Inside Sales Executive

We are looking for a technically savvy customer success manager who possesses a strong drive for results. The duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding clients, and minimizing churn. You should also be able to handle customer complaints and requests. 

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers and maximize value. 

Customer Success Manager Responsibilities: 

• Develop and manage client relationships. 

• Develop and manage relationships with the project team/internal team. 
• Analyze customer data to improve customer experience. 
• Act as a liaison between the customer and the delivery team  
• Identify, troubleshoot and proactively solve customer problems  
• Create positive relationships with customers to turn them into brand advocates  

• Responsible for growing customer accounts by identifying new opportunities in existing accounts.  
• Meet with customers on a regular basis  
• Manage billing disputes and upgrade/downgrade requests  
• Provide feedback to the Delivery team on how customers challenges  
• Ensure all contractual obligations are kept up to date, including payment terms. 

• Minimize customer churn. 

Customer Success Manager Requirements: 

• Highly organized and able to multi-task. 
• Self-driven and proactive nature. 

• Excellent communication and interpersonal skills. 
• Demonstrate leadership qualities. 
• Ability to identify and manage risks 
• Deep understanding of technology 
• Knowledge of customer success processes. 

• Experience in document creation. 
• Patient and active listener. 
• Passion for service. 

1. Minimum 2.5 years of experience as a Python Developer.
2. Minimum 2.5 years of experience in any framework like Django/Flask/Fast API
3. Minimum 2.5 years of experience in SQL/ Postgress
4. Minimum 2.5 years of experience in Git/Gitlab/Bit-Bucket
5. Minimum 2+ years of experience in deployment (CICD with Jenkins)
6. Minimum 2.5 years of experience in any cloud like AWS/GCP/Azure

• Driving the entire vision and delivery of new products, features to keep the business relevant and competitive
• Conducting market and product research to identify potential features or releases
• Managing the roadmap, prioritizing product opportunities, refining feature ideas and maintaining existing features to drive business goals
• Maintaining and updating existing features
• Producing high-level product requirements, iterating with your design and engineering teams
• Engaging stakeholders in leadership, research, data and support
• Coordinating across teams to maintain product and strategy alignment
• Coordinating go-to-market strategies when launching a new product or feature

Desired Candidate Profile

• Bachelor degree in a relevant field or equivalent experience
• Technical background will be a plus
• 10+ years’ experience in fintech product management and market strategy
• Relevant experience in a Fintech Company, especially in the Payments, Digital Banking, Open banking and API banking
• Well-versed with Fintech Innovations in the South East Asian Market
• Proven track record of working with designers, engineers and various stakeholders to coordinate, plan, execute and track product releases from beginning to end
• Strong problem-solving skills and willingness to think outside the box and roll up one’s sleeves to get the job done
• High energy, hands-on, detailed-oriented and ability to work independently
• High degree of self-initiative
• Ability to think outside the box
• Good organizing skills
• Good communication and interpersonal skills
• Team handling skills
• Ability to work and thrive within a fast paced, culturally diverse and hands-on environment    

• Masters in Economics or Public Policy is a must
• Excellent communication skills and exceptional attention to details
• Ability to gather relevant data from various sources
• Strong problem-solving skills
• Strong quantitative and qualitative analysis skills    

• Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, React , Node.js, and Mongo

• Binding of UI elements to JavaScript object models

• Creating RESTful services with Node.js

• Architect scalable web architectures

• Work in a cross-functional team to deliver a complete user experience

• Create Unit and Integration tests to ensure the quality of code

• Be responsive to change requests and feature requests

• Write code that is cross-platform and cross-device compatible

• Ability to wear many hats and learn new technologies quickly