Sales Manager

Roles and Responsibilities 

1) Understand client requirements and functionalities. 

2) Write well-designed, testable, efficient code. 

3) Responsible for solving complex technical issues. 

4) Ensure quality projects are delivered within defined timelines. 

5) Active involvement in client communication to understand functional requirements. 

6) Maintain high standards of quality for code, documentation and other deliverables. 

Required Skills 

1) Good experience in React/Angular

2) Hand on Node.JS./Express JS 

3) Database : MYSQL/MongoDB 

4) Experience in Java Script, Typescript. 

5)Good experience in HTML5, CSS3, JavaScript, Jquery 

6) Experience working in an Agile environment. 

7) Good communication skills.

ABOUT US:

Formed with the vision of helping brands in digital customer experiences, we believe that machine learning and AI are going to fundamentally transform omni-channel digital engagement. We are visionaries, data scientists, coders and business people. And we are also customers who feel the pain of brands with disjointed customer experiences, with myriad product ecosystems to effectively deal with the end clients.

We are the leading true omni-channel Digital Customer Experience Platform with a goal #beyondORM #beyondListening #takecontrol. We have been helping brands and enterprises to enhance their digital customer experience and gain insights through data & analytics. With our AI driven conversation cloud and digital media command centre, and real-time dashboards we are empowering our clients #beyondsocial. We are headquartered in US, we have physical presence in India and US, and function through partners in APAC region. Our product is sold in over 100 countries directly or through partners.

Role –Technical Account Executive

Experience-3-5 Years

Shift- Day

Location: Bangalore

Immediate Joiners preferred.

About The Job

Simplify360’s is seeking an experienced and highly skilled support engineer or systems administrator with an overall 3-4 years of experience, to join us as Senior Technical Account Manager for our enterprise customer In this role, you'll provide personalized, proactive technology engagement and guidance, and cultivate high-value relationships with clients as you seek to understand and meet their needs with the complete portfolio of product. As a Senior Technical Account Manager, you will provide a level of premium advisory-based support that builds, maintains, and grows long-lasting customer loyalty by tailoring support for each of our customer's environments, facilitating collaboration with their other vendors, and advocating on the customer's behalf. At the same time, you'll work closely with our Engineering, Product Management, Support, Sales & Services teams to debug, test, and resolve issues.

Responsibilities:

• Primarily supporting assigned customers related to platform training, helping with the reports, taking calls

• Coordinaion with dev, sales, support

• Quarterly reviews or monthly reviews

• Deliver key portfolio updates and assist customers with upgrades.

• Understand your customers' technical infrastructures, hardware, processes, and offerings

• Perform initial or secondary investigations and respond to online and phone support requests.

• Manage customer cases and maintain clear and concise case documentation.

• Create customer engagement plans & keep documentation on customer environments updated.

• Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings.

• Provide ad-hoc Technical Support to key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings.

• Liaise with clients alongside the Account Manager, representing products from both a technical and software integration perspective.

• Manage technical communications with client’s technical team, project team, customer services team and senior executives.

• Proactively resolve business & technical problems.

• Work collaboratively with the designated account team to ensure excellent customer service is offered consistently.

• Work with Sales team to identify new opportunities within existing relationships, either due to white space or new product/service offerings.

• Work with global front-line support teams for technical escalation and issue management.

• Meet with existing customers for regular and ad-hoc service-related reviews.

• Maintain expert knowledge of product.

• Enter case information into the CRM to ensure appropriate resolution management.

Requirements:

• A bachelor's degree in computer science or engineering.

• Experience in technical support and sales.

• Good technical and product knowledge.

• Good critical thinking and problem-solving skills.

• Working knowledge of sales software.

• Proven & strong system administration and troubleshooting experience with Linux platforms.

• Experience in a DevOps tools.

• Excellent reading and writing skills in English.

• Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support.

• Must have a PHP experience, a fullstack developer will also do
• Experience - 3-6 years
• No. of vacancies - 6
• Salary - 40k-70k in hand
• B.Tech/M.Tech from any college will do

You will:

• Write excellent production code and tests and help others improve in code-reviews
• Analyze high-level requirements to design, document, estimate, and build systems
• Coordinate across teams to identify, resolve, mitigate and prevent technical issues
• Coach and mentor engineers within the team to develop their skills and abilities
• Continuously improve the team's practices in code-quality, reliability, performance, testing, automation, logging, monitoring, alerting, and build processes

You have:

For (Fullstack):

• 2 - 10 Years of experience
• Strong with DS & Algorithms
• Hands on Experience in the Programming languages: JavaScript (React or Angular), Python, SQL.
• Experience with AWS.

For (Geo Team):

• 4 - 10 years of experience
• Experience with Big Data technologies like Hadoop, Spark, Map Reduce, Kafka, etc
• Experience using object-oriented languages (Java, Python)
• Experience in working with different AWS technologies.
• Experience in software design, architecture and development.
• Excellent competencies in data structures & algorithms.

For (Backend):

• 2 - 10 years of experience
• Hands on product development experience using Java/ C++/Python
• Experience with AWS,SQL,GIT
• Strong with Data structures and Algorithms

Additional nice to have skills/certifications:

For Java skill set:

Mockito, Grizzly, Netty, VertX, Jersey / JAX-RS, Swagger / Open API, Nginx, Protocol Buffers, Thrift, Aerospike, Redis, Kinesis, Sed, Awk, Perl

For Python skill set: Data Engineering experience, Athena, Lambda, EMR, Spark, Glue, Step Functions, Hadoop, Kinesis, Orc, Parquet, Perl, Awk, Redshift

For (Data Engineering):

• 2 - 10 years of experience
• Experience with object-oriented/object function scripting languages: Python.
• Experience with AWS cloud services: EC2, RDS, Redshift,S3,Athena, Glue
• Must be proficient in GIT, Jenkins, CICD (Continuous Integration Continuous Deployment)
• Experience in big data technologies like Hadoop, Map Reduce, Spark, etc
• Experience with Amazon Web Services and Dockers

• 2+yrs of experience in Frontend Development
• 2yrs of experience in NodeJS Development
• AngularJS (v1.+) proficiency and web development experience using AngularJS
• Good hands on experience in HTML, CSS, JavaScript.
• Strong communication and problem-solving skills
• Desire to work in a fast-paced, results-driven agile environment with varied

Responsibilities:

• Use markup languages like HTML to create user-friendly web pages
  Develop the frontend and Backend of the Application
• Integration of the front-end and back-end aspects of the web application
• Constantly and consistently implementing new features and optimize existing ones from controller-level to UI Vigilantly and rapidly fix bugs

Note: Candidate will be working on developing applications using NodeJS

Responsibilities:

• Cold call prospects that are generated by external source of lead.
• Develop sales opportunities by researching and identifying potential accounts.
• Identify decision makers with target leads to begin the sale process.
• Penetrate all targeted accounts and radiate sales from within client base.
• Collaborate with appropriate team members to determine necessary strategic sale approaches.
• Create and deliver qualified opportunities to team members
• Maintain & expand the company database of prospects.
• Ensure follow-up by passing leads to appropriate team members with to call to action, dates, complete profile information, sources etc.
• Assist in creating Commercial proposals or RFP to potential customers.
• Support marketing efforts such as Webinars, events, Digital marketing, etc., as necessary.
• Make out-bound follow up calls to existing customers via email & telephone, cross sell & upsell.
• Handle inbound, unsolicited prospect calls and convert into opportunity/ sales.
• Overcome Objections of prospects customers.
• Emphasize product /services features and benefits, quote prices, discuss credit terms and prepare sales order form/ or reports.
• Enter new customer data and update changes in existing accounts in the Corporate data base in CRM.
• Attend periodic sales training wherever applicable.
• Appropriately communicate brand identity & corporate position.

Requirements:

• Strong selling skills
• Experience in Inside sales for minimum 1-2 years
• Result oriented, target driven and able to think out of box.
• Ability to understand the business dynamics and think of new ways for selling the company product & services.
• Good communication skills and proficiency in writing skills.

Additional Information:

• The company has a BYOD policy. It is mandatory to have own Laptop, Mobile device and a good internet connection.
• This is a "Work from home" requirement at least until end of 2020.
• The candidates however, must be willing to work out-of Noida or Mumbai offices in 2021.