Security Analyst

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

Note: We are looking for real, hands-on experience—not certifications or copy-paste portfolios. Selected candidates will be given a short real-world task to evaluate skills before interview.

Key Responsibilities

• Design, build, and maintain scalable full-stack applications using MongoDB, Postgresql, Express.js, React.js, and Node.js
• Develop RESTful APIs and integrate them with frontend systems
• Collaborate with designers and project managers for timely project delivery
• Optimize code for performance and scalability
• Troubleshoot, debug, and upgrade applications as needed
• Follow Git-based workflows for version control

Must-Have Skills

• Strong hands-on experience in:
• React.js with hooks, context API, component architecture
• Node.js with Express.js
• MongoDB (CRUD operations, schema design) & Postgresql
• API development and integration
• Strong JavaScript fundamentals (ES6+)
• Basic understanding of deployment (e.g., cPanel, Vercel, Heroku, or VPS)
• Git and GitHub for code versioning

Good-to-Have Skills

• Knowledge of Redux or any other state management tools
• Experience with Next.js or TypeScript
• Familiarity with Tailwind CSS or Material UI
• Experience integrating third-party APIs (e.g., payment gateways, social logins)

Who Should Apply

• You’ve worked on real client projects or have built and shipped working applications.
• You are disciplined and take ownership without constant follow-up.
• You are not here to "fake it till you make it"—you’re here to grow with a real team.

Node.js Developer Responsibilities:

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

Node.js Developer Requirements:

• Bachelor's degree in computer science, information science, or similar.
• At least 4 years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

We are looking to hire an experienced Frontend Developer with a very good grasp over Javascript and the capability to make responsive pages.
The candidate should have good knowledge of:
- Javascript 
- HTML & CSS

- Node js
- PWA 
- Electron JS platform.
- API Integration
Candidates having good logical skills are preferred.

Position: IT Auditor

Experience: 4-12 Years

Location: Pune

Key Skills Required:

CISA, CISSP, CISM, IT Audit, Technology Audit, IT Infrastructure Audit, Application Security Audit, Information Security Audit, Cyber Security Audit, Cloud Security, Ethical Hacker

Additional key words: Vulnerability assessment, Penetration Testing, ITGC testing, Cloud Computing,

IT AUDITOR is responsible to plan and perform the audit assignment starting from audit announcement, audit planning, field work, audit quality reviews, pre-closing / closing meetings with the respective Directors / Head of the Departments including writing of the audit report and its finalization as well as follow up of the audit actions. Additionally IT AUDITOR will also be responsible to:
•    Evaluate IT systems, processes and projects in place;
•    Determine risks to the Group’s information assets, and help identify methods to minimize those risks;
•    Ensure information management processes are in compliance with IT-specific laws, policies and standards;
•    Determine inefficiencies in IT systems, IT projects and associated management processes and
•    Consult in IT projects, new initiatives and organizational frameworks.

Description

Audit Planning

1)    Perform audits at Volkswagen Group entities. and other concerned Volkswagen Group Companies with focus on IT processes keeping the associated business risks in mind.
2)    Participate in the preparation of audit objective & scope document along with audit schedule based on the audit objective and timeline specified by Head of IT Audit India Hub.
3)    Participate in the preparation of work program

Audit Process

1)     Prepare and conduct preparatory interviews with the Directors and Heads of the audited departments to identify the processes to be assessed during the audit.
2)     Request and collect relevant audit data for analysis from respective business areas.
3)     Prepare audit matrix on periodic basis to record the audit field work and update the progress of the audit to IT Audit Manager and the Head of IT Audit Hub India.
4)    Define actions including relevant controls to mitigate the business risks identified based on the evidences provided during the audit.
5)    Organize and conduct pre-closing meetings with business areas to agree upon audit observations and relevant actions.
6)    Prepare and conduct closing meetings with the Directors / Heads of the Department for audited division to agree upon the audit observations, risks and proposed actions.
7)    Prepare the draft audit report and submit the same to the  IT Audit Manager and the Head of IT Audit India Hub for review.
8)    Ensure that adequate documentation is prepared for the audit assignment. Peer review changes are done before release of the final audit report to the business area.
9)    Contact business area to review the progress of the implementation of audit actions defined in the final audit report. Based on the review, write the status of the follow up and submit the same for upload in RIAS.
10)    Obtain necessary certifications / qualifications to support the job requirements by attending relevant trainings
11)    Support the conduction of unscheduled audits/special investigations and audits from the anti-corruption system.
12)    Relevant knowledge is shared among the team members.
13)    Consult in IT projects, new initiatives and organizational frameworks.
14)    Ensure information management processes are in compliance with IT-specific laws, policies and standards.
15)    Determine risks to the Group’s information assets, and help identify methods to minimize those risks.
16)    Evaluate IT systems, processes and projects in place.
17)    Determine inefficiencies in IT systems, IT projects and associated management processes.

• Bringing in domain expertise in sales & marketing.
• Developing and implementing the short, medium and long term E Commerce Channel Sales & Marketing strategy in consultation with Special Channel head and business units, product portfolio management with P&L responsibility
• Inventory Management; Managing metrics related to inventory, purchasing forecasts and transportation, monitoring stocks in warehouse & process standardization to ensure smooth functioning of packaging & order delivery.
• Grievance Handling; Resolving product returns & late delivery related grievances.
• Development of processes for timely collection process, timely payment tp all vendors related to supply chain/fulfilment.

What you need to have: