Scrum Master

We are seeking a highly analytical and detail-oriented Data Analyst to join our team. The ideal candidate will be responsible for collecting, processing, and analyzing data to provide actionable insights that drive business decisions. You will work closely with cross-functional teams to support data-driven strategies and optimize business performance.

Key Responsibilities:

• Collect, clean, and analyze data from various sources to support business needs.
• Develop and maintain dashboards, reports, and data visualizations to communicate insights effectively.
• Perform exploratory data analysis and identify trends, patterns, and anomalies.
• Work with stakeholders to understand data requirements and translate them into analytical solutions.
• Utilize statistical techniques and machine learning models to support decision-making.
• Optimize data processes and workflows to improve efficiency.
• Ensure data integrity, accuracy, and consistency across different sources.
• Collaborate with engineering and product teams to improve data collection and quality.

• Proficiency in HTML5, CSS3, and JavaScript (ES6+).
• Experience with front end frameworks and libraries such as React, Angular, or Vue.js.
• Knowledge of responsive design principles and mobile-first development.
• Familiarity with version control systems, preferably Git.
• Understanding of web performance optimization techniques.
• Soft Skills:
• Strong problem-solving abilities and attention to detail.
• Excellent communication skills and the ability to work collaboratively in a team environment.
• Ability to manage multiple tasks and projects simultaneously with a focus on deadlines.
• Desirable Skills: Experience with TypeScript, CSS preprocessors (e.g., SASS, LESS), and build tools (e.g., Webpack, Gulp) is a plus.

Sizzle is an exciting new startup that’s changing the world of gaming.  At Sizzle, we’re building AI to automate gaming highlights, directly from Twitch and YouTube streams. We’re looking for a superstar Python expert to help develop and deploy our AI pipeline. The main task will be deploying models and algorithms developed by our AI team, and keeping the daily production pipeline running. Our pipeline is centered around several microservices, all written in Python, that coordinate their actions through a database. We’re looking for developers with deep experience in Python including profiling and improving the performance of production code, multiprocessing / multithreading, and managing a pipeline that is constantly running. AI/ML experience is a plus, but not necessary. AWS / docker / CI/CD practices are also a plus. If you are a gamer or streamer, or enjoy watching video games and streams, that is also definitely a plus :-)

You will be responsible for:

• Building Python scripts to deploy our AI components into pipeline and production
• Developing logic to ensure multiple different AI components work together seamlessly through a microservices architecture
• Managing our daily pipeline on both on-premise servers and AWS
• Working closely with the AI engineering, backend and frontend teams

You should have the following qualities:

• Deep expertise in Python including:
• Multiprocessing / multithreaded applications
• Class-based inheritance and modules
• DB integration including pymongo and sqlalchemy (we have MongoDB and PostgreSQL databases on our backend)
• Understanding Python performance bottlenecks, and how to profile and improve the performance of production code including:
• Optimal multithreading / multiprocessing strategies
• Memory bottlenecks and other bottlenecks encountered with large datasets and use of numpy / opencv / image processing
• Experience in creating soft real-time processing tasks is a plus
• Expertise in Docker-based virtualization including:
• Creating & maintaining custom Docker images
• Deployment of Docker images on cloud and on-premise services
• Experience with maintaining cloud applications in AWS environments
• Experience in deploying machine learning algorithms into production (e.g. PyTorch, tensorflow, opencv, etc) is a plus
• Experience with image processing in python is a plus (e.g. openCV, Pillow, etc)
• Experience with running Nvidia GPU / CUDA-based tasks is a plus (Nvidia Triton, MLFlow)
• Knowledge of video file formats (mp4, mov, avi, etc.), encoding, compression, and using ffmpeg to perform common video processing tasks is a plus.
• Excited about working in a fast-changing startup environment
• Willingness to learn rapidly on the job, try different things, and deliver results
• Ideally a gamer or someone interested in watching gaming content online

Seniority: We are looking for a mid to senior level engineer

Salary: Will be commensurate with experience. 

Who Should Apply:

If you have the right experience, regardless of your seniority, please apply.

Work Experience:  4 years to 8 years

About Sizzle

Sizzle is building AI to automate gaming highlights, directly from Twitch and YouTube videos. Sizzle works with thousands of gaming streamers to automatically create highlights and social content for them. Sizzle is available at www.sizzle.gg. 

• Experience – 10+yrs 
• Successfully handle Mobile application projects( iOS , Android , Phone gap) and web projects.

Responsibilities:

• Client Management & wireframe design
• Resource Management related to the client projects iOS, Android, PhoneGap developers & designers
• Project execution and reporting to management  team on daily bases.
• Project execution related SRS.
• Co-ordinate with senior management of company.
• Facilitate buy vs build decision in the organization and engage with vendor management/ sales Dept. to prepare RFI/RFP, 
• Develop Maintains and manages details project plans, Actionable items and major milestone for all the project assigned.
• Provides research and assistance to leadership in the development and design of new projects
• Manages project status and information in the form of formal briefings, project update meetings, and written, electronic, and graphic reports
• Serve as primary point-of-contact for time-sensitive and critical matters such as executive/management/supervisor escalations

Required Skills:

• Ability to collaborate with technology resources on projects given solid understanding of current internet technologies and trends
• Strong project management and delivery processes/methodology skill sets - knowledge of Agile project management methodology and PMP
• Strong attention to detail and focus on task completion is critical
• Excellent oral and written communications skills
• Excellent verbal, written, presentation and interpersonal communications skills
• Ability to handle multiple tasks at the same time as well as changing priorities
• Understanding of the mobile application market and devices (phones and tablets)
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
• Ability to create, manage, and deliver against large, interdependent project plans
• Ability to work under tight deadlines with multiple people and departments

Kindly connect in case of any query.

We are on a mission to enable businesses to build agile and accountable technology teams that can deliver results in a secure and scalable way. You will be working in one such technology team for our clients across the world.

• Collaborate with front-end and back-end developers and designers to build website following client requirements

• Create clear, simple, and reusable code

• Develop all server-side logic, including data storage to optimize website performance

• Identify programming bottlenecks and bugs and find fixes

• Test, update and validate web applications to be used on different web browsers

• Execute automated testing platforms and system tests

• BSc/BE/BTech in Computer Science, Engineering or a related field

• At least 2+ years of experience with JavaScript and Node.js

• Hands-on expertise in REST, MySQL/PostgreSQL, WebSocket, MongoDB, Redis, etc.

• Familiarity with Docker and AWS infrastructure

• Understanding of data security principles

• Proficiency in JavaScript, web stacks, libraries, and frameworks

• Strong analytical and problem-solving aptitude skills

• Must have experience in field sales
• Bike mandatory 
• Immediate joiners
• External distribution
• Daily monitoring of leads update leads 

• Python developer with Django experience
• 6-8 yrs of total experience
• Strong communication is a MUST

Job Title: Onboarding Specialist

Location: India – Noida, Bengaluru, Remote

Shift: Global (Territory Specific)

Job Function: Customer Experience

Employment Type: Full Time

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

About the Role

As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.

Responsibilities

• Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
• Record the use cases, customer requirements and customization requests
• Develop success plans for the customer to quickly achieve their desired outcomes
• Train customers on the product features and educate how they help achieve the desired objectives
• Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
• Develop and educate the customer on the best practices
• Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
• Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
• Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
• Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.

Qualifications

• Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
• Should have worked with the C-level and senior executives
• Should be open to aligning with US / EU / AUS time zones
• Has exceptional ability to communicate and foster positive business relationships
• Showcases exemplary written and verbal communication skills to work along with global customers
• Has strong problem solving and analytical skills
• Has worked with global customers, and across different segments in the past
• Exhibit a true passion for customers and for customer success
• Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.