Maximo Technical Professional

Who We Are:

Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.

Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 800+ professionals operates across 15 nations.

Who You Are: 

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.

• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; and implementing change.

• Being able to interpret data that translates into action to improve the team. 

• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability.

• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; and analyzing information and applications.

• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.

• Responsible for providing employees with technical resources; providing technical advice; resolving problems; and disseminating advisories, warnings, and new techniques.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations. 

• Act as an escalation point for high-severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 

• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration.

• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom.

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 5+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results-driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with the team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer-facing communication skills
• Demonstrated data-driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and Excel skills

Language Skills Required Vs. Preferred: 

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Stealth AI Labs looking for a Lead iOS engineer with 6+ years of experience in app development. We need someone urgently, you will be starting next week or asap.

If you currently have a full-time job and want to work Part Time we are ok.

You will be building the app from Scratch based on Figma designs. You will be a part of the founding engineering team. We are working on a cutting-edge technology stack. You will get the opportunity to work on a massive scale project and very complex problems which will help you grow as an engineer. Our restful backend is built in Golang which can handle millions of concurrent users.

Please include your portfolio of iOS apps you have developed

Requirements:

• Experience building iOS apps or apps used by millions of users is a MUST
• We have hard deadlines, speed of development is essential and we want someone who is delivery oriented
• We will be using Swift for the development
• Attention to detail for performance optimization and benchmarking
• Knowledge of reducing app size, minimizing app launch time, skeleton loading
• Write well documented & maintainable code
• Implement automated testing and unit tests for the code you write
• Self-starter mentality who can pick up new skills & can work independently

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.

By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).

About the role

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. 

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

What you will do

• Take charge of payroll issues for customers from start to finish - while working in a dynamic and fast-paced environment
• Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling to administer payroll processing, quarterly/yearly taxation & filings, and banking & payments inquiries 
• De-escalate and resolve issues by leveraging platform and industry expertise 
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s payroll needs are met
• Build mental muscle and become a product expert - you'll be a go-to resource for both customers and coworkers 
• Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or added features

What you will need

• Bachelor's degree or equivalent work experience
• Ability to work 6:30 PM IST, 5:30 AM IST
• Demonstrated experience problem-solving with attention to detail
• Organizational skills and experience improving processes
• Written and verbal communication skills
• Flexibility with changing job duties and responsibilities
• Time management skills and ability to prioritize
• Nice to have (not required): Bilingual in French-English

• Setting sales goals and developing sales strategies.
• Researching prospects and generating leads.
• Contacting potential and existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specific software programs.
• Building and maintaining a CRM database.
• Meeting daily, weekly, and monthly sales targets.
• Participating in sales team meetings.

Inshorts is looking for people to work as Proofreaders in the English Editorial Team. Eligibility criteria include an experience of 0-2 years for the post in the field of English media.

Location: Noida

CTC: 100% hike on current CTC

Responsibilities: 

>Checking for spelling and grammatical mistakes in the headlines and body copies

>Verifying all the facts in a particular story before publishing

>Checking for the authenticity and accuracy of images used for shorts

>Making sure that any story is not repeated

>Have to look after the growth of the concerned team while adding to the overall growth of the company 

Desired Skills/Qualification:

>Strong command over the English language

>General awareness

>Good at spotting mistakes

>Sound logical skills

>Experience of 0-2 years

Company Profile:

Inshorts is a content consumption and discovery app which provides news and other content in 60 words. It was started in 2013 with the aim of keeping people informed by presenting news in an easily consumable format. It is the highest-rated news app on Google Play Store.

1. Sr. Data Engineer:

 Core Skills – Data Engineering, Big Data, Pyspark, Spark SQL and Python

Candidate with prior Palantir Cloud Foundry OR Clinical Trial Data Model background is preferred

Major accountabilities:

• Responsible for Data Engineering, Foundry Data Pipeline Creation, Foundry Analysis & Reporting, Slate Application development, re-usable code development & management and Integrating Internal or External System with Foundry for data ingestion with high quality.
• Have good understanding on Foundry Platform landscape and it’s capabilities
• Performs data analysis required to troubleshoot data related issues and assist in the resolution of data issues.
• Defines company data assets (data models), Pyspark, spark SQL, jobs to populate data models.
• Designs data integrations and data quality framework.
• Design & Implement integration with Internal, External Systems, F1 AWS platform using Foundry Data Connector or Magritte Agent
• Collaboration with data scientists, data analyst and technology teams to document and leverage their understanding of the Foundry integration with different data sources - Actively participate in agile work practices
• Coordinating with Quality Engineer to ensure the all quality controls, naming convention & best practices have been followed

Desired Candidate Profile :

• Strong data engineering background
• Experience with Clinical Data Model is preferred
• Experience in
• SQL Server ,Postgres, Cassandra, Hadoop, and Spark for distributed data storage and parallel computing
• Java and Groovy for our back-end applications and data integration tools
• Python for data processing and analysis
• Cloud infrastructure based on AWS EC2 and S3
• 7+ years IT experience, 2+ years’ experience in Palantir Foundry Platform, 4+ years’ experience in Big Data platform
• 5+ years of Python and Pyspark development experience
• Strong troubleshooting and problem solving skills
• BTech or master's degree in computer science or a related technical field
• Experience designing, building, and maintaining big data pipelines systems
• Hands-on experience on Palantir Foundry Platform and Foundry custom Apps development
• Able to design and implement data integration between Palantir Foundry and external Apps based on Foundry data connector framework
• Hands-on in programming languages primarily Python, R, Java, Unix shell scripts
• Hand-on experience in AWS / Azure cloud platform and stack
• Strong in API based architecture and concept, able to do quick PoC using API integration and development
• Knowledge of machine learning and AI
• Skill and comfort working in a rapidly changing environment with dynamic objectives and iteration with users.

 Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision

1. Experience in Website Development.

2. To create web pages through HTML and CSS in alignment with PSD design and themify them. In other words, combine interface design concepts with digital design.

3. The candidate should have hands-on experience in Adobe Photoshop and Adobe creative suite. And should be proficient enough in designing the UI of websites with great user experience.

4. Ability to translate business requirements into system design and perform as per the needs.Capable enough to analyze the user’s choice over graphics and animation needs.

5. Conduct testing of completed applications to assess user experience.

6. Use coding to develop the aesthetics implemented within a website, from the layout menus and drop-down options to colours and fonts.

7. Ensuring all interactions are intuitive and convenient for the audience.

8. Collaborate with back-end web developers and programmers to improve usability.

9. Ensure that the website is optimized for various devices.

10. Coordinate with the testing team and work closely with them and implement the changes as asked by them.

11. The candidate must be ready to take responsibility, ownership of code, be independent, and at the same time is open to learning something new.

12. Basic knowledge of PHP.