
Job Title: Sales Operations Team Leader
Department: Sales Operations
Location: Andheri East (Mumbai)
Industry / Domain: Lifesciences
Reporting Manager: Group Head
Experience Required: 10 to 15 years (Sales Operations/ International Sales Support)
Education Required: Bachelor’s degree in Business, Marketing, or a
related field; MBA preferred
Compensation: Open to Negotiate
Working Days: Mon – Fri (Sat and Sun fixed off)
Shift Timings: 12:00 PM – 09:00 PM / 09:00 PM – 06:00 AM
Company Website: http://www.ttgroupworldwide.com
❖ Job Role & Responsibilities:
• Lead and manage the Sales Operations team to ensure smooth day-to-day functioning.
• Monitor sales processes and identify areas for operational improvement.
• Coordinate with Sales, Marketing, Finance, Client Servicing, and Operations teams for seamless execution.
• Maintain and update CRM systems with accurate client and sales data.
• Track leads, proposals, closures, and overall sales pipeline.
• Prepare daily, weekly, and monthly sales reports for management review.
• Analyze sales performance, conversion ratios, and target achievement.
• Ensure timely generation of proposals, quotations, contracts, and other sales documents.
• Support the sales team in client follow-ups and coordination.
• Develop and implement SOPs for sales operations activities.
• Monitor team performance and provide training, guidance, and support.
• Ensure adherence to company policies, timelines, and reporting structures.
• Assist in forecasting sales trends and preparing business projections.
• Handle escalations related to sales coordination and operational issues.
• Maintain strong relationships with internal stakeholders and external clients.
❖ Required Skills:
• Sales Operations & Process Optimization
• KPI/KRA Design & Performance Tracking
• CRM Management (Salesforce, HubSpot, or similar)
• Data Analysis & Reporting
• Revenue Forecasting & Pipeline Management
• Cross-functional Collaboration
• Sales Automation Tools
• Strategic Thinking & Problem Solving
❖ Person Specification:
• Proven experience in sales operations, analytics, and process improvement roles.
• Strong understanding ofsales metrics, funnel management, and forecasting techniques.
• Excellent analytical skills with the ability to interpret data and drive decisions.
• Strong communication and stakeholder management skills.
• Ability to work in a fast-paced, target-driven environment .
• Experience working with international salesteams or global markets preferred.
• Proficiency in CRM tools, Excel, and reporting dashboards.
❖ Key Performance Indicators (KPIs):
• Sales team target achievement (%)
• Pipeline conversion rates and velocity
• Forecast accuracy
• CRM data quality and adoption rate
• Lead-to-closure cycle time
• Sales productivity improvement
• Process efficiency and automation success
❖ Benefits:
• Work life balance.
• Monthly performance recognition with rewards and incentives.
• A performance-based incentive structure in addition to fixed salary.
• Employees completing three years receive loyalty bonuses ranging from INR 1 Lac to INR 5 Lacs.
• Professional development and career advancement opportunities are actively encouraged.
• Health coverage includes medical insurance worth INR 2 Lacs.
• Opportunity to attend global conferences across Berlin, Germany, the USA, and Europe.
• Managers are entitled to annual bonuses based on performance.
• Additional benefits include paid holidays, festive leaves, and team gatherings.
• Comprehensive perks such as Provident Funds and health insurance are provided.
• Sick leave and relocation assistance are also part of the employee support program.

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