Sales Nutritionist

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

We are looking for a Sr Manager- Talent Acquisition for our client which is a Construction Tech start-up backed up by the renowned group.

Roles & responsibilities:
- In this role, you will be responsible for achieving the Company's talent acquisition objectives by sourcing, evaluating and hiring candidates.
- You will work to locate and attract the best and brightest talent to the company.
- You will be leveraging technology and data to make smart business decisions and be the subject of hiring for all levels in the business.
- Stakeholder management
- Plan and implement a Talent Acquisition strategy for the company.
- Design, develop and maintains the recruitment process and metrics
- Identify the skills and competencies required to support current and future business activities
- Utilize recruitment media, job fairs, and e-recruiting tools as required to attract qualified candidates
- Source and evaluate resumes and interview candidates to ensure that their skills and abilities meet the requirements for open positions
- Competition mapping: Identify competition companies and gather key insights about their team structures and profiles
- Builds a quality relationship with internal customers and external recruitment agencies
- Ensure timely delivery of HR processes through the employment lifecycle
- Responsible for smooth pre-boarding & onboarding of all the selected candidates
- Drive assigned HR projects with rigor and accountability

Requirements :
- 10+ years of recruitment experience (IT & Non-IT hiring)
- Master's Degree in HR from a reputed institute
- Planning & Organizing - prioritizes & plans work activities, well organized & methodical approach

- Familiar with a wide variety of sourcing avenues.
- Excellent oral and written communication skills

- Ability to prioritize, multi-task and meet deadlines and targets

hiringalerts 

PlanetSpark is Hiring for Sales Role.

Job Title : Business Development Associate 

Location : Gurgaon

Working : Work from office (WFO )

Industry : Ed Tech

Functional Area : INSIDE SALES

Shift: Day Shift/Night Shift (Optional)

Roles & Responsibilities :

A Business Development Associate is responsible for generating new business opportunities and building relationships with potential clients through a variety of sales and marketing activities.

Responsibilities:

● Conducting product demos and presentations to potential clients, answering their questions and addressing any concerns they may have.

● Building and maintaining relationships with clients and partners through regular communication and follow-up, providing ongoing support and assistance as needed.

● Intensely following up with the prospects and closing the sales within the sales cycle.

● Diligently communicating and priming the lead through channels like email, and calls.

●Creating and maintaining accurate and up-to-date records of all sales activities, including leads, contacts, and opportunities in the company's CRM system.

● Achieving the monthly targets while completing all the input metrics targets.

Hiring Criteria

During 1-month training – INR 21,428 per month (fixed) + incentives

After training – INR 6.5 LPA (4.1 LPA Fixed + 2.4 LPA Variable) 

Skill Required - Excellent Communication 

Exp Required : 6 Months -2 Years ( fresher also welcome)

Minimum Education : Graduation

2018,2019,2020,2021,2022

Important Criteria -

 Willing to work 6 days a week.

 Willing to work in a Start-up (High Intensive learning and Rapid 

 Growing atmosphere)

Job Location – Gurgaon

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• Review and analyze system specifications
• Collaborate with QA Engineers to develop effective strategies and test plans
• Execute test cases (manual) and analyze results
• Evaluate product code according to specifications
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Help troubleshoot issues
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle

• Proven 3+ years of experience as a Quality Assurance Tester or similar role
• Experience in project management and QA methodology
• Ability to document and troubleshoot errors
• Excellent communication skills
• Attention to detail
• Analytical mind and problem-solving aptitude
• Strong organizational skills.