Sales Ninja aka Business Development

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

Roles & Responsibilities:

• Leverage the inbuilt React toolkit for creating frontend features
• Create data visualization tools, libraries, and reusable code for prospects
• Integrate designs and wireframes within the application code
• Monitor interaction of users and convert them into insightful information
• Write application interface code with JavaScript
• Enhance application performance with constant monitoring
• Translate wireframes and designs into good quality code
• Optimize components to work seamlessly across different browsers and devices
• Good understanding of CSS libraries, GIT, Sigma, Adobe XD etc.
• Proper user information authentication
• Develop responsive web-based UI
• Constant interaction with other developer teams and design team to discuss UI ideas
• A thorough review of applications needs and interfacing elements
• Translating designs and wireframes into high quality code
• Follow proper documentation for changes in application and further updates

ReactJS Developer Skills

• At least 1+ years of experience as a React.js developer.

• Must have good communication skills in English. 

• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Complete understanding of ReactJS and its main fundamentals like JSX, Virtual DOM, component lifecycle, etc.
• Preceding experience with ReactJS workflows like Flux, Redux, Create React App, data structure libraries
• Understanding of RESTful APIs/GraphQL, HTML/CSS, ES6 (variables and scoping, array methods), code versioning tools like GIT, SVN, etc., popular frontend development tools, CI/CD tools, DevOps, performance testing frameworks like Mocha, Node + NPM
• Open-minded team player, willing to accept feedback and offer suggestions
• Good time management, project management, communication, and interpersonal skills
• Capability to write crisp and clear code based on guidelines and best practices
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Willingness to learn modern-day tools and processes
• Good problem-solving, troubleshooting skills
• Creativity and accountability

#Benefits to Joining us:

- 5 Days Working

- 250 + Brains

- Overtime Pay

- Health Insurance for you & your family

- Leave Encashment

- Flexible job timings

- Monthly celebrations

#Interested..? Then plz apply with the below details:'

Total Work Experience?

Mention years of experience in React js –

Mention years of experience in Node js –

Current CTC:

Expected CTC:

Notice Period:

We are looking for an enthusiastic and passionate Web Developer Intern with a proven track record of building Web apps from the ground up using ReactJs.

• 1-3 Years of experience in Web Development
• Strong proficiency in ReactJS and Firebase
• Knowledge of Twilio API is a plus.
• Understanding of front-end development tools such as Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements.

• Any production project on ReactJs is a plus.

1. Developing new user-facing features using ReactJS.
2. Building reusable components and front-end libraries for future use
3. Translating UI/UX design wireframes into high-quality code for producing visual elements of the application.

4. Optimizing components and creating docs, unit, scenario, integration sanity test, etc. if required.

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.

3. Receive offer letter if selected.

Our hiring process takes less than 24 hours from the time you receive the Final Step form.

Validity: Up to Dec 2023

- Apply soon, the earliest applicant would be preferred over the late applicants.

You are required to possess good knowledge of PHP and experience in Laravel repository.

Responsibilities and Duties:

• Work alongside a broader team with a focus on Design, UX, Optimization, Back End processes, DevOps Efficiency with the goal of delivering high-quality projects using the latest tech stack.
• A keen eye for detail, along with a passion to deliver quality, customer-focused solutions is absolutely essential.
• Championing Web Development: You will be responsible for handling web development from ideation to production.
• Collaboration with product manager and other developers, owning a large part of the process from problem understanding to shipping the solution.
• Contribute best-in-class programming skills to develop highly innovative, consumer-facing web products.

Key Skills:

PHP MVC Framework Laravel, API Integration and Development, HTML5, CSS3, JavaScript, Version Control Systems, Repository Management, Basic understanding to work on AWS 

Required Experience and Qualifications:

Desired Profile:

• Great skills in PHP MVC framework Laravel.
• Extensive Experience in API integration and development is required.
• Experience in HTML5, CSS3, and JavaScript is required.
• Experienced with version control systems and repository management.
• Experience working and configuring AWS is a huge plus. but a basic understanding to work on AWS is required.
• Passionate about writing clean, efficient, and maintainable code.
• Strong analytical and debugging skills and experience building consumer systems at scale.