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Job Title: Customer Support Executive

Company: Torero Softwares Ltd

Location: Lower Parel East, Mumbai (On-site)

Job Type: Full-time

Experience: 0 to 2 years

Job Description:

We’re hiring a Customer Support Executive to assist users of our Medica Software. You will help clients solve basic queries related to software, accounting, and GST, and guide them through simple training sessions.

Responsibilities:

• Handle customer queries (via call or remote tools like AnyDesk/TeamViewer)
• Provide training to new users on Medica Software
• Troubleshoot basic software, accounting, and GST-related issues
• Work closely with the technical team for issue resolution

Requirements:

• Commerce graduate preferred (freshers welcome)
• 12th pass candidates with support experience can also apply
• Good communication and problem-solving skills
• Basic knowledge of accounting and GST
• Comfortable using remote support tools like AnyDesk or TeamViewer

Working Hours:

• Monday to Saturday – 10:00 AM to 7:00 PM
• Work from office – Lower Parel East, Mumbai

Perks:

• Learning opportunities in accounting and ERP software
• Supportive team and growth-focused environment

Apply now to join a growing tech company helping businesses with simple and powerful ERP tools!

Role & Responsibilities

Head and manage work intake and overall design project assignment process.

Interpreting abstract business concepts and turning them into creative ideas.

Head and direct team providing key ideas, methods and brand positioning.

Developing strategic design plans with projected timelines.

Pitching ideas and the creative vision and communicating the project outline to the design team.

Choosing the design elements for different projects.

Overseeing the design projects, from start to finish, and monitoring the team members.

Analyzing market research to create more effective designs.

Ideal Candidate

A minimum 8 years of managerial or senior-level design experience.

Strong creativity skills and the vision to turn briefs into creative projects.

Excellent leadership, organization, and analytical skills.

Good collaboration and communication skills.

Great time management and multitasking skills.

Ability to resolve complex design and communication issues.

Ability and experience of having led a team and deliver projects on timelines.

Responsibilities

• Will design & build property and casualty Insurance product using Duck Creek tool • Document technical / solution approach

• Will perform Coding, Unit Testing and Code Review In Duck Creek platform • Coach and help team members for their delivery Technical Expertise

• Must have deep understanding of Duck Creek Claim Administration System configuration.

• Ability to understand business needs and translate them into manuscript inheritance and group structure, including design of technical components.

• Experienced in Manuscript Coding & Configuration using Author, Product Studio, Express, Server and User Admin.

• Hands on experience in Claims Desktop, Console modules, Party Module, Task Creation, Claim Configuring, Extension and Advanced Extension points, Auto Reserves,

• Integration and configuration with Claim related third party

• Experience with SQL Server, customizing and Debugging SQL store, Triggers, User defined Functions / Types, Cursors and XQueries.

• Hands on development experience in Microsoft .NET including C#, ASP.NET and SQL Server

• Must be experienced in DCT debugging Tools (TraceMonitor, ExampleUtil, TSV Monitor and Data Tester).

• Must have XML and XSLT programing experience

• Must have working experience in Duck Creek product versions 4.x , 5.x, 6.x, 7.x Or latest Professional Attributes

• Should have good communication and team building skill

• Good to have knowledge in Insurance

• Ability to work in a team environment which will include but is not limited coaching team, help to fix issues,

• Full knowledge of software development life cycle using Agile methodology

• Participate heavily in the brainstorming of UI/UX architecture and feature design
• Interface with external customers and key stakeholders to understand and document design requirements
• Work cross-functionally with Engineering, Data Science, Product, UX, BD, and Infrastructure teams
• Drive best coding practices across the company (i.e. documentation, code reviews, coding standards, etc)
• Perform security, legal, and license reviews of committed code
• Complete projects with little or no supervision from senior leadership

• Must have at least 2+ years experience in front-end web development with the following tools: HTML5, CSS, Webpack, Responsive web design, ReactJS (Components, Router, Redux, Flux, Chart Libraries i.e. Google Charts), Node.js, REST APIs, and other essential features)
• Built and deployed customer-facing services and products at scale
• Developed unit and integration tests
• Solid instruction-level understanding of Object Oriented design, data structures, and software engineering principles

• You have a strong background in natural language processing, statistical modeling, and/or machine learning
• Experience with open source projects in a startup environment
• Experience with large-scale distributed systems that have thousands of microservices and manages millions of transactions per day
• Worked on products where experimentation and data science are core to the development
• Experience with Python and API frameworks (Flask)
• BS, MS or equivalent

We, Itu Chaudhuri Design Pvt Ltd, are one of India's leading graphic design studio. Our work covers branding, communication, packaging and digital, for editorial, social, consumer and product businesses. We also design and develop award-winning websites, which include news websites (The Hindu), e-commerce websites (Sleepwell), interactive and experimental applications (Re:Reader), ERP software, and more (https://icdindia.com/projects/category/digital)

We are hiring talented Web Developers to join our team. The CTC will depend on how the candidate performs in the interview process.

Responsibilities for Front End Developer

• translate UI/UX design wireframes to actual pixel-perfect code
• develop a responsive website using HTML and CSS
• develop complex animations using CSS and javascript that is responsive, fast, bug-free, and cross-browser/device compatible 
• write reusable code and libraries, enhance applications for maximum speed and scalability, validate input before submitting to the back end and follow other industrywide best practices to maintain the best quality of the code and websites
• the developed code should be secure, scalable, responsive, and fast and should incorporate all the latest features
• experiment with the latest technologies and create new work processes in the organization

Qualifications for Front-End Developer

• good communication skills and proficiency in English is a must
• 3 - 6 years of full-time work experience in a similar role
• expert knowledge of HTML/CSS, React.JS, and Javascript is a required
• working knowledge of WordPress, Shopify, Liquid.JS, Next.JS, GraphQL and other libraries is a plus
• good understanding of SEO
• proficient in code visioning tools like GitHub
• ability to work independently with minimal supervision while achieving benchmarks
• advanced problem-solving skills and the ability to optimize code for the best possible outcome
• understanding of web security issues and best practices
• familiarity with network diagnostics tools
• team management skills

• Programming Language: Java, J2EE
• Framework: Spring MVC, Spring Security, Hibernate, JMS
• Strong knowledge in any one Relational Databases (Mysql / Oracle/ SQL Server).
• Operating System: Windows & Linux.
• Configuration Management: GIT
• Tools & Utilities: STS / Eclipse / IntelliJ / NetBeans.Web/Application Server: Jboss.
• Excellent hands-on experience and knowledge of SQL.
• Strong experience in Web services (SOAP and RESTFUL).
•  Should have expertise in Design Patterns, Transactions, Multi-threading concepts.
• Experience using Maven.
•  Knowledge of data structure

• Deliver entire application life cycle - concept, design, build and test complex web applications.
•  Gather requirements around functionality and translate those requirements into elegant functional and technical solutions.
•  Collaborate with cross-functional teams to define, design, and ship new features.
• Unit-test code for robustness, including corner cases, usability, and general reliability.
•  Perform bug fixing and ensure acceptable application performance.
• Continuously upgrade knowledge on technology changes, evaluate impact to application, and implement changes to ensure minimal latency in application availability to users.
•  Work closely with project/product managers while effectively working across multiple projects and delivering to deadlines.
• Mentor the team members on the nuances of technology and implement best practices within the team.

• Thorough understanding of React Native and its core principles- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Experience in React Js, Javascript, Ruby on Rails (preferred)- Experience with popular React workflows (such as Flux or Redux)
• Familiarity with newer specifications of ECMAScript (ES6 & ES5 )- Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs- Experience with relational databases (PostgreSQL preferred)
• Working knowledge of git for version control- Understanding of Unix tools
• A user-centric mentality for building products

Roles and responsibilities:

•  Proficient in SQL, NoSQL, relational database design and methods for efficiently retrieving data 
•  Experience building complex and non-interactive systems batch, distributed, etc.
•  Be responsible for the technical design and experience in guiding/mentoring others.
•  Strong OOPS knowledge, including experience with design patterns
•  Experience with relational databases like MySQL/Oracle
•  Experience with enterprise application servers like Tomcat/Weblogic/Websphere.
•  Exposure to Web Services SOAP and RESTFUL
•  Exposure to Agile/Scrum, TDD, and Continuous Integration tools like Jenkins, Bamboo etc.
•  Excellent analytical aptitude and problem solving skills.
•  Excellent communication and customer interfacing skill

• Translate designs and style guides provided by the UI/UX team into functional user interfaces, ensuring cross browser compatibility and performance
• Build efficient and reusable front-end system that drive complex web applications
• Identify, address performance bottleneck and communicate best practices for front end engineering
• Responsible for meeting expectations and deliverables on time and in high quality
• Collaborate with Product Designers, Product Managers, and Software Engineers to build/deliver next generation products
• Interact with other team members to incorporate their innovations and vice versa
• Rapid prototyping web user interfaces