Sales Nutritionist

Job Title: Marketing Manager

Location: Remote

Job Type: Full-time

Company Description:

We are a fast-growing digital marketing agency providing services to small and medium-sized businesses. Our team is passionate about helping clients achieve their marketing goals through creative strategies and effective implementation. As a fully remote company, we strive to create a positive and inclusive work environment. Please check out our website to know more about us.hiraya.digital

Position Overview:

We seek a highly motivated Marketing Manager to join our dynamic team at Hiraya Digital. The ideal candidate will have a strong background in design and marketing, with the ability to create and manage engaging social media content. They should possess excellent communication skills, be fluent in English, and be available during US time zones.

Responsibilities:

• Develop and execute a comprehensive marketing strategy aligned with client needs and goals.
• Lead the marketing team in creating innovative campaigns to engage clients' target audiences.
• Closely involved in cross-checking, approving, and overseeing social media postings.
• Oversee the creation of high-quality content such as social media graphics, content calendars, emailers, and websites.
• Collaborate with cross-functional teams to address clients' challenges in real time.
• Work closely with graphic designers and video editors to produce compelling visual content.
• Implement digital marketing strategies to enhance brand visibility and drive website traffic.
• Manage paid advertising campaigns, including Google Ads, Facebook Ads, and other platforms.
• Analyze campaign performance metrics and recommend optimizations.
• Stay updated with digital marketing trends and best practices.
• Provide strategic solutions and act as a thought leader within the team.
• Effectively communicate ideas and strategies to clients.
• Thrive in a fast-paced work environment.

Requirements:

• Minimum 3 years of working experience as a Marketing Manager. 
• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
• Proven experience in project management.
• Proven experience in digital marketing or marketing coordination roles, with a solid understanding of social media platforms.
• Excellent written and verbal communication skills, with the ability to craft engaging content.
• Strong organizational and time-management skills, capable of handling multiple tasks and deadlines.
• Proficiency in Microsoft Office Suite and familiarity with marketing tools.
• Ability to work independently and collaboratively in a fast-paced, remote work environment.
• Availability to collaborate during US time zones as needed.

Expertise in Software:

• Expertise in Meta suite (Instagram, Facebook, Whatsapp).
• Expertise in Design tools such as Photoshop and Illustrator. 
• Experience using project management software like Asana 

Benefits:

• Opportunities for professional development and growth.
• Flexible working hours.
• Positive and inclusive work environment.

Primary Customer Facing Responsibilities:

• Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
• Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
• Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing system.
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the appropriate internal team.
• Suggest improvements to processes and knowledge resources.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk, software product support, and customer service.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficient with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• Requires approximately 9 hours of work per weekday.
• Compensation is competitive and billed hourly.
• Opportunity for long-term growth and additional responsibilities within the organization.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Application and Selection Process:

Initial Application:

• Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.

Written Assessment:

• Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.

Virtual Interview:

• Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.

Onboarding and Training:

• Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.

About Inevolution

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.

We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Company Web : https://inevolution.in/

1. Working Experience in

·        C and/or C++ programming

o   Should have Project working experience in C or C++

o   Should have done feature enhancement and/or Bug fixing using C/C++.

·        System Programming knowledge in

o   Muti-threaded programming, Process contexts/forks/execs and system calls

o   IPCs (like Socket programming, Message Queues, semaphores)

o   Linux Operating system

o   File access calls, like file descriptor handled operations.

·        Enterprise Security domain and SaaS

o   IPSec, SSL VPN tunnelling

1. Good in core php.Working Knowledge of at least one framework -
2. Codeigniter/ Laravel / Yii / Cake PHP
3.  Knowledge in MySQL,AJAX,Javascript, Jquery,HTML,
4.  CSS3.
5.  Ready to learn new technologies like angular js, node
6.  js, react js etc.    
7.  Good in English communication skill

Flexible to Learn new technologies!! 

As a Assistant Content Manager you will be responsible for working on assets that create sales conversions on company’s online store, email marketing and social media campaigns and will analysing the performance of those assets in detail, crunch the numbers, and optimize them and assist in creating, managing and improving content for various marketing channels.

• Working alongside copywriters, UI/UX designers, graphic designers, and team members from other departments to create and deliver assets
• Managing content distribution to online channels and social media platforms
• Proofreading, editing and improving content created by copywriters and ensure brand consistency
• Developing a thorough understanding of conversion optimization (training will be given in-house) and apply across our brands, platforms and channels
• Managing products for multiple brands, geographies and across websites
• Analysing performance data and find creative ways for optimization
• Ensuring compliance with law (e.g. copyright and regulatory bodies)

Desired Candidate Profile

Experience - 2.0 - 6.0 Year(s)

Location : Bangalore/Gurgaon

Qualification : Any Graduation

Candidate should either be from Tier 1 college/working in a Tier 1 product based company

Looking for Candidates having 2 to 6 Year(s) of experience in Frontend Development and atleast 1.5 to 2 years of experience in React.js

Individual contributor role

Reporting to Tech Lead Directly