About the Company
Peacock Engineering Ltd is a Gold-accredited IBM Premier Business Partner which has amassed over 300 person years of experience implementing business critical EAM (Enterprise Asset Management) solutions across a range of industries such as oil & gas, pharmaceuticals, utilities, facilities management, transport, and power generation.
Peacock Engineering Ltd specialise in providing consultancy services and support for the IBM Maximo EAM software product and maintain a pool of highly experienced and capable consultants fully conversant with IBM Maximo and its functionality, capabilities, and opportunities for customisation to meet business need.
Main Purpose:
Peacock Engineering’s Technical Services team is now looking for an IBM Maximo Technical Professional to support the growing demand for Maximo enterprise asset management solutions, working from our office in Bangalore.
Specific Responsibilities:
- Technical expert in IBM Maximo EAM technology.
- Should be well versed in MBO customizations for Maximo 7.x version.
- Advanced JAVA, SQL knowledge.
- Maximo building and deploying to various instances.
- Business process management using workflow design and management.
- Expert Knowledge of Maximo Integration Framework (MIF).
- Provide technical services over the entire lifecycle of a project.
- communication skills (verbal and written) possess the ability to multi-task.
- Maximo installations and upgrade work experience
- Participate in solution architecture design.
- Perform application and solution development to meet project requirements.
- Develop and document detailed technical designs to meet business requirements.
- Manage multiple technical environments and support the development and testing processes.
- Lead or assist in data conversion and migration efforts.
- Configure Maximo and assist in the development of interfaces to external systems.
- Identify areas of customization and optimization and provide solutions that meet the business requirements.
- Conduct system testing, as necessary.
Skill Requirements - Essential:
- Tech. in Computer Science, Engineering or Business-related field and/or equivalent work experience.
- Strong Maximo technical knowledge required to help execute numerous projects.
- Minimum eight (8) years of work experience in a technical position with the implementation and utilization of fully integrated enterprise asset management system.
- Proficient to convert functional requirements into technical specifications, and configure, tailor and or customize the solutions including building interfaces.
- Ability to create and update advanced technical documentation.
- Strong communication skills and the ability to work well in a project team environment.
- Drafting/Reviewing Functional Specifications
- Drafting/Reviewing Technical Specifications
Skill Requirements - Preferable:
- To bring industry knowledge world class capabilities innovation and cutting-edge technology to our clients in the Resources industry to deliver business value.
- To work with leading Resources client’s major customers and suppliers to develop and execute projects and reliability strategies.
- To harness extensive knowledge combined with an integrated suite of methods people and assets to deliver sustainable long-term solution.
- IBM Maximo 7.x certification
Person Specification/Attributes:
- Professional and committed, with a disciplined approach to work.
- Motivated and driven by finding and providing solutions to problems.
- Polite, tactful, helpful, empathic nature, able to deliver to the needs of customers.
- Has respect for others and their views.
- Technology minded and focused, enthusiastic about technologies.
- Analytical, able to raise from the detail and see the bigger picture.
- Dedicated to continually updating and upgrading own knowledge.
- Carries a mind-set of continuous improvement, constantly looking for better and more efficient ways of doing things.
- Values quality at the centre of all things in work.
Due to considerable amount of virtual working and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed working in small teams physically but in larger efforts virtually. Self-drive to communicate constantly using web collaboration and video conferencing is essential.
As an employee, you will be encouraged to continually develop your capability & attain certifications to reflect your growth as an individual.
About Peacock Engineering
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Job Type:
- Full time & On-site
- 5 day work week
- Location: Kormangala, Bangalore
ABOUT THE ROLE
We are looking for young dynamic individuals in the role of Operation and product support, who will be part of our Support Team in Hyderabad. The job will need a fair amount of technical knowledge about Web SaaS portals.
Job Responsibilities:
- Attend inquiries and resolve product or service problems by clarifying the customer's complaint via, email, online chat, helpDesk etc.
- Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Suggest or inform customers about the best practices. Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
- A certain degree of creativity, latitude, and problem- solving is required
- Coordinate with cross-functional teams to achieve the
- highest level of customer satisfaction.
- Streamline and expedite operational tasks, including inbound and outbound marketing.
- Follow communication procedures, guidelines, and policies.
REQUIREMENTS
- Experience of 1 year in customer service role handling customer support/technical queries.
- Excellent oral and written communication and people interaction skills.
- Hands-on experience with ticketing software like Freshdesk/Freshchat.
- Good analytical skills with active listening and attention to detail.
- Ability to multi-task, prioritize and manage time effectively.
- Work independently and own the raised matter till closure.
- Work experience in SAAS companies is an added advantage
1. Must have Experience in React, Nodejs. 2. Experience with the CI Systems. 3. Experience with any of the Cloud Platforms Such as GCP,AWS. 4. Experience with Continuous Integration environments. 5. Experience in end-to-end testing frameworkS Like Puppeteer / Cypress / Protractor/ Other selenium testing framework. 6. Experience with JavaScript Unit Testing Frameworks Like Jest/Mocha. 7. Experience in TypeScript.
- Finding creative solutions to product, technical, organisational and resource challenges.
- Partnering with fellow leaders to build a collaborative design, engineering and product culture.
- Help lead multiple projects on the International Experience team, defining scope, identifying resourcing needs, and handling stakeholder management.
- Work cross-functionally to identify workflow issues and integrate procedural improvements.
- Track and communicate progress across your projects, ensuring the teams are on track - facilitating decision-making, resolving blockers, and surfacing challenges.
- Enable continuous improvement during projects, ensuring insights are captured, shared, and integrated.
- Become an evangelist, advocate, and educator on behalf of Design, elevating the team's presence within the organization.
- Always be acutely aware of the team's needs and provide feedback to our design leads in order to ensure all designers experience an enjoyable and balanced work environment.
- Help develop process improvements for Design Operations as a whole.
- Think conceptually – applying a user-centered approach to requirements and interdependencies – to develop engaging interfaces.
- Think visually – using techniques like storyboards and sketching – to communicate interaction design concepts.
- Make design decisions based on good judgement, experience, research, and data.
- Make a real impact at scale through new product launches and interface improvements that effect billions of our customers everyday
- Be part of a fun, humble team, always learning, collaborating with other designers to deliver a cohesive customer centered experience.
What You'll Need
A strong product design portfolio that demonstrates how you design to solve customer needs.
- Excellent people management Skills
- Leadership Skills
- Excellent grasp of the design thinking and prototyping process, including product/interaction/visual, with the know-how to move from pencil on paper to layout to pixel-perfect handoff using tools such as Sketch, Invision, and Zeplin.
- Stellar interaction & visual skills (track record of deploying user interface standards and conventions, functional communication flows, dynamic engaging interfaces, attention to detail, stay on brand, build new patterns).
- Deep understanding of design principals and industry trends.
- Expert communication and presentation skills with ability to clearly present your work; you are articulate and can advocate design rationale.
- Readily give and receive constructive feedback.
- Expert partnering with cross functional teams in launching new products and improvements to existing features.
Added Points
- Experience working in and navigating a corporate environment independently.
- Delivered successful design for responsive web, iOS and Android.
- Experience building efficient scalable systems or in eCommerce.
- Bachelor’s in Design, User Experience (UX), Human Computer Interaction, Mass Communications or related field.
Skillset
- Mock ups : Sketch, Axure, Figma
- Usability test : Morae, WebEx Remote UTs
- Image editing & illustration : Photoshop, Expression Design, CorelDraw, Adobe illustrator.
- Deep understanding of technologies and architecture for a scalable and highly available set-up
- Experienced in Java/Golang and related Technologies like Spring/Hibernate
- Strong networking and Operating Systems fundamentals
- Experienced in Streaming technologies like Kafka
- Experience working with SQL and NoSQL Databases
- Experienced in developing the long-term tech strategy for analytics and translate that into an achievable roadmap
About the opportunity
- You’ll take broad, conceptual ideas and smoothly turn them into congruent scenarios, usable flows, and simple, intuitive interfaces with finesse.
- You’ll create wireframes, storyboards, user flows and process flows to effectively communicate interaction and design ideas.
- You’ll apply user-focused design processes to create high quality user experiences on our mobile platform for users.
- You’ll understand the user experience strategy for the product and drive the overall design solutions based on usability, consistency, business goals, time to market and customer experience.
- You’ll bring critical experience and skills in visual design, UX design, research, micro-interactions and be cognisant about the constraints of front-end coding.
- You’ll bring the demonstrated ability to build webpages for mobile and desktop from scratch using React JS.
- You’ll bring an understanding of design patterns across web and mobile platforms like the Flux design Pattern or one of the libraries it inspired (i.e. Redux).
- You’ll bring the required experience in understanding of asynchronous request handling, partial page updates, and AJAX.
- Mastery and wizardry in Photoshop, Illustrator, Sketch, Invision, Pixate, Framer or other visual design and wire-framing tools.
- Develop & implement account plans, business capture strategies and proposals.
- Undertake executive-level engagement with target customer to present the product & relate it to business growth prospects.
- Derive and close business opportunities with target accounts
- Lead & manage Product Presentations.
- Establish, develop and manage key relationships towards business growth.