Experience in any Messaging Queue e.g. Apache Kafka, ActiveMQ, etc.
• Experience on Web services with REST and SOAP.
• Experience working on tool set like Eclipse IDE, SQL clients.
• Experience using application server like Jboss, TomCat, Wildfly, glassfish.
• Experience in using tools like SOAP UI, POSTMAN
• Ability to write SQL queries to fetch data.
• Knowledge of Micro services, Redis Cache and Mongo DB (or any other NoSQL) is good to have