Salesforce Developer

• Identify new revenue opportunities and meet appropriate targets set out by management.
• To understand thoroughly and establish appropriate channels/mediums of reaching the target audience keeping the budget in mind. 
• To prepare weekly action plan along with the team.
• Tracking Pipeline, Call reports, Lead tracker report and updating it in the CRM
• Responsible for selling our festivals to prospective sponsors and alliance partners against agreed targets
• Responsible for Relationship building & key account management with the existing clients to get more business                  
• Doing market research & Preparing database
• Scheduling meeting with the respective people
• 2-3 years Experience in Marketing & New Business Development with an exposure to Brand management, Brand promotion, Digital Media, Mass communication ,Media Sales
• Full time MBA - Sales & marketing from a reputed institute

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

Company Description

Nadcab Labs is a dynamic and innovative team of blockchain enthusiasts based in Prayagraj. Our primary focus is on developing cutting-edge applications for the decentralized world, including smart contracts, decentralized applications (Dapp's), and various DeFi (Decentralized Finance) products. We are dedicated to building robust and secure blockchain solutions.

Role & Responsibilities

• Be expert in the English language (grammar, vocabulary, and training methodology) and Business Communication.
• Have an error-free verbal fluency in speaking and writing English.
• Conduct daily training sessions with employees
• Include soft-skills and behavioral training (according to in-house observation of employees).
• Identify individual areas of improvement and help employees with them via periodical 1-on-1 meetings.
• Coordinate with management to better customize training modules and sessions.
• ·Create engaging training material.
• ·Promote a global communication culture with language and soft skills.

Qualifications

• 2Years of experience with English language and soft-skills training.
• Knowledge of the global standards of English and Business Communication.
• Research skills required to carry out diagnostic check-ups for communication hurdles within the firm.
• Periodical tests ready for the various stages of training.

Full Stack Engineer (RUBY ON RAILS + REACT)

About Us

DirectShifts has set out to modernize healthcare recruiting. We're a team of physicians, entrepreneurs, and problem solvers who have come together to solve major pain points facing medical professionals today.

We've built a healthcare staffing technology platform that connects healthcare professionals directly with employers by using advanced technologies and digitizing the recruitment and staffing processes. Using an AI-based platform, DirectShifts matches the right clinicians to the right jobs at healthcare employers.

DirectShifts is headquartered in New York, NY and our team is spread across the US and India. Join us!

About What You’ll Be Doing

DirectShifts is growing rapidly and we are looking for a full-stack engineer to join our technical team, working out of India. We need incredibly tenacious engineers who are not only great engineers but who can bring unique value to our rapidly growing team.

If you are passionate about coding – and do it on a day-to-day basis, then this is the place for you.

We are big fans of focusing mainly on two things: 1) talking to users and 2) build products. 

You will be responsible for implementing ideas and mocks for our app (web and mobile) which is used daily by healthcare professionals, internal users, and healthcare employers - you will own the frontend development as well as the building blocks and the APIs that power the web app (and the mobile apps). You need to be comfortable dabbling with some basic infrastructure management on AWS.

About You

Ideal Qualifications

• Recent Hands-on experience with Ruby on Rails and React.js
• 4+ years of work experience, primarily as a full-stack developer
• A strong foundation of Ruby on Rails
• Strong React, HTML, Javascript & CSS skills
• High ownership at all stages of product development - from conception to maintenance
• Adaptability - learn new technologies as and when needed
• Good communication skills to get your point across
• Bachelor in Computer Science
• Ability to work remotely

Bonus Skills

• Redux experience
• Experience with REST APIs
• Experience with cloud services (preferably AWS)

Specifically, You Will:

Work closely with the founders and senior management across various functions. You will have the opportunity to influence the trajectory of the products and of the company. This is a great opportunity to help healthcare systems & professionals become more efficient which directly helps them provide better care, improve outcomes and save more lives!

You will excel if you have

An ability to thrive in a fast-paced environment and the ability to iterate quickly by understanding what users want. 

More about DirectShifts

We have raised more than $45 million from some of the world’s leading investors including Serent Capital, YCombinator, and Soma Capital. We're on a mission to disrupt a massive industry and improve healthcare in the United States by ensuring every patient has easy access to the healthcare they need. At DirectShifts, everyone has a voice to create change and move the needle; no hierarchy, no bureaucracy, no politics, no BS...just real people working on solving real problems.

Job Description

Company Background

Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.

Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.

Overview

The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.

To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.

Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.

The Role

• Training clients on products, services, applications, maintenance & analytics dashboard
• Understand client requirements/issues & presents solutions as necessary
• To action ticket requests within Service Level Agreement & clearly articulate updates to clients
• Always looking at ways to improve internal systems and processes
• Prepare client quotes for additional services or products & issue invoices
• Review information and act upon findings
• To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
• Interpret and manipulate data
• Prepare documentation to share with clients following site visit
• Facilitate client meetings, sharing information and training
• To understand the functionality of all the Freespace products to support client with their needs
• Carry out any reasonable ad-hoc requests

Working Hours

2: 30AM to 10:30AM IST – Monday to Friday

On call support (only for critical issues) – Alternate weekend

The Person

• Positive can-do attitude, good manner with initiative
• Technical understanding in relation PCs, Networking, Displays, Wireless
• Customer focused & excellent communication skills are essential
• Ability to make decisions, compile reports based on data analytics
• Able to work fast and solve problems under pressure at times of high workload and competing priorities
• Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
• Focuses on results and desired outcomes and how best to achieve them
• Comfortable working with ambiguity & to question to gain full understanding
• Displays an ongoing commitment to learning and self-improvement
• A willing and helpful person who thrives on providing support for the team to achieve their goals

Qualification/skills

• Basic knowledge of PCs, Networking, Displays, Wireless
• Validating analytics data
• Discretion with confidential client information
• 3+ years customer service experience within a technical industry
• To have an interest in the build environment or architecture
• A Financial background is desirable
• Proficient in Microsoft Excel & Word is essential
• Excellent communication skills – presentation, written and verbal
• Ability to prioritise workload and problem solve
• Good research skills and attention to detail

• 3-5  years of experience in development of Java based Web software solutions
•  
• Expertise in Full Stack Java development using Java frameworks and libraries such as Spring, Spring Boot, Hibernate and Maven with Oracle database
• Have knowledge and experience with at least one of the following frontend technologies: ReactJS or Angular 2+
• Knowledge of JavaScript, HTML5, CSS3
• Have good written and verbal English language communication skills with an ability to work effectively in an international environment 

• 2+ years of experience in Java Development with sound knowledge of core Java
• Should have strong hands on experience with developing web applications using Servlets and JSP, Spring, Hibernate, Web Services, HTML, JavaScript
• Should have experience of working on Tomcat/Glassfish
• Experience of Google App Engine or AWS will be added advantage
• Strong knowledge of OOAD
• Comfortable working on Linux/Unix
• Good communication skills and good organization
• Willingness to work in a team environment, as well as
• Willingness to learn new

• Write production quality code in Java, J2EE, and Spring
• Adhere to software development and source control processes, git is added Advantage
• Design, build, configure, test, and document production quality software on an iterative
• Participate in design and implementation of new software.
• Work closely with users, technical leads, project managers, and other cross-functional development
• Execute on the provided design. Active coding in key technologies is required for this development position and includes: Java/J2EE, Tomcat, Web Services, REST, and spring, Hibernate/Ibatis, XML, UNIX and
• As part of the software development process you will need to create, review, and maintain all required technical documentation related to assigned software to ensure supportability and reuse.
• This individual must develop software using disciplined software development processes, adhering to team/company standards and software best practice guidelines, and corporate policies.