Salesforce Developer

ROLES AND RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 2-5 years of experience on the internet/technology industry (mandatory)
• B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

We are looking for Freelance Talent Acquisition (TA) professionals to support our hiring requirements on a contract / project basis. The selected freelancer will work closely with hiring managers to manage end-to-end recruitment and ensure timely closure of open positions.

Roles & Responsibilities:

• Understand hiring requirements, role specifications, and timelines in coordination with hiring managers
• Manage end-to-end recruitment for assigned positions on a freelance basis
• Source candidates through job portals, LinkedIn, referrals, databases, and social media platforms
• Screen resumes and conduct initial telephonic or video interviews
• Coordinate interviews between candidates and internal stakeholders
• Maintain a strong candidate pipeline and ensure a positive candidate experience
• Share regular hiring updates, trackers, and recruitment reports
• Support negotiations, and documentation wherever required
• Ensure adherence to hiring guidelines, confidentiality, and data protection norms
• Handle bulk, lateral, or niche hiring as per project requirements

About the role:

We are seeking a highly detail-oriented and experienced Payment Switch Manual Tester to join our Quality Assurance team. The ideal candidate will be responsible for rigorously testing and validating the functionality, reliability, and security of our core payment switch system, ensuring flawless transaction processing and compliance with all industry standards.

Key Responsibilities

• Test Planning & Design: Analyze payment switch requirements, technical specifications, and user stories to create comprehensive test plans, detailed test scenarios, and manual test cases.
• Test Execution: Execute functional, integration, regression, system, and end-to-end testing on the payment switch and related systems
• Transaction Flow Validation: Manually validate various payment transaction lifecycles, including authorization, clearing, settlement, and chargebacks for credit/debit cards, prepaid cards, and other payment methods.
• Defect Management: Identify, document, and track defects and inconsistencies using defect management tools (JIRA) and work closely with development teams to ensure timely solution.
• Protocol & Scheme Testing: Test and validate messages and protocols ( ISO 8583, SWIFT) and ensure compliance with card scheme mandates (Visa, Mastercard, RuPay).
• API Testing: Perform manual testing of APIs (REST/SOAP) related to payment processing, ensuring correct data validation, security, and error handling
• Data Validation: Execute SQL queries for backend database validation to ensure data integrity and consistency across the transaction lifecycle.
• Collaboration: Participate in Agile/Scrum ceremonies, provide testing estimates, and communicate test status and risks to stakeholders.
• Documentation: Prepare and maintain detailed test reports, test summary reports, and other necessary QA documentation.

Required Experience & Skills

• 3+ years of proven experience in manual software testing.
• 3+ years of direct experience testing Payment Switch systems, Card Management Systems.
• Strong understanding of the Payments Domain and the end-to-end transaction lifecycle (Authorization, Clearing, Settlement).
• In-depth knowledge of payment industry standards and protocols, such as ISO 8583.
• Proficiency in designing and executing various types of manual tests (Functional, Regression).
• Unix/Linux – Comfortable with command-line tools, log analysis.
• Experience with testing tools for APIs ( Postman, SoapUI) and defect tracking (JIRA).
• Solid skills in writing and executing SQL queries for data validation.
• Excellent analytical, problem-solving, and communication skills (written and verbal).

Interview Process -

• Screening
• Virtual L1 interview
• Managerial Round
• HR Discussion

• Overall Synopsis (Skills to focus) 
• Brush up your skills in Photoshop & Illustrator
• Illustrator tools - Pen tool, Gradient, Pathfinder, Blending modes, type on a path, rotate and reflect, mesh tool, selection tool, etc.
• Photoshop tools – change the color of the background, remove a selection, pen tool etc. 
• Make sure to revise to recreate curves, and nodes smoothly while doing vectorization.
• Try making some logo designs, and work on the curves & texture.

This is FULL TIME WFH NIGHT SHIFT role.

The role is fully Remote but the client is conducting Drive at a given date and place.

19th, 20th April: Kolkata

Job Title:- Head of Analytics

Job Location:- Bangalore - On - site

About Qrata:

Qrata matches top talent with global career opportunities from the world’s leading digital companies including some of the world’s fastest growing start-ups using qrata’s talent marketplaces. To sign-up please visit Qrata Talent Sign-Up

We are currently scouting for Head of Analytics

Our Client Story:

Founded by a team of seasoned bankers with over 120 years of collective experience in banking, financial services and cards, encompassing strategy, operation, marketing, risk & technology, both in India and internationally.

We offer credit card processing Solution that can help you in effectively managing your credit card portfolio end-to-end. These solution are customized to meet the unique strategic, operational and compliance requirements of each bank.

1. Card Programs built for Everyone Limit assignment based on customer risk assessment & credit profiles including secured cards

2. Cards that can be used Everywhere. Through POS machines, UPI, E-Commerce websites

3. A Card for Everything Enable customer purchases, both large and small

4. Customized Card configurations Restrict usage based on merchant codes, location, amount limits etc

5. End-to-End Support We undertake the complete customer life cycle management right from KYC checks, onboarding, risk profiling, fraud control, billing and collections

6. Rewards Program Management We will manage the entire cards reward and customer loyalty programs for you

What you will do:

We are seeking an experienced individual for the role of Head of Analytics. As the Head of Analytics, you will be responsible for driving data-driven decision-making, implementing advanced analytics strategies, and providing valuable insights to optimize our credit card business operations, sales and marketing, risk management & customer experience. Your expertise in statistical analysis, predictive modelling, and data visualization will be instrumental in driving growth and enhancing the overall performance of our credit card business

Qualification:

• Bachelor's or master’s degree in Technology, Mathematics, Statistics, Economics, Computer Science, or a related field
• Proven experience (7+ years) in leading analytics teams in the credit card industry
• Strong expertise in statistical analysis, predictive modelling, data mining, and segmentation techniques
• Proficiency in data manipulation and analysis using programming languages such as Python, R, or SQL
• Experience with analytics tools such as SAS, SPSS, or Tableau
• Excellent leadership and team management skills, with a track record of building and developing high-performing teams
• Strong knowledge of credit card business and understanding of credit card industry dynamics, including risk management, marketing, and customer lifecycle
• Exceptional communication and presentation skills, with the ability to effectively communicate complex information to a varied audience

What you can expect:

1. Develop and implement Analytics Strategy:

o Define the analytics roadmap for the credit card business, aligning it with overall business objectives

o Identify key performance indicators (KPIs) and metrics to track the performance of the credit card business

o Collaborate with senior management and cross-functional teams to prioritize and execute analytics initiatives

2. Lead Data Analysis and Insights:

o Conduct in-depth analysis of credit card data, customer behaviour, and market trends to identify opportunities for business growth and risk mitigation

o Develop predictive models and algorithms to assess credit risk, customer segmentation, acquisition, retention, and upsell opportunities

o Generate actionable insights and recommendations based on data analysis to optimize credit card product offerings, pricing, and marketing strategies

o Regularly present findings and recommendations to senior leadership, using data visualization techniques to effectively communicate complex information

3. Drive Data Governance and Quality:

o Oversee data governance initiatives, ensuring data accuracy, consistency, and integrity across relevant systems and platforms

o Collaborate with IT teams to optimize data collection, integration, and storage processes to support advanced analytics capabilities

o Establish and enforce data privacy and security protocols to comply with regulatory requirements

4. Team Leadership and Collaboration:

o Build and manage a high-performing analytics team, fostering a culture of innovation, collaboration, and continuous learning

o Provide guidance and mentorship to the team, promoting professional growth and development

o Collaborate with stakeholders across departments, including Marketing, Risk Management, and Finance, to align analytics initiatives with business objectives

5. Stay Updated on Industry Trends:

o Keep abreast of emerging trends, techniques, and technologies in analytics, credit card business, and the financial industry

o Leverage industry best practices to drive innovation and continuous improvement in analytics methodologies and tools

For more Opportunities Visit: Qrata Opportunities.

S/he will be responsible for complete react-native development and collaborate as required with product management and user experience teams. ● S/he will architect and design product features with a focus on maintainability, extensibility, scalability, and lowest operational cost. ● S/he will be responsible for undertaking proof-of-concept work where required. ● S/he will be responsible for coding and implementing features with very high coverage of unit tests and component tests ● S/he will be responsible for managing a team of android/reactive native developers, and perform design and code reviews. ● S/he will continuously discover, evaluate, and implement new technologies to maximize development efficiency What are we looking for? ● S/he must have experience in delivering projects using react native ensuring performance, quality, and responsiveness of applications ● S/he must have strong design and programming skills in Kotlin, JavaScript, Typescript, react components, Android SDK, Android Studio, SDK, RXJava, HTML5, CSS3, JS, RWD and other mobile frameworks and /or accelerators. ● S/he must have experience with offline storage, multi-threading, performance tuning, memory tuning and RESTful APIs to connect Android applications to back-end services ● S/he must have experience with Model-View View-Model, Model View Presenter software architecture, retrofit, and dagger among others

● S/he must have unit-testing the code for robustness, including edge cases, usability, and general reliability. ● S/he must have experience in mobile analytics. ● S/he must have experience in designing, optimizing and integrating business processes across disparate systems and mobile technologies.

Good-To-Haves / Desired Qualifications

● It would be good if, s/he has the ability to multi-task, prioritize, be attentive to detail, have an eye for design, think logically, organize and communicate coherently. ● It would be good if, s/he is fast paced, collaborative / team player, performance-driven and self-motivated ● It would be good if, s/he is curious, analytical, a problem solver and has logical reasoning.

Roles and Responsibilities:

• Combine excellent abstract reasoning ability to document, architect, develop and test software with the commitment to excellence/defect free before being deployed.
• Write and implement low latency applications & software solutions that integrate with different systems.
• Rapidly incorporate new technologies as required & deliver successfully by self.
• Work closely with mentors, team members, team leads, program managers and stakeholders to investigate, fix, optimize, test and deploy high quality solutions.
• Drive the technical design, implementation and maintenance of larger tech initiatives geared toward improving and scaling of products.
• Accurately schedule & and track progress of self & team members. Create end to end Work Breakdown & estimates for modules being implemented.
• Participate in planning & recognizing inconsistencies (e.g., scope, resources, feasibility, usability, customer value, etc.) in product requirements and alert the Project Mentor. Handle independently or assist the Mentor in building, testing, and documenting product releases.
• Support the team in deploying product functionality & assist the TLs in troubleshooting in the production environment.
• Proactively promote Tech Culture by writing blogs, making presentations which will help you learn & grow.
• Effectively communicate one-on-one with on-shore / off-shore product teams / developers; gather and clarify requirements from technical folks / product managers / business teams.
• Proactively assist and serve as a role model for the team members to follow the team software development process; consistently innovate the team processes to improve team productivity and quality.

Skill Set:

• Strong Analytical, Problem Solving Skills and participates in all activities with urgency, a results orientation, and a strong work ethic.
• Must have technical knowledge of Python.
• Must have hands-on experience in developing Restful APIs and Web Services.
• Knowledge of Django (or any other established Python web frameworks) would be a plus.
• Knowledge of Angular or React or similar technologies would be an added advantage.
• Strong experience with relational (PostgreSQL, MySQL) and/or NoSQL databases.
• Experience with unit testing and test-driven development.
• Experience working with Linux/Unix Operating system & comfortable with command line.
• Experience with modern software engineering workflows and tools (e.g. Agile, JIRA, Git, CI/CD, Amazon Web Services, Observability and Monitoring tools like ELK, Datadog, NewRelic, etc.).
• Experience in all areas of SDLC, including architecture and design, development, and testing.
• Extremely passionate about code reviews, engineering best practices and mentoring/coaching the developers to make them successful.
• Excellent understanding of feature estimation and ability to communicate issues and risks that may impact timelines, budget, or resources.
• Experience with Agile development lifecycle.
• Can gather and clarify requirements from technical folks / product managers / business teams.
• Lead by example & act as a role model for the team.

How will you grow here:

• Work in multiple projects & teams spread across different domains and technologies.
• Work & interact directly with senior directors in an open and flat hierarchical structure.
• You can own all aspects of leading software products and projects.
• You get to work with top-notch engineers and leaders with decades of experience in building and delivering great software.
• Work with CXOs / Senior Directors of various emergent companies in US & India.
• Get involved with the newest products, latest technologies and different methodologies.
• Opportunity to Mentor the Best and Get Mentored by the Best.

• Events, activities and outings aplenty (We really party hard!).
• A stimulating and energetic work environment which encourages creativity.
• Hackathons, Gaming Evenings, Poker Nights and much more!
• Flexible Timings, Flexible Holiday Calendar, Work from Home Option.
• Competitive salary (best in the industry).
• Beverages and snacks throughout the day, on the house!
• Recreation center to let off some steam.
• Office lunch option (fresh and savoury ghar ka khana).
• Medical Insurance (stay healthy, stay happy)

• Supporting the CEO in business planning, budgeting decision and relationship management
• Tracking progress of any new initiatives and present business
• Supporting CEO in communications by preparing presentations and financial statements
• Researching on the current trends/ business models
• Helping prepare for meetings and accurately recording minutes from the same
• Preparing and analyzing required data and reports
• Coordinating with all department heads for the tasks given by CEO
• Being in charge of all the periodic communications from the CEO's office
• Ensuring for the timely relevant escalations
• Managing bandwidth and assisting the CEO in prioritization

Desired Candidate Profile

• Excellent verbal and written communication skills
• Proficiency in Word, Excel, PowerPoint
• Attention to detail
• Ability to deal with people at various levels in the organisation