Sales Manager

Role : L2 Support Engineer

Experience : 3+ Years

Location : Remote

Interview Rounds : 3

Communication Skills : Excellent

Primary Skills :

• Netsapiens Platform
• Linux (Minimum 1 year of experience)
• Networking (Switching, Routing, IP addressing)

Good to Have :

• SIP (Session Initiation Protocol)
• MySQL

Job Description :

We are looking for a skilled L2 Support Engineer with a strong understanding of the Netsapiens platform and a solid foundation in Linux and networking. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting issues related to voice services and platform operations.

Key Responsibilities :

• Provide L2 technical support for the Netsapiens platform including Admin UI and Manager Portal.
• Troubleshoot issues related to phone provisioning, QoS, recordings/legal intercepts, and real-time VoIP software.
• Handle and escalate tickets based on defined SLAs and priority levels.
• Assist customers in implementing solutions and ensure optimal system performance.
• Perform installation, configuration, and support for paid services.
• Conduct analysis of system performance and manage system resources.
• Implement feature releases, maintenance releases, OS updates, and perform after-hours maintenance as required.
• Collaborate on Netsapiens platform reviews including configurations, best practices, and implementation recommendations.
• Provide support for distributed MySQL databases (a plus).

Requirements :

• Minimum 3 years of overall experience in a technical support role.
• At least 1 year of hands-on experience with Linux systems.
• Good understanding of networking concepts (TCP/IP, switching, routing).
• Experience with telephony or voice-related services (SIP protocol is a strong plus).
• Familiarity with MySQL database operations is a plus.
• Strong problem-solving skills and customer service orientation.
• Excellent written and verbal communication skills.

We are seeking a highly motivated and skilled Talent Acquisition Specialist to join our Human Resources team. This individual will be responsible for managing the full recruitment life cycle, from sourcing and attracting candidates to interviewing and hiring. The ideal candidate will be passionate about identifying top talent, creating a positive candidate experience, and helping our organization grow with high-quality hires.

Job Description: Senior Software Engineer – C# (RMS – Risk Management Systems)

**Location:** [Insert Location]

**Job Type:** [Full-time / Contract]

**Experience:** 4–8 years

**Domain:** Capital Markets / Risk Management / Trading Applications

Job Description:

We are looking for an experienced Senior Software Engineer with deep expertise in C# and distributed systems, to design and maintain mission-critical Risk Management Systems (RMS) used in trading environments. The role requires strong understanding of real-time order flow, risk checks, queue management, and multi-threaded processing.

Key Responsibilities:

RMS Development:

·       Design, develop, and optimize real-time RMS components using C# and .NET Framework (4.0/4.7.2).

·       Implement rule-based and exposure-based pre-trade and post-trade risk checks.

·       Develop in-memory data structures to handle millions of order and trade records efficiently.

·       Build high-throughput queues and modules to handle burst loads during market open and spikes.

·       Debug multi-threaded modules and ensure accurate and timely risk validation.

·       Build alerting, threshold evaluation, and notification modules for risk violations.

·       Collaborate with product and trading teams to translate risk rules into executable modules.

Tools & Technologies:

·       Version control: Git or TFS.

·       Database: SQL Server or in-memory cache (Redis) for real-time exposure tracking.

·       Experience with messaging systems or queues (e.g., MSMQ, ZeroMQ, Kafka) preferred.

·       Proficiency with AI-powered tools such as GitHub Copilot and ChatGPT.

·       Prompt engineering skills to utilize AI for test case generation, debugging, and optimization.

Domain Knowledge (Must-Have):

·       Strong understanding of capital markets, especially equity and derivative segments.

·       Working knowledge of Order Management Systems (OMS), RMS policies, and market behavior.

·       Experience with exchange protocols (e.g., FIX, TCP) and market data processing.

·       Ability to handle peak load conditions and large-scale order bursts.

Preferred Qualifications:

·       Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

·       Prior experience working on RMS or surveillance systems in broking or exchange domain.

·       Familiarity with trading APIs and pre-trade/post-trade workflows.

•  Perform Build activities (hardware & software configuration) of customer environment and contribute to improve Build process.
•  Coordinate for Service transition activities.

• Initiate change / release requests in line 
• customer change / release management process.

•  Work on the major problem tickets assigned by ITIS Teams
• Hands on experience in hardware asset management.
• experience on ticketing tool like service now or SNOW
• ITIL Certified.

3+ years of experience of Workday HCM configuration experience, across 2+ Workday modules (deployment experience

Key responsibilities

• Support with design/requirements workshops
• Lead on design/requirements workshops for smaller pieces of work (below 300 hours)
• Confident in configuring workday with the ability to reference Workday Community for clarity
• Ability to create effort estimates based on requirements
• Excellent problem solver
• Wants to master additional modules of Workday
• Support and mentor junior resource based in Portugal/UK
• Achieve a high level of utilisation
• Be consultative in their customer approach

• Make Business Trend Analysis based on past trends & current market conditions

• Working on Effective Budgeting of the Company

• Scheduling – Operational process improvisation.

• To Provide Business data Analysis & Intelligence support including to the Management.

• Identify Gaps, identify the problems, Analyse root cause and then suggest solutions which should increase the efficiency of the business process. Monthly Business transfer report.

• Ensure proper maintenance of historic data which can be made easily available for any reference & Trend Study

• Introduce / modify the business reports basis business dynamics and the requirement to develop effective reporting.

• Pricing Strategies and Rate Management

• Competition Mapping and Analysis

• Planning Events and special Initiatives to drive incremental business apart from Regular advertising.

• To keep a track on Rate Approval, Deal, Rate Contract, State centric Events & Initiatives
  
  

  TECHNICAL SKILLS

  • MS-Office 365 (Excel, Word, PowerPoint).

  • Google Doc/Google Sheet/G Suite, Google Slides.

  • Advanced Excel & Power Pivot, Power BI.

  • Data Visualization on Excel

   

Personality fit 

Looking to hire a Backend developer, who wakes up every day with the zeal of learning something new - a mind that is always curious. Not only this, he should be proud to have a good experience on algorithms and understand his technology at the atomic level.

Preliminary requirements for the role

1. Should understand the architecture of Node Js language, and must have had at least 1 year of solid experience in writing robust code in this language.
2. Should be well versed with basic algorithms on ( array, Linked list, stack, queue)- Yes, we do ask questions associated with time and space complexity for the above-mentioned algorithms
3. Thorough understanding of MySQL, in that, creating all types of joins ( inner, outer, left, and right) on multiple tables, views, and triggers are a piece of cake for you.
4. Further, you should have a decent understanding of database designs so that you can make quick decisions about normalization, inclusion/exclusion of foreign keys, etc
5. Should have a decent understanding of code repository tool such as GitHub
6. Should be well versed with the basics of AWS ( understanding of cloud architecture would be a plus)
7. Should be aware of the commonly used encryption techniques such as JWT, API encryption, Token management, etc
8. Exposure to working in E-commerce related applications as well as in a startup environment would be an add on.