Business Development Manager

KEY DUTIES

• Independently own and resolve high-priority or complex customer issues with minimal supervision
• Reproduce and analyze product defects using advanced troubleshooting techniques and tools
• Collaborate with developers to identify root causes and drive timely resolution of defects
• Identify trends in escalations and provide feedback to improve product quality and customer experience
• Document investigation findings, root causes, and resolution steps clearly for both internal and external audiences
• Contribute to knowledge base articles and process improvements to enhance team efficiency
• Represent the escalation team in product reviews or defect triage meetings
• Build subject matter expertise in specific products or components
• Mentor and assist junior team members by reviewing their investigations and coaching through complex cases
• Participate in Agile ceremonies and contribute to team planning and backlog refinement
• Other duties as assigned

BASIC QUALIFICATIONS

• Typically requires 3–6 years of technical experience in a support, development, or escalation role
• Strong technical troubleshooting and root cause analysis skills
• Proficient in debugging tools, logs, and test environments
• Ability to independently manage multiple complex issues and drive them to closure
• Experience working with cross-functional teams in a collaborative, Agile environment
• Proficiency with relevant scripting or programming languages (e.g., Python, Bash, PowerShell, Java)
• Exceptional written and verbal communication skills — especially when engaging with customers in critical or escalated situations
• Demonstrated customer-first mindset with an emphasis on clarity, empathy, and follow- through
• Proactive and detail-oriented, with the ability to document and communicate technical concepts clearly
• Comfortable presenting findings or recommendations to both technical and non-technical stakeholders

As a partial Google-acquired company, we’re proving success doesn’t come by accident.

Benison has a history of demonstrating growth by innovation. We re-invest our profits back into the initiatives for growth of our people and the company. The culture, technology innovations, customer service, our actions are aligned to our values. Our value and culture is the reason why our people stay with Benison much longer than industry standards

Get the best from your life with Benison

Join the Benison Developer Family*

Benison Technologies is filled with passionate people who lead fascinating lives. You’ll fit right in. From the amazing benefits, mentorship, growth opportunities and team bonding activities, we help you thrive while experiencing the Benison life.

· Strong backend skills – C++

· Algorithmic thinking

· Experience with development in windows environment - VisualStudio

· Demonstrated creativity and intelligent thinking

· Troubleshooting & debugging (VS, WinDBG) skills

· Solid understanding of development processes

· Ability to use English on daily basis (reasonable spoken)

· Desire to learn new technologies

· Advanced networking and administration skills

For more information you may visit *

https://benisontech.com/" target="_blank">https://benisontech.com/

• • At least 3 to 5 years of experience in .Net.
  • The candidate should be a system thinker.
  • Strong knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3.
  • Enjoy Event-Driven Design Patterns and Event Sourcing.
  • Familiar with Document Store Databases (like Cosmos DB / Mongo DB).
  • Knowledge in Modular Architecture and Microservices.
  • Comfortable leading large technical projects.
  • Knowledge of any cloud services AWS, Azure, Google Cloud.
  • Good understanding of ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)).
  • Experience with architecture styles/APIs (REST, RPC).
  • Understanding of Agile methodologies.
  • Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline).

• Bachelor’s Degree in Computer Science or Information Technology
  
  

• Excellent writing skills
• Proficient in Web use, Outlook and Microsoft Office
• Travel as needed

Required skill

• Around 6- 8.5 years of experience and around 4+ years in AI / Machine learning space
• Extensive experience in designing large scale machine learning solution for the ML use case,  large scale deployments and establishing continues automated improvement / retraining framework.
• Strong experience in Python and Java is required.
• Hands on experience on Scikit-learn, Pandas, NLTK
• Experience in Handling of Timeseries data and associated techniques like Prophet, LSTM
• Experience in Regression, Clustering, classification algorithms
• Extensive experience in buildings traditional Machine Learning SVM, XGBoost, Decision tree and Deep Neural Network models like RNN, Feedforward is required.
• Experience in AutoML like TPOT or other
• Must have strong hands on experience in Deep learning frameworks like Keras, TensorFlow or PyTorch 
• Knowledge of Capsule Network or reinforcement learning, SageMaker is a desirable skill
• Understanding of Financial domain is desirable skill

 Responsibilities 

• Design and implementation of solutions for ML Use cases
• Productionize System and Maintain those
• Lead and implement data acquisition process for ML work
• Learn new methods and model quickly and utilize those in solving use cases