Sales & Marketing Executive for SAP Software Product

Roles & Responsibilities

• Curate accurate and compelling product listings for the brand’s website & marketplaces like Amazon, Flipkart, Pepperfry, etc.
• Collaborate with teams to gather and update product information.
• Maintain consistent catalog formatting and apply SEO practices depending on type of platform.
• Be proactive in analyzing listing performance and identifying enhancement opportunities.
• Maintain the upload TAT target.
• Participate in the identification and correction of product errors and investigate catalog-related complaints.
• Coordinate with internal teams to ensure accurate and timely listings.
• Contribute information, ideas, and research to help develop and improve the quality of listings.
• Stay updated on industry trends and implement best practices.

Requirements:

• Proven catalog management expertise.
• Minimum 1-year experience in Amazon & Flipkart listing .
• Any Graduate Degree.
• Familiarity with e-commerce platforms and cataloging.
• Strong organizational and communication skills.
• Problem-solving with adaptability.
• Excellent interpersonal communication skills.
• Good excel knowledge.
• A keen interest in and knowledge of Sleep Solution related brands.
• A keen eye for details.
• Previous e-commerce experience is a plus.

What's in it for you?

- You get to drive the D2C revolution in India.

- Opportunity for professional growth.

- Direct exposure to running a business.

- Great peers, you can learn from.

- A chance to join a collaborative and dynamic team dedicated to enhancing the customer experience.

Responsibilities 

• Own technical site audits for primary and secondary websites. 

Analyze website traffic data, linking structures, crawl budget, index coverage, and content to be able to make smart recommendations to increase website traffic, and conversion rates. 

• Owning tactics that help grow the organic channel, data analysis and forecasting of 

future growth. 

• Analyze and report on SEO performance, owning weekly, monthly, and quarterly 

reporting, and ad hoc analyses for tests and optimizations. 

• Top-down keyword research and content gap analysis. 
• Automate repetitive tasks, audits, processes wherever possible. 
• Ensure pro-SEO-decisions are embedded within all aspects of our businesses. 

Analyze points of failure and suggest optimisations to underlying processes used 

by different teams to solve for them. 

• Work closely with all facets of the organisation including product management, 

engineering, and creative design to drive decision making for organic search 

• Stay up-to-date on industry trends, the competitive landscape, and SEO strategies 

to ensure we nurture best-in-class, value-add opportunities. 

• Become a part of the ongoing mission to grow organic as a channel 100% every 6 

months over the next 2 years. 

We are looking for

• Minimum 3 years of Technical SEO experience with a proven track record with 

improving organic rankings for eCommerce or related B2C businesses. 

• Good technical understanding of website usability, server logs, structured data, XML 

sitemaps, website performance, and indexation issues 

• Functional knowledge of python or app scripts. 
• Proficient in crawl management including log file analysis, Screaming Frog, Custom 

crawlers 

• Proficient with data analysis & web analytics 
• Prior knowledge of SQL is a plus. 
• Knowledge and ability to hand-code or understand valid semantic HTML, CSS and 

JavaScript is a plus. 

Position: Full Stack Developer

Job Location: Mumbai

About BharatNXT

BharatNXT helps unlock the power of the under-utilized credit card that resides in your wallet. We provide the wings to your credit card, to become the Super Hero that you need in your time of need or to improve the working cashflows for your business.

- Through BharatNXT, any business can now pay your suppliers, rent, tax and compliance costs while unlocking discounts and the extra credit days that is available through your card.

Job Description

Roles and Responsibilities

• Determining development requirements and developing work schedules for the team.
• Delegating tasks and achieving daily, weekly, and monthly goals.
• Champion the adherence and implementation of best practices, processes, and standards.
• Perform code reviews and mentor the team. Ensure code meets functional, compatibility and security requirements.
• Take on complex development tasks and execute them efficiently and effectively.
• Translate application storyboards and use cases into functional applications. Clearly articulate the solutions and get there in most efficient way 
• Design and develop UI and back-end features for the enterprise platform.
• Help design, build, document and maintain the platform
• Identify risks and areas of improvement and take steps to address the risks and ensure continuous improvement.
• Analysing existing operations and scheduling training sessions and meetings to discuss improvements.
• Keeping up-to-date with industry trends and developments.
• Provide timely updates to relevant stakeholders via reports and meetings.
• Constantly be on the lookout for ways to improve the system, discover issues and deliver better value to the customer

Candidates Profile

• 4-6 years of hands-on experience developing complex enterprise software systems
• Hands-on experience refactoring code, writing modular reusable code and implementing microservices architecture.
• Proficient in system design and architecture best practices.
• Strong organizational and project management skills.
• Experience with Linux based environments
• Bachelor’s degree in computer science, engineering, or a related field.
• Proficiency in Java, Spring boot Framework, HTML, Javascript, CSS, Angular, MySQL,
• Proficiency in GIT, Jenkins, SonarQube, etc
• Familiarity with cloud-based deployment and architecture.
• Excellent technical, diagnostic, and troubleshooting skills.
• Strong leadership and organizational abilities.
• Knowledge and experience adhering to software development life cycle best practices including test-driven development (TDD), unit testing discipline, agile development, and CI/CD strategies. 
• An ability to translate real business problems into technical solutions. 
• Solid understanding of REST APIs
• Domain expertise in BFSI domain (more specifically Supply Chain Financing, dynamic discounting) is a plus
• Passionate about building quality software and scaling technology to meet the needs of tomorrow
• Writing testable software every day, with a focus on incremental innovation
• Keen to learn about new technologies and business innovations across industry 
• Keen to work in a dynamic fast paced startup environment
• Excellent communication skills that would help in sharing ideas with peers and the senior management

Who are we?

SocialPilot, a SaaS product, is an easy-to-use social media marketing tool that helps professionals, teams, and businesses automate their social media management. It helps customers at every step – right from publishing posts on their profiles to analyzing their posts’ performance.

About the role:

• Profile - Conversion Rate Optimization
• Role - Full-time
• Grade - Manager / Senior Manager
• Location - Remote - Work from home / anywhere
• Work hours - Mon to Fri / Day Shift

You will be:

• Creating conversion optimization strategies using both qualitative (page evaluations, UX design principles, site reviews) and quantitative (traffic source analysis, web analytics tools) sources
• Conducting internal planning meetings and lead the development of A/B & multivariate testing road maps that will lift conversion rates
• Establishing and maintaining a clear backlog, and defining the optimization roadmap that will increase conversion, customer engagement, and other KPIs
• Aligning stakeholders on root issues and opportunities based on statistical data based evidence
• Identifying optimization opportunities, analyzing and interpreting site usage data and trends through rich and in-depth data analysis, consumer research (quantitative and qualitative), and usability studies.
• Creating high-quality, comprehensive deliverables such as project strategy decks, creative briefs, and weekly/monthly reports
• Troubleshooting and spotting existing issues with optimization test set-ups and present results internally through the production of high-quality documentation
• Organizing and visualizing website data to analyze, identify, and address friction points on a prospect’s path to conversion

What are we looking for?

• A data obsessed CRO Manager to help us convert prospects to users through each stage of the customer journey. The ideal candidate will not only help uncover and collect accurate data but connect the dots between data and the desired business outcomes. Above all, we are looking for a resilient team player who will revisit and re-experiment till the code is cracked
• 5+years' experience working specifically in CRO and Analytics
• Prior experience in working in the B2B/ SaaS setup in the international markets
• Advanced understanding of Web analytics such as Google Analytics, Adobe Omniture
• Deep understanding of conversion/persuasion best practices
• Good understanding of UX/UI design principles
• Copywriting skills, particularly the ability to write compelling value propositions
• Hands-on experience with any conversion optimization testing tools such as LiveBall, Optimizely, SiteSpect, Test&Target, HotJar, Unbounce, etc.
• Ability to manage multiple projects with rapidly changing variables and eager to take end-to-end ownership with little supervision
• Excellent attention to detail and strong organizational skills
• Proactive and self-motivated to seek answers, generate ideas, and develop new skills
• Impeccable English communication skills

About SocialPilot

For too long, too many SMBs and growing agencies have put up with underwhelming marketing software products that are “cheap” but painful to use, have too many frustrating features, and have severely delayed customer service and overall a very disappointing experience. And sure enough, as these agencies grow, they find themselves locked in annual contracts worth thousands of dollars for software products that they thought were “discounted”.

SocialPilot was created in 2014 to change this.

At SocialPilot, we believe that irrespective of the ticket size, SMBs and agencies deserve enterprise-class software that creates joyful experiences in their day-to-day marketing work. We think that being price competitive does not mean cheap and that just because an agency grows, does not mean that we should start charging them ridiculously. And yes, each and every customer’s business is equally important and deserves immediate attention including 24x5 chat, emails, and phone calls.

Today, over 9000 agencies and SMBs use SocialPilot to manage their social media publishing, analytics, and social engagement while collaborating with their team and clients.

Our impact so far

• Helped 9000+ marketing agencies and SMBs
• 1 billion+ social media posts published
• One of the fastest growing SaaS companies in India as listed by Inc 42
• Ranked as a “Great Product” consistently by G2, Capterra, SoftwareSuggest, and TrustRadius 

What we believe in

• Customer Obsession We put customers first while making decisions and planning future goals
• Ownership We believe in taking ownership of areas that we’re working on. We own up to our - successes and failures. Moving the needle matters more than just busywork
• Relentless When it comes to creation & innovation, we stop at nothing. We might fail at the first attempt, but we rise back fast to try again
• Nimbleness We respond rapidly to changing circumstances and customer needs
• Collaboration Our collaboration efforts extend to our partners and customers along with our internal team. We are stronger together

Why join us

• Work-life balance 5-days work week to help you make the most of work and life
• Open door policy Strong communication and transparency go a long way in creating stress-free workplaces. Got a question? Just ask the right person without any bureaucracy
• Zen-like workspace A modern, aesthetically pleasing workspace with an all-inclusive cafeteria and dedicated conference/meeting rooms
• Unwind Catch up with your colleagues or guests at our chic cafeteria for coffee or our catered lunches. Challenge your team at air hockey or perhaps catch the live cricket match while you’re at it
• Celebrate From birthdays to festivals - we don’t miss any occasion to celebrate however small or big

WHO YOU ARE

To be successful in this role, you’ll need to have the following skills:

·         Love for coding: A fanatic about writing beautiful and scalable code.

·         A sense of analytics: Strong analytical and troubleshooting skills. Should be resourceful, innovative and inventive.

·         Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail, and are comfortable learning new technologies and systems. 

·         Team player: Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers.

·         Accountability: High sense of ownership for your code and relentlessness to deliver projects with high business impact. 

KEY QUALIFICATIONS

·         BE/BTech in Computer Science or related field. 

·         5+ years of professional production and development experience with leading-edge server and database technologies (e.g., Python, Java, Node.js, Scala, Spring Boot, MySQL, and NoSQL databases).

KEY SKILLS

·         Strong computer system analysis and design skills in current methodologies and patterns Experience with professional production cloud (AWS preferred).

·         Experience with RESTful Services and APIs.

•  Exp : 3-15 years
• Java NMS/EMS  : Work location : GGN
• Experience in implementation of NMS/EMS applications and good understanding of FCAPS functionalities
• Proficient in Java/J2EE, SpringBoot, SpringCloud, Kafka and REST webservices
• Experience in implementation of micro-services based applications
• Experience in any of the rule engine like Drools and workflow creation like JBPM, Camunda
• Experience in SQL and NoSQL databases, DB schema designing and database accessing using Hibernate JPA 
• Experience with SNMP, Netconf, device management, inventory management
• Hands on experience in Wildfly/Jboss App server 
• Experience in dev-ops tools like Jenkins, Docker, Kubernetes
• Proficient in Angular, HTML5, CSS, Bootstrap, Typescript, ES6 
• Good to have Micro Frontend Architecture exposure
• Experience with tools like Maven, Ant, Git, Sonar, JaCoCo, Karma, Jasmine
• Scripting using Shell, Python, etc
• Must be involved in customer interactions for requirement gathering and solution designing discussions

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.