Sales Manager

Job Description – Information Security Engineer / Security Analyst

Job Location Arjan Garh

On-site

Role Summary

Responsible for vulnerability assessment, security monitoring, incident management, compliance activities, and maintaining the organization’s overall security posture.

Key Responsibilities

* Perform VAPT for web apps & infrastructure using Burp Suite, Nmap, OWASP ZAP, OpenVAS.

* Identify, validate, and report vulnerabilities as per OWASP Top 10 & CVSS.

* Monitor security alerts through Wazuh SIEM and handle incidents as per defined SLAs.

* Support ISO 27001 & 27701 audits, client security assessments, and evidence collection.

* Prepare security documentation (policies, checklists, incident reports, VAPT reports).

* Coordinate with vendors for black-box/grey-box testing and with clients during audits.

* Assist with basic AWS security reviews, IAM checks, SG reviews, and Secret Manager.

* Maintain vulnerability tracker, incident register, and key management logs.

Requirements

* 2–3 years of experience in Information Security/VAPT.

* Hands-on experience with Burp Suite, Nmap, OWASP ZAP, Wazuh, OpenVAS.

* Strong understanding of OWASP Top 10, CVSS, SIEM operations, and basic AWS security.

* Good documentation and communication skills.

Nice to Have:

* Experience in fintech/API-based products.

* Familiarity with Fortinet/Reticen8 firewalls.

* Certifications: CEH, ISO 27001 LA/LI, Security+, AWS Security (optional).

To apply reach out on https://www.linkedin.com/in/preeti-bisht-1633b1263/

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements

Skills & Competencies

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.
• Strong team player who collaborates well with Team Leads and Account Managers.

Looking for Immediate joiners Bangalore location(3-9years)

Key responsibilities:

• Understand all requirements, Design, Develop and implement features, complying with engineering and regulatory standards and procedures for charging stations.
• Create multiple concepts, evaluate, and implement the optimal one.
• Develop and maintain product’s design integrity with good knowledge of software system architecture and design.
• Apply problem-solving techniques and guide team towards arriving at solutions.
• Work with cross functional team from Concept prototyping to Launch & thereafter.
• Guide team towards creation and handling of all design and development related processes and documents like, defining requirements, high level design, low level design, DFMEA, DF’X’, Interface sign off, RCA, etc.

Key requirements

• A Bachelor/ master’s degree in E&E/ECE engineering from premier institute
• 5 years+ product development experience on Linux based systems, with full lifecycle experience for atleast 2 industry deployed products.
• Software Design and Architecture experience on Linux platforms
• Interfacing with SaaS via network or REST APIs 
• Knowledge of CAN, RS485/Modbus protocols, Kafka, Distributed Messaging 
• C++ with STL, Linux system programming, scripting, network/sockets programming, strong in UDP/TCP networking, libcurl + HTTP(s)
• Knowledge of Bluetooth/BLE, Elastic Search + Logstash, Java performance tuning 
• Knowledge of security-based Threat Modelling Design & Mitigation, TLS/SSL, Docker + Docker networking, Python + node.js + WebSocket’s, HTML5, JavaScript. 
• Excellent communication, leadership, and problem-solving skills
• Ability to work in a fast-paced and dynamic environment.

JOB LOCATION : India (Remote/Hybrid | Travel as required) EXPERIENCE : 5–8 Years

ROLE TYPE : Individual Contributors

REPORTING TO: Director of Sales

WORK TIMINGS : 6 PM to 2 AM IST

Responsibilities:

● Proactively identify and hunt for new business opportunities in the US market through inteligent prospecting across email, LinkedIn, cals, referrals, and other modern outreach channels.

● Research target accounts and inbound leads using AI-powered tools, market signals, and business data to identify pain points, opportunities, and decision-makers.

● Craft highly personalized and thoughtful outreach messages that resonate with prospects and initiate high-quality conversations.

● Conduct discovery cals to deeply understand client chalenges and tailor offerings accordingly.

● Build and maintain a healthy pipeline of qualified opportunities with weekly and monthly metrics.

● Own the sales process from initial contact to deal closure, working closely with pre-sales and delivery teams for solutioning.

● Stay updated with industry trends, buyer behavior, and emerging technologies to steer inteligent conversations.

● Maintain CRM hygiene, regularly update outreach activity and pipeline stages, and report on progress.

● Travel occasionaly to meet clients, attend events or conferences (mainly in the US). 

Must-Have Skills :

● 6–10 years of proven experience in B2B technology services sales—preferably in enterprise application development, custom software, or digital transformation.

● Prior experience in seling to US-based clients from India is a must.

● Strong consultative sales skils with the ability to navigate complex enterprise environments and influence senior decision-makers.

● Tech-savvy with hands-on experience using tools like LinkedIn Sales Navigator, Apolo/ZoomInfo, HubSpot/CRM, AI email assistants, and sales automation platforms.

● Highly inteligent with excelent communication skils, strategic thinking, and an ability to ask the right questions.

● Self-driven and outcome-oriented with a strong sense of ownership.

● Wilingness to travel when required for on-site client meetings or trade show

Good to Have Skills:

● Exposure to key industries like Manufacturing, Healthcare, or BFSI.

● Familiarity with modern sales enablement tools and AI-driven prospecting platforms.

● Prior experience working in a startup or fast-growth environment.

About TechMango:

My name is Riyas banu M, and I'm reaching out to you regarding an exciting opportunity with TechMango.

Founded in 2014, TechMango Technology Services is a leading software development company with a strong focus on emerging technologies. Our primary goal is to deliver strategic solutions that align with our business partners' technological needs.

We specialize in providing custom software solutions using the best available technologies, ensuring quality delivery within defined timelines. Our services include analysis, design, architecture, programming, testing, and long-term technical support, all aimed at achieving ultimate customer satisfaction.

Recognized as the Best Offshore Software Development Company in India, TechMango is driven by the mantra, "Clients' Vision is our Mission." We strive to be a technologically advanced and highly regarded organization, offering high-quality and cost-efficient services while fostering long-term client relationships.

We operate in the USA (Chicago, Atlanta), UAE (Dubai), and India (Bangalore, Chennai, Madurai, Trichy, Coimbatore).

For more information, please visit our

website.https://www.techmango.net/

Techmango | Digital Transformation Solutions | IT Consulting

We provide cutting-edge technology solutions based on digital, Business Analytics, Cloud, Big Data, IoT, Blockchain, Managed IT Services & Technology

Senior Full Stack Engineer (.NET + UI)

We are hiring a Senior Full Stack Engineer with 5 -7 years; experience with strong expertise in C#, .NET, SQL, Git, and front-end technologies like Angular or React. The ideal candidate should have good English communication skills and a solid understanding of secure coding.

principles to prevent common vulnerabilities such as SQL Injection, XSS, and CSRF.

What is expected of you:

As part of the job, you will be required to

• Participate in requirements analysis
• Write clean, scalable code using .NET programming languages.
• Design and manage databases with SQL and interact with data through Entity Framework
• Build intuitive and responsive user interfaces using front-end frameworks like Angular or React.
• Test and deploy applications and system,Revise, update, refactor, and debug code
• Improve existing software use Git for version control and collaboration in a team environment.
• Develop documentation throughout the software development life cycle (SDLC)
• If your beliefs resonate with these, you are looking at the right place!
• Accountability Finish what you started
• Communication Context aware, pro-active, and clean communication
• Outcome High throughput
• Quality High-quality work and consistency

Requirements:

• C# and .NET Framework Strong hands-on experience with object-oriented programming and enterprise-grade .NET applications.
• SQL Entity Framework Proficient in writing complex queries and working with ORM frameworks.
• UI Technologies Working experience with modern front-end frameworks such as Angular or React.
• Asynchronous Programming Understanding and Implementation of async/await patterns for performance optimization.
• Version Control Experience using Git, Bitbucket etc for source code management.
• Design Patterns Solid understanding and practical application of standard software design patterns.
• Unit Testing Experience with testing frameworks such as NUnit or xUnit to ensure code quality and reliability.
• Secure Coding Principles Awareness and application of secure coding practices to prevent vulnerabilities such as SQL Injection, Cross-Site Scripting (XSS), and Cross-Site Request Forgery (CSRF), etc.

Good to have skills:

• Exposure to Cloud Platforms, Azure, AWS, etc.
• Good Communication Skills
• Excellent knowledge of SDLC.
• Knowledge of Jira.

Thanks & Regards,

M.Riyas banu

Techmango Technology Services Pvt Ltd

Responsibilities:

·       Conduct keyword research to identify high-volume, relevant keywords that align with our business goals.

·       Optimize website content (including title tags, meta descriptions, headings, and body copy) for target keywords and search engine algorithms.

·       Perform technical SEO audits to identify and fix website issues that are hindering search engine ranking.

·       Build high-quality backlinks to our website through strategic outreach and content marketing initiatives.

·       Monitor website traffic and analyze key SEO metrics using Google Search Console and Google Analytics.

·       Stay up-to-date on the latest SEO trends and algorithm updates.

·       Generate reports and present SEO findings and recommendations to stakeholders.

·       Collaborate with content creators, web developers, and marketing teams to ensure a holistic SEO approach.

Qualifications:

·    2+ years of experience in SEO

·     Proven track record of success in increasing website traffic and organic search rankings

·    Strong understanding of on-page SEO, off-page SEO, and technical SEO best practices

·    Experience with keyword research tools (e.g., SEMrush, Ahrefs)

·    Proficiency in Google Search Console and Google Analytics

·    Excellent analytical and problem-solving skills

·    Strong written and verbal communication skills

·    Ability to work independently and manage multiple projects simultaneously

What kind of work will you get?

We are looking for a java developer.

Examples of technical tasks:

Working on our backend SDK to implement APIs that will be consumed by the frontend widgets

Designing APIs for different auth recipes

Architecting auth flows

You will also be given non technical tasks like product brain storming, competitor analysis and writing documentation.

Note: Compensation is as per the applicant's geography

Requirements

Well versed in java with 2+ years of professional experience

Familiar with and comfortable working with Web frameworks like FastAPI, Django and Flask

Familiar with HTTP networking in java

Strong understanding of async and sync modes in java

Bonus:

Contributed to open source, or have your own open source repo with a community and many github stars

Built an in-house authentication or authorization solution or worked with solutions such as Keycloak, Auth0, Ory, Okta etc

If you like our project, please star us on https://github.com/supertokens/supertokens-core">Github

Note: Compensation is as per the applicant's geography

Recruitment Process

Initial Filtering

Apply

Technical Interview (1/2) - 1.5 hours

Discussion on your past work, this will involve sharing your work (code and output) via screen share

Architecture discussion and general programming related live code problems.

You will be allowed to use Google throughout the interview and you will be required to have screen share on.

This call will be with the CTO

Technical Interview (2/2) - 1.5 hour

This will involve a discussion to assess the breadth and depth of your technical knowledge and general questions on various technical topics.

You will not be asked to write any code

This call will be with the CTO

Chat with the Co-Founder - 1 hour

This call will involve a general discussion to assess culture fit

• A candidate must have in-depth knowledge of Laravel and Illuminate.
• Must have an understanding of Relationships & Eloquent.
• Should have proven experience to use Laravel in any of the projects either on the job or during the academics.
• Should have developed minimum 3 to 4 projects during the work experience.
• Basic Knowledge of creating REST API in Laravel.
• Basic knowledge of front-end technologies such as HTML, Javascript/jQuery, Ajax and CSS3
• Ability to understand security compliance of PHP
• An implication of OOP is must, hence in-depth understanding is necessary.

• ​Knowledge of Cloud-Server.
• Knowledge of CI/CD.
• Knowledge advance Front-End Technologies.
• Basic knowledge of NodeJS.

• 5 Days Working
• Competitive Salary.
• Knowledge-Based Hierarchy
• Trending Technology Development
• Career Development Programs.
• Reskilling Programs.
• Comapny Sponsored National & International Certification Courses.
• Tremendous Scope of Responsibilities and KPIs Aligned with Individual and Organisational Goals.
• Exposure to working with a team size of 65+.
• Good Project Incentives and Rewards.
• Monthly Rewards and Recognition Program- Star Performer of the Month.
• Work-Life Balance.
• Fantastic Team Spirit with Creative, Fun and Open Office Work Culture.

• Write “clean”, well-designed code
• Design overall architecture of the web application and maintain quality and ensure responsiveness of applications.
• Collaborate with the rest of the engineering team and work on code versioning tools such as GIT.
• Carry out risk analysis of introducing new technology for development and infrastructure to ensure security and ultimate goal.
• Maintaining existing codebase, to include troubleshooting bugs and adding new features.
• Understanding and implementation of security and data protection.
• Documenting application changes and developing updates.
• Develop the quality product using best practices of Laravel.

1. AWS Cloud Solutions: We expect you to have a strong understanding of AWS services and how to architect solutions using them.
2. Use of DynamoDB, S3, Vault, Lambda, or other AWS infrastructure components.
3. Design scalable, highly available, and fault-tolerant cloud architectures.
4. Continuous Integration and Deployment (CI/CD): Understanding CI/CD pipelines and tools like AWS CodePipeline, CodeCommit, and CodeDeploy is essential. 
5. Advanced concepts in React Native. 

About the company: