Zipgrid is a community ecosystem platform that provides technology-led services to societies and other forms of housing and commercial communities.
We are looking for a firebrand customer success manager + project manager. We are not looking for someone who can just handle customer facing issues but also anticipate and resolve them proactively. You can expect a flat hierarchy and a fast-paced environment. Oh, you also get the expert guidance from 3 founders who have built other companies and are experts in data science + Tech + Entrepreneurship. An ideal candidate? Yes, if... You empathise with clients and put them at ease You genuinely and actively listen to customers, understand their requirements and proactively work on solving bottlenecks You are able to quickly run a problem analysis and work backwards on customer requirements You have worked with multiple clients and have handled the good, bad and ugly situations You have had the experience of handling a team and setting expectations clearly If you have worked with a start-up or product based company then that's an added bonus! Responsibilities: Handle customer queries - Simple, exotic and all in between Uncover issues that cause customer dissatisfaction, anxiety or irritation Raise open issues with cross functional teams and take ownership of resolving the issues in a timely manner Set expectations and drive a process within the team Map customer journey and identify improvements at every stage Constantly work towards providing innovative strategies for delivering customer delight Proactively reach out to customers anticipating where they may have a need for support Experience: 4 to 6 years
Looking for a sales manager for a community knowledge services provider. Previous work experience in roles such TASC (for banks) preferred.
About InspireOne InspireOne is a leading HR training and consulting firm and a part of the three global networks: TMI Global, IBM and TACK UK. InspireOne helps companies across industries convert their human potential to organizational capability. We enable organizations improve business performance by developing their most valuable asset - their people. We offer comprehensive solutions in the areas of: • Leadership Assessment and Development • Productivity enhancement • Sales Management • Customer Service and Organizational Change What is unique about us? Our access to a rich global knowledge base, an ability to offer end-to-end people development solutions and an inspiring style of delivery. Our culture promotes continuous learning by providing challenging opportunities to foster career development. - Digital is a high priority area within the organization. - The organization wants to leverage digital space to drive both - leads generation and brand growth. We share a great excitement about the opportunity digital presents for us and hence seek a digital marketing consultant to convert this excitement to digital plans. • Preferably a freelance consultant working individually/ with a team • He/she will be an expert in digital marketing strategy, tools, and be connected with the digital marketing ecosystem. • He/she will be responsible for scaling up Digital Marketing. Also, he will be a change agent to drive adoption of digital marketing and new ways of leveraging it in order to transform the way the organization connects with its target customers.