Sales Team Leader

About the job

How to apply -

Please follow the steps below :

1) The first step is to apply for the role. Please click on the link mentioned and fill out the form. - https://docs.google.com/forms/d/e/1FAIpQLScItDuLu6w6MmydiGRiLRgJbzvLtTv4Jdd-LE5550pwdhptFA/viewform

2) Once all the details are filled in, you will encounter an online proctored test, the Aptitude test (25 minutes duration) on the link here.

a.) https://app.wishup.co/test

3) Initial Discussion

4) Interview with Hiring Manager - 1

5) Interview with the Hiring Manager - 2

6) Interview with Hiring Manager - 3

About the role, Keynotes:

• Profile – Inside Sales
• Role – Full-time
• Grade – Manager/Senior Manager
• Location – Bengaluru
• Work Days – Mon to Fri/US Shift (6:30 PM to 3:30 AM IST)

What you’ll do?

• Reach out to prospects via call and email to qualify inbound leads.
• Set up independent channels to generate and nurture leads.
• Navigate through a conversation flow to uncover business needs, understand pains, and position Wishup’s services as a compelling solution.
• Actively engage with teams to understand target markets, account assignments, sales goals, and key messaging points for each assigned sales project.
• Leverage Wishup’s selling methodology to identify and nurture opportunities to match Wishup solutions with client needs.
• Utilise industry best practices for communicating Wishup’s key value propositions to assigned clients and prospects.
• Foster a highly collaborative and productive environment where members meet individual, team, and company goals.
• Capture, update, and manage all account, contact, and opportunity data within the CRM system.

What are we looking for?

• 3 to 8 years of software/SaaS sales experience in an individual contributor or management role
• Prior experience in Inside Sales / Business Development in the US market
• Must have a proven track record of success, driving revenue growth against quota and increased profitability in the B2B industry
• Prior experience in business development for Enterprise accounts
• Proven ability to build a sales pipeline through effective hunting, prospecting, cold calling, networking, and lead-generation activities
• Expertise in cold email reach-outs
• Hunt and close aggressively while owning the sales cycle
• Proven record in overshooting the sales target
• A strong work ethic and sense of commitment are a MUST
• Impeccable written & spoken English

What’s in it for you?

• Receive a more-than-competitive salary plus benefits
• Performance-driven and transparent work culture
• Enjoy a culture with opportunities for growth and learning

About Wishup

Wishup is India’s largest remote work platform (since 2017), connecting global businesses with top remote professionals in roles such as Virtual Assistants, Operations/Admin Managers, Executive Assistants, Project Managers, Bookkeepers, and Accountants. With a stringent 0.1% acceptance rate, each professional is upskilled and managed via our AI-based remote work tool.

Backed by marquee investors (Orios Ventures, Inflection Point Ventures, 500 Startups, and Tracxn Labs), Wishup’s leadership team includes alumni from premier institutes like IIT Madras, IIM Ahmedabad, IIT Kanpur, and DCE.

Designing, building, and automating ETL processes using AWS services like Apache Sqoop, AWS S3, AWS CLI, Amazon 

EMR, Amazon MSK, Amazon Sagemaker. 

∙Developing and maintaining data pipelines to move and transform data from diverse sources into data warehouses or 

data lakes. 

∙Ensuring data quality and integrity through validation, cleansing, and monitoring ETL processes. 

∙Optimizing ETL workflows for performance, scalability, and cost efficiency within the AWS environment. 

∙Troubleshooting and resolving issues related to data processing and ETL workflows. 

∙Implementing and maintaining security measures and compliance standards for data pipelines and infrastructure. 

∙Documenting ETL processes, data mappings, and system architecture. 

Requirements:

• Should have sound knowledge of PHP, MySQL, JQuery & javascript.
• Should know MVC framework Yii/Yii2
• Knowledge of mobile app APIs, JSON, etc.
• Knowledge of version control systems like GIT is a plus.
• Strong analytical and problem-solving skills.
• Troubleshoot and fix any issues relating to PHP programs.

Highlights:

• Working 5 days a week.
• Group Health Insurance for our employees.
• Work with a team of 200+ excellent engineers.
• Extra Compensation for Night Shifts.
• Additional Salary for an extra day spent in the office.
• Lunch buffets for all our employees.
• Yearly and quarterly awards with CASH amount, Dinner coupons, etc
• Team Dinners on Project Completion.
• Festival celebration, month end celebration and much more.

Skills required: -

• Excellent front end/UI skills (JS, HTML, Angular, Flutter) and OR Android skills. -
• Understanding of nodeJS, server-side technologies, exposure to databases. -
• Deep knowhow of data structures, algorithms. 
• Hands on development across technologies. -
• B.E/ B.Tech (Computer Science/ Equivalent) from a reputed institute

iOS Developer:

1+ years of experience in iOS mobile application development

• Proficient with Swift and Cocoa Touch
• Experience with iOS frameworks such as Core Data, Core Animation, Core Location etc
• Experience in Design patterns such as POP, MVVM, CleanSwift, Facade
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Familiarity with cloud message APIs and push notifications
• Understanding of Apple's design principles and interface guidelines
• Ensure the performance, quality, and responsiveness of applications
• Experience with offline storage, threading, and performance tuning
• Understanding of the full mobile development life cycle
• Understanding of Git

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms.

You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities:

1. Build pixel-perfect, buttery smooth UIs across both mobile platforms.
2. Leverage native APIs for deep integrations with both platforms.
3. Diagnose and fix bugs and performance bottlenecks for performance that feels native.
4. Reach out to the open-source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
5. Maintain code and write automated tests to ensure the product is of the highest quality.
6. Transition existing React web apps to React Native.